Userpilot

AUGUST 30, 2023

Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. The customer acquisition funnel stages in SaaS are awareness, consideration, evaluation, and decision. Effective acquisition strategies will increase your customer base and revenue.

Research Software 59

Research Software Feedback Software Customer Experience Customer Feedback 59

Userpilot

MARCH 15, 2021

In this article, we’ve compiled all the best tools you need to boost customer engagement and categorized them according to the user behavior metrics outlined in the AARRR framework. They’re looking to be entertained.” ” – This rolled off the tongue of Mathew Sweezey, the Director of Market Strategy at Salesforce.

Analytic Tools 81

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 81

Userpilot

AUGUST 30, 2023

Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. The customer acquisition funnel stages in SaaS are awareness, consideration, evaluation, and decision. Effective acquisition strategies will increase your customer base and revenue.

Research Software 52

Research Software Feedback Software Customer Experience Customer Feedback 52

Userpilot

AUGUST 30, 2023

Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. The customer acquisition funnel stages in SaaS are awareness, consideration, evaluation, and decision. Effective acquisition strategies will increase your customer base and revenue.

Research Software 52

Research Software Feedback Software Customer Experience Customer Feedback 52

Alchemer Mobile

DECEMBER 8, 2022

Bookmark this page for next year’s insanity (and to remind yourself not to get down when your app store ratings look a little less-than-happy in the winter months). When’s the best time to solicit feedback? So, we analyzed data from the last calendar year for mobile app customer sentiment and uncovered some intriguing insights.

Customer Feedback 246

Customer Feedback User Testing Data Visualization Customer Experience 246

The Product Coalition

JANUARY 25, 2024

Many transactional chatbots interact with external systems, databases, or APIs to perform actions, whereas advanced transactional chatbots utilize reinforcement learning, a machine learning technique , to improve performance over time. It decides how to guide the conversation toward achieving the user’s goal.

Artificial Inteligence 135

Artificial Inteligence Reporting Tools Feedback Software Research Software 135

UX Studio

MARCH 13, 2023

I have been learning about self-awareness and the importance of mental health over the past 10 years, but I hardly used mobile apps or such to support my mental state. Still, there is no magic tool that works for everybody and helps in every situation. this end, there are quite a few tools that can help.

Research Software 82

Research Software Feedback Software Reporting Tools Onboarding KPIs 82

Userpilot

SEPTEMBER 1, 2021

Looking for some SaaS Product Marketing examples you could implement to drive growth for your product ? There are some best practices you need to follow when it comes to a SaaS marketing strategy that works – it's not enough to simply copy-paste what other SaaS companies are doing. What is SaaS product marketing?

Feedback Software 87

Feedback Software Research Software User Testing Customer Feedback 87

Userpilot

SEPTEMBER 16, 2021

Let's dive deeper into a few gamification strategies that can help you optimize the user experience ! Gamification strategies can be used to generate traffic and conversions from existing software products. Gamification improves metrics by nurturing positive behavioral patterns. What is a gamification strategy?

Research Software 52

Research Software Feedback Software Onboarding KPIs Customer Experience 52

Userpilot

JUNE 30, 2023

Customer engagement lies at the heart of every thriving SaaS product. In this article, we will delve into the top 12 strategic customer engagement tactics and then look at some of the leading customer engagement examples in the SaaS industry. TL;DR A customer engagement strategy combines activities and tactics to drive engagement.

Customer Experience 76

Customer Experience Customer Feedback Feedback Software Analytic Tools 76

Userpilot

JANUARY 24, 2023

TL;DR Gamification increases customer engagement by making your product more entertaining, creating a sense of friendly competition, and rewarding behaviors that you’d like users to repeat. What is SaaS gamification? SaaS gamification is a strategy for keeping users engaged and encouraging repeated use of the product.

Analytic Tools 95

Analytic Tools Feedback Software Customer Experience User Testing 95

Userpilot

OCTOBER 11, 2022

In that process, they’ll explore your tool, use it to solve their needs and continue doing so—which is what the CS team helps customers do. This article discusses what an engagement loop is, why it matters to your growth, and how to use plug-and-play engagement software to create sticky loops. Increase product stickiness.

