Userpilot

JUNE 22, 2021

To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. In this post, we will very briefly discuss what to look for in the best onboarding software for SaaS for you, and then move on to analyzing the top 6 choices you may want to consider. Which is the best onboarding software for you?

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Userpilot

JUNE 9, 2022

Userlane and Walkme are both tools for onboarding. Userlane is a tool for building interactive, guided tours that walk a user through all the features of your product or service. Walkme allows you to do the same, as well onboarding employees on third-party tools such as Salesforce. Userlane Reviews.

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Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

JANUARY 9, 2024

Use qualitative data, such as user surveys, usability testing, session recordings, and heatmaps, to answer why the trends exist. Review and analyze to identify improvement opportunities. Put it all together in a shareable UX audit report. There are several UX audit tools to consider when looking for options.

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Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

FEBRUARY 26, 2023

However, with so many analytics tools available in the market, is Mixpanel the best option for your business? In this in-depth review, we’ll explore the features, benefits, and limitations of Mixpanel Analytics and why you might need to find a better alternative for you. Mixpanel dashboard homepage.

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Data Visualization Analytic Tools Feedback Software Software Review 98

Userpilot

SEPTEMBER 22, 2021

To do that, you need the best engagement tools. In this article, we discuss what engagement tools are and why you need them for your SaaS. In addition to that, we will analyze some of the best engagement platforms available. The right in-app engagement software will help you to increase in-app user engagement.

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Analytic Tools Feedback Software Data Visualization Reporting Tools 98

The Product Coalition

OCTOBER 6, 2023

But what if the technology that hinders our communication at times could actually enhance it? Following the identification of emotional-impacting features, the process of engineering features occurs. MIT Media Lab has created a wearable olfactory display as another example of AI-powered mental health technology.

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Research Software Reporting Tools Data Visualization Automotive 131

Userpilot

JULY 29, 2021

Are you looking for customer engagement solutions that can give you an upper hand in creating stronger customer relationships? Let's look at 5 customer engagement solutions you can set up today and drive growth right off the bat. You can implement contextual communication using modals , checklists , tooltips , and micro surveys.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Userpilot

APRIL 3, 2024

It reduces the load on your support team and improves customer satisfaction by providing self-service support. A resource center reduces support workload , boosts customer satisfaction , drives retention , and empowers self-service. Jira’s Resource Center effectively places common solutions at the top, enabling quick user access.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Amplitude

MARCH 4, 2021

With the help of our partner Product School , we surveyed over 1,500 product management professionals to fill in the gaps. To get a sense of the product management cohort, we surveyed where product professionals live and what their educational backgrounds, ages, skill sets, and years of experience are. Take a look here.

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Data Visualization Reporting Tools Analytic Tools Technical Review 98

Userpilot

FEBRUARY 21, 2023

If you've searched for this comparison, you're probably looking for a tool that will help you gain actionable insights to drive your product growth. Whether looking for an alternative to your existing tool or setting up product analytics at your organization, we're here to help. Heap vs Pendo? Book the demo!

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Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! If so, you’re in the right place!

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Embedded Analytics Data Visualization Analytic Tools Feedback Software 97

Intercom, Inc.

APRIL 7, 2020

” To find out, we surveyed 400 support managers, directors, and executives across both B2B and B2C and affected industries like media, healthcare, and technology. In our survey, nearly half (47%) of support teams report that inbound volume has increased since the outbreak and by an average of 51% above their normal volume.

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Customer Experience Reporting Tools Research Software Data Visualization 217

Userpilot

NOVEMBER 17, 2021

It’s hard to argue with WalkMe’s reputation for digital adoption solutions. After all, it’s the onboarding software of choice for 30% of Fortune 500 companies. This article will lay out the good, bad, beautiful, and ugly of WalkMe product tours to help anyone contemplating their platform for user onboarding needs. Impressive?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

JANUARY 20, 2024

Once a hypothesis is proven right, generate solution ideas and prioritize them in terms of impact and technical feasibility. Finally, implement the solutions and monitor their impact. Depending on the problem, you may seek input from data analysts , customer success managers , developers/engineers, or the sales and marketing teams.

