Userpilot

JANUARY 23, 2024

Product positioning strategies are not only a marketing tactic but a survival strategy. So how do you ensure that your product not only lives but actually thrives? TL;DR Product positioning is about defining your product’s place in the market to attract customers and enhance brand identity.

Feedback Software 52

Feedback Software Research Software Analytic Tools Positioning 52

Userpilot

OCTOBER 17, 2023

Customer insights provide intelligence and analysis about customer experience, activities, and preferences. Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. Analyzing customer service data to identify common issues and queries among new users.

Data Visualization 77

Data Visualization Analytic Tools Research Software Feedback Software 77

Userpilot

JANUARY 31, 2023

If there’s one critical skill for product managers to nail, it’s customer activation. In this comprehensive guide, we’ll break down underlying customer activation strategies and actionable strategies, specific onboarding tools , and techniques, and tangible examples to learn from.

Analytic Tools 88

Analytic Tools Feedback Software Research Software Data Visualization 88

The Product Coalition

JULY 19, 2022

Let’s discuss ways to build strategies for high-value customers and work towards establishing a great product experience Who are high-value customers High-value customers are users who have already subscribed, signed up to your product, or own some of your products if you have many products in your ecosystem.

User Friction 121

User Friction Customer Experience User Testing Customer Feedback 121

Userpilot

MAY 7, 2024

Collecting the voice of the customer (VoC) in product management can lead to sustained growth. You can have the best digital marketing and pricing strategies, but you won’t be able to retain your customers if you don’t listen to their feedback. Plan user interviews and focus groups.

Product Research 75

Product Research Data Visualization User Testing Customer Feedback 75

Userpilot

SEPTEMBER 14, 2023

If there’s one underappreciated – yet vital – task that product managers must get right, it’s user segmentation. Understanding that you cater to many different types of customers with different pain points, wants, and needs is critical for giving them the best possible experience.

Customer Experience 83

Customer Experience Analytic Tools User Testing Feedback Software 83

Userpilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. Winning users back with targeted emails.

Product Research 71

Product Research Onboarding KPIs Customer Experience Data Visualization 71

The Product Coalition

AUGUST 3, 2023

How to Achieve Success in Your Product Strategy In today’s rapidly evolving market, having a clear product vision and a well-defined strategy is essential for the success of any tech product. A compelling product vision is a guiding light, providing direction and purpose to the development process.

Vision 122

Vision Product Research User Testing Roadmap 122

Userpilot

MAY 30, 2024

In this article, we’ll explore the steps to establish an effective feedback loop and provide real-world examples. TL;DR A customer feedback loop is a process where feedback from users is collected, analyzed, and applied to improve a product. This boosts customer satisfaction and fosters loyalty and trust.

Product Research 71

Product Research Feedback Software Feedback Loop User Testing 71

Userpilot

JULY 13, 2023

Embracing customer satisfaction survey best practices is critical to driving business growth. You’ll consistently generate quality feedback and see how to act on them to improve the user experience. This, in turn, will motivate users to stay with your brand, driving long-term loyalty and retention.

Customer Satisfaction 79

Customer Satisfaction Product Research Feedback Software Customer Feedback 79

Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Lenny Rachitsky

APRIL 9, 2024

As I often do when thinking about a question, I ran a poll on Twitter and LinkedIn asking which core skills of product management folks think are most likely to be impacted/replaced by AI. That sounds a lot like a tool that would be incredibly good at identifying a clever strategy. ‘But today I am speechless.’

Data Visualization 117

Data Visualization ChatGPT Research Software Product Management 117

Userpilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? We also look at: What a UX design strategy is Why it’s important Its core principles and elements A practical example of a company with well-established UX strategies Let’s dive right in! Start designing your strategy by clarifying the business goals.

Research Software 79

Research Software Analytic Tools Feedback Software User Testing 79

Userpilot

MAY 17, 2022

Are you a product manager looking to add enhancements to your existing product and improve engagement ? But what is a product improvement? There will always be changes, updates, and improvements that need to be implemented to improve user experience and keep products competitive. Is it a new feature?

