Roman Pichler

APRIL 3, 2018

Business Strategy vs. Product Strategy. A business strategy describes how a company wants to achieve its overall aspiration and create value for its users, employees, and shareholders. The business strategy provides the company with the basis for making the right investment decisions. On their own, they are not enough.

Strategy 256

Strategy Product Research Weak Development Team Systems Review 256

Userpilot

APRIL 21, 2024

TL;DR You should know how to reduce support ticket volume to prevent customers from churning due to a poor support experience. If you’re confused about how to reduce support tickets, here are 15 proven strategies to help you out: Personalize your onboarding guidance so customers are better equipped from the start.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Feedback 105

Intercom, Inc.

NOVEMBER 3, 2021

How we think about alerting strategy. Like feature work, alerts and the alerting strategy should be approached in a deliberate, structured manner. We introduced regular alert review sessions for teams dealing with frequent alerts. fire most frequently) are reviewed first. . Is the alert still relevant?

Data Visualization 209

Data Visualization Engineering Systems Review Software Review 209

Alchemer Mobile

SEPTEMBER 3, 2020

Almost all apps have experienced one of three significant changes to their DAU due to COVID-19: massive drops, huge spikes, or higher frequency of app usage. Almost all of our customers’ apps have experienced a significant change in their DAU due to COVID-19. For apps in the hardest-hit industries, DAU is down 60-75%. Huge spikes.

Travel 246

Travel Feedback Software Research Software Data Visualization 246

Intercom, Inc.

JANUARY 14, 2021

And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. Looking at how the best companies operate, Hubert and his team boiled down product excellence to three key areas of action: vision, strategy, and execution.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Userpilot

MAY 10, 2023

Artificial intelligence is revolutionizing our everyday lives, and marketing is no different, with several examples of AI in marketing today. Marketers are now making AI an integral part of their marketing strategies. Examples of AI in marketing abound all around us today.

Data Visualization 90

Data Visualization Analytic Tools Artificial Inteligence Customer Experience 90

Sachin Rekhi

APRIL 12, 2020

Beyond product/market fit, it turns out business strategy really does matter. A sound strategy can make the difference between our initial product/market fit being ephemeral versus the beginning of a meaningful and lasting business. He then further refined his concepts as a business strategy professor at Stanford University.

Strategy 212

Strategy User Testing Technical Review Software Review 212

Userpilot

MARCH 21, 2024

But what strategies can you follow to boost product engagement at every stage of their journey? Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle. Once you understand how the cycle works, you need to learn good strategies you can apply.

User Testing 105

User Testing Analytic Tools Research Software Feedback Software 105

Userpilot

MARCH 2, 2022

To grade OKRs, use a scoring system on a scale of 0.0 To implement your OKR strategy, you should follow 5 steps: set vision, choose OKRs, review OKRs progress, create feedback loops, and make reports. Some OKR examples include customer success , marketing , sales, and product management OKRs. OKRs example.

Feedback Software 105

Feedback Software Onboarding KPIs Reporting Tools Product Research 105

Userpilot

JUNE 14, 2021

Are you looking to build a solid marketing automation strategy and don’t know where to start? In this article, I’ll cover what marketing automation is, how to set up an effective strategy for it, and go over some examples of how to use marketing automation at each stage of the user journey to drive product growth.

Feedback Software 52

Feedback Software Analytic Tools Strategy Marketing 52

Userpilot

AUGUST 2, 2023

A data-driven email marketing strategy helps to personalize subject lines, increase clickthrough rates, and improve customer retention by re-engaging inactive users. It includes audience segmentation, content personalization, timing, and overall campaign strategy. Why is a data-driven email marketing strategy important?

Data Visualization 98

Data Visualization Analytic Tools Customer Experience User Testing 98

The Product Coalition

SEPTEMBER 29, 2023

A few years ago, the company faced significant challenges due to role overlap. Technological evolution: New tools and systems can create confusion about responsibilities, especially when there’s an overlap of functions. A practical example of role dysfunction: Imagine a marketing team working on a campaign. And guess what?

