Lenny Rachitsky

FEBRUARY 20, 2024

Each week I tackle reader questions about building product, driving growth, and accelerating your career. Consider these recent news items that caught my attention: When Italy banned ChatGPT, the productivity of coders in the country fell by 50% before recovering. .” But you’re wrong. You may be blown away too.

Data Visualization 132

Data Visualization ChatGPT Reporting Tools User Testing 132

Product Talk

SEPTEMBER 6, 2023

In addition to delivering a keynote at the Product at Heart conference (in case you missed it, you can find the video and transcript of that presentation here ), conference co-organizer Petra Wille also invited me to participate in a fireside chat at the Leadership Forum event. Introduction: What Is Product Discovery?

Product Research 241

Product Research User Testing ChatGPT Research Software 241

ProductPlan

NOVEMBER 9, 2020

Customer feedback is the lifeblood of customer-centricity. It’s impossible to create and improve products without understanding customers’ experience, especially when customers have unengaged and do not provide feedback. It will paint a truer picture of the user experience.

User Testing 98

User Testing Customer Feedback Customer Experience Feedback Software 98

Userpilot

JUNE 3, 2022

Giving users a great first impression is critically important, so defining an effective SaaS onboarding funnel has got to be a priority for any product manager. In this article, we’re going to dig deep into the world of customer onboarding. Start with mapping the customer journey. What is a SaaS onboarding funnel?

Analytic Tools 98

Analytic Tools Onboarding KPIs Research Software Feedback Software 98

Product Talk

NOVEMBER 15, 2023

It’s true that discovery takes time. Interviewing customers , building opportunity solution trees , running assumption tests —these are all activities that take your attention away from delivery. But I’m also a firm believer that discovery doesn’t come at the expense of delivery. Teresa Torres: Hi, everyone.

Product Research 234

Product Research Customer Experience Data Visualization User Testing 234

Gainsight

SEPTEMBER 20, 2019

We recently had the opportunity to join Gainsight for a webinar about Finding Friction in Your User Journey and How to Fix It. One of the key aspects of fixing user friction is understanding how to prioritize that work along with things like new feature development. How will the product improvement impact revenue?

Framework 58

Framework Roadmap Customer Experience User Testing 58

Userpilot

AUGUST 10, 2023

In a dynamic and fast-evolving world, understanding where you can leverage automation is important: behavioral marketing automation is quickly becoming a valuable skill for product marketing professionals. There are many ways to introduce behavior-based marketing automation in your product. Book a demo with us to learn more!

Analytic Tools 98

Analytic Tools Feedback Software Marketing Product Marketing 98

Userpilot

OCTOBER 26, 2022

When do you need it and how does it help product managers build better products? Impact mapping is a collaborative strategic planning technique used by product managers, product owners , and senior technical leadership, who work mostly in Agile software delivery. What’s impact mapping? Ready to dive in?

Onboarding KPIs 98

Onboarding KPIs Customer Experience Product Research User Testing 98

Userpilot

JANUARY 25, 2021

What is their main pain point in achieving this goal? These questions have a lot to do with Tony Ulwick’s Jobs-To-Be-Done-Framework. In a nutshell: You are building a product that your users need to do a specific job. User personas are based on specific segments of your user base. Source: Behance.com.

Analytic Tools 75

Analytic Tools Research Software User Testing Customer Experience 75

The Product Coalition

JANUARY 24, 2021

A flexible framework for one of today’s most important business documents “A great product manager has the brain of an engineer, the heart of a designer, and the speech of a diplomat.”?—?Deep Just like the role of a product manager can vary significantly from company to company, so can? So what goes into a product spec?

Onboarding KPIs 127

Onboarding KPIs User Testing Customer Experience Feedback Software 127

Product Talk

DECEMBER 6, 2023

Opportunity solution trees help product teams chart the best path to their desired outcome. They keep the team aligned as they manage the messy cycles of continuous discovery. Why does the outcome focus on business value and not customer value? How do you test to make sure your opportunity is not a solution in disguise?

Data Visualization 280

Data Visualization Product Research Analytic Tools Research Software 280

Split

MAY 15, 2024

Understanding their nuances is essential for streamlining operations and delivering high-quality software to end-users. In a DevOps environment, deployment refers to the technical process of moving software from a development environment to a test, staging, or production environment, ensuring it is operational and ready for use.

Feedback Software 52

Feedback Software Reporting Tools User Testing Customer Experience 52

The Product Coalition

APRIL 1, 2020

Most of us in the startup community have embraced the principles of Lean product development and MVPs. As is getting right balance between time spent on product development and developing your distribution. But whatever the conditions, the first release of a product should get at least some traction. That begs the question; why?

Startups 60

Startups User Testing Customer Experience Product Research 60

The Product Guy

MAY 7, 2020

Guest Post by: Vivek Karna (Mentee, Session 11, The Product Mentor) [Paired with Mentor, John Masterson]. As I strive towards becoming a product leader, I wanted to understand the best practises in product management and in the process develop my own product philosophy. . Introduction. Understanding the Role Definition.

