Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Best customer success software for startups and small companies. Best customer success software shortlist ClientSuccess – starting from $15,000/year. Defining a customer success tool and other FAQs.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JULY 17, 2025

Understanding your main goal helps in finding the right lifecycle email marketing examples and strategies. Whether you need to improve onboarding, boost feature adoption, or find better lifecycle email marketing examples, the key is contextual, in-app guidance. What is your biggest lifecycle marketing challenge right now?

Onboarding KPIs 93

Onboarding KPIs Data Visualization User Testing Marketing 93

Lenny Rachitsky

FEBRUARY 25, 2025

Basic definitions Strategy has benefited from several excellent foundational frameworks over the years, from Michael Porter’s work to Good Strategy Bad Strategy , Playing to Win , and The Art of War , to name a few. Next, cluster related problems into broader themes, and give each theme a relatively short and pithy name.

Strategy 121

Strategy Technical Review Product Strategy Product Research 121

Product Talk

MAY 14, 2025

First, she started interviewing different teams within her company to understand the workflow, shadowed the teams to see what their day-to-day looked like, gathered examples of vendor orders, and went through the process for the top five countries her company served. Chi started sitting in on quarterly business reviews with top vendors.

Product Research 134

Product Research User Testing Technical Review Systems Review 134

UX Planet

JUNE 9, 2025

From Raw Data to Clarity — Cleaning, Sorting, and Synthesising Insights Part 4 (of 5) of the UX Research Playbook series Synthesising qualitative data is similar to reaping the harvest after the diligent effort poured into research — it’s the step where hard work blossoms into meaningful insights.

Data Visualization 52

Data Visualization Customer Feedback Technical Review Research Software 52

Usersnap

DECEMBER 20, 2024

In this blog, were diving into actionable tips, examples, and templates to help you craft release notes that educate, inspire, and drive adoption. Feature Release Template Example 2. Bug Fixes Template Example 3. Product Enhancement or Feature Announcement Template Example 4. Security Update Template Example 5.

Data Visualization 52

Data Visualization Feedback Software User Testing Customer Feedback 52

Userpilot

MARCH 17, 2025

There are plenty of solutions for interactive user guides on review sites, but they dont make the choice any easier. In this post, Ill explain which interactive user guide software is the best fit for your company and needs. But dont worry: I’m coming to help! Limited free plan Pricing available on request for all paid plans.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

UX Planet

JULY 17, 2025

Whether you are writing product requirements, translating those requirements into a visual experience, or actually coding the damn thing, AI is there to help. According to Gartner, 70% of new applications will be developed using low-code or no-code platforms by 2025 , up from less than 25% in 2020. And the numbers back it up.

Data Visualization 52

Data Visualization Analytic Tools User Testing Feedback Software 52

Userpilot

OCTOBER 19, 2024

Instead, it involves several key aspects, including: Product functionality : The software solves the problems it was designed to solve. According to one report, 95% of customers will read online reviews before buying a product. Similarly, 58% of customers say they’re willing to pay more for products with good reviews.

Customer Satisfaction 111

Customer Satisfaction Customer Experience User Testing Feedback Software 111

Userpilot

MAY 17, 2025

In fact, 52% of users have abandoned a mobile app due to poor localization , and over 60% of B2B buyers say theyll choose a localized product over a more expensive one in a foreign language. For example, a simple phrase like Sign up now in English might sound pushy or unnatural in Japanese or German markets.

Analytic Tools 66

Analytic Tools Feedback Software Research Software Data Visualization 66

The Product Coalition

OCTOBER 16, 2024

The SpaceX Raptor engines are a great example. We were now reviewing the features to be sunset, and the teams to work on them. I’ve also found it helps to show the positive impact on other teams — customer implementation, for example. It was a big and risky commitment, as no one likes to work on ‘clean-up’ duty. Let’s face it.

Roadmap 143

Roadmap Onboarding KPIs User Testing Customer Experience 143

Userpilot

MARCH 30, 2025

Ask users to leave reviews on the app store to add social proof to your app. For example, Slacks mobile app allows you to balance your work with the desktop version. Asking current users to review your app to increase trust and encourage the algorithm to display your app to more users. Create BoFu content early (e.g.,

Research Software 66

Research Software User Testing Customer Experience Customer Feedback 66

Userpilot

MARCH 9, 2025

According to Harvard Business Review, 80% of new products fail, primarily because companies fail to conduct proper customer research. It could include conducting user interviews and surveys, analyzing product usage data, and tracking customer feedback , to name a few. For example, are you trying to validate a new product idea ?

