Gainsight

NOVEMBER 10, 2021

Enter product analytics, the secret to building your own product-led machine. Strap in for a full look at the role of product-led strategies along with how to use analytics to drive product-led success. . Positive user experience is paramount. How do analytics play a role in product-led success?

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics Feedback Software 52

Userpilot

NOVEMBER 28, 2022

The self-serve approach to customer service provides users with the guidance and resources they need to learn and use the product themselves. Interactive self-service guides are in-app resources that educate users on discovering and using features. Embed your guides inside a resource center to make it readily accessible.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Embedded Analytics 98

Userpilot

JANUARY 12, 2023

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. How a tool like Userpilot can help you build self-service support resources, code-free. To provide after-hours support, start by building a self-service knowledge base. Let’s get started.

Embedded Analytics 98

Embedded Analytics Customer Experience Customer Satisfaction Software Review 98

Userpilot

NOVEMBER 28, 2022

How do you lower your churn rate and make sure all your users stick around? How to calculate churn rate so you know where you stand. Also, collect customer feedback with surveys and analyze customer data with product analytics to make informed improvements. How to measure customer churn? Calculate negative churn.

Feedback Software 98

Feedback Software Customer Feedback Customer Experience User Testing 98

Userpilot

JANUARY 9, 2023

More than simply becoming repeat customers, loyal customers are delighted to offer positive feedback and recommend your product/service to others. Assuming both new and existing customers spend the same on your subscription service, you get a higher return on investment with retention than acquisition. Interactive walkthrough.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

Userpilot

JULY 15, 2022

Make use of branded conference swag to promote your company at conferences and raise positive awareness. Take advantage of employer branding to turn your employees into brand advocates and drive positive virality. Book a Userpilot demo to learn how Userpilot can help you learn more about your users and increase user loyalty.

Analytic Tools 98

Analytic Tools Research Software Feedback Software Data Visualization 98

Userpilot

FEBRUARY 21, 2023

Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base. How to measure user adoption success You might be thinking that your user adoption process is good enough. Product usage analytics in Userpilot. Lay out a customer journey map.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

Userpilot

DECEMBER 3, 2022

How do you increase engagement at each stage of the customer lifecycle? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. How to manage the customer lifecycle? Here’s how. How to ask users for a review with a modal.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

JUNE 16, 2022

Are you making the most out of your customer experience analytics? The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. What is customer experience analytics? What’s the value of it?

Data Visualization 98

Data Visualization Analytic Tools Customer Experience Feedback Software 98

Userpilot

SEPTEMBER 12, 2022

Investing in customer delight is a great business strategy to: Engage customers until they become loyal promoters. Drive positive WOM. And how is it different from satisfaction? Instead, you can track the following metrics to get the full picture: NPS , so you can see how many loyal customers you’ve built.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

FEBRUARY 21, 2023

Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base. How to measure user adoption success You might be thinking that your user adoption process is good enough. Product usage analytics in Userpilot. Lay out a customer journey map.

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91

Userpilot

FEBRUARY 3, 2023

In this article, we explore how to continuously educate and unlock value for your users throughout the customer lifecycle. Create a self-serve knowledge base to ensure customers have unlimited access to the educational and support resources they need. Let’s look at how to create a better secondary onboarding process.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Userpilot

NOVEMBER 16, 2022

In this article, we’ll cover: What B2B marketing automation is and how it benefits marketing and sales teams. 12 effective ways to grow your business using marketing automation strategies. How to pick the right B2B marketing automation tech stack for your team. Let’s get started. What is B2B marketing automation?

Feedback Software 98

Feedback Software Analytic Tools B2B Embedded Analytics 98

Userpilot

AUGUST 20, 2022

It drives customer loyalty, positive word of mouth, and user engagement. Although customer success (CS) leads to a positive experience (which benefits customer love). Customer love improves word of mouth, positive reviews, customer retention , customer loyalty, and customer stickiness. Positive reviews.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback User Testing 98

Department of Product

SEPTEMBER 14, 2023

The company’s CEO says the implementation of Intercom’s customer service chatbot combined with Retool’s access to LLMs upped the bots success rate from 20% to 60%. The new product is under wraps at the moment but the company has started hiring for key positions to help develop it. Full report on consumer habits by Deloitte.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

DECEMBER 22, 2023

It also flattens the learning curve by helping users understand how to realize the full value of the available functionality. For example, friendly and helpful error messages can create a more positive experience than ‘cold’ technical ones. It walks the users through the key features, dashboards , and reports.

Analytic Tools 105

Analytic Tools Feedback Software UX Data Visualization 105

Userpilot

APRIL 6, 2023

And it includes both positive and negative customer feedback , user data, and more. Adding a bug report widget so users can give you information about what type of bugs they’ve experienced. It includes both positive and negative customer feedback , user data, and more. User feedback can be general or contextual.

Feedback Software 96

Feedback Software Analytic Tools Research Software Data Visualization 96

Userpilot

NOVEMBER 20, 2022

In this article, we’ll discuss how to deliver personalized, timely, and connected real-time interactions that bring value to the customer. Gamification triggers a dopamine rush that makes users come back to those actions to experience the same positive emotions again. Offer self-service options.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? The question the NPS survey asks is ‘On a scale of 0-10, how likely are you to recommend the product to your friends/colleagues?’ With some analytics tools, you may need to export the data into spreadsheets or other 3rd party tools for analysis.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. Bad customer service. You’ve opened the right link! Poor onboarding. Why do customers churn?

