UX Planet

FEBRUARY 1, 2024

Picture this: You’re a stakeholder in a company specializing in enterprise SaaS solutions, and your team is embarking on developing a new product. Here’s a step-by-step guide: Source Gather User Research: Start by collecting data through methods like surveys, interviews, and field observations. The challenge?

User Testing 52

User Testing Research Software Feedback Software Analytic Tools 52

Alchemer Mobile

JULY 23, 2020

One of the biggest struggles enterprises face right now with launching curbside is the disconnect between what the company thinks each location needs and what they actually need. That’s where mobile in-app surveys come in handy. Below are some of the benefits of in-app surveys to gather customer feedback about curbside pickup.

Feedback Software 130

Feedback Software Product Research Customer Experience Customer Feedback 130

Userpilot

JANUARY 17, 2022

Looking for the best NPS surveys software to help you understand customer sentiment and improve customer loyalty with just one simple survey? That’s why we’re taking a look at the best NPS software so you can find the best match for your business and get on the road to sending those insightful surveys!

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Software Review 98

Alchemer Mobile

SEPTEMBER 28, 2023

Now you can schedule workflows and listen to virtually any enterprise system quickly and easily, creating an always-on feedback system By Justin Falk, Alchemer Product Manager, and Vanessa Bagnato, Alchemer Director of Product Marketing In September, we released updates to the library of Alchemer Workflow Initiators.

Feedback Software 241

Feedback Software User Testing Customer Feedback Product Research 241

Gainsight

APRIL 15, 2022

In a world where SaaS and tech are transforming businesses with recurring revenue models and subscription-based products and services, even the most established enterprise players need to adapt. Survey results. The post Enterprise CS 101: Establishing Customer Success Quickly appeared first on Gainsight Software. Total spend.

Enterprise 97

Enterprise Customer Experience Feedback Software Data Visualization 97

Gainsight

APRIL 30, 2021

As such, we at Gainsight regularly survey the CS network to understand what we’re all learning together. In our most recent survey, we took away the following seven insights. More and more companies are moving renewals away from Field Sales (except for big enterprise renewals) and into a dedicated Renewals team.

Product Research 98

Product Research Customer Feedback Customer Experience Enterprise 98

Gainsight

MAY 23, 2023

This aligns with the vendor’s view of Customer Success, particularly among its largely SaaS customer base, as something that should permeate across the enterprise. ” Currently, all the various functions that B2B customers typically interact with across an enterprise tend to operate in their own functional silos.

Enterprise 59

Enterprise User Testing Customer Experience Customer Feedback 59

Alchemer Mobile

MARCH 13, 2024

Vandegriff recognized for exceptional leadership of technology and teams, positively impacting Alchemer customers LOUISVILLE, COLORADO, March 13, 2024 – Alchemer, a global leader in experience management and enterprise feedback technology, today announced that Brandi Vandegriff has won the Colorado Technology Association’s CIO of the Year Award.

Feedback Software 242

Feedback Software Research Software CTO Technology 242

Userpilot

APRIL 17, 2024

Businesses collect customer insights through data monitoring, surveys , interviews, support interactions , and social media. A few of the major features to look out for in customer insight platforms are user surveys, behavior analytics , segmentation , and data visualization. Enterprise : Contact for custom pricing.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Reporting Tools 95

Alchemer Mobile

DECEMBER 1, 2023

Usually, that falls on CRM administrators and—maybe—enterprising reps and marketers. And you can tailor your surveys to your exact needs. You can even go further, and customize surveys by industry, deal size, or any other datapoint you care about. As a result, you collect data that no one will ever see or act on.

Customer Feedback 130

Customer Feedback User Testing Customer Experience Data Visualization 130

ProductCraft

JANUARY 9, 2020

Do global enterprise companies really have the advantage over SaaS startups? These are a few of the questions our colleagues at Pendo had in mind as they crafted their annual product management survey. Read more » The post The Differences Between Enterprise and SaaS Startup PMs appeared first on ProductCraft by Pendo.

Enterprise 69

Enterprise Startups Research Software Product Research 69

eG Innovations

MARCH 31, 2021

Watch the webinar: We’ve brought in CTP, Barry Schiffer, EUC evangelist, Rachel Berry and digital workspace expert Eric Haarvastein to talk about what the survey results mean and what trends we’re seeing for the future of digital workspaces. The survey respondents know about this problem all too well. Register for the webinar.

Reporting Tools 98

Reporting Tools Product Research Data Visualization Analytic Tools 98

Userpilot

MAY 7, 2024

You can split-test flows, surveys, or experiences, iterate on the best-performing variants, and optimize based on user behavior analytics. Feedback surveys : Choose from different survey templates (including NPS , CSAT , and CES surveys) and customize them to match your brand image. Userpilot survey template library.