Feedback Software 87

Feedback Software User Testing Product Research Customer Feedback 87

Userpilot

JULY 4, 2022

Why should you adopt a customer-led growth strategy in your SaaS? Is it possible to increase user engagement by focusing on a customer-led growth strategy and hit the metrics you are hoping for? Specifically, we’ll consider: Three reasons why the customer-led growth approach is the best go-to-market strategy.

Feedback Software 111

Feedback Software Analytic Tools Customer Feedback Customer Experience 111

Userpilot

MAY 21, 2024

Following customer lifecycle management best practices can lead your company to retain more users and increase customer lifetime value. Let’s explore customer lifecycle management (CLM), its phases, and the best practices you can apply in SaaS without coding! to iterate retention strategies and reduce churn.

Data Visualization 89

Data Visualization Customer Experience User Testing Customer Feedback 89

Usersnap

FEBRUARY 5, 2024

Attention, Product Managers! Imagine a whole user journey where grasping your users’ needs isn’t a task but an exhilarating step towards innovation. Uncover the secrets of seamless and feature adoption and discovery with us—a thrilling promise that can revolutionise SaaS product adoption.

Product Research 52

Product Research Onboarding KPIs User Testing Feedback Software 52

Userpilot

NOVEMBER 23, 2023

To be a kick-ass product manager , you need a very diverse skill set. This article explores both hard and soft skills that product managers need in their everyday work, so if you’re curious to learn more, dive right in. PMs need to know how to use product analytics tools to gain actionable insights.

Analytic Tools 82

Analytic Tools Research Software Data Visualization Product Research 82

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

ChatGPT 83

ChatGPT Data Visualization Onboarding KPIs Research Software 83

Product Innovation Educators

MAY 22, 2023

When I met Maziar and he told me about his company, I asked why does the world need another roadmapping company given the abundance of current options to product managers. His answer intrigued me because it identified a clear pain point that isn’t getting enough attention. It’s evolving so fast.

Feedback Software 94

Feedback Software User Testing User Friction Customer Experience 94

Product Management University

OCTOBER 16, 2023

Here’s a simple example of portfolio positioning and how it makes your product positioning more strategic. Your accounts payable product improves the customer’s cash flow. Your accounts receivable product further enhances cash flow. Even more strategic when customers use both, right? You bet it does!

Positioning 147

Positioning Product Research User Friction Differentiation 147

Userpilot

MAY 26, 2024

Both are helpful for your product but have slightly different outcomes. This article will dive deep into user journey vs. user story and share how they differ. TL;DR Customer journey maps visualize user experiences, highlighting steps, touchpoints, emotions, pain points , and opportunities for improvement.

User Testing 83

User Testing Customer Feedback Customer Experience Data Visualization 83

Userpilot

MAY 14, 2024

A customer behavior model reveals the external and intrinsic factors influencing buying decisions. By understanding how your target audience thinks, you can create products, experiences, and marketing materials that resonate with them. Customer behavior models also help them improve user experience and boost customer retention.

Data Visualization 89

Data Visualization User Testing Analytic Tools Customer Experience 89

Userpilot

OCTOBER 26, 2023

TL;DR Growth initiatives are strategies aimed at expanding a company’s customer base, market share, revenue, or profitability. Market Development involves selling existing products to new markets. Market Penetration focuses on selling more existing products within the current market. Let’s dive right in!

Feedback Software 88

Feedback Software Analytic Tools Research Software Data Visualization 88

The Product Coalition

MAY 10, 2023

Maximizing Product Success Through Effective Metric Utilization As a product manager, understanding how your product is performing is crucial for making data-driven decisions that drive success. Let’s say you are a product manager for a social media platform that allows users to share photos and videos.

