The Basics of Product Management

JUNE 21, 2025

How to approach: Speed vs. control : Third-party tools are faster to implement but may limit customization Cost : Consider upfront vs. long-term costs (licensing, maintenance) Scalability : Will the solution scale with your user base? How would you work with engineers to scope a technically complex feature?”

Product Research 40

Product Research Feedback Software Analytic Tools Research Software 40

Userpilot

APRIL 16, 2025

Your customer information lives in Salesforce, while your support tickets are in Zendesk, your product usage data in Mixpanel, and your marketing campaigns in HubSpot. Data fragmentation prevents you from delivering the cohesive, personalized experiences your customers expect. The message feels careless, and the customer loses trust.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Product Talk

APRIL 9, 2025

Customer-facing APIs are products. When engineers encounter friction when learning a new API, it reduces their likelihood of having success with your product. You want customers to get value from your product as quickly as possible. Good API documentation is how engineers onboard using a new API.

Product Research 138

Product Research Software Review User Testing Technical Review 138

BrainMates

JULY 9, 2025

It explores the common points of friction with Finance, Engineering, Sales, and Support — and offers practical ways to address their concerns. Engineering guards feasibility and system health. Customer support lives at the coalface of usability pain and broken promises.

Data Visualization 45

Data Visualization Product Research Reporting Tools Strategy 45

The Product Manager Coach Blog

MARCH 4, 2025

Your stakeholders, from engineering and design to marketing and sales, all play critical roles in making your product successful. Tailor Your Message: Different stakeholders care about different thingsexecs want impact, engineers want feasibility, marketers want positioning. Speak their language.

Customer Feedback 69

Customer Feedback Weak Development Team User Testing Customer Experience 69

Sequent Learning

OCTOBER 29, 2024

For product managers, this complexity means adopting a more strategic approach to ensure your product meets customer needs, aligns with organizational goals, and delivers measurable value. Product managers must address these factors to ensure the product aligns with changing market conditions and customer needs, even as the company evolves.

User Testing 40

User Testing Technical Review Feedback Software Product Marketing 40

Centercode

JUNE 11, 2025

Delta is the next generation of beta testing, leveraging Centercode technology to automate time consuming tasks while increasing user engagement and test results. You uncovered valuable customer insights. This challenge came up often during a recent Customer Validation Brain Trust. Engineers need reproducible, technical details.

User Testing 52

User Testing Customer Feedback Data Visualization Feedback Software 52

Userpilot

APRIL 30, 2025

Of course, none of this will work if you dont have the customer reviews to back it up. Use referral programs to spread the word about your app The best growth strategy is a happy user who invites their friends. Referral programs work because they turn word of mouth into a measurable engine.

Feedback Software 66

Feedback Software Analytic Tools Data Visualization User Testing 66

BrainMates

JULY 2, 2025

They require a symphony of teams — Product, Design, Engineering, Marketing, Sales, and Support — working together from idea to launch. Whether you are launching a new feature, entering a new market, or improving customer experience, it takes a symphony of teams. They map out key user journeys and pain points.

Product Research 40

Product Research Data Visualization Onboarding KPIs User Testing 40

UX Planet

JUNE 9, 2025

Encourage team members to share user stories that exemplify key pain points or successes. These methods enable teams to collectively identify real pain points and uncover opportunities with data supporting them. For example: Include frustrations with navigation as a key pain point.

Data Visualization 52

Data Visualization Customer Feedback Technical Review Research Software 52

UX Planet

JUNE 19, 2025

They are not always the same as user goals. Example: To get more customers on the platform? If a digital solution already exists that you have to re-engineer, conduct a quick usability testing to get a SUS score ; this will also act as a comparison guide for your future designs. Understand the business goals. To sell more?

Research Software 55

Research Software User Testing Product Research UX 55

Userpilot

FEBRUARY 25, 2025

Take action quickly when issues arise: Use session replays to automatically route high-friction sessions to product teams for rapid investigation and resolution. This reduces support costs, improves customer satisfaction, and accelerates the iteration cycle.

