Atlassian

FEBRUARY 9, 2022

Subscribe to Work Life Get stories about tech and teamwork in your inbox Subscribe. With this dashboard, we can understand the support volume per service and per support team, and at each support level,” says engineer and key contributor Joe Flowers. One of our new solutions is the self-service knowledge base.”.

Data Visualization 75

Data Visualization Reporting Tools Analytic Tools Customer Experience 75

Userpilot

JUNE 9, 2022

Userlane analytics dashboard provides insights into feature and process adoption within the software application, and it assists in making content creation decisions based on actual user behavior and needs. Userlane Reviews. out of 5 star reviews. Here’s a typical review of Userlane: “What do you like best?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

The Product Coalition

MARCH 23, 2019

Heresy” because it’s a good way of capturing what Powell is doing in the book with all of her criticisms: she’s challenging the silicon valley gospel that tech companies are here to save the world, and given all of the attention and good will towards those companies, “heresy” feels like an appropriate label for this message. Abelson et.

Technical Review 60

Technical Review Software Review Startups Engineering 60

Intercom, Inc.

JANUARY 20, 2021

Take time to review your customers’ messages to see how they talk about their problems and which keywords they use. In addition to reviewing the messages in your Inbox, you can set up Site Search in Google Analytics to help you find the search terms people use to find your content in the first place. The first step?

User Testing 232

User Testing Customer Feedback Customer Experience Embedded Analytics 232

eG Innovations

AUGUST 4, 2022

As a result, enterprises end up spending a lot of time and money having consultants tune thresholds manually and most adopt technologies that include dynamic thresholding capabilities. Similar configuration is needed in comparable cloud technologies such as Amazon’s AWS (Amazon Web Service) CloudWatch. Dynamic Thresholds.

Reporting Tools 87

Reporting Tools Data Visualization Artificial Inteligence Systems Review 87

The Product Coalition

MAY 18, 2022

Thus, custom software development and engineers face the same challenges faced by the market demand. Besides, the software development team needs to go back and review what they did since the software development process causes vulnerabilities. Looking at the company’s size and its business scale, you may get the answer for this.

Reporting Tools 128

Reporting Tools Software Developers Software Development Feedback Software 128

Userpilot

OCTOBER 17, 2023

Online reviews to understand attributes that customers value most, such as specific features, ease of use, customer support, pricing, and so on. Competitor reviews to identify where your competitors are delighting or disappointing their audience. Tracking knowledge base interactions with Userpilot.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Research Software 80

The Product Coalition

OCTOBER 5, 2020

It’s even harder when product managers and engineers are bogged down with work that distracts them from their highest leverage activities of identifying problems and building products people want to use to solve those problems. So the question becomes, how can we reduce the time it takes engineers to fix issues? Knowledge bases.

Embedded Analytics 146

Embedded Analytics Data Visualization Reporting Tools Weak Development Team 146

Usersnap

APRIL 29, 2023

Breaking-edge technology usually feels like something that requires advanced technical knowledge. This is possible thanks to the vast knowledge base that it was trained on and its advanced large language model. How is ChatGPT different from a search engine?

ChatGPT 105

ChatGPT Feedback Software Artificial Inteligence Reporting Tools 105

Sequent Learning

FEBRUARY 2, 2021

JJ is also a serial entrepreneur, co-founding a healthcare technology company as well as a product development and talent management consultancy. Most often when I am looking for content on product management, I find content centered around how to make great software and technology products. How to manage tech debt.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Software Review 52

Userpilot

DECEMBER 11, 2022

Use search engine optimization (SEO) and content marketing strategies. To ensure your website content reaches your target market, invest in technical SEO, off-page SEO, and content marketing strategies that help search engines properly rank your website and increase your visibility. Review request modal.

B2B 93

B2B Feedback Software Product Marketing Customer Experience 93

ProductPlan

FEBRUARY 15, 2022

A product operations manager at a smaller technology company may engage in different activities than someone at a larger firm. Building and iterating on systems that inform the tech team of key user issues and seeing through their resolutions. Excerpt of responsibilities for a product data analyst position (found on LinkedIn) at MX.