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

Userpilot

MAY 17, 2025

Open up a webpage, drop in a script, and boom: clicks, scrolls, and form inputs start flowing into your dashboard without writing a single line of code. So, for example, if the goal is increasing revenue, Im asking: “How do users move through the purchase flow, and where are we losing them?” Mobile analytics ? Not so much.

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Reporting Tools 82

Userpilot

JULY 24, 2025

Going beyond a first name can dramatically improve the impact of your communication. We just use their first name We tailor content based on product usage Our emails are not personalized Which metrics are you using to measure success? 10 real examples from leading tools (with my take on what works and what doesn’t).

Customer Experience 66

Customer Experience User Testing Customer Feedback Feedback Software 66

Centercode

JUNE 24, 2025

At a minimum, your support plan should include: A named support contact or team Response windows for different types of issues Escalation rules Tools and channels that keep support in the loop A good plan builds confidence on both sides. This plan doesn’t need to mimic your full customer support model.

User Testing 52

User Testing Feedback Software Research Software Reporting Tools 52

Userpilot

MAY 28, 2025

For example, a CRM tool might showcase different features based on user roles: Product managers see flows highlighting roadmapping and planning tools Customer success managers receive guidance on client communication features User segmentation in Userpilot. Help content and resource centers. Surveys and feedback mechanisms. Error messages.

Analytic Tools 59

Analytic Tools Feedback Software Data Visualization User Testing 59

UX Planet

OCTOBER 22, 2024

Anyone in Product Ownership related discipline or those affiliated with Development, need to be aware of the time it takes to go through Research, Ideation, Iteration, before the subsequent steps of the Design Thinking process can occur (this impacts sales strategies, go to market strategies, communication outreach, just to name but a few tasks).

Research Software 52

Research Software Analytic Tools Feedback Software Technical Review 52

Lenny Rachitsky

JANUARY 21, 2025

This rapid adoption suggests developers are hungry for tools that make coding easier and that integrate into their coding workflow. It’ll be interesting to see how these AI-native coding tools fare in the next round of this survey. VS Code has established a strong position among engineers, with a 48% adoption rate.

Data Visualization 142

Data Visualization Research Software Analytic Tools Reporting Tools 142

Userpilot

FEBRUARY 12, 2025

Reviewing customer support activity. So to dig into the cause of your problem, its best to follow at least one of the following methods: 5 Whys As the name suggests, the 5 Whys method involves questioning the problem by asking yourself why 5 times. software development) to identify causal factors of a specific problem.

Feedback Software 59

Feedback Software Analytic Tools Research Software Onboarding KPIs 59

UX Planet

JUNE 30, 2025

For example, Bank of America (US) announced its clients reached 26 billion digital interactions in 2024 (a 12% year-over-year increase), including 676 million interactions with its AI virtual assistant “Erica.” Together, software, banking and retail account for 38% of the global AI spend. At the same time, a J.D.

Data Visualization 67

Data Visualization Banking Reporting Tools Analytic Tools 67

Userpilot

MARCH 5, 2025

In this article, well take a deeper look at LogRocket, provide honest reviews, and explore why an alternative all-in-one platform like Userpilot might be a better fit for product teams. Filter by user email, name, location, or time spent on your website or app. What is session replay in LogRocket? Session metadata. Session activity.

Data Visualization 52

Data Visualization Technical Review Analytic Tools Feedback Software 52

TechEmpower - Product Management

JULY 24, 2023

Can you provide specific examples of different types of customers, what they need, and what the system will do for them? Do you have a name, a logo, and have you thought about brand positioning? What are some examples of similar brands? For example, you might want to offer a discount to a given group to provide incentive.

Reporting Tools 208

Reporting Tools Analytic Tools Development CTO Coach 208

Userpilot

JULY 10, 2025

One smart way to learn is by analyzing upsell email examples from successful brands. Before we dive into specific examples, let’s take a moment to break down the anatomy of a strong upsell email. I also like adding personal touches, like the recipient’s name or mentioning a recent purchase. Upsell email example: Buffer.

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics User Testing 52

Userpilot

MARCH 27, 2025

Appcues is a household name in the product adoption world, with thousands of companies using it to create engaging in-app experiences for mobile apps. For example, Appcues has very limited survey features for collecting feedback from mobile users. Then there is no better way than reading reviews from users who actually did that!

