Userpilot

FEBRUARY 25, 2024

The model is quick to implement, making it one of the best product development frameworks for SaaS. TL;DR The Kano model is a product development framework that helps identify and categorize customer needs based on the level of delight they can deliver in comparison to the effort invested. Practical explanation of how it works.

Customer Satisfaction 105

Customer Satisfaction User Testing Customer Experience Customer Feedback 105

Userpilot

OCTOBER 26, 2023

A detailed growth strategy for retaining customers may involve various tactics, including self-serve onboarding and support, referral programs, and informed feature development. To take full advantage of growth opportunities, use product analytics to inform product decisions. PLG depends on the self-service model.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Intercom, Inc.

APRIL 25, 2018

They had to click “Start a conversation” to find this link to self-service – it was almost contradictory. Instead of separating the Help Center, we wanted to fully embed the whole article search experience inside the Messenger. This was a framework to allow Messenger apps to be sent in conversations.

Embedded Analytics 215

Embedded Analytics Feedback Software User Testing Customer Experience 215

Lenny Rachitsky

APRIL 4, 2024

Brought to you by: • Explo —Embed customer-facing analytics in your product • Vanta —Automate compliance. For example, Dharmesh knows that he isn’t adept at managing people, and made a conscious decision to avoid having direct reports.

CTO 47

CTO Data Visualization Embedded Analytics Reporting Tools 47

The Product Coalition

JUNE 22, 2020

This article is part of a wider guide on how to establish a product discovery framework in your organization. A lean product discovery framework can help make it all of this so much easier. To help you see the benefits of having an infrastructure in place, this post is broken down into the three key pillars of the framework.

Customer Experience 78

Customer Experience Product Research Data Visualization Embedded Analytics 78

BrainMates

MAY 28, 2019

Understanding that product management is not a one person job, SnapComms CEO Chris Leonard and 11 employees, who hailed from customer service, engineering, marketing and sales, attended the Brainmates’ Essentials of Product Management course to start the company product management journey together. Where do you start? What matters most?

Framework 74

Framework Data Visualization Marketing Reporting Tools 74

Intercom, Inc.

MARCH 6, 2018

We share feedback with each other all the time, not just for bi-annual or annual reviews. Actually, we’re not big on heavy processes at Intercom but we do put frameworks in place to help guide us and we’re always iterating on them. At Intercom, we embed the lessons we’ve learned into our frameworks wherever we can.

Embedded Analytics 213

Embedded Analytics Feedback Software Product Research Feedback Loop 213

Reveal

AUGUST 15, 2022

Reveal Embedded Analytics. Logi Analytics is one of the first white-labeled/OEM embedded analytics providers for small-to-medium-sized businesses. But is Logi Analytics the right embedded analytics solution for your organization? Logi Analytics Overview. The Pros of Logi Analytics.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Reveal

JANUARY 11, 2022

Reveal Embedded Analytics. Embedding analytics into your Angular apps is a tremendous advantage for your business; it helps you gain valuable business insights from your data and grow your profits by guiding key business decisions. What Is BI? Why Should Your Embed BI in Your Angular Apps?

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Intercom, Inc.

JANUARY 20, 2021

Not only that, but it’s fundamental to the Conversational Support Funnel , our framework for delivering efficient , personal support at scale. Great help content is essential when it comes to empowering customers to self-serve on issues so they can resolve queries without even needing to contact your support team (win-win). .

User Testing 232

User Testing Customer Feedback Customer Experience Embedded Analytics 232

Reveal

AUGUST 17, 2022

Reveal Embedded Analytics. Among all embedded analytics products on the market, Tableau is certainly one of the most popular BI tools for analyzing, visualizing, and working with data. Tableau has been helping businesses to transform raw data into valuable insights for more than 16 years.

Embedded Analytics 59

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 59

Userpilot

APRIL 21, 2024

’ To create my goals, I use the SMART framework. SMART goal-setting framework. Embed videos. Consumer Trends report by Hubspot, around 47% of customers discover products by searching online. For example: ‘Increase free trial sign-ups by 3.4% by the end of May 2024.’ Ensure it loads fast.