Analytic Tools 60

Analytic Tools Feedback Software Research Software Reporting Tools 60

Userpilot

MAY 8, 2024

You can also use in-app surveys with both closed and open-ended questions to understand user behavior better. You can use various tools, such as in-app surveys, focus groups, and user interviews, to analyze user requirements. With a platform like Userpilot, you can choose from a wide array of customizable survey templates.

Customer Feedback 90

Customer Feedback Data Visualization Customer Experience User Testing 90

Userpilot

MAY 14, 2021

Growing numbers of SaaS companies are adding an onboarding survey to their customer sign-up flows. But what distinguishes a good onboarding survey from other types of business intelligence? What is an onboarding survey? What should be included in an onboarding survey? Sample questions for onboarding surveys.

Feedback Software 52

Feedback Software Onboarding KPIs Product Research Data Visualization 52

eG Innovations

JULY 2, 2019

A recent analysis by Skyhigh Networks on 27 million employees rated Microsoft Office 365 as the most widely popular enterprise cloud service by user count. A recent Hyperfish, Sharegate, Nintex and LiveTiles survey estimates that adoption of SharePoint Online grew to 50% in the last year. Microsoft 365 Admin Center Console.

Data Visualization 75

Data Visualization Enterprise Reporting Tools Customer Experience 75

Userpilot

JUNE 21, 2021

NPS surveys can be delivered in-app (web or mobile), or by e-mail or SMS. The best NPS survey feedback software for 2021 includes Userpilot, Hotjar, SatisMeter, Nicereply, GetFeedback. The best NPS survey feedback software for 2021 includes Userpilot, Hotjar, SatisMeter, Nicereply, GetFeedback. What is an NPS survey?

Feedback Software 52

Feedback Software Analytic Tools Data Visualization User Testing 52

Gainsight

JUNE 4, 2020

In mid-March, we sent out a survey to the CXOs of public and late-stage private SaaS companies asking about their expectations for customer retention. We know a lot has changed in two months, so we decided to re-survey the same base and review how they are thinking about their clients and retention in the coming months.

Product Research 59

Product Research Software Review Data Visualization Enterprise 59

Userpilot

MAY 7, 2024

It allows product managers to create, deploy, and analyze product experiences , as well as trigger in-app surveys to collect customer feedback and understand user sentiment. User feedback : Build in-app surveys from scratch or use any of the pre-built templates, and trigger them based on user behavior, activity, and stage in the journey.

Analytic Tools 65

Analytic Tools Data Visualization Feedback Software Software Review 65

Modus Create

FEBRUARY 5, 2024

Let’s dive deeper into five digital transformation trends shaping 2024 for enterprise leaders. According to a Forbes Advisor survey, 64% of businesses believe that artificial intelligence will help increase their overall productivity. 50% of organizations surveyed in our research plan to make data experience a priority.

Data Visualization 64

Data Visualization Research Software Analytic Tools Customer Experience 64

Userpilot

APRIL 14, 2023

Features to look out for include: Feature usage tracking Event tracking (including custom events) Goal tracking Funnel analysis Path/Flow analysis Ability to act on data in real-time , for example, trigger in-app guidance in response to an event In-app surveys In-app surveys are necessary to collect user feedback. G2 rating: 4.4

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

APRIL 9, 2024

Renowned for its robust analytics and mobile app support, Pendo provides interactive in-app guides and retroactive analytics, positioning itself as a top choice for enterprises looking for comprehensive mobile onboarding solutions. Userpilot survey template library includes industry-standard surveys like NPS. Userpilot pricing.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

JULY 4, 2023

Whether you’re collecting data for new customer signups, gathering user feedback , conducting customer success surveys, or anything else, an online form builder is a very useful tool to have in your toolbox. TL;DR Typeform is an online form-building tool for creating conversational surveys , quizzes, and more. Let’s begin!

Data Visualization 85

Data Visualization Analytic Tools Feedback Software Embedded Analytics 85

Userpilot

OCTOBER 24, 2022

An NPS program is a tool that allows you to conduct NPS surveys and collect feedback from users. To build an NPS program for your SaaS product, you need to first segment customers and decide who to survey. Then, you should set the timing and frequency of sending NPS surveys. For example, you surveyed 100 customers last year.

