ProductPlan

DECEMBER 18, 2019

If we add X, the user gets Y, and this KPI improves Z. If we add A, the user gets B, and that KPI improves C.”. Without entertaining the downsides to our decisions, our prioritization process has large blind spots. Each ideally influences a metric we care about, such as increasing daily active usage or decreasing churn.

KPI 52

KPI Weak Development Team Customer Experience Travel 52

Alchemer Mobile

NOVEMBER 25, 2019

So for those of you who aren’t familiar with Six Flags, they are an entertainment destination with theme parks and rides. Added additional functionality for Fright Fest and their Holiday in the Park, entertainment sections, added my photos. Maps was a big update in version two. Handling customer needs on their own.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

Product Talk

DECEMBER 6, 2023

Disneyland entertains me; ice cream is delicious; mountain biking is fun. A story-based interview might start with a prompt of the form, “Tell me about a time when…” For example: Tell me about the last time you watched streaming entertainment. In the product world, we don’t just solve customer problems.

Data Visualization 274

Data Visualization Product Research Analytic Tools Research Software 274

Userpilot

JANUARY 16, 2023

That said, you don’t have to limit this KPI to new features since even older features in your product may be underperforming in the time-to-adopt department. A good onboarding process should have a combination of education and entertainment to ensure newcomers get all the key information without getting bored.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

Userpilot

NOVEMBER 11, 2020

Your SaaS’s Activation Rate is the percentage of users who get to that key event – and a lot of studies have found it to be that optimizing your Activation Rate has the greatest downstream impact on revenue of any KPI you should be tracking. Adjacent Users. Often simple GIFs can demonstrate how to complete tasks quite effectively.

Onboarding KPIs 126

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

Userzoom

FEBRUARY 12, 2020

For an in-depth and entertaining guide to successfully recruiting the ‘right’ participants for user research, download our comprehensive new ebook: Download ‘Participant Recruiting 101’ If budget is an issue, you could create your own small, reliable pool of participants to have at the ready before your Sprint.

User Testing 100

User Testing Product Research Research Software Customer Feedback 100

Userzoom

NOVEMBER 18, 2019

” For an in-depth and entertaining guide to successfully recruiting the ‘right’ participants for user research, download our comprehensive new ebook: Download ‘Participant Recruiting 101’ 3) Securing resources or budget.

User Testing 91

User Testing Product Research UX Data Visualization 91