Research Software 104

Research Software Feedback Software User Testing Reporting Tools 104

Mind the Product

SEPTEMBER 25, 2017

Five years ago, including embedded analytics in an application was a powerful way for product teams to differentiate their applications, reduce customer churn, and charge more for their products. When considering the value of analytics relative to their products overall, survey respondents estimated the value at 54%, up from 45% in 2016.

Embedded Analytics 87

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 87

Reveal

JULY 20, 2022

Reveal Embedded Analytics. Looking for an alternative to Sisense embedded analytics platform? Reveal has been rated as one of the highest performing embedded analytics solutions on the market based on customer satisfaction ratings. One of the biggest advantages of Sisense is the innovative in-chip analytics in the cloud.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Gainsight

SEPTEMBER 1, 2021

Within those frameworks, the main tactic was to reach out to as many new users as possible and attempt to snag one-off sales. In fact, 84% of companies that focus on improving their customer experience reported an increase in revenue. In the past, many SaaS companies relied on market-led growth or sales-led growth strategies.

Analytic Tools 52

Analytic Tools Feedback Software Product Research User Testing 52

Mind the Product

MAY 9, 2019

We’re a small but growing team, and our start-up mentality gives us a great deal of freedom to experiment and develop our processes as the marketing function matures within the business. Whether this is at a daily stand-up or in a monthly report, it’s key that we share any learnings and use them to improve the way we work.

Product Research 148

Product Research User Testing Weak Development Team Embedded Analytics 148

Userpilot

OCTOBER 24, 2023

The retention lifecycle framework helps you identify users according to their stage of the product journey and come up with relevant retention strategies. Sending in-app surveys and segment those users who report hardships with the product, express dissatisfaction, or rate your SaaS product low.

Customer Experience 103

Customer Experience User Testing Customer Feedback Onboarding KPIs 103

Userpilot

SEPTEMBER 10, 2022

Miro uses the jobs-to-be-done framework in its survey using well-defined and organized answers that customers can just choose from for a more personalized onboarding. Their answers give you an overview of your app for basic user research and UX analytics. Build in-app surveys or embed Typeform surveys using Userpilot.

Customer Feedback 98

Customer Feedback Product Research Feedback Software User Testing 98

Usersnap

APRIL 29, 2023

” “You’re a product manager for a software company that aggregates weather forecasts and embeds them in OOH advertising screens. ” “You’re the product manager of a product that offers real-time translation services online with certified translators. Write a brief PRD for this feature.”

ChatGPT 105

ChatGPT Artificial Inteligence Feedback Software Reporting Tools 105

The Product Coalition

NOVEMBER 2, 2018

That’s why we distilled the essence of all that we know and created the EMBED framework. What’s the EMBED framework? The EMBED framework is a distillation of all that we’ve learned. So the first step in the EMBED framework is to establish a foundation within the team. Mark that with a big star.

Embedded Analytics 60

Embedded Analytics Framework Analytic Tools Feedback Software 60

Product Innovation Educators

OCTOBER 7, 2016

Considerations for embedding analytics into your product. Software products and some other products make it reasonably easy to embed analytics that can provide useful information to product managers. The heart of the book and his innovation approach is the Jobs-to-be-Done framework.

Data Visualization 49

Data Visualization Embedded Analytics Customer Feedback Product Management 49

BrainMates

JULY 23, 2019

” During the private training, Nick introduced a set of Product Management terminology, plus the eight-part Brainmates framework, which moves from ideation to design, to implementation, and trained the Arcadier team on design thinking and agile methodology. The icing on the cake? “And we’re delighted to say the least.”

Fractional CTO 40

Fractional CTO CTO Embedded Analytics Reporting Tools 40

Usersnap

NOVEMBER 10, 2023

Now, Next, Later The Now, Next, Later framework is an adaptation of the Kanban view and brings a high-level perspective to product roadmaps, distinctly categorizing items into immediate (Now), short-term (Next), and future (Later) buckets. Real-world Examples: Github Roadmap , Trello Roadmap , Netflix Roadmap 2. This adds credibility.

Presentation 52

Presentation Roadmap Data Visualization Feedback Software 52

The Product Coalition

APRIL 11, 2019

We ended up using Iterate , which is an amazing tool (actually an Expa company as well) and has the ability, later on, to embed it directly into the tool as well. I used Superhuman , to try to grab peoples LinkedIn or AngelList profiles, then took down their Job Role (as reported), the rough area they seemed to be in (i.e.

