Mind the Product

APRIL 9, 2018

I love building enterprise systems, because you get to work with your customers/users every day and literally see their lives change as you release new features. In my case, at Zalando , these are systems for fashion buying, supply chain management, inventory management and procure-to-pay processes (e.g. At Zalando, we changed this.

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Userpilot

APRIL 23, 2021

Looking for user persona examples to inspire your research, or (product) marketing strategy? Then, I’ll go a bit deeper and look into 10 user persona examples for 3 SaaS tools, to showcase how products with several different use cases can have dramatically different personas. Creating a user persona can be hard sometimes.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

The Product Coalition

MARCH 15, 2023

If you’re a financial services product manager, you’ll know that crafting an effective fintech app onboarding process is no small feat. There are challenges unique to financial services that become magnified when dealing with mobile devices. Chances are the ones you frequently use have a simple, intuitive app onboarding process.

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Onboarding KPIs Analytic Tools Research Software Data Visualization 123

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. In this article, we explain the definitions, types, examples, and best practices of customer feedback questionnaires to help you increase your response rate. Track overall satisfaction with your product or service.

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Customer Feedback User Testing Feedback Software Product Research 94

Userpilot

JUNE 11, 2021

This is where analytics software comes in. Analytics tools help SaaS businesses generate actionable insights from the data they collect, which then fuels their decisions. We’ll also tell you which data points and metrics you should pay particular attention to and how to track them using the SaaS analytics software listed here!

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Intercom, Inc.

DECEMBER 12, 2019

Most SaaS companies start with a free software offering – providing a preview of their product’s capabilities before encouraging their users to grow into pro or enterprise solutions. In the first month he sold about $150,000 worth of software. Vidyard did the opposite. The results have been staggering.

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Reporting Tools Research Software Onboarding KPIs Customer Experience 169

The Product Coalition

NOVEMBER 9, 2018

Product managers are aware of the basic KPI metrics to measure for their mobile app, but there are a handful of underestimated KPI metrics that product managers need to measure as well. An important KPI metric to focus on here is the average time between each consecutive step.

KPI 60

KPI Analytic Tools Data Visualization Customer Experience 60

Userpilot

JULY 6, 2021

We'll also look over some standout examples of SaaS product growth strategies that hopefully will inspire you. Examples of SaaS product growth strategies. SaaS product growth strategy example #1 – Zapier. SaaS product growth strategy example #2 – Dropbox. Examples of SaaS product growth strategies.

Feedback Software 98

Feedback Software Research Software Analytic Tools Onboarding KPIs 98

Userpilot

FEBRUARY 15, 2022

The best user engagement tools to use to turn new users into active users. Our active users are people that use our platform to schedule social media posts”. MAU is a key performance indicator (KPI) that companies use to track user engagement. You’ll find examples and actionable tips you can begin implementing right away.

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Feedback Software Analytic Tools User Testing Onboarding KPIs 92

Intercom, Inc.

DECEMBER 8, 2020

Modern customers expect quick, personal, and effective service. Data alone won’t produce results, but it will help you to contextualize customer behavior and feedback to provide better service faster. However, KPIs identify more specific goals that can be adjusted based on performance. What are help desk metrics? Response time.

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Onboarding KPIs Customer Feedback Data Visualization Customer Experience 211

Userpilot

OCTOBER 4, 2022

Behavioral UX KPIs include Average Time Spent on Task, Task Success Rate, Error Occurrence Rate, Navigation vs. Search, and Conversion Rate. Some examples of attitudinal UX KPIs are Feature Adoption Rate , Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), System Usability Scale (SUS), and Customer Retention Rate.

Analytic Tools 98

Analytic Tools Research Software Feedback Software Data Visualization 98

Gainsight

NOVEMBER 2, 2022

This article was authored by Sheryl Estrada , Senior Reporter at Fortune, and originally published in CFO Daily. . KPIs, or key performance indicators, measure how effectively a company is achieving key business goals. Some emerging KPIs Schrage noted include employee experience, customer experience, and customer lifetime value.

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Reporting Tools Research Software KPI User Testing 52

Intercom, Inc.

APRIL 7, 2021

That’s why we partnered with Klaus , the conversation review and QA platform for support teams, to get a deeper understanding of what “quality support” actually looks like. The result is the Customer Support Quality Benchmark Report 2021. Take time to close, for example. How the support landscape is changing.