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Feedback Software Analytic Tools Research Software User Testing 115

Usersnap

APRIL 29, 2023

Breaking-edge technology usually feels like something that requires advanced technical knowledge. Professionals all over the world have been discovering how it can make their lives easier, as a tool for brainstorming, analyzing, generating content & increasing their efficiency. How is ChatGPT different from a search engine?

ChatGPT 105

ChatGPT Artificial Inteligence Feedback Software Reporting Tools 105

Userpilot

FEBRUARY 2, 2023

Two of the top tools for content testing in SaaS are Userpilot and CrazyEgg. Userpilot is a product growth platform where you can test content and improve it with better in-app messages. CrazyEgg is a heat mapping software with recordings, surveys, and A/B testing. Create in-app surveys code-free with Userpilot.

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User Testing Research Software Feedback Software Product Research 98

Centercode

MARCH 4, 2021

Every year, Consumer Reports tests thousands of products — from cars, to laptops, to WIFI-enabled speakers and appliances — and grades them on a scale of 0 to 100. With over 7 million subscribers, Consumer Reports is one of the most widely recognized resources for product reviews. How do customers see the product?

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User Testing Reporting Tools Data Visualization Product Research 81

Split

JULY 30, 2020

For years, I’ve focused my efforts on sustainability in software delivery practices. These “new” ways of making software made sense to me because they significantly reduced the cost of making change at scale, whether measured in time, talent, or treasure. Instead, we need to re-visit how adaptability is truly achieved.

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Reporting Tools Feedback Software Software Developers Software Development 52

Department of Product

OCTOBER 26, 2023

Meanwhile, quarterly earnings season kicked off this week and major tech companies reported their latest performance. Microsoft impressed with a 27% jump in net income as the company reported revenues of $56.52 Usage data pertains to the way a user interacts with a service. Habitat helps researchers get it done in minutes.

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Data Visualization Analytic Tools Research Software Artificial Inteligence 52

The Product Coalition

MARCH 15, 2021

with very little effort but a huge amount of diligence and thought, and you can do it in 15 minutes if you have access to all the research already. It describes the ideal situation to work with teams to ideate solutions and provide a final recommendation on what to build. Report customer needs Customers have real needs and problems?—?and

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Development Team Review Research Software Product Research Reporting Tools 192

ProductPlan

MARCH 19, 2020

Artificial intelligence (AI) (and its subset, machine learning (ML)) is indisputably a rising star on the world’s technology stage. AI Product Management: Why Software Product Managers Need to Understand AI and Machine Learning. The company reports that AI shortened its development time from months to just weeks. Image Source.

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UserVoice

MARCH 7, 2017

We recently published a report on The Influence of Feedback on the Product Development Process , based on findings from a survey of 200 people in product roles of varying seniority at a range of organizations. You can then create reports that extract that data for your convenience. Leveraging CRM as a data source.

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Customer Feedback Data Visualization User Testing Reporting Tools 200

Userpilot

NOVEMBER 30, 2023

Canva identified a market need for a user-friendly graphic design tool for non-designers and DocuSign for a secure solution to sign and manage digital documents and contracts. You can collect feedback from your customer base via in-app surveys, feedback widgets, interviews, and by monitoring social media mentions and reviews.

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User Testing Data Visualization Feedback Software Research Software 105

Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. Luckily, customer service teams are a resilient bunch.

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Reporting Tools Technical Review ChatGPT Customer Experience 118

Userpilot

JULY 22, 2023

Find trends by collecting quantitative and qualitative data, through heatmaps , feature tags, surveys , and talking to support teams. Hotjar is a behavioral analytics platform for recording sessions and heatmaps. Mixpanel is a product analytics tool that provides flow, impact, funnel, and retention analysis.

