Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. In-app strategies for converting free or trial users to paying customers. Measure campaign performance and refine your customer acquisition strategy.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Userpilot

FEBRUARY 15, 2024

Having funnel analysis tools that provide comprehensive analytical insights about where and why users drop off will solidify your business’s competitiveness in the long term. In this article, we’ve compiled our favorite software and conducted an in-depth review for each, highlighting their main analytics features and pricing.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Reporting Tools 105

Userpilot

JUNE 6, 2024

Use analytics tools for tracking and setting benchmarks and goals based on industry standards. Customer retention metrics reveal insights into loyalty and satisfaction, aiding in data-driven decisions to improve retention strategies and revenue. Once you’ve chosen your metrics, you need a reliable system to track them.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Experience 52

Userpilot

MAY 30, 2024

Actionable strategies for improving customer sentiment. How to conduct customer sentiment analytics: Get equipped with the right customer sentiment analysis tools. Collect customer feedback via multiple channels (surveys, user interviews, social media reviews, and so on). Improve your service interactions. Ready to begin?

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

Userpilot

MAY 21, 2024

This article will outline what churn is, demonstrate how to calculate it, and provide insight into effective churn reduction strategies, without overwhelming you with jargon or needless complexity. Customer churn in SaaS is the rate at which customers stop using a service within a set timeframe.

Data Visualization 52

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 52

Split

MARCH 20, 2024

A streamlined release management process is imperative for mitigating deployment risks and accelerating software delivery. As this journey requires cross-functional cooperation, it’s valuable to leverage solutions that promote release orchestration. Effective release management is pivotal for agile software development.

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

Userpilot

APRIL 21, 2024

TL;DR You should know how to reduce support ticket volume to prevent customers from churning due to a poor support experience. If you’re confused about how to reduce support tickets, here are 15 proven strategies to help you out: Personalize your onboarding guidance so customers are better equipped from the start.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Feedback 105

The Product Coalition

MAY 18, 2022

Continuous improvement is a continual process to improve components of enterprise software?—?processes, processes, tools, products, and services. Regardless of today’s software development aspect, increasing demand for new features in the products makes competitive advantage higher than ever.

Reporting Tools 125

Reporting Tools Software Developers Software Development Feedback Software 125

Userpilot

MAY 30, 2024

Project management software, visual collaboration tools, roadmap software, shared Slack channels, and customer feedback and analytics tools can facilitate collaboration between PMs and PMMs. Book a demo to learn about its engagement, feedback, analytics, and self-service features.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

UX Planet

JUNE 14, 2024

Relative to interaction data, it means AI can promptly accumulate, process, and make sense of user feedbacks and reviews. Gathering Feedback In the past, it used to be a process where feedback was collected through surveys, social media monitoring, and going through the Facebook comments, for example.

Product Research 64

Product Research Feedback Loop Customer Feedback Feedback Software 64

Intercom, Inc.

FEBRUARY 9, 2021

Our recent report showed that while 73% of support leaders say customer expectations are increasing, only 42% of them believe that they’re actually meeting those expectations. Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. And if their support expectations aren’t met?

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

The Product Coalition

JULY 8, 2021

Since volumes of textual data increase, natural language processing becomes an effective tool for financial analysis. It’s an environment where technology can learn to think like a human, make the best decisions, and predict the most likely future. For example, if you ask Alexa “What day of the week is today?,”

Data Visualization 150

Data Visualization Reporting Tools Analytic Tools Banking 150

UX Planet

FEBRUARY 2, 2024

The fundraiser together with the person in charge creates a campaign on a platform aimed at potential donors and then the potential donor will determine their choice to donate or not, then the results of the donation are distributed by the fundraiser and the person in charge/platform. Gamification ?

Reporting Tools 52

Reporting Tools Research Software User Testing Customer Experience 52

Modus Create

MAY 28, 2024

Larry Fitzpatrick, Executive Vice President and CTO of OneMain Financial, the leading nonprime lender in the United States, provides insight into how the world’s top executives plan to leverage AI technology. As a result, he says, “We need to understand and quantify the risk profile of new solutions using generative AI.”

Reporting Tools 64

Reporting Tools Data Visualization Research Software Weak Development Team 64

Userpilot

MARCH 4, 2024

User behavior patterns are the typical ways users interact with products, services, or interfaces, revealing their habits, preferences, and decision-making processes. For example, long sign-up forms can deter users from completing the registration process due to their complexity and time commitment.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Research Software 105

Userpilot

FEBRUARY 20, 2023

We also have a quick look at Userpilot as an alternative for each of the tools. Product analytics tools empower teams to make informed decisions on how to add more value and offer a better user experience. Pendo is a product adoption platform famous for high-quality analytics solutions. How does this sound?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

MARCH 21, 2024

But what strategies can you follow to boost product engagement at every stage of their journey? Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle. Once you understand how the cycle works, you need to learn good strategies you can apply.

User Testing 105

User Testing Analytic Tools Research Software Feedback Software 105

Alchemer Mobile

SEPTEMBER 3, 2020

According to a report by Statista , this is how various industries have been impacted by the pandemic. Almost all apps have experienced one of three significant changes to their DAU due to COVID-19: massive drops, huge spikes, or higher frequency of app usage. Read the full DAU report for all industries here. Huge spikes.

Travel 246

Travel Feedback Software Research Software Data Visualization 246

Userpilot

APRIL 22, 2024

But what strategies work? Sending in-app surveys to gather relevant feedback and iterate your strategy. Encouraging referrals and reviews to expand word-of-mouth. Key metrics to measure the impact of your customer success strategy include LTV, CSAT, NPS , churn rate, and retention rate. Welcome survey example.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. Software users only continue subscribing if they find your platform useful. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result.