User Testing 65

User Testing Data Visualization Product Marketing Feedback Software 65

The Product Coalition

OCTOBER 5, 2020

Key Tasks User issues reports. Identify key quality metrics and create dashboards to track real-time product health. Create frameworks for aligning company, org, team, and individual goals. Create prioritization frameworks based on set criteria that aligns with the organization’s strategy. Product health tracking.

Embedded Analytics 146

Embedded Analytics Data Visualization Reporting Tools Weak Development Team 146

Userpilot

DECEMBER 6, 2022

The OKR framework. Performance management and reporting. Tracking and analytics are key parts of marketing. Analytics tools , therefore, are an important addition to your marketing technology toolkit. They help you track performances for set goals and OKRs by generating easy-to-understand dashboards and reports.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

BrainMates

SEPTEMBER 23, 2020

Up until now, Product Leaders have had to rely on the approaches and frameworks designed specifically for Product Managers or use generic leadership practices which don’t necessarily cover the unique leadership challenges Product Leaders experience. Self-awareness. The 7 key practices of PALM.

Feedback Software 86

Feedback Software Analytic Tools Data Visualization User Testing 86

Userpilot

APRIL 25, 2022

When you have a change of staff, a friction log can be used to upskill and embed knowledge about your product for new starters. Friction logs aren’t technical documents, which means anyone who uses your product or service can create them. Who is responsible for doing friction logs?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

JANUARY 20, 2024

TL;DR Userlane is a good choice for user engagement analysis and it comes with features such as feature tags, event tracking, behavioral analytics, and survey analytics. Product analytics feature for engagement data visualization which enables you to track and act on user behavior data. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Embedded Analytics 52

Userpilot

JANUARY 20, 2024

TL;DR Userlane is a good choice for user engagement analysis and it comes with features such as feature tags, event tracking, behavioral analytics, and survey analytics. Product analytics feature for engagement data visualization which enables you to track and act on user behavior data. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Embedded Analytics 52

Userpilot

JANUARY 17, 2024

Must have features of user behavior analysis tools User behavior analytics tools are critical for improving product performance by providing an overview of user interactions and influencing strategic decisions. With these analytics, you can identify friction points or areas of confusion within the user’s in-app journey.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

JANUARY 20, 2024

TL;DR Userlane is a good choice for event tracking and it comes with features such as behavioral analytics, feature tags, user journey mapping, and user segmentation. Integrations – to collect data across your tools and get more in-depth analytics. Let’s get started! click events, viewed pages, time spent).

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

JANUARY 20, 2024

TL;DR Userlane is a good choice for event tracking and it comes with features such as behavioral analytics, feature tags, user journey mapping, and user segmentation. Integrations – to collect data across your tools and get more in-depth analytics. Let’s get started! click events, viewed pages, time spent).

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

BrainMates

SEPTEMBER 23, 2020

Up until now, Product Leaders have had to rely on the approaches and frameworks designed specifically for Product Managers or use generic leadership practices which don’t necessarily cover the unique leadership challenges Product Leaders experience. Self-awareness. The 7 key practices of PALM.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization User Testing 52

Userpilot

NOVEMBER 7, 2023

There are five steps to create a customer engagement marketing strategy: Define your engagement objectives and use the SMART goal framework to define it. Embed educational microvideos in the UI so users can visualize exactly how to use your product. ” SMART goal framework. ” SMART goal framework.

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

Userpilot

OCTOBER 15, 2020

I’ll base the remaining part of this post on the OKR framework – so you know exactly what to do at each step, why, and what are the. You get spammed with tooltips then dumped into a boring dashboard. Now, we’ll show you the main UI patterns that you can use to build those experiences. We’ll sort them by the goals, of course.

Onboarding KPIs 81

Onboarding KPIs Strategy Customer Experience User Testing 81

The Product Coalition

APRIL 25, 2022

Prioritization frameworks Gantt charts/roadmaps Documenting and organizing user research interview results Checklists and task management across teams Spreadsheets do have their drawbacks. The most experienced product leads know what visual frameworks are most suitable for the problem they’re trying to solve.

Analytic Tools 159

Analytic Tools Data Visualization Feedback Software Research Software 159