17 SaaS Customer Success Best Practices to Improve Customer Retention
Userpilot
APRIL 22, 2024
But what strategies work? Sending in-app surveys to gather relevant feedback and iterate your strategy. Encouraging referrals and reviews to expand word-of-mouth. Key metrics to measure the impact of your customer success strategy include LTV, CSAT, NPS , churn rate, and retention rate. Book a demo to give it a try.
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