Enterprise Feedback Software Handbook Product Management 
Gainsight
AUGUST 5, 2022
Over the past ten years, the role of Customer Success Manager has evolved and changed as much as the field of SaaS has. In Gainsight’s book, The Customer Success Professional’s Handbook, the authors shared the essential skills that every CS professional should possess. Core CSM competencies. Building and using Health scores.
The Product Coalition
MARCH 23, 2018
Where SaaS companies get prioritization wrong and a new approach to get it right There are many ways to prioritize what makes it onto your SaaS product roadmap and most of them are incredibly time-consuming and only done by your product teams. We all found the same thing?—?prioritization It’s as simple as that.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Gainsight
APRIL 2, 2021
Because the product is so technical, the CS team includes the traditional CSM role as well as Technical Account Managers and Solutions Architects. Indeed, since Gitlab is so transparent, you can see their approach , including how they leverage Gainsight , in their online handbook. . Adoption Analytics Are Vital.
The Secret PM Handbook
APRIL 11, 2017
How much does it cost to make your product? It’s well known that “cost plus” pricing doesn’t work for enterprise software. In fact, it doesn’t work for most high value products of any type. They are looking for a solution to that problem. Your product may provide a solution to that problem.
The Product Coalition
AUGUST 14, 2017
product management can either be vision-driven, or it can be execution-driven. but in terms of ideology, as a PM, you will either be driven by a greater good that your product aims at serving, or you will be driven by smaller, tighter, one-step-at-a-time executables that your product arms solves your customer problems with.
Mind the Product
SEPTEMBER 6, 2018
Over the years I’ve worked alongside a number of enterprise product managers in many companies. I’m a product manager at Adobe, a company with a long product management tradition and which has produced some of the best products in the history of software.
DISQO
JUNE 15, 2015
With the rise of ‘lean’ methodologies and literature, product managers today understand that continuously generating user feedback throughout the product lifecycle can help mitigate the risk of wasting resources to build something no one wants. Therefore, applying “lean” principles is quite different in the enterprise.
Expert insights. Personalized for you.
59 
Let's personalize your content