Feedback Software 97

Feedback Software User Testing Customer Experience User Friction 97

Intercom, Inc.

JUNE 1, 2021

In a commissioned study by Forrester Consulting on behalf of Intercom undertaken in April 2021, Drive Conversational Experiences for a Future-Ready Customer Support Strategy , we learned that only 37% of support leaders and decision-makers are satisfied with their organization’s current digital channels and solutions.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Userpilot

MARCH 2, 2022

To grade OKRs, use a scoring system on a scale of 0.0 To implement your OKR strategy, you should follow 5 steps: set vision, choose OKRs, review OKRs progress, create feedback loops, and make reports. Some OKR examples include customer success , marketing , sales, and product management OKRs. OKRs example.

Feedback Software 105

Feedback Software Onboarding KPIs Reporting Tools Product Research 105

Mironov Consulting

OCTOBER 19, 2022

1] Dedicated Bug Fixing Teams Sometimes there’s a push to create development teams specifically to close out bugs and defects, especially after frequent outages or to address long-term system neglect.  This   Not everything that’s reported as a bug is a bug – or should be fixed.  Customers

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

Userpilot

NOVEMBER 1, 2022

Personalized customer service is a secret ingredient for improving customer engagement , retention, and loyalty. In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. 7+ customer service personalization strategies. Another easy way to personalize?

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Agile Velocity

MAY 3, 2024

Agile Transformation involves all levels of the organization and applies Lean-Agile principles to business processes, practices, tools, operations, and culture. Business agility encompasses aspects such as product innovation, customer-centricity, cross-functional collaboration, and adaptive strategy execution.

Agile 92

Agile Data Visualization Feedback Software Reporting Tools 92

The Product Coalition

MARCH 11, 2024

Pop-up messages showcase features like unlimited hearts and offline access, appearing strategically after users lose hearts or miss a lesson due to a lack of internet connectivity. Photo by ilgmyzin on Unsplash The Nudge Effect in Action: Beyond Duolingo — Case Studies Duolingo isn’t alone in this strategy.

Research Software 102

Research Software Reporting Tools Artificial Inteligence Customer Experience 102

Userpilot

FEBRUARY 21, 2023

If you've searched for this comparison, you're probably looking for a tool that will help you gain actionable insights to drive your product growth. Whether looking for an alternative to your existing tool or setting up product analytics at your organization, we're here to help. Heap vs Pendo? Book the demo!

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

MAY 26, 2024

It is crucial to choose a tool that allows the import of Google Analytics data to retain and back up important data during migration. Our review presents a variety of analytics platforms, from privacy-focused to feature-rich, ensuring you’ll find the right tool that respects user data, integrates easily, and scales with your SaaS business.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Usersnap

MAY 17, 2023

But what if I told you there’s a game-changing solution? Website annotation tools can enhance collaboration and communication among online communities and provide valuable insights and suggestions for web developers, product managers and content creators. That’s where website annotation tools come into play! website.

Feedback Software 52

Feedback Software Research Software Data Visualization Reporting Tools 52

Userpilot

DECEMBER 20, 2023

Sentiment analysis using machine learning and AI provides valuable insights into customer emotions and opinions, guiding product and service improvements to better meet customer needs. Machine learning optimizes customer engagement across various channels by analyzing interaction patterns and personalizing communication strategies.

Artificial Inteligence 105

Artificial Inteligence Data Visualization Customer Experience Customer Feedback 105

The Product Coalition

MARCH 23, 2022

A Product Framework from Concept to Delivery: Part 1 Why “FE²AR” As a technology executive, I have seen my share of successful and not-as-successful products. The best products fail nowadays due to a lack of consideration of Ecosystems, an example that I will walk through in Part 2 of this article. Markets need solutions.

Framework 117

Framework Reporting Tools Technical Review Systems Review 117

Userpilot

MARCH 22, 2021

The world of software is crowded with a variety of product marketing tools that are ‘supposed’ to transform your workflow. But more often than not, so many of these tools end up being more work to set up, maintain or use. Product Marketing Tools Overview. Why Use Product Marketing Tools ? Ready to dive in?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. An example would be when a customer messages support saying they’re interested in upgrading to a higher plan. With the data from your analysis, you can cherry-pick personalized offers or solutions to win back users.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Research Software 105

Userpilot

JANUARY 11, 2024

Userpilot provides the tools you need to create an interactive, intuitive onboarding environment. FinTech onboarding is the process of welcoming and acclimating new users to your financial technology (FinTech) product or service. This data will also help you know which services or products they’ll need.

Onboarding KPIs 105

Onboarding KPIs Customer Experience Feedback Software User Testing 105

UX Studio

MAY 23, 2024

A vast array of AI tools are emerging in various sectors, slowly impacting most areas of our everyday lives. In this blog post, we’ll provide an overview of the latest trends, challenges, and most popular AI tools in education. And when I say student, that encompasses the learners in formal education and school systems.

Education 47

Education Research Software Reporting Tools Feedback Software 47

UX Studio

JUNE 30, 2023

A website that reflects their brand and meets the expectations of their target audience is just an example. We deliver impactful, user-friend, and unique solutions for ambitious ideas. They blend strategy and creativity in their user-friendly designs. California is the home of technology and innovation.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

UX Planet

JANUARY 18, 2024

UX research emerges as a pivotal factor in crafting user-centered designs and strategies. For example, a UX research company may conduct user interviews to understand how customers interact with a healthcare app. For B2B companies, surveys can capture trends and general attitudes toward a product or service.

Data Visualization 81

Data Visualization User Testing Research Software Product Research 81