Userpilot

FEBRUARY 20, 2023

Product analytics tools empower teams to make informed decisions on how to add more value and offer a better user experience. To create funnels, Amplitude recommends using its Pathfinder function which analyzes sequences of events leading up to conversions. How does this sound? Ready to dive in? What is product analytics?

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Reporting Tools 92

Userpilot

JUNE 30, 2023

With Userpilot , you can create surveys code free from scratch or benefit from our templates, trigger automated answers, or follow-up questions to user responses. This data allows product managers to make more informed product development and roadmap planning decisions. If yes, please specify which ones.

Customer Feedback 84

Customer Feedback User Testing Feedback Software Data Visualization 84

Userpilot

JULY 14, 2021

They are not helping you – the potential user; they are not helping our smaller competitors, who find themselves juxtaposed with enterprise software for a completely different user persona, and it’s not helping us – when we get leads that want something we can’t offer anyway. Appcues comes second-next, with really nice UX and UI.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

JUNE 22, 2021

To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. In this post, we will very briefly discuss what to look for in the best onboarding software for SaaS for you, and then move on to analyzing the top 6 choices you may want to consider. Which is the best onboarding software for you?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

FEBRUARY 21, 2023

TL;DR Heap is a digital insights platform that allows product teams to track user behavior in mobile and web-based applications. In Heap, you can segment users based on their demographics and event completion, while in Pendo you can also use mobile-specific data, like the OS version. Let's jump right into it!

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Reporting Tools 89

The Product Coalition

JANUARY 6, 2023

You have to integrate the SDK (Software Development Kit) of the mobile app analytics solution into your mobile app. This mobile app tracking SDK collects user interaction data and sends it into your mobile app analytics solution, where it will be processed and converted into insights on a dashboard for your product team.

Analytic Tools 119

Analytic Tools Data Visualization Onboarding KPIs Customer Feedback 119

Userpilot

APRIL 7, 2023

When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. However, customer insights can help your teams understand all aspects of your B2B partners.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Research Software 81

Userpilot

JANUARY 12, 2023

The 4 principal ways to monitor user behavior in SaaS include tracking feature usage, custom behavior tracking with events, using heatmaps , and user funnel analytics. Behavioral segmentation helps you filter out power users so you can proactively reach them with in-app modals to ask for reviews on sites like G2 driving word of mouth.

Analytic Tools 89

Analytic Tools Data Visualization Feedback Software Customer Feedback 89

The Product Coalition

JUNE 21, 2021

A practical look at how and why software designers can ensure digital services can be used by everyone. Many worked from home on tasks ranging from organising team activities via Slack, analysing data and collaborating on documents via Google Docs, to discussing strategies via Microsoft Teams and coaching clients via Zoom.

Research Software 155

Research Software Data Visualization Software Review Technical Review 155

Userpilot

NOVEMBER 15, 2021

UserGuiding is a no-code tool for user onboarding. Interactive help centers enable your business to support more customers and improve customer satisfaction without having to rely solely on your support team. Segmentation features aren't very intuitive and may require additional help from a developer. UserGuiding reviews.

Analytic Tools 81

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 81

Userpilot

MAY 14, 2023

Customer feedback is the key to developing a customer-centric business. Check review platforms like Product Hunt and G2 to get direct feedback without asking customers. Indirect feedback – This is the feedback you need to actively look for without directly asking for information, such as from social media and product reviews.

Feedback Software 82

Feedback Software User Testing Customer Feedback Analytic Tools 82

The Product Coalition

JULY 8, 2020

Whether you’re a Product Owner, VP, manager, or UX designer building better products is the #1 responsibility that lies in your hands. For this first story, we’ll focus on how UX-data (Users + Experience data) can boost any product. Paul is a product manager running an 8-people product team for a B2B web application in Seattle.