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Technical Review Systems Review Document Article 128

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result. Decide on customer engagement strategies to implement at each touchpoint.

Feedback Software 97

Feedback Software User Testing Customer Experience User Friction 97

Mironov Consulting

OCTOBER 19, 2022

1] Dedicated Bug Fixing Teams Sometimes there’s a push to create development teams specifically to close out bugs and defects, especially after frequent outages or to address long-term system neglect.  This  Here’s my thinking. [1]  But fixing what’s broken still belongs to whoever broke it. [2]

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Weak Development Team Software Review Systems Review Technical Review 129

Product Talk

MARCH 13, 2024

Instead, they hand off work from team to team—the back-end engineers design the data model and system architecture, the front-end engineers build the interface elements, the mobile engineers work toward feature parity, etc. Delivery and feature teams are often structured by function—front-end teams, back-end teams, mobile teams, etc.

Research Software 291

Research Software Weak Development Team Feedback Software User Testing 291

The Product Coalition

AUGUST 23, 2023

It’s like chatting with a friend, but you’re communicating with a program or system that understands and responds to what you’re saying in a human-like way. They engage in free-flowing conversations, fueled by a Large Language Model that serves as a bridge between users and backend systems, ensuring a seamless user experience.

Artificial Inteligence 102

Artificial Inteligence Banking Technical Review Systems Review 102

Usersnap

SEPTEMBER 19, 2023

Businesses need to synthesize this feedback to extract valuable insights which can then be used for informed decision-making including launching or phasing out features, devising pricing strategies, marketing, and even deciding whether to discontinue certain products. Making informed updates in your offerings based on AI-derived insights.

Customer Feedback 59

Customer Feedback Data Visualization User Testing Feedback Software 59

Business of Software Conference

AUGUST 25, 2021

Book Review – Exponential – Azeem Azhar. Renewable energy price collapses and the cost of modelling the human genome at a dollar apiece are just two examples he shares as he describes how four industries – computing, energy, biology and manufacturing are being transformed by exponential technology.

Technical Review 99

Technical Review Software Review Systems Review Books 99

Intercom, Inc.

FEBRUARY 9, 2021

Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. For example, more customers than ever have had to pivot to online shopping; for many, this has come with an added level of stress due to factors like shortages in supply chains and delivery delays. With empathy. “I

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Split

MARCH 20, 2024

Why Release Management Matters A robust release management strategy is critical for optimizing a software delivery workflow. With established release review procedures, code progresses to staging and production only after passing predefined quality checks and acceptance tests.

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

The Product Guy

APRIL 9, 2019

Journey Into the World of Strategy. The notion of a strategy in product management seems like something that only high-level stakeholders at the executive level should care about. After all, many product managers tend to treat a strategy as something that’s scared and driven top-down from the executive management level.

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Feedback Software Analytic Tools Technical Advisors Strategy 148

Userpilot

DECEMBER 15, 2022

For example, it requires cultural adjustments to make the desired impact on the target user. In addition to linguistic and cultural changes, localization often requires changes to the pricing plans , payment systems, functionality, in-app experiences, or software/hardware customization. Localization is much more than translation.

Research Software 98

Research Software Analytic Tools Feedback Software Reporting Tools 98

Product Innovation Educators

MAY 22, 2023

As the title of this episode conveys, our discussion will weave together topics for aligning customers’ needs and business strategy. Summary of some concepts discussed for product managers [2:36] What problems have you ran into related to aligning business strategy and product work? Engineering had a lot of power.

Feedback Software 94

Feedback Software User Testing User Friction Customer Experience 94

Userpilot

DECEMBER 22, 2022

This article dives deep into churn prediction for SaaS, showing you the strategies that work and how to implement them. Effective strategies on how to predict customer churn and enhance customer retention: Segment your customers to understand them better and gather data points to identify churn patterns. Poor customer service.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software User Testing 98

Userpilot

MAY 2, 2024

TL;DR Customer retention refers to the strategies and tactics used to build strong customer relationships and encourage them to continue using the product. Create an omnichannel engagement strategy to deliver a consistent experience across all customer touchpoints. What is a customer retention strategy? Let’s get to it.