Feedback Software 98

Feedback Software Analytic Tools Research Software Software Review 98

Userpilot

OCTOBER 31, 2023

It includes feedback gathered through user interviews, surveys, and usability testing. Methods to collect quantitative data: NPS and CSAT surveys, feature tagging , trend reports, funnel reports. Methods to collect quantitative data: NPS and CSAT surveys, feature tagging , trend reports, funnel reports.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Revulytics

MAY 31, 2017

As B2B marketing professionals (and the majority of us focused on enterprise software) we may sometimes feel as though our storytelling jobs are a bit more difficult. One of the main tools we use to try and get an accurate picture and a deeper understanding of our audience is the user survey. Supercharge Your Survey Strategy.

Product Research 54

Product Research Customer Experience Customer Feedback User Testing 54

PMLesson's Ace the PM Interview

MAY 4, 2020

In this post, an enterprise (IBM) and a consumer (Google) product manager describe a typical day in their life on the job. To add some color to this picture, two product managers from different fields–an enterprise PM from IBM and a consumer PM from Google–share a typical day in their lives. Here's a snapshot of my day.

User Testing 52

User Testing Enterprise Data Visualization Product Research 52

Userpilot

FEBRUARY 6, 2023

Collect customer loyalty insights with NPS surveys. Trigger churn surveys when users want to cancel their accounts. For example, when analyzing your historical data, you may notice that your enterprise customers have a pattern of churning after onboarding. Session recordings and heatmaps also give you insight into user behavior.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

JULY 18, 2023

Such tools provide channels for users to submit active and passive feedback, like in-app and email surveys or in-app feedback widgets. Templates – they save you a lot of time as you don’t have to create support resources, workflows, or surveys from scratch. – for product/software development Aha!

Analytic Tools 97

Analytic Tools Feedback Software Research Software Reporting Tools 97

Userpilot

DECEMBER 10, 2023

However, it’s not ideal for complex products or enterprise clients where customers aren’t the end users. SLG is better for communicating the product value at the enterprise level and building the business case. However, it’s not so effective in the enterprise context where the customer isn’t usually the buyer.

Analytic Tools 104

Analytic Tools Feedback Software Customer Experience Data Visualization 104

Gainsight

MAY 21, 2020

We then cross-referenced that inventory against other leading enterprise design systems to make sure we had our bases covered for new patterns that might emerge. We used a combination of Gainsight PX usage data, Gainsight CS customer surveys, G2 evaluations , Industry comparisons, and cost-benefit analyses to make our case. .

Customer Experience 52

Customer Experience Feedback Software Enterprise User Testing 52

Userpilot

MAY 2, 2024

Collect user feedback regularly through in-app surveys to identify improvement areas. Monitor user sentiment through in-app NPS surveys. Use cancellation surveys to understand churn reasons and win back potential churners. To do so, you need to segment your users, for example, using welcome survey data.

Data Visualization 100

Data Visualization User Testing Customer Feedback Analytic Tools 100

Userpilot

OCTOBER 20, 2023

Hotjar is a product experience analytics platform with tools like heatmaps , session recordings, and surveys to gain granular qualitative insights into user interactions and improve usability. In-app surveys can also help you optimize other aspects of the customer journey and user experience to boost conversions.

Analytic Tools 102

Analytic Tools Data Visualization Feedback Software Reporting Tools 102

Userpilot

JANUARY 22, 2024

In SaaS, the low-touch and hybrid models are more popular, while enterprise software – very high-touch, so consider your industry when choosing the model. As a result, it’s very difficult to scale and typically reserved only for customers with a high lifetime value or of strategic importance to the company, like big enterprises.

Analytic Tools 95

Analytic Tools Feedback Software User Testing Customer Feedback 95

Userpilot

APRIL 8, 2024

This approach is becoming increasingly popular, even for the enterprise client. The latter is less user-centric and relies on the sales team targeting the key decision-makers and nurturing them with sales pitches, presentations, and demos , to secure an enterprise deal for the whole organization. Create ambassador programs.

Analytic Tools 86

Analytic Tools Feedback Software Data Visualization Strategy 86

Userpilot

MAY 18, 2022

Pendo is a platform that helps enterprises improve user onboarding and get in-app analytics and customer feedback. Pendo’s yearly pricing can cost as high as $15K for the Pro plan and $50K on the Enterprise plan. Customer satisfaction and user sentiment data are collected through CSAT and NPS surveys. open text fields.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

UX Planet

JANUARY 18, 2024

This article delves into the importance of UI UX research, particularly for enterprise customers and B2B companies. Conducted by agencies or in-house teams, it involves understanding user behaviors, needs, and motivations through various methods like interviews, surveys, and usability testing. What is UX Research in Design?

Data Visualization 83

Data Visualization User Testing Research Software Product Research 83