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Building Intercom from home: Software delivery in challenging times

Intercom, Inc.

We’d like to share some insights from what we’ve learned so far about software delivery and operations over the past few weeks of working from home during COVID-19 , and how we as an engineering team have adjusted to this unprecedented, unpredictable situation. New situation, new processes? What do we need to change?

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How to Reduce Code Cycle Time with Feature Flags

Split

Companies that invest constantly in tools to help engineering teams reduce the cycle time show a higher degree of employee satisfaction, leading to less employee frustration and higher retention over time. The next tier down, the highly successful engineering orgs have cycle time at one week or less. Time to First Review.

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People leave managers, not companies – 4 ways to better support your team

Intercom, Inc.

A survey of 5,247 hiring managers who’d hired 20,000 employees said that after 18 months 46% of newly hired employees failed and only 20% achieved success. I’ve led teams of engineers for almost a decade but when I look back at my own management career I regularly thought I was a “good manager”, at times even a great one.

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The Product Market Fit Engine by Rahul Vohra

Mind the Product

Their team was busy working and coding the product but nothing had been officially released yet. Rahul admits this was due to him not believing that they had product/market fit. The post The Product Market Fit Engine by Rahul Vohra appeared first on Mind the Product. Measuring Product/Market Fit.

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Mixpanel Analytics In-Depth Review: Is There a Better Alternative?

Userpilot

In this in-depth review, we’ll explore the features, benefits, and limitations of Mixpanel Analytics and why you might need to find a better alternative for you. Userpilot is a perfect alternative to Mixpanel, offering a code-free solution for marketing , product analytics , and customer feedback.

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Guide to Knowledge Base Creation For SaaS: Steps, Best Practices, and Tools

Userpilot

Don’t custom code – use the right knowledge base software. It can serve as a reference point, so customers can review the steps whenever necessary. Identify areas where your customers are facing challenges with user surveys. Create a knowledge base code-free with Userpilot. Localize your knowledge base.

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Context Switching: How to Manage It

The Product Coalition

In my personal journey I’ve shifted from engineer to leading teams to being a CEO. switching from analytical work or coding to running a meeting). A study by Cornell University and Qatalog found that almost half of people surveyed said that context switching makes them less productive and causes fatigue.