Data Visualization 88

Data Visualization User Testing Customer Feedback Customer Experience 88

Usersnap

JULY 24, 2025

AI Data Strategy Discovery Purpose of this template: Understand how customers handle data today — and how you can solve real pains. Is data transformation or cleanup a pain point? Cross-Functional Collaboration Wins Bring product managers, designers, engineers, and stakeholders together early. A: Absolutely.

Product Research 52

Product Research Data Visualization User Testing Research Software 52

Reveal

DECEMBER 30, 2024

Whether you’re building internal tools or customer-facing products, embedded business intelligence (BI) brings the power of data for all users. Introduction to Embedded Analytics Embedded analytics delivers real-time data insights directly within the applications your teams or customers use every day.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Reporting Tools 52

Userpilot

MAY 17, 2025

In this guide, Ill share those findings and show you how to use Userpilot to craft seamless, engaging mobile in-app experiences that keep users coming back. When I map that story, patterns jump out that help me understand user behavior better. Tie design, engineering, and marketing research to real user behavior.

Analytic Tools 66

Analytic Tools Research Software Feedback Software Data Visualization 66

Usersnap

MAY 14, 2025

“If you have 10 teams decorating the hood of a car with rhinestones, the hood gets so heavy you can’t lift it to fix the engine anymore. It involves thorough research and analysis of the target audience, their pain points, and existing solutions to create a product that meets user needs and provides business value.

Product Research 72

Product Research Framework User Testing Customer Feedback 72

Userpilot

JULY 22, 2025

By collecting in-app feedback through surveys and watching session replays, you can understand the ‘why’ behind user actions and make more informed decisions to enhance the user journey from start to finish. Customer data in Salesforce. And it’s not just the user experience that suffers. Why is this a problem?

Onboarding KPIs 100

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 100

Userpilot

JANUARY 19, 2025

If you really want to build a product your users love, removing user friction entirely is not the answer. If friction points were universally bad, no product would have security checks, confirmation dialogs, or multi-step workflows. Such critical steps prevent users from making irreversible decisions.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

APRIL 16, 2025

Here, we look at the best help desk software so you can choose the right fit and continue giving your customers the best experience. Help center software is an umbrella term for tools that help you quickly spot trends in user issues, keep documentation updated, and guide users in real-time.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

MARCH 21, 2025

Screen View Tracking helps pinpoint which screens drive engagement and where users drop off. Custom Event Tracking records key in-app events , such as button clicks and form submissions. These insights allow me to encourage users, improve retention, and make data-driven optimizations without relying on gut instinct.

Analytic Tools 59

Analytic Tools Feedback Software Research Software Data Visualization 59

Userpilot

MARCH 30, 2025

Integrate product-led growth in your acquisition strategy I said earlier that you shouldnt rely on your product alone to attract mobile users. But it doesnt mean its not worth implementing product-led strategies to compel users to convert into paid customers and increase the reach of your app organically. Leverage video content.

Research Software 66

Research Software User Testing Customer Experience Customer Feedback 66

UX Planet

FEBRUARY 6, 2025

This is the effect of Dopamine Banking, where finance meets emotions and entertainment, and every tap of your smartphone is engineered to delight and reward. Traditional banking often struggles to capture and maintain customer engagement. It ultimately changes how we think about financial services. Wheres the brand identity?

Banking 71

Banking Data Visualization Customer Experience Feedback Software 71

Userpilot

JULY 17, 2025

See How Userpilot Can Help Lifecycle email marketing is about responding to customers’ needs and problems across every stage of the customer journey. In product marketing , it also needs to be tied to the users’ product experience, nudging them towards in-app actions. What are the stages of the customer lifecycle?

Onboarding KPIs 93

Onboarding KPIs Data Visualization User Testing Marketing 93

Userpilot

MAY 28, 2025

But when mobile onboarding flows are personalized to user needs, they tend to stick around. Suggesting next steps in complex user flows. Userpilot’s slideout builder allows you to design these helpful elements with customized messaging, appearance, and targeting. User feedback collection in Userpilot.

Analytic Tools 59

Analytic Tools Feedback Software Data Visualization User Testing 59

Userpilot

MAY 17, 2025

Instead, youre dealing with native components, custom gestures, and frameworks that dont expose much by default. Youll still need engineering to hook into custom views, navigation events, or gestures, especially if the app wasnt built with tracking in mind from the start. Validation is another pain point.