Data Visualization 92

Data Visualization Reporting Tools Analytic Tools Research Software 92

Business of Software Conference

MAY 21, 2020

Alex Yang // VP of Engineering, Simprints. We’re really excited to be here today to share with you how we find and nurture tech talent as Simprints. Everyone knows that hiring engineers is really hard. On the one hand you have the tech giants like Google and Facebook. They have no problem competing on compensation.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

PMLesson's Ace the PM Interview

JULY 13, 2020

Bachelor’s in Marketing, an MBA, or a technical degree depending on which company you’re targeting.) You’re simply looking to fill in gaps in your knowledge. Technical expertise. You don’t need to be an engineer, but you’ll need to speak their language. might give you the boost you’re looking for. Business Acumen.

Certifications 52

Certifications User Testing Data Visualization Feedback Software 52

Userpilot

JULY 24, 2023

To see how to integrate the Zendesk chat widget and search engine in Userpilot's resource center, book the demo! Moreover, Userpilot allows you to integrate the Zendesk engine to search its knowledge base. You do it by enabling the search option in the resource center and choosing Zendesk as the search engine.

Embedded Analytics 76

Embedded Analytics Data Visualization Analytic Tools Feedback Software 76

Intercom, Inc.

JANUARY 5, 2023

One thing that sticks with me is that he wanted to make sure that the website was designed for someone with an eighth-grade education, a middle school education, not a graduate student, not someone who knew engineering. Even though Amazon was a fairly complicated online tool, he wanted to make it really simple. That’s really expensive.

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

Intercom, Inc.

DECEMBER 9, 2022

In a recent episode, our Director of Machine Learning, Fergal Reid , shed some light on the latest breakthroughs in neural network technology. Our technology interfaces are gradually becoming more conversational, and we’re just starting to see the quality of natural language understanding get good enough to unlock them.

ChatGPT 279

ChatGPT Artificial Inteligence Technical Review Feedback Software 279

eG Innovations

AUGUST 30, 2022

FSLogix is a profile management solution used to apply personalization to user sessions for application and desktop virtualization technologies such as Citrix and Microsoft Azure AVD (Azure Virtual Desktop) and enable “roaming profiles”. FSLogix used to have several solutions, all based on a single agent (filter driver).

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Customer Experience 52

Userpilot

JANUARY 5, 2022

It can also save you time and money if you build a knowledge base and help center widget using your HR software, and then your customers answer their own questions rather than speaking to a customer support agent. But it will cost a lot of time and money, and distract your developers from engineering your product.

Analytic Tools 52

Analytic Tools Software Review Data Visualization User Testing 52

eG Innovations

AUGUST 11, 2022

What some third-party tools offer beyond the native Citrix monitoring options – eG Enterprise, ControlUp and Goliath Technologies’ Monitor IT were discussed. George (Spiers) has reviewed Citrix Analytics and compared it with monitoring tools, such as eG Enterprise in an earlier blog: [link]. Best practices for Citrix Logon Simulation.

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Research Software 52

eG Innovations

AUGUST 3, 2021

12 Can you show us a dashboard from where a Citrix engineer can quickly tell where the issue is without going into details? are used to monitor the different Citrix technologies. This can highlight why launching your virtual application is slow: is it due to slow StoreFront access, AD authentication, GPOs, etc.?

Analytic Tools 52

Analytic Tools Data Visualization Research Software Reporting Tools 52

Userpilot

JUNE 7, 2021

. – ActiveCampaign offers more than 125+ modern, responsive templates to choose from which makes it easier for non-technical users to launch their first campaign. A large list of customer actions are available by default within Drip’s automation editor, so you don’t need your technical team to invest a lot of them in the setup.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Mixpanel

OCTOBER 25, 2021

It’s exactly the kind of tool they want to include in their tech stack. This includes various types and formats of support like FAQ pages, knowledge base, or discussion forums. Instead of hiring more and more customer support specialists, review the incoming tickets to find opportunities for improvement.