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

The Product Coalition

FEBRUARY 11, 2023

Have you ever wondered why a Go-to-Market (GTM) strategy is required when you launch a product or service? Regardless of the outcomes, I realized that I loved building businesses; However, during that time, we didn’t know anything about Go-to-Market (GTM) strategies or how to apply them when one wants to launch a product or service.

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User Testing Research Software Feedback Software Strategy 78

Userpilot

JANUARY 7, 2022

Before you run off to create an onboarding process for your own SaaS business, let’s first see what we can learn from the best practices and examples established by other companies. A good onboarding system will positively impact metrics like activation , retention , feature usage and Time to Value. 3 – Time to Value.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Alchemer Mobile

DECEMBER 28, 2021

Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. Here are examples of a few demographic data categories: Age. These groups all respond better to different engagement strategies, so you’ll have more success after splitting them up. Let’s jump right in.

User Testing 246

User Testing Customer Experience Customer Feedback Feedback Software 246

Userpilot

MARCH 18, 2022

In this blog post, we will discuss how you can build your product messaging, five great product messaging examples, so you can better communicate your brand value and attract the right audience. Customer testimonials and other proof points such as quotes, case studies, ratings, and reviews are the best way to build trust with new customers.

Research Software 52

Research Software Feedback Software Messaging User Friction 52

Usersnap

FEBRUARY 23, 2022

How is SaaS Product Management the Central Nervous System to Product-Led Growth? The product life cycle requires research, strategy, internal company alignment, product development, and consistent product refinement. Some examples include customer satisfaction surveys , net promoter score questions , and user interviews (shown below).

Feedback Software 59

Feedback Software Research Software User Testing Systems Review 59

Alchemer Mobile

DECEMBER 21, 2022

Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. Here are examples of a few demographic data categories: Age. These groups all respond better to different engagement strategies, so you’ll have more success after splitting them up. Demographic factors.

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User Testing Customer Feedback Feedback Software Product Research 263

Agile Velocity

MAY 3, 2024

Business agility encompasses aspects such as product innovation, customer-centricity, cross-functional collaboration, and adaptive strategy execution. Siloed transformation efforts at the team level can result in suboptimal outcomes and fail to address systemic issues that hinder agility at the organizational level.

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Agile Data Visualization Feedback Software Reporting Tools 89

Userpilot

APRIL 22, 2024

But what strategies work? Sending in-app surveys to gather relevant feedback and iterate your strategy. Encouraging referrals and reviews to expand word-of-mouth. Key metrics to measure the impact of your customer success strategy include LTV, CSAT, NPS , churn rate, and retention rate. Welcome survey example.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

The Product Coalition

MARCH 11, 2024

Pop-up messages showcase features like unlimited hearts and offline access, appearing strategically after users lose hearts or miss a lesson due to a lack of internet connectivity. Photo by ilgmyzin on Unsplash The Nudge Effect in Action: Beyond Duolingo — Case Studies Duolingo isn’t alone in this strategy.

Research Software 104

Research Software Reporting Tools Artificial Inteligence Customer Experience 104

Sachin Rekhi

AUGUST 4, 2021

Take product roadmaps for example. This is due to the very process by which the roadmap is developed. WEEK 1: CREATING A PRODUCT STRATEGY MAP You will learn a step-by-step process for deepening your product strategy understanding and teach you how to create a clear scope-specific vision. Founders : Growth for Founders.

Technical Review 166

Technical Review Onboarding KPIs User Testing Feedback Software 166

Userpilot

APRIL 17, 2024

Mixpanel provides insights into customer journeys to help businesses refine product-market fit and drive growth through data-driven strategies. This allows for more targeted marketing and product development strategies. Integration benefits are huge, allowing you to connect with other tools and systems you already use.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

The Product Coalition

APRIL 23, 2018

But, you do need some level of financial help from an expert, someone who can cast a trained eye on your cash flow, margins, key performance indicators, and overall profit picture while you concentrate on your team, your products, and your strategies for growth. If you run a midsize to middle market business, you probably have a CFO.

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Systems Review Development Team Review Customer Experience Finance 60