Intercom, Inc.

OCTOBER 13, 2022

We’ve just wrapped up another edition of New at Intercom to share our fall 2022 product launch with everyone. Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. And if you ask us, the answer to these challenges is in-product communication.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Intercom, Inc.

NOVEMBER 14, 2018

For our inbound leads – new leads that are generated by marketing activities – we track: Sales eligible lead delivery: The total number of inbound leads across all channels that are passed from the marketing team to sales based on shared qualification criteria. Take your inbound and outbound opportunities, for example.

Data Visualization 188

Data Visualization Outbound Inbound KPI 188

Intercom, Inc.

MARCH 7, 2022

This new setting allows you to block the same user or visitor from having more than one open inbound conversation at a time. We’ve been planning an exciting event to share what we’re building and how these new features can help your business grow, succeed, and break ground. Prevent duplicate Messenger conversations.

Data Visualization 104

Data Visualization Reporting Tools Customer Experience Onboarding KPIs 104

Userpilot

OCTOBER 25, 2022

They tell the product management team what they need to achieve. Market research, differentiation, and positioning are necessary to prepare for the product launch. Product managers need to plan the timing, how to measure launch success , and how to make sure their first-time user experience is satisfying.

Product Research 97

Product Research User Testing Customer Feedback Research Software 97

Intercom, Inc.

OCTOBER 22, 2018

Cleo, one of our early adopter customers, found that Answer Bot resolved one in five of all of their inbound conversations. Instead of answering repetitive, mundane questions, we can now spend more time helping our customers get more value from our product acting more as the advanced product experts they are.”

Customer Experience 106

Customer Experience Inbound Events Product launches 106

Userpilot

MARCH 8, 2022

Experience in e-commerce, subscription, marketplace, and retention-focused products. She's an expert in Product Management, User Interviews & Testing, Prototyping, Data Analytics, Product Marketing, Ecommerce, Self Service, Advertising, Sales, Event Management, Market Research, and Account Management.

Technical Advisors 115

Technical Advisors Product Research Analytic Tools User Testing 115

Pragmatic Marketing

OCTOBER 11, 2019

So we have figured out ways to just get way more organized and just really prioritize the things that we launched and the stories that we tell and that has helped in a huge way. You know, we have our inbound conference every year, which was where we launch the majority of we were to do a lot of launches. It was last week.

Product launches 70

Product launches Research Software User Testing Product Research 70