Customer Experience 98

Customer Experience Feedback Software Analytic Tools Data Visualization 98

Userpilot

NOVEMBER 30, 2023

It also outlines a 9-step guide on how to conduct UX research for product managers and UX designers. It’s essential to build user-friendly products that satisfy their needs and offer a positive customer experience. This includes data from your analytics tools (e.g. How do you choose the right target audience then?

Product Research 104

Product Research User Testing Research Software Data Visualization 104

Userpilot

JUNE 30, 2023

Here’s how to use it to drastically change and improve your support offering. Finally, analytics can help you understand how your resource center is performing, which of the content you’ve published is working, and what needs to change. Start with set-up – get a resource center added via the engagement layer.

Analytic Tools 98

Analytic Tools Embedded Analytics Data Visualization User Testing 98

Userpilot

MAY 26, 2022

Let's dive into what product education is, its importance, how you can build it, and what tools you can use to educate your customers. The purpose of product education in SaaS is to train existing and new customers on how to use your product to boost customer satisfication. Good customer education positively impacts the revenue.

Feedback Software 98

Feedback Software Analytic Tools Research Software Education 98

Userpilot

MAY 14, 2023

Perform product analytics to analyze feature usage and identify patterns, use heatmaps to gather user behavior insights, and track session recordings to find friction points. It’s also important to learn what promoters love the most about your product so that you can replicate those positive experiences for passives and detractors.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

OCTOBER 16, 2022

Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers. Measure how your customers behave inside your app to improve the customer experience. How to build customer intimacy? How fast do users get to an “Aha!”

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

JANUARY 8, 2024

This article shows you how. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users. Identify these users and reach out, asking that they write a review or grant you a video interview you can embed on your landing pages or social media.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Userpilot

SEPTEMBER 22, 2021

Front-facing online engagement tools help bolster your brand identity and positioning. Product analytics can tell you which features are “sticky” so you can direct users to the parts of your tool that are most likely to keep them subscribed. Drive customer loyalty – they help you to provide positive experiences to your customers.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

NOVEMBER 27, 2023

How to calculate the churn rate? Let’s look at these churn rates in greater detail and understand how to calculate them. The entire business model of SaaS companies is built around retaining customers for the long run, thus increasing customer lifetime value and monthly recurring revenue. Image Source: ExplodingTopics.

Product Research 102

Product Research Data Visualization Feedback Software Analytic Tools 102

Userpilot

APRIL 6, 2023

And it includes both positive and negative customer feedback , user data, and more. Adding a bug report widget so users can give you information about what type of bugs they’ve experienced. It includes both positive and negative customer feedback , user data, and more. User feedback can be general or contextual.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

The Product Coalition

APRIL 7, 2021

How to Support Women in Technology?—?And And Fuel Your Business, Recruitment and Culture By Shanti Kurupati, Director of Engineering, YML One weekend morning I was eating a lovely breakfast with close friends who recently had a baby. How can more companies take part in this initiative? Not only that, but the business wins too.

Reporting Tools 78

Reporting Tools Technology Embedded Analytics Leadership 78

Userpilot

DECEMBER 3, 2022

How to identify opportunities to improve your UX design. User experience is important because good UX gives you a competitive advantage, leads to more positive interactions , and increases your conversion rate. Follow that up with interactive walkthroughs like tooltips, to show users how to complete those actions.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

OCTOBER 29, 2023

We also look at: how to calculate willingness to pay factors that influence it how product managers can boost it Let’s get right to it! By educating your customers , you allow them to discover the full potential of the product and learn how to use it. If you’re in this position, you can charge more.

Research Software 105

Research Software Feedback Software Analytic Tools User Testing 105

Userpilot

OCTOBER 1, 2021

And yet, some businesses still think that this is appropriate behavior online: The same is true for the businesses who nauseatingly sign their onboarding emails "Your friend." " Newsflash: if you try to be "personal" this way, the only people who will respond positively are those who are extremely needy.

Analytic Tools 115

Analytic Tools Feedback Software User Testing Data Visualization 115

Userpilot

APRIL 29, 2022

Watch how they handle these situations. Get your customer onboarding specialists to figure out how to work with different tools , such as Userpilot, Mixpanel, Zendesk, Synthesia. The onboarding specialist job is usually an entry-level position where you can expect a $43,875 reward on average. Please, fix it. NPS surveys.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Reporting Tools 98

Userpilot

JUNE 12, 2023

If a good percentage of them responded positively, then that’s a sign the market needs it. Different types of marketing surveys for qualitative and quantitative research By now, you may be wondering how to conduct marketing surveys and begin reaping the benefits listed above. Select all that apply) How did you hear about us?

Data Visualization 97

Data Visualization Product Research Research Software Analytic Tools 97

Userpilot

MARCH 25, 2022

Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction. The faster you start receiving positive or negative feedback, the sooner you act on it. In-app survey tools show you the analytics side in real-time. Want to see how to do it?- Get a demo now.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Product Research 98

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52