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Onboarding KPIs Reporting Tools Customer Experience Data Visualization 129

Alchemer Mobile

MARCH 26, 2021

To give you a general idea of where the mobile playing field is today, here are a few 2020 stats from our friends at App Annie : App Annie’s State of Mobile report is a fantastic place to start when looking for a general lay of the land and high-level stats. For example, do you want strictly quantitative feedback like NPS? Love Dialog.

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User Testing Customer Experience Feedback Software Research Software 257

Userpilot

JANUARY 16, 2024

A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios. Enter ChatGPT, a powerful tool that uses natural language processing to understand queries and provide human-readable responses.

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ChatGPT Data Visualization Onboarding KPIs Research Software 86

The Product Coalition

DECEMBER 5, 2019

Many companies are already starting to offer solutions for this group of people, with data-scientists as the main focus. A revolution in observability that has risen due to new technology from companies such as New Relic. In terms of cost, maintaining core-DS production is quite expensive.

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Data Visualization Reporting Tools Technical Review Research Software 78

Mixpanel

OCTOBER 17, 2022

Forrester reports that insight-driven businesses are growing at an average of 30% each year and are predicted to take $1.8 We spoke to two leaders at growing digital companies about how integrating data-informed practices into their operations, including mature product analytics with a platform like Mixpanel, can lead to success.

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Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 52

ProductPlan

FEBRUARY 15, 2022

A product operations manager at a smaller technology company may engage in different activities than someone at a larger firm. Meanwhile, smaller companies need more tactical support around managing data, tools, and communications. The cadence of reporting and informational updates play a key part in the representation.

Data Visualization 92

Data Visualization Reporting Tools Analytic Tools Research Software 92

eG Innovations

FEBRUARY 11, 2022

That blog post covered several key performance indicators (KPIs) that IT teams must track to ensure that their servers are performing well. In this blog post, we focus on another KPI – server uptime. Figure 1: Uptime reported for a Windows server in the “Performance” tab of Task Manager. What is Server Uptime?

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Reporting Tools Enterprise KPI Events 52

Userpilot

NOVEMBER 23, 2023

Cohort analysis is one of the most useful kinds of product analytics reports. User acquisition cohorts consist of customers who signed up for the product or purchased a subscription within the same time period, for example, a week. For example, acquisition cohorts or users who engaged/didn’t engage with a feature.

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs Reporting Tools 52

Userpilot

JANUARY 15, 2024

With an abundance of product analytics to track, having a robust SaaS KPI dashboard is essential to monitor the metrics that matter most. What is a SaaS KPI dashboard? A SaaS KPI dashboard is an analytics reporting tool that helps SaaS companies monitor, measure, and improve the performance of their product or business.

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Onboarding KPIs Data Visualization KPI Dashboard 88

Folding Burritos

JANUARY 25, 2018

How’s that KPI doing?”. Or perhaps we’re reaching out to other teams to ask questions like: “Which bugs have been reported this week?”. Create internal dashboards, docs or wiki pages, only to realize that’s where information goes to die, because people can’t find it, don’t understand the tool or forget to go there.

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Data Visualization Product Research Feedback Software Reporting Tools 347

Gainsight

APRIL 18, 2022

But like most simple solutions, it requires significant strategic planning behind the scenes. The two standard approaches to building a business case for long-term resources are: Radical candor: Be honest in assessing your organization’s ability to define, measure, and report on customer health.

Data Visualization 52

Data Visualization Dashboard User Testing Customer Experience 52

Userpilot

NOVEMBER 18, 2023

Determine the right analysis report to use. Determine the right analysis report to use Once you have selected the metrics to analyze, you need to determine the analysis report to employ. Userpilot offers Trends, Funnels, and Retention analysis reports, depending on your goal. Funnel analysis report.

Data Visualization 82

Data Visualization Onboarding KPIs Analytic Tools Customer Experience 82

Gainsight

AUGUST 24, 2020

The Customer Success Operations team I manage has responsibilities ranging across: Software administration. KPI and Board reporting. User adoption programs ranging from webinars to newsletters to Sightline Vault solutions . To pick an example, I use Gainsight customer, MindBody’s app to schedule my gym workouts.