Data Visualization 66

Data Visualization Analytic Tools Feedback Software Customer Feedback 66

Crafty CTO

JUNE 18, 2025

Full Spectrum MCP: Uncovering Hidden Servers and Clients Capabilities Speaker: Harald Kirschner ( VS Code , Microsoft ) – Session video Now we have authoritative from Microsoft: Harald Kirschner, a Principal Product Manager working on VS Code and GitHub Copilot , who was instrumental in releasing Agent Mode in Copilot.

Engineering 52

Engineering Software Review Artificial Inteligence Product Research 52

Userpilot

APRIL 8, 2025

For example, you can use it to learn how they experienced launching their first campaign or creating a new report. For example, if a user abandons the onboarding process halfway through, it could signal that they are confused about the next steps. If someone just created a product walkthrough , ask them about that experience by name.

Customer Feedback 76

Customer Feedback User Testing Feedback Software Customer Experience 76

PMLesson's Ace the PM Interview

MAY 20, 2025

👋 Data Engineer Resume Reviews : Request a resume review. Collaborating with Teams : Works closely with software engineers, data scientists, and business analysts to understand data needs and create scalable solutions. Customizing your resume for each job application is essential. Put this at the top. What do you do?

Data Visualization 52

Data Visualization Analytic Tools Engineering Reporting Tools 52

Roman Pichler

JULY 20, 2016

It is built on the idea that goals are more important than features, and it consists of five elements: date, name, goal, features, and metrics, as the picture below shows. 10 Regularly Review and Adjust the Roadmap. 2 Do the Necessary Prep Work. When using a goal-oriented roadmap, ensure that every goal is measurable.

Roadmap 370

Roadmap Agile Technical Review Weak Development Team 370

Mind the Product

APRIL 4, 2017

Since most product managers are already familiar with delivering production-ready code in the delivery track, I’ll keep my focus on the discovery track. Let’s take an example from product development at Trustpilot , where I work as a Product Manager. Our objective in this example was to increase retention. Can we build it?

Agile 186

Agile Product Research User Testing Customer Experience 186

Intercom, Inc.

AUGUST 21, 2019

Some 84% of people trust online reviews as much as a personal recommendations, reason enough why every business should be concerned with who reviews their product and what they have to say about it. What do we mean by the term “review sites”? Not all review sites are made equal. Peer review sites.

Software Review 172

Software Review Technical Review Reporting Tools Research Software 172

Product Innovation Educators

MARCH 29, 2021

I am changing the name of the podcast to Product Mastery Now. The new name is coming soon. The logo will look the same—just the name is changing. . Second, he is also the co-founder of Product Collective and the co-organizer of INDUSTRY, the conference for software product managers. The new name is coming soon.

Entertainment 372

Entertainment Naming Software Review Customer Feedback 372

The Product Guy

JULY 30, 2020

Maybe you have already experienced large meetings with a lot of people who are considered stakeholders which results in managing complex communications due to the number attendees (20-25+). People working on the project: People who are working hands-on in the project such as a software developer, product manager, QA testers or technicians.

CTO Coach 391

CTO Coach Customer Experience Software Review User Testing 391

Roman Pichler

APRIL 13, 2021

I am not a big fan of “standard” KPIs, for example, customer acquisition cost (CAC), churn, and number of active users for SaaS products. This might have involved observing target users, interviewing them, carrying out competitor research, and using throw-away prototypes, to name just a few strategy validation techniques.

Feedback Software 285

Feedback Software Analytic Tools Data Visualization Research Software 285

Roman Pichler

SEPTEMBER 11, 2023

Listen to the audio version of this article: [link] Organise the Team around a Product As the name suggests, a product team is focused on a product. For example, the marketer must be able to create the right marketing strategy for the product. This sounds simple enough. This shows how important the role is.

Reporting Tools 388

Reporting Tools User Testing Customer Experience Product Research 388

Roman Pichler

FEBRUARY 14, 2023

These are typically brand-new and young products as well as products that are experiencing a bigger change, for example, to extend their life cycle by addressing a new market segment or by replacing some of the technologies. For example, can it be effectively marketed, sold, and serviced? Can the product be successfully offered?

Product Research 384

Product Research Feedback Software Research Software User Testing 384

Mind the Product

MAY 16, 2019

However, I want to present a different perspective, Testimonial Driven Development (TDD). I’ve organized my explanation into three parts: Introducing an example. Introducing an Example. The books in this marketplace are business-related, especially in the field of product management and software development.

Software Review 177

Software Review Development Research Software User Testing 177