Feedback Software 82

Feedback Software Data Visualization Customer Feedback User Testing 82

Userpilot

APRIL 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. If you’re looking for quality customer analytics software for your business, you’re in the right place. What is Customer Analytics Software? Best Customer Analytics Software 1.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JULY 22, 2023

Find trends by collecting quantitative and qualitative data, through heatmaps , feature tags, surveys , and talking to support teams. Userpilot is a product growth platform that provides a no-code solution for collecting customer feedback. Further investigation will show that due to bad UX, they are unable to find it.

Data Visualization 76

Data Visualization User Testing Customer Feedback Analytic Tools 76

Userpilot

APRIL 16, 2021

Help Center Software is the unsung hero of the customer support world. Help Center Software exists to solve this problem. And how do you go about choosing a good software solution from all the options on the market? What is Help Center Software? What is Help Center Software? Sound familiar? Userpilot 2.

Analytic Tools 52

Analytic Tools Reporting Tools Customer Communications Software Review 52

Userpilot

JULY 21, 2022

Some ways to offer bad customer service include: Having an old-fashioned call center and still giving scripted answers. Personalize your in-app support hub content based on user segments , user events, localization, and more. For example, positive reviews on platforms like Capterra and G2: Userpilot G2 review.

Feedback Software 89

Feedback Software Analytic Tools Data Visualization Customer Feedback 89

ProductPlan

AUGUST 10, 2023

It’s not sexy and won’t land the leadership team any TED Talks. How can you justify redirecting resources to tweaking the UX or integrating an API when they could spend time building the next big thing? The team can still make minor changes and improvements that boost adoption, revenue, and retention while still pursuing big bets.

Reporting Tools 94

Reporting Tools Feedback Software Product Research User Testing 94

Userpilot

APRIL 21, 2021

Put simply, good product marketing software helps your SaaS solve two fundamental problems: Build a product that users love on the basis of customer feedback Acquire and retain users of that product. Having the right software at your disposal can make product marketing significantly easier, especially if you’re new to the profession.

Analytic Tools 53

Analytic Tools Feedback Software Research Software Customer Communications 53

Userpilot

JANUARY 28, 2022

Ignoring churned users is a bad business decision because not only you’re letting people go without understanding the reason and fixing it to avoid repetition, you’ll also have to spend a lot more to acquire new users into your sales funnel. Are customers churning because of missing features, poor in-app support, or something else?

Feedback Software 85

Feedback Software User Testing Customer Feedback Customer Experience 85

The Product Coalition

JULY 13, 2022

Best teams on a budget who need the basics. Advanced record and playback tools enable customer experience (CX) teams to capture user sessions across browsers, interfaces, and devices. So if you’re a mobile app team, consider using a mobile-first analytics platform. Best for AI-powered future outcomes predictions. Learning curve.

Data Visualization 110

Data Visualization Analytic Tools Feedback Software Reporting Tools 110

ProductPlan

DECEMBER 4, 2019

As a product manager, you’re more likely to find yourself embroiled in these events since you sit at the nexus of so many activities and constituencies. Situation: You’ve painstakingly constructed a roadmap after consulting with various stakeholders, the development team, and your peers. An Executive Needs a Feature *Now*.

Development Team Review 67

Development Team Review Software Review Product Management Product Manager 67

Userpilot

FEBRUARY 10, 2022

This way, you can track these metrics and use the insights to develop a well-informed product adoption strategy. To start activation , you have to select specific in-app events that would encourage users to activate upon completion. First, find out the key events your customers must complete, which measure engagement directly.

Feedback Software 90

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 90

Userpilot

JULY 9, 2021

Product Mastery by Geoff Watts teaches you how to be a successful product owner within agile software development practices with the use of case studies. She coaches teams on how to collect meaningful customer input and use it to make product decisions on a daily basis. How to build an onboarding team. Plot summary.

Books 98

Books Research Software Feedback Software Analytic Tools 98

Product Talk

SEPTEMBER 9, 2020

While I tend to focus on helping teams, Petra’s work centers around helping product leaders—the people who manage product managers. She has a big focus on people development, helping product managers and product leaders get better at their craft. I know we’ve met a few times at different Mind the Product events.