Onboarding KPIs 112

Onboarding KPIs Data Visualization Feedback Software Research Software 112

Userpilot

APRIL 11, 2023

Building an effective customer insights strategy is a vital part of any good product manager’s skillset. In this article, we’re going to unpack why a customer insight strategy is important, how to build one, and how you can use these insights to drive customer satisfaction (and a better product experience).

Data Visualization 77

Data Visualization Customer Feedback Customer Experience User Testing 77

Userpilot

MAY 5, 2023

A self-service customer experience has no downsides. On the customer side, it provides a seamless experience that empowers customers to use your product without any friction. And on the business side, It can help you reduce support costs, improve customer loyalty, boost product adoption, and drive revenue growth.

Feedback Software 77

Feedback Software Reporting Tools Customer Experience Data Visualization 77

Userpilot

JANUARY 29, 2024

This article dives deep into data analysis for product managers. This approach is vital in modern product management , and every product manager needs to embrace it. User data analysis helps: Provide direction for product development , allowing for effective resource allocation.

Data Visualization 88

Data Visualization Analytic Tools Onboarding KPIs User Testing 88

Userpilot

APRIL 25, 2024

TL;DR Market research is a systematic and objective process crucial for understanding target markets, refining business strategies, and informing decisions, which includes collecting, analyzing, and interpreting data on customers, competitors, and the industry. Gone are the days when just intuition or subjective judgment was enough.

Research Software 52

Research Software User Testing Data Visualization Market Research 52

Userpilot

JANUARY 14, 2024

Are you thinking of a career in product management and wondering what the product manager career path looks like? In particular, we look at: What the product manager’s role involves Their main responsibilities Common product management positions Tips on how to advance your PM career Let’s dive in.

Data Visualization 91

Data Visualization Analytic Tools Research Software Feedback Software 91

Product Talk

DECEMBER 7, 2022

Customer interviewing is one of the most valuable activities a product team can do. It’s simply the easiest, most sustainable way of learning about your customers and what they need. Customer interviewing is one of the most valuable activities a product team can do. What doesn’t count as a customer interview?

User Testing 196

User Testing Reporting Tools Customer Experience Research Software 196

The Product HQ

FEBRUARY 1, 2023

Interested in learning how to write a data science product manager resume? Becoming a product manager with a data science background is difficult, and that’s why it’s hard to find the right advice on writing a data science product manager resume. Or, you’re a product manager who’s learning data science.

Data Visualization 52

Data Visualization Feedback Software Analytic Tools Research Software 52

Userpilot

NOVEMBER 30, 2023

How do product managers identify market gaps? TL;DR Market gaps are the disparities between what customers need and want , and what the market can deliver. A market gap can be caused by missing functionality or poor user experience. As such, product gaps are opportunities for SaaS products to improve and grow.

User Testing 85

User Testing Data Visualization Feedback Software Research Software 85

Userpilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? Crafting an effective product feedback survey requires careful consideration. You want to ask the right questions in the right way to extract meaningful user sentiment insights.

Product Research 86

Product Research Feedback Software User Testing Customer Feedback 86

Userpilot

SEPTEMBER 14, 2023

What are the different types of product managers? We also look at the levels of seniority among product managers as well as the skills they need to lead successful teams and build products that delight customers. The types of product managers differ in focus and required skills.

Research Software 84

Research Software Analytic Tools Feedback Software Product Research 84

Userpilot

OCTOBER 4, 2022

Driving activation is a critically important skill for SaaS owners and product managers: in this article, we’re going to explore the most effective activation strategies for driving growth and engagement. A customer activation strategy is about devising the most effective customer journey in pursuit of that aim.

User Testing 77

User Testing Customer Experience Customer Feedback Data Visualization 77

Userpilot

NOVEMBER 22, 2022

How can your product marketing team ensure you create the right content to help customers get value? With a well-defined customer education strategy. In this article, we’ll cover: What a customer education strategy is and what it includes. The main benefits of creating a customer education program.

Education 84

Education User Testing Customer Feedback Customer Experience 84