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How to Digitize Customer Experience For Your Product: Best Practices and Examples

Userpilot

Offer self-service support options to meet customer expectations, while also removing friction in the support experience. Build a knowledge base of self-service support content, including help articles, video tutorials and case studies. Provide contextual guidance through user interface feedback.

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Using Dopamine Design to Enrich the Digital Banking Experience

UX Planet

Dopamine Design Principles Within the broader field of neuromarketing, Dopamine Design focuses on shaping touchpointssuch as visuals, micro-interactions, feedback loops, and gamified elementsto elicit positive emotional responses. tiny rewards, celebratory animations, helpfultips).

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9 Practical Strategies to Reduce App Churn [+ How to Measure Churn Rate]

Userpilot

Appsflyer reports that app churn rate hits 70% within the first 24 hours, and by day 30, that number climbs to over 90% for most apps. McKinsey’s study uncovered something similar: 78% of customers will make repeat purchases and refer family and friends when they receive personalized communications.

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13 User Feedback Best Practices For Collecting In-app Feedback

Userpilot

Use different feedback surveys to collect a variety of customer experience scores like customer satisfaction, customer effort, and Net Promoter Score. Collect quantitative and qualitative data to cross-reference responses from both and see if their answers align with each other. Gathering user feedback should always have a purpose.

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User Adoption in SaaS: Definition, Strategies, Tools, and More

Userpilot

Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base. Product stickiness metric Product stickiness refers to the tendency of users to keep returning to your app because it’s engaging and valuable to them. Product usage analytics in Userpilot.

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Churn Rate vs Retention Rate: Formulas, Benchmarks and Ways to Improve

Userpilot

The churn rate refers to the percentage of customers discontinuing their subscriptions during a given time period. Close the feedback loop so customers know their opinions matter. Offer in-app self-support and enable customers to troubleshoot and resolve their problems quickly. Want to reduce customer churn?

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User Adoption in SaaS: Definition, Strategies, Tools, and More

Userpilot

Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base. Product stickiness metric Product stickiness refers to the tendency of users to keep returning to your app because it’s engaging and valuable to them. Product usage analytics in Userpilot.