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Reporting Tools 82

Userpilot

JUNE 10, 2025

These are alarmingly high figures, especially when you consider that customer acquisition cost for mobile apps has been steadily increasing. Everything points to one fact: mobile app owners with a substantial user base are better off focusing on retention over acquisition. Simple way to calculate mobile app churn rate.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Experience 52

Userpilot

MARCH 30, 2025

Lightweight user surveys embedded in guides. A self-service hub where users can find documentation, FAQs, and guides. These in-app guides are quite complete, but the customization is pretty limited compared to the web version. Custom reports for tracking key metrics like feature engagement, session duration, and drop-off points.

Data Visualization 66

Data Visualization Analytic Tools Feedback Software Reporting Tools 66

Userpilot

FEBRUARY 13, 2025

Search and filtering capabilities Filters allow you to search for user sessions using specific criteria, such as date/time ranges, user properties, in-app events, and custom conditions. It means they can all work together to monitor user behavior, tighten feedback loops, and resolve user pain points quickly.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

JANUARY 15, 2025

Avoid and reduce bug costs: Most session replay tools can show the exact steps a user took leading up to an error. Enhance customer support: A user session replay empowers your support team to provide truly personalized assistance. Plus, sometimes, users simply don’t know how to best explain their pain points.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

UX Planet

NOVEMBER 18, 2024

These resources might include IT support staff who ensure the online system is functioning correctly, customer service representatives who handle inquiries, and administrative staff who manage the documentation. This platform also supports third-party integrations, enhancing its functionality and user experience.

Data Visualization 98

Data Visualization Feedback Software Framework Analytic Tools 98

UX Planet

JUNE 13, 2025

White hat designers In Part 1 of this story, we explored how a lone in-house design generalist can free up time and resources by offloading routine UI maintenance tasks to web engineers. With the growing standardization of UI through reusable components and patterns, there’s little reason for generalists to be doing this work.

User Testing 62

User Testing Data Visualization Customer Experience Research Software 62

Userpilot

DECEMBER 8, 2024

No free trial, but custom demos are available. Price starts at : Custom pricing. Price starts at : Custom pricingfree plan available with limited features. Amplitude is known for its robust product analytics platform, and its session replay feature is the cherry on top since it helps provide visual context to user behaviors.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JUNE 1, 2025

These tools reveal user patterns and pain points, helping you improve flows and create a smoother user experience. Together, operational and behavioral analytics give you a complete view of both your apps performance and your users experience, so you can build smarter, fix faster, and grow with confidence.

Data Visualization 71

Data Visualization Analytic Tools Feedback Software Reporting Tools 71

Userpilot

APRIL 30, 2025

Theyre stuck waiting on product or engineering teams to make changes, often slowing down growth experiments and missing key conversion moments. With it, teams can launch personalized onboarding flows, upsell prompts, and usage-based nudges without depending on engineering teams. Create push notifications with Userpilot.

Analytic Tools 66

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 66

Userpilot

JUNE 12, 2025

In this article, we’ll explore how Userpilot supports healthcare companies in solving these challenges, drawing directly from real-world user evidence and success stories. But most tools still need some engineering help to build basic communication features, like tooltips, banners, or modals.

Data Visualization 52

Data Visualization Healthcare Onboarding KPIs Analytic Tools 52

Userpilot

MAY 31, 2025

Intercom Mobile is a suite of mobile software development kits (SDKs) that lets you embed customer messaging , support, and engagement into your mobile app. Interacting with customers through Intercom Mobile. No need to build a custom chat solution from scratch. Existing Intercom customers: Already using Intercoms web Messenger?

Analytic Tools 71

Analytic Tools Data Visualization Software Review Feedback Software 71

Userpilot

JUNE 4, 2025

Without a focused process, you risk chasing vanity metrics, misallocating your teams time, and missing critical user pain points, which leads to frustrated customers, rising churn, and stalled growth. The metrics you track and how you interpret them will differ if youre a designer, product manager , or engineer.

Analytic Tools 71

Analytic Tools Data Visualization Feedback Software Research Software 71