Userpilot

MARCH 14, 2023

User segmentation is an essential strategy in product management. It improves customer experience, increases retention, and drives product growth. But where do you get started with user segmentation? In this article, we cover: Why user segmentation is essential for product managers. The most common ways to segment users.

Analytic Tools 87

Analytic Tools User Testing Customer Feedback Feedback Software 87

Userpilot

APRIL 21, 2024

This improves customer experience and increases conversion rates. And strengthens the relationship with the customer. Start creating conversion paths by defining their goals from the customer and business perspective. Next, create user personas. Focus on their JTBDs, pain points , and gains from using your product.

Research Software 81

Research Software Feedback Software User Testing Reporting Tools 81

Userpilot

JANUARY 31, 2023

Have you ever used Customer Success Qualified Lead (CSQL) to drive product growth and increase your revenue? In this article, we’ll go over what a know what customer-qualified lead is, why it’s important to track them and how can this help increase revenue. What is Customer Success Qualified Lead (CSQL)?

Analytic Tools 84

Analytic Tools Feedback Software Data Visualization Customer Feedback 84

Usersnap

JULY 26, 2023

Customers are at the functional center of every successful business model, and it’s time we uncovered the secrets to unlocking financial success through the idea of customer centricity by presenting customer focus examples. Key strategies and learnings from the top companies 5 best customer-centricity examples 1.

User Testing 52

User Testing Customer Feedback Customer Experience Reporting Tools 52

Userpilot

FEBRUARY 22, 2024

Retaining customers is an incredibly important part of any growth-driven business. According to Havard Business Review, customer acquisition requires 5 to 20 times more resources than customer retention. Thus, it only makes sense that you work hard to retain any customer that makes a purchase.

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52

Userpilot

NOVEMBER 23, 2023

The outcome-based roadmap focuses on delivering value to customers instead of obsessing about building specific features. As companies scale, they often cannot satisfy customer needs equally well. Build a product that users love by delivering value and a good product experience. They lack vision and lead nowhere.

Feedback Software 85

Feedback Software Analytic Tools Product Research User Testing 85

Userpilot

MARCH 7, 2024

Funnel reports are a popular analytics tool used to optimize customer journeys and user flows. TL;DR Funnel reports are analytical tools for visualizing the stages of the customer journey and analyzing how users progress from one stage to another. Userpilot allows you to create a custom event funnel.

Data Visualization 86

Data Visualization Reporting Tools Analytic Tools Customer Experience 86

Userpilot

APRIL 8, 2022

Userpilot is a digital adoption platform that allows teams to build custom user onboarding experiences without any coding. Appcues is a great product experience tool that you can use to onboard users with product tours. Appcues get better reviews for the ease of administration. What is Userpilot used for?

Analytic Tools 91

Analytic Tools Data Visualization Software Review Customer Experience 91

The Product Coalition

MAY 8, 2018

Handover is a crucial process in the software lifecycle, and it may turn out to be costly and harsh unless you take the appropriate precautionary steps to make it smooth and downtime-free. The following article answer the question how to transfer software development works to another programming team. Then, a solid plan comes in handy?

Feedback Software 60

Feedback Software Research Software Software Review User Testing 60

Userpilot

MAY 5, 2022

This is crucial if you want to know how healthy your SaaS product is and what should be improved to increase customer retention and lower the churn rate. Customer churn analytics helps you identify the reasons why your existing customers are leaving the product and impede this. Let’s begin! What is churn analytics?

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Customer Feedback 95

Userpilot

DECEMBER 6, 2022

Most probably you already know how important it is for a brand to offer superior experiences, but how exactly can you measure customer experience? Something as abstract as customer experience cannot be measured directly. Trigger personalized experience flows based on user behavior. What is customer experience?

Customer Experience 88

Customer Experience User Testing Customer Feedback Data Visualization 88

Userpilot

DECEMBER 11, 2022

Conversion analysis is a method to track your customers’ actions to see whether they will do what you expect them to do (convert) or drop off. You can measure different conversions, such as the Visitor-to-Signup Rate, Signup-to-PQL Rate, PQL-to-Customer Rate, and Signup-to-Customer Rate. What is a conversion analysis?

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization User Testing 93

The Product Coalition

JUNE 21, 2021

A practical look at how and why software designers can ensure digital services can be used by everyone. Thanks to the coronavirus pandemic, making software accessible is arguably a common struggle around the globe. A new emphasis has been placed on access to software for everyone. What do we mean by accessibility?