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Data Visualization User Testing Customer Feedback Analytic Tools 98

PMLesson's Ace the PM Interview

APRIL 9, 2020

Software development is one of the few highly skilled occupations that doesn’t require any professional certification. To fill growing demand for skilled developers, coding bootcamps began popping up in 2012. Course Report’s Top Schools of 2019-2020. Course Report has followed the coding bootcamp industry since 2013.

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Software Review Data Visualization Technical Advisors Analytic Tools 52

Alchemer Mobile

NOVEMBER 10, 2022

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Do you have the right tools to capture that voice? Mobile in-app feedback tools & solutions.

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Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Userpilot

APRIL 21, 2024

Userpilot is a product growth platform. build in-app experiences that increase product adoption and retention without coding). Prioritize middle- and bottom-of-the-funnel content, presenting your product as a solution to specific problems relevant to a particular user persona. Once the customer converts , stay in touch.

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Research Software Feedback Software User Testing Reporting Tools 104

Userpilot

NOVEMBER 23, 2023

PMs need to know how to use product analytics tools to gain actionable insights. Formal research techniques include customer surveys , interviews, focus groups, and prototype testing. You can also gain a wealth of knowledge from secondary sources like industry reports and benchmarks. Product manager skills: market research.

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Analytic Tools Research Software Data Visualization Product Research 105

Userpilot

NOVEMBER 30, 2021

Are you on the hunt for the perfect digital adoption platform (DAP)? In this post, we’ll break down the pros, cons, features, and pricing of using Appcues vs Userlane; plus, we’re throwing in an alternative onboarding and engagement tool that could be perfect for you! It’s easy to use and doesn’t require coding skills.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Intercom, Inc.

DECEMBER 20, 2022

For the past 12 months, we have talked to CEOs, thought leaders, authors, engineers, journalists, and many more, all imparting nuggets of wisdom on everything from customer experience to the dawn of machine learning. It hurt to read it, knowing that we’re in charge and accountable for how the product and engineering team work at Intercom.

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Technical Review Software Review Customer Feedback Data Visualization 118

Userpilot

FEBRUARY 28, 2024

Funnel tracking software can solve this problem. But with so many tools in the market, which one should you choose for product analytics ? Unlike sales funnel software, funnel-tracking tools track numerous funnels such as goal completion, conversion , and review funnels. Want the best of everything?

Analytic Tools 105

Analytic Tools Data Visualization Reporting Tools Software Review 105

Modus Create

FEBRUARY 16, 2022

In October 2021, we surveyed over 1,000 senior executives in the US, with a goal to understand their digital appetite and aspirations for 2022. . The survey revealed interesting insights on Corporate America’s readiness for various digital initiatives, which we consolidated in our 2022 State of Digital Transformation report.

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Technical Review Research Software Reporting Tools Data Visualization 143

Userpilot

AUGUST 26, 2021

Believe it or not, there used to be a thing called on-premise software that you have to install and upgrade yourself. In this ultimate guide to SaaS product management, we'll walk you through the benefits of SaaS over on-premise software and how you can build a successful product as a SaaS PM. And you had to own all the servers.

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Userpilot

DECEMBER 11, 2022

You will also know how to conduct a conversion analysis in 8 steps, and 3 of the best tools that can improve conversions and boost your product growth. Choosing an analytics platform and building conversion analysis reports. Heatmap is a color-coded visual that helps you identify areas of high and low engagement in your product.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization User Testing 98

Alchemer Mobile

AUGUST 25, 2020

According to this hiring trends report , the demand for senior-level PMs increased 51 percent over the last two years (compared to entry-level at ten percent and mid-level at 26 percent) with an overall jump of 32 percent in all PM-related roles. Due to rapidly-evolving technology, customers have high expectations for the products they use.

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Technical Review Product Management Product Manager Software Review 130

Gainsight

DECEMBER 19, 2022

For CS teams, this means consolidation or reduction in tools and potentially hiring freezes as well. It may be required to connect regularly with certain customers and get them to better engage and maybe even rediscover the value that your solution brings to them. . Enter Success Snapshots by Gainsight.

Data Visualization 52

Data Visualization Reporting Tools Customer Experience Software Review 52