Customer Experience 52

Customer Experience Reporting Tools User Testing Feedback Software 52

Birst BI

AUGUST 23, 2018

For example, there are a plethora of software tools available to automatically develop predictive models from relational data, and according to Gartner, “By 2020, more than 40% of data science tasks will be automated, resulting in increased productivity and broader usage by citizen data scientists.” [1]

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Data Visualization Artificial Inteligence Analytic Tools Reporting Tools 73

Imaginary Cloud - Design

SEPTEMBER 1, 2022

You can also take advantage of Google’s free website health check to get a more in-depth report on your site’s health, broken links, and more. Find out an example of a UX Audit made by Imaginary Cloud. UX Audit report measures "issue impact" and "recommendation effort." Evaluation.

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Reporting Tools Research Software Data Visualization Feedback Software 52

The Product Coalition

JULY 1, 2022

Learn about the importance of mobile app KPI dashboards and copy dashboards from real mobile app product managers, engineers and designers. A key performance indicator (KPI) dashboard is a visual representation of data that quantifies how well a team is performing towards its goals. How do I create a mobile app KPI dashboard?

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Data Visualization KPI Analytic Tools Research Software 107

BrainMates

APRIL 21, 2020

We write lengthy market and product requirements detailing the solution we want, “supported” by overly ambitious business cases. Whether the solution we’ve defined is the most effective to sufficiently address the problem? An effective tool is the top-down specification* framework. You can be wrong and rapidly adapt.

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Onboarding KPIs Product Research Reporting Tools Research Software 80

Mixpanel

JULY 16, 2019

When identifying your key performance indicators (KPIs), it’s crucial to tailor the exact definition to your business. For example, what does it mean to be “active” in your product? Summary KPIs vs. Growth KPIs. The most successful companies set themselves apart by how sophisticated they are in defining their KPIs.

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Data Visualization KPI Customer Experience Reporting Tools 77

The Product Coalition

JULY 8, 2020

The reports you get out of these platforms are keys and deliver real insights on product performance. Let’s take an example. Example: ask for feedback 48 hours after signup or right after checkout. Measure experience KPIs. Example: measure onboarding satisfaction from 1 to 10 over 3 weeks.

Feedback Software 82

Feedback Software Data Visualization Customer Feedback User Testing 82

Gainsight

FEBRUARY 23, 2023

Many software companies, for instance, are moving away from tracking churn using their Gross Renewal Rate (GRR) and focusing instead on their Net Retention Rate (NRR). The next step is to ensure that planning around KPIs cascades down to the operational level. For example, every employee could get a customized one-page strategic plan.

Data Visualization 52

Data Visualization KPI Reporting Tools Customer Experience 52

Gainsight

JULY 27, 2020

With all the unknowns surrounding reopening K-16 institutions, EdTech solutions are becoming essential tools for learning at home. Providing just-in-time learning , embedded directly in your solution via in-app Engagements and Guides, is one way you can help your users succeed.

Feedback Software 52

Feedback Software Reporting Tools Onboarding KPIs User Testing 52

Mixpanel

JANUARY 19, 2021

You’ve probably seen many business subscriptions getting canceled after an email goes out to your team (“Anybody still using this tool?”). A retention metric tied to product usage (depth and frequency) is a better predictor of churn, and a more helpful KPI for teams to act on. get value ) in a given time period. Adjust settings.

Data Visualization 119

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 119

The Product Coalition

MAY 28, 2020

Step 1: Commit to a Standard vs. Freestyling Amongst the product leadership team, they will need to decide that they are committed to more structure/standardization, engagement with their direct reports on career development, and time to review advancement candidates. liking to UX studies, mockups, and KPI dashboards).

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The Product Coalition

FEBRUARY 5, 2019

That’s what real-time analytics tools can provide. These tools provide you not just with real-time data, but also with automatic, instant analysis of that data for whatever purposes you need, from attribution sources to conversion funnels. What KPIs should you track with real-time analytics? What is real-time analytics?

Data Visualization 60

Data Visualization Analytic Tools Customer Feedback Customer Experience 60

The Product Coalition

MARCH 6, 2019

Your software needs to be updated frequently and to the satisfaction levels of the app store gatekeepers. In a recent product management insights report , as many as 57% of PMs said they don’t spend enough or any time road mapping. As many as 69% reported being responsible for organizing customer interviews?

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