Feedback Software 79

Feedback Software Analytic Tools User Testing Customer Experience 79

Userpilot

FEBRUARY 14, 2021

What SaaS Growth strategies work best in 2021? So even if you have a household brand that goes back to the times before SaaS was cool (1997), marketing is a must. Obviously, as a SaaS business, you don’t want to waste money on outdoor advertising or ineffective display/ social media ads. In-app marketing.

Feedback Software 86

Feedback Software Research Software Customer Experience User Testing 86

Product Talk

DECEMBER 7, 2022

In my continuous discovery framework, I argue teams need to discover opportunities and solutions. When discovering solutions, the goal is to match each solution to a specific need, pain point, or desire. If you work on software that your internal colleagues use (e.g. Tweet This. Who should conduct customer interviews?

User Testing 197

User Testing Reporting Tools Customer Experience Research Software 197

Userpilot

DECEMBER 13, 2022

In this article, we’ll break down exactly the tools , techniques, and tactics you can leverage in your product. Onboarding UX can be defined as the user experience you create – both within and outside your app – to welcome, familiarize, and get users up to speed with your product or service. Ready to get into it?

Onboarding KPIs 91

Onboarding KPIs Feedback Software UX Data Visualization 91

The Product Coalition

SEPTEMBER 9, 2021

We were driven by the desire to create a solution that would help businesses address the budding demand for one increasingly popular communications channel: live, interactive video and audio streaming. All of which are examples of how live streaming can and should take center stage in any modern customer engagement strategy.

Reporting Tools 105

Reporting Tools Feedback Software Customer Communications Customer Experience 105

Userpilot

MARCH 10, 2022

Since SaaS businesses are subscription-based models, most of the revenue comes from repeat purchases, i.e., user retention. Secondary onboarding with personalized in-app messages helps drive feature adoption at different stages of the user journey. What is user retention in SaaS? Why is user retention important?

Feedback Software 94

Feedback Software Analytic Tools Customer Experience Customer Feedback 94

UX Planet

MARCH 5, 2024

‘Jakob’s law’ asserts that users inherently prefer website/app designs to appear and function in ways they’re already familiar with. Key Takeaways In a study published in 2000 , Nielsen observed that users develop ‘design expectations’ based on their previous experiences with various websites/apps.

Data Visualization 97

Data Visualization UX Research Software Feedback Software 97

UX Studio

JUNE 15, 2022

This article addresses the improvements in digital education by utilizing the tools of ux research and ux design. ” Traditional digital platforms and AI have merged to further enhance the learning and teaching experience – but let’s explore this in more detail. Know your users. Image source: Pexels .

Education 74

Education Research Software Feedback Software User Testing 74

Userpilot

MARCH 28, 2022

The goal of any marketing strategy is to attract and convert members of your target market into paying customers. The advantages of both marketing strategies. The main focus of content marketing is to educate, entertain, and engage users with content that is of high value to them. Content marketing vs product marketing?

Product Marketing 91

Product Marketing Marketing Research Software Feedback Software 91

The Product Coalition

OCTOBER 9, 2018

Network effects and Feedback loops?—?the The videotape format war between VHS and Betamax has since become a marketing strategy case study favourite. Betamax was the better technology and Sony had first mover advantage. Sony appeared well placed to achieve its strategy of creating a single (but not so open) industry standard.

Product Research 60

Product Research Feedback Loop Feedback Software User Testing 60

Userpilot

NOVEMBER 27, 2023

SaaS companies like Slack and Atlassian pioneered the product-led growth (PLG) model as a way to reach customers through the product. But there’s also the product growth strategy, which shares some similarities and differences with the PLG model. They’re also both strategies designed to improve the product value.

Onboarding KPIs 91

Onboarding KPIs Data Visualization Customer Experience Product Research 91

The Product Coalition

JUNE 11, 2019

Mobile app companies across the globe are in the middle of a mobile engagement crisis. While new user acquisition and the number of downloads give you an initial high, what matters in the long term is your apps user retention i.e Let’s learn more about retention and a few tried and tested methods to improve your app’s retention rate.

Feedback Software 74

Feedback Software Analytic Tools User Testing Customer Experience 74

Gainsight

FEBRUARY 2, 2024

Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. These are just the tools, however. They’re not just creating great users of their software.

Education 52

Education User Testing Customer Experience Research Software 52

Userpilot

JANUARY 16, 2023

Driving feature adoption is a crucial, yet exceedingly challenging, part of running a SaaS company. Feature adoption measures how engaged users are with a particular feature of your software product. Feature adoption rates are a key metric to consider in your overall product strategy. In-app survey created with Userpilot.