Research Software 154

Research Software Data Visualization Software Review Technical Review 154

Userpilot

AUGUST 11, 2022

Since customer success roles are relatively new, companies don’t always have a clear idea of what responsibilities are appropriate for a customer success manager (CSM). Customer success ensures customers get their desired outcome when using your product. Which involves: Managing churn and increasing customer retention.

Feedback Software 91

Feedback Software Research Software Analytic Tools User Testing 91

Userpilot

SEPTEMBER 25, 2023

It’s a popular strategy in the enterprise software space. Even the most successful ones have sales teams to close deals with high-value customers. A successful PLG motion allows organizations to reduce customer acquisition and support costs while continuously driving growth by leveraging WOM , product virality , and referral schemes.

Analytic Tools 86

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 86

Userpilot

SEPTEMBER 29, 2022

Product value is how well your app helps customers achieve their goals compared to competitors. It highlights the benefits of the product and its advantages for the prospective customer. Higher value translates into more customers, higher retention, and stronger brand loyalty. Check if you’re targeting the right customers.

User Testing 87

User Testing Product Research Feedback Software Analytic Tools 87

Userpilot

DECEMBER 31, 2022

SaaS businesses are typically subscription-based, where they should provide continuous value to customers and ensure repeat purchases. Thus, one of the most important goals for SaaS companies is to reduce churn and retain as many existing customers as possible. Track product usage and segment customers for offering contextual flows.

Analytic Tools 90

Analytic Tools Feedback Software Research Software Data Visualization 90

Userpilot

JUNE 29, 2023

There’s an important distinction between documentation intended for your end users, and the more technical docs leveraged by developers and software architects. User documentation comes in many shapes and sizes: step-by-step guides or manuals, frequently asked questions, video tutorials, release notes , and more.

Document 81

Document Analytic Tools Feedback Software User Testing 81

Userpilot

MAY 2, 2022

In the era of product-led growth , actionable metrics help businesses understand whether their products satisfy customer needs and make improvements whenever needed. A few examples of vanity metrics are the number of free trial users, total customers acquired, and the number of total users. Number of free trial users.

Onboarding KPIs 91

Onboarding KPIs Research Software Analytic Tools Feedback Software 91

Userpilot

APRIL 27, 2022

The trial to paid conversion rate is the percentage of trial users who convert to paying customers. Customer activation rate is the rate at which trial users reach the activation point and experience your product’s value for the first time. recruiting beta testers from existing customers. Launch phase.

Onboarding KPIs 87

Onboarding KPIs Product launches Analytic Tools Feedback Software 87

Gainsight

JULY 5, 2022

Customer success (CS) is evolving and moving outside the box it once inhabited. It affects so many parts of business because it is not exclusively about customer success or customer experience (CX) anymore. Grasping the Reach of Customer Success. Ready to provide education for onboarding and customer usage.

Reporting Tools 59

Reporting Tools Analytic Tools Data Visualization Weak Development Team 59

ProductPlan

DECEMBER 4, 2019

As a product manager, you’re more likely to find yourself embroiled in these events since you sit at the nexus of so many activities and constituencies. Remember, they’re dealing with board members, investors , and customers who may be applying pressure. Even the boss has a boss, not to mention demanding customers. Sympathize.

Development Team Review 67

Development Team Review Software Review Product Management Product Manager 67

Userpilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. It’s also not like customer retention is the business of only one department. We have also asked experts from each department about their Customer Retention Strategy – so let’s dive in!

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Userpilot

MAY 3, 2022

When you’re trying to sell to an upmarket target audience, you have to realize that the sales process is a lot more hands-on than the search engine optimization or inbound marketing efforts that you used to get your current customers. Narrower target audience with higher customer lifetime value. What is enterprise SaaS marketing?

Enterprise 90

Enterprise Strategy Marketing Outbound 90

Bain Public

FEBRUARY 26, 2020

Livescale is a software company in Montreal bringing brands an innovative live video shopping solution to create authentic and engaging relationships with customers. Chanida has to come face to face with Livescale’s customers, including their worst realities and pain points using the Livescale live shopping product.