Data Visualization 59

Data Visualization Analytic Tools Feedback Software User Testing 59

Userpilot

JULY 26, 2021

One of the best product growth tools is Userpilot because it lets you implement contextual onboarding with its granular user segmentation features and no-code UI element styling engine. In the beginning, software was expensive and purchase decisions were made by highly technical executives. This was the CIO Era. Project management.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

APRIL 30, 2020

The team continues to rely on Slack for communication and collaboration purposes as they grow—potentially leading them to subscribe to Slack’s upgraded services in due time. Churned MRR refers to revenues lost from month to month due to downgrades or complete churn. Total Acquired Leads) / Product-Qualified Leads) * 100% .

Reporting Tools 72

Reporting Tools Feedback Software Onboarding KPIs Customer Experience 72

Userpilot

FEBRUARY 25, 2024

We’ll explore its features, and pricing, and offer a comprehensive review to aid in your decision-making process. If you have a non-technical background, you’re perhaps better off using a GainsightPX alternative. These articles can be a part of your comprehensive knowledge base. Let’s get started!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

SEPTEMBER 22, 2021

It can be integrated with your tech stack easily. Track in-app engagement using specific goals and build experiences to drive goal completion as illustrated in the image below: Userpilot allows you to fully own the product marketing efforts without relying on your engineering team. Segmenting users by NPS scores in Userpilot.

Analytic Tools 88

Analytic Tools Feedback Software Data Visualization Reporting Tools 88

Userpilot

FEBRUARY 26, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Self-service options : Providing customers with the ability to solve their problems through chatbots, knowledge bases , and FAQ sections can be proactive and efficient. Let’s get started!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

APRIL 30, 2020

The team continues to rely on Slack for communication and collaboration purposes as they grow—potentially leading them to subscribe to Slack’s upgraded services in due time. Churned MRR refers to revenues lost from month to month due to downgrades or complete churn. Total Acquired Leads) / Product-Qualified Leads) * 100% .

Customer Experience 52

Customer Experience User Testing Feedback Software Onboarding KPIs 52

Userpilot

FEBRUARY 26, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Self-service options : Providing customers with the ability to solve their problems through chatbots, knowledge bases , and FAQ sections can be proactive and efficient. Let’s get started!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

APRIL 29, 2021

Knowledge base support. Cons : Requires some technical skills to use and integrate into the product; WalkMe’s own customer onboarding is not the best (learning how to use the tool will take time); Some modules are not very user-friendly; High subscription prices. Key Features. Walkthroughs. In-app guidance. Automation.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

FEBRUARY 26, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Self-service options : Providing customers with the ability to solve their problems through chatbots, knowledge bases , and FAQ sections can be proactive and efficient. Userlane boasts of some great reviews on G2.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

FEBRUARY 19, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Self-service options : Providing customers with the ability to solve their problems through chatbots, knowledge bases , and FAQ sections can be proactive and efficient. Let’s get started!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

JANUARY 29, 2020

For example, a robust collection of in-depth content can allow your brand to gain more organic visibility via Google and other search engines. This opens the door for further exploration for the user, which allows them to uncover even more value to be squeezed from the software in due time. There are a number of ways to do this.

Feedback Software 66

Feedback Software Analytic Tools User Testing Customer Experience 66

Userpilot

JANUARY 29, 2020

For example, a robust collection of in-depth content can allow your brand to gain more organic visibility via Google and other search engines. This opens the door for further exploration for the user, which allows them to uncover even more value to be squeezed from the software in due time. There are a number of ways to do this.

Feedback Software 64

Feedback Software Analytic Tools User Testing Customer Experience 64

Userpilot

FEBRUARY 26, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Self-service options : Providing customers with the ability to solve their problems through chatbots, knowledge bases , and FAQ sections can be proactive and efficient. Let’s get started!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

JANUARY 19, 2022

If you’re looking for the technical documentation on Userpilot integrations, go here. Such links allow you to convert and send Userpilot flows data to become compatible with other products and services in your own tech stack. Spare your engineering team precious time—enabling integrations powered by Userpilot is simple.

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Data Visualization Analytic Tools Feedback Software Technical Review 88