Onboarding KPIs 87

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 87

Userpilot

NOVEMBER 11, 2020

By recording the user’s job title or priorities for using your app (which can be done during the Sign Up Flow or via the Welcome Screen ), you can Segment users to provide more relevant onboarding for their needs. In-app Alerts are an interruptive way of notifying users about new information, actions required or other urgent details.

Onboarding KPIs 126

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

Tyner Blain

NOVEMBER 1, 2023

These mistakes can make a product strategy incoherent, excessively expensive, and ineffective. Leading indicators are proxy variables which provide rapid feedback when economic measures are delayed. The theme of my talk was measure what matters and the feedback from attendees was positive. Or failure.

Feedback Software 64

Feedback Software Customer Feedback Customer Experience User Testing 64

Mironov Consulting

SEPTEMBER 23, 2023

 And any software we build and sell once to the client who paid for it.  I can look at a corporate org chart and immediately see which kind they are.  (Even  (Even though there’s a lot of talk at dyed-in-the-wool services companies about having “products” or “platforms.”)

Reporting Tools 80

Reporting Tools Data Visualization Analytic Tools Feedback Software 80

UX Studio: Product Management

DECEMBER 7, 2022

Including UX research in any UX project is crucial for all businesses with any digital platform. It’s an extremely powerful tool to understand your audience better, make data-based design decisions, and invest in the right solutions. Our team has everything you need to boost your business and have a truly unique platform.

User Testing 52

User Testing Research Software Product Research UX 52

Alchemer Mobile

MARCH 18, 2021

Apptentive’s annual Mobile App Engagement Report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement. Almost all apps experienced significant change in their DAU due to COVID-19. So for this report, we evaluated over 1,000 apps.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

UX Studio: Product Management

JULY 14, 2021

Considering that none of the established innovation consulting companies are cheap, you want to make sure your return on the investment is positive. . We hope this article will help you better understand what the leading companies in design thinking do and how to choose the most suitable design strategy firm to partner with. .

Consulting 86

Consulting Research Software Reporting Tools User Testing 86

Intercom, Inc.

DECEMBER 21, 2021

We hired new leaders in key positions, including Leandra Fishman , Anna Griffin, Alyssa Smrekar, Cheree McAlpine, Sanj Bhayro, and Marcio Arnecke. One thing has become clearer than ever: support teams need better, more connected tools to handle all of these increasing pressures and to prepare for the future of customer communications.

Customer Communications 196

Customer Communications User Testing Research Software Technical Review 196

freshtrax

JULY 31, 2023

In this article, we will focus on a case study of user interviews and marketing strategies in North America, and introduce the benefits of research in different cultural backgrounds from the perspective of a business producer and a marketer who were involved in the project. for a Japanese entertainment company.

User Testing 98

User Testing Product Research Customer Feedback Research Software 98

Mind the Product

DECEMBER 12, 2017

Having spoken at conferences twice this year on the subject of design and emotion, I was spurred into writing this post by the number of people who gave me positive feedback. We tend to remember the peak of the experience (whether positive or negative) rather than the end-to-end experience. Their customer service is horrendous.”

Data Visualization 128

Data Visualization Reporting Tools Analytic Tools User Testing 128

The Product Coalition

OCTOBER 25, 2018

Most companies understand the value of integrating a strategic marketing plan into their app development process and see it as one of mobile app success factors. It is essential to create a planned marketing strategy in order to ensure app success. Launch campaign: how can I launch my app and catch user attention?

User Testing 60

User Testing Feedback Software Customer Experience Marketing 60

Andrew Chen

MAY 28, 2019

In the world of podcasting, the flywheel is spinning: new technologies including AirPods, connected cars, and smart speakers have made it much easier for consumers to listen to audio content, which in turn creates more revenue and financial opportunity for creators, which further encourages high-quality audio content to flow into the space.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Intercom, Inc.

AUGUST 22, 2019

I’m excited to be joined today by Intercom’s own Jonathon Colman, a senior designer who came to us by way of the Nature Conservancy, REI and five and a half years at Facebook, where he most recently worked as a UX Content Strategy Lead for Marketplace. Improv gave me those tools I needed to get along in daily life. Short on time?

User Testing 209

User Testing Research Software Feedback Software Analytic Tools 209