Research Software 52

Research Software User Testing Feedback Software User Friction 52

PMLesson's Ace the PM Interview

MAY 4, 2020

As you may expect at IBM, we don't use Gmail; to handle emails, employees use software we developed ourselves called IBM Verse. Some arguments for not using a competitor's software -- like Gmail for email -- include not wanting to be contributing to a rival's bottom line, or for data privacy reasons. Gartner Peer Insights).

User Testing 52

User Testing Enterprise Data Visualization Product Research 52

Usersnap

APRIL 27, 2022

We sat down with the team for preventing customer churn and were able to combine churn analytics with customer feedback to reduce it down to 4.26%. As the OKR driver for reducing SaaS churn, I faced an unknown opponent because I was unaware of why our customers were leaving us. In fact, we surpassed it significantly.

Feedback Software 52

Feedback Software Analytic Tools Research Software User Testing 52

PMLesson's Ace the PM Interview

JANUARY 11, 2022

Tell me about a time you solved pain points for customers. Check out the most frequently asked execution interview questions below: How would you measure success for Facebook Events? Don't think that technical PM questions are the same thing as coding questions. Which platforms are used by our targeted users?

Analytic Tools 52

Analytic Tools Technical Review Feedback Software User Testing 52

PMLesson's Ace the PM Interview

JANUARY 11, 2022

Tell me about a time you solved pain points for customers. Check out the most frequently asked execution interview questions below: How would you measure success for Facebook Events? Don't think that technical PM questions are the same thing as coding questions. Which platforms are used by our targeted users?

Analytic Tools 52

Analytic Tools Technical Review Feedback Software User Testing 52

PMLesson's Ace the PM Interview

DECEMBER 1, 2021

Tell me about a time you solved pain points for customers. How would you measure success for Facebook Events? Don't think that technical PM questions are the same thing as coding questions. For instance, you can ask questions like: Is this product targeting a specific set of users or customers?

Technical Review 52

Technical Review Analytic Tools Feedback Software User Testing 52

Userpilot

NOVEMBER 7, 2023

In SaaS, acquiring customers through marketing is not enough for sustainable growth. That’s why customer engagement marketing is an essential pillar, as it provides the building blocks for making customers stay, engage , and eventually become loyal advocates for your product.

Feedback Software 84

Feedback Software Analytic Tools Research Software User Testing 84

Alty

FEBRUARY 16, 2017

You may not be the best writer (which is fine), but you need to structure your notes into a coherent, presentable document that your team will then use to: Provide you with an initial price quote & development timeline. Need some help with filling it out or creating a custom one from scratch? Rating/reviews for a ride.

Research Software 50

Research Software User Testing Technical Review Data Visualization 50

Userpilot

JUNE 8, 2023

How can product and marketing teams leverage customer journey analytics to make data-driven decisions and build delightful customer experiences? TL;DR Customer journey analytics is the process of tracking user interactions at all the touchpoints in their journey. What is customer journey analytics?

Analytic Tools 77

Analytic Tools Data Visualization Feedback Software Customer Feedback 77

Userpilot

NOVEMBER 16, 2022

Wondering how to collect CX data and conduct a customer experience analysis effectively to boost your product growth ? First and foremost, customer analytics is crucial for making data-driven decisions, since you need to truly understand your customers. Lastly, you can build funnels to see where customers are dropping off.

Data Visualization 89

Data Visualization Analytic Tools Customer Experience Feedback Software 89

Intercom, Inc.

JUNE 14, 2022

Customer relationship management (CRM) is a strategy and methodology that revolves around using data and feedback to build authentic, meaningful relationships with prospects and customers, keeping them connected and loyal to your company. What is customer relationship marketing? .

Reporting Tools 118

Reporting Tools Feedback Software Data Visualization User Testing 118

Userpilot

FEBRUARY 20, 2023

Wondering how to improve user onboarding and boost customer retention? Your user onboarding strategies must help customers understand your product and obtain value for you to compete favorably and achieve more conversions. What is user onboarding? Why is the user onboarding process important?

Analytic Tools 82

Analytic Tools Data Visualization Feedback Software Customer Feedback 82

Userpilot

JUNE 8, 2023

How can product and marketing teams leverage customer journey analytics to make data-driven decisions and build delightful customer experiences? TL;DR Customer journey analytics is the process of tracking user interactions at all the touchpoints in their journey. What is customer journey analytics?

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Customer Feedback 52