Feedback Software 184

Feedback Software User Testing Product Research Research Software 184

Userpilot

DECEMBER 21, 2022

You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. But going through the product metrics can help you find and understand the weak points of your product that cause friction. But how to do it right? Let’s dive in! Bugs, slow loading times, etc.,

Analytic Tools 87

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 87

Userpilot

JULY 13, 2021

Building a walkthrough using a dedicated tool is much easier than coding it from scratch. The best walkthrough software on the market is Userpilot. Given how much time and money you’re spending developing new product features, it would be a great shame to have nobody want to use them. Speed is of the essence here.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

The Product Coalition

MAY 21, 2020

Instinctively, we all know what bad design looks like. Which mean your customers know what bad design looks like. Here we’ll go over the history of Product Design, the fundamental elements of good UX, and a who’s who of the design team. Now, we can use it to describe both hardware and software design.

User Testing 78

User Testing Research Software Data Visualization Feedback Software 78

ProductPlan

OCTOBER 1, 2020

We’ve written about the best conferences for product managers here —today let’s review the can’t miss conferences for product leaders (executives, C-Suite, and the like). Product leaders can’t spend all their time globetrotting from one event to the next. The 2020 edition is a virtual, one-day event. Unplugging can be hard.

Research Software 86

Research Software Onboarding KPIs Technical Review Agile 86

Userpilot

MARCH 18, 2021

But how the marketing team decides to tell your story will determine who it connects with. vs. The Product Growth Tool for Product Teams. If you’re a mid market company with a product team you’d probably go for ‘the Product Growth Tool for Product Teams’. TL;DR- 13 Customer Retention Strategies.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Userpilot

OCTOBER 20, 2022

This helps you develop strategies to increase customer retention and reduce churn. Negative reviews from detractors can be very damaging to your product and brand image. In fact, 94% of online consumers said that a negative online review persuaded them to avoid a business. How to calculate Net Promoter Score?

Feedback Software 90

Feedback Software Analytic Tools Research Software User Testing 90

The Product Coalition

FEBRUARY 5, 2019

Gartner differentiates between two kinds of of real-time analytics: On-demand real-time analytics waits for a user to request a query and only then provides the analytics results Continuous real-time analytics analyzes data continuously and sends alerts to users whenever certain events happen. You need to make good decisions fast.

Data Visualization 60

Data Visualization Analytic Tools Customer Feedback Customer Experience 60

ProductPlan

AUGUST 10, 2023

It’s not sexy and won’t land the leadership team any TED Talks. How can you justify redirecting resources to tweaking the UX or integrating an API when they could spend time building the next big thing? The team can still make minor changes and improvements that boost adoption, revenue, and retention while still pursuing big bets.

Reporting Tools 52

Reporting Tools Feedback Software Product Research User Testing 52

Userpilot

OCTOBER 20, 2023

You can collect feedback for analysis through in-app surveys, online reviews, social media mentions, and customer interviews. This could include analyzing sentiment for online reviews manually, using social media monitoring tools, or a combination of the two. Source: G2.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

MARCH 22, 2021

The world of software is crowded with a variety of product marketing tools that are ‘supposed’ to transform your workflow. Product Marketing tools that can add real value to your business do exist, but finding the right software in such a noisy environment can be challenging. What Is Product Marketing? Primary Features.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

Userpilot

SEPTEMBER 29, 2022

You can use Userpilot for monitoring product usage, running microsurveys, and developing in-app guidance. Not to mention that you can create microsurveys code-free with Userpilot. Schedule a personal demo with the Userpilot team. Product teams can detect friction points and solve them to provide a smooth user experience.

Data Visualization 73

Data Visualization Analytic Tools Customer Experience Reporting Tools 73

Userpilot

MARCH 15, 2024

Is Appcues or UserGuiding the best tool for no-code growth? And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. TL;DR Let’s explore how Appcues and UserGuiding compare when it comes to enabling SaaS no-code growth.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Software Review 52

Userpilot

MARCH 16, 2024

Is Appcues or WalkMe the best tool for no-code growth? And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. TL;DR Let’s explore how Appcues, and WalkMe compare when it comes to enabling SaaS no-code growth.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52