Technical Review 159

Technical Review Research Software Onboarding KPIs Product Management 159

Userpilot

JUNE 19, 2023

In this guide, we’re going to break down what a user flow is, explain how to analyze the process, set out how to identify and capitalize on opportunities, and share the tools that’ll help you drive product growth. To conduct user flow analysis in your own product, there’s a handy framework to work from.

Data Visualization 98

Data Visualization Analytic Tools User Testing Customer Experience 98

The Product Guy

MAY 3, 2018

Guest Post by: Rodhmir Labadie (Mentee, Session 5, The Product Mentor) [Paired with Mentor, Stuart Moore]. The process of taking a product or a feature from idea to execution is a taxing proposition for any team to undertake. The cycle of creating a great product begins with listening. Products are not simply about being built.

User Testing 111

User Testing Customer Experience Customer Feedback Product Management 111

Surya Suravarapu

FEBRUARY 27, 2020

Customer-centricity is everywhere in the business vocabulary, perhaps one of the most used buzzwords mentioned in elevator pitches and executive decks. Are we really customer-centric? Our success as Product people lies to a great extent on how well we understand the not-so-obvious patterns in the customer intent and behavior.

Feedback Software 52

Feedback Software Product Research Reporting Tools Research Software 52

PMLesson's Ace the PM Interview

MAY 5, 2020

Product management is an increasingly popular field in the technology industry. Each year, more people are becoming interested in, and trying to break into the field of product management. Some PMs are business-focused, some primarily work on product growth, some are highly technical, and so on.

Data Visualization 52

Data Visualization User Testing Product Research Product Management 52

Product Club

JULY 7, 2018

Product Manager interviews are like running the gamut: you need to impress everyone from engineering to design (and sometimes execs too!). Faced with that challenge, one exercise can be extremely helpful: a product deep dive. Talk to customers. Use the product. What was great about the product and experience?

User Testing 54

User Testing Customer Feedback Product Management Product Manager 54

ProductPlan

SEPTEMBER 10, 2021

Is routine the enemy when you plan out and communicate your plans for products? Coping mechanisms that we use for the product systems we operate in. Clear’s advice proves useful for product managers to implement his philosophy into their own atomic roadmapping habits. Good habits make us more productive and efficient.

Weak Development Team 52

Weak Development Team Roadmap Development Framework 52

Userpilot

SEPTEMBER 25, 2023

Concept testing is an integral part of designing UX that not only satisfies user needs but delights them. This article introduces various concept tests, shows you how to conduct them, and discusses ways to collect user feedback to gain actionable insights. What is concept testing? Let’s dive in!

User Testing 105

User Testing Product Research Feedback Software Analytic Tools 105

PMLesson's Ace the PM Interview

APRIL 19, 2020

If you want to learn more about the consulting role vs the product role, read this article on the topic. Skills a Product Manager Need Analytical Skills In your current role as a consultant, you will have developed and honed your analytical skills. Ideally, you will have directly assisted a product manager on one of your projects.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

PMLesson's Ace the PM Interview

APRIL 19, 2020

If you want to learn more about the consulting role vs the product role, read this article on the topic. Skills a Product Manager Need Analytical Skills In your current role as a consultant, you will have developed and honed your analytical skills. Ideally, you will have directly assisted a product manager on one of your projects.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

Userpilot

JANUARY 29, 2024

Data analysis is integral to a product manager’s job – it’s what helps them build impactful products. This article dives deep into data analysis for product managers. This approach is vital in modern product management , and every product manager needs to embrace it. What is data-driven product management?

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs User Testing 105

Sachin Rekhi

FEBRUARY 16, 2020

Mastering the craft of product management is no easy task. I instead define a product manager as driving the vision, strategy, design, and execution of their product. It's equally important for product managers to think about each of these four dimensions as having a concrete set of deliverables. Vision: Vision Narrative.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

ProductPlan

JUNE 1, 2023

When your product can do more than it could do before, that sounds like a good thing. Added functionality, new capabilities, a more robust feature set…these are the talking points product marketers salivate over and executives search for on product roadmaps. But are you solving for actual customer problems?

User Testing 83

User Testing User Friction Development Team Review Reporting Tools 83

Product Innovation Educators

AUGUST 29, 2022

How product managers can understand their customers better than anyone else. If you have listened to me before, there is a good chance you’ve heard me say we need to fall in love with the customer’s problem, not our solution. Getting enamored with our solution can distract us from the customer experience.

Customer Experience 100

Customer Experience User Friction User Testing Analytic Tools 100

UX Studio

FEBRUARY 15, 2024

With a background in Business Administration, Management, and Leadership, he has vast experience as a Business consultant, Product strategist, and now as an Innovation Portfolio Lead. years, I’ve been lucky enough to be involved in a lot of projects where we built amazing products in different industries. Should we do research?

Research Software 63

Research Software Analytic Tools Transportation Feedback Software 63

The Product Coalition

DECEMBER 11, 2017

Product Management 101 ] User research is the most critical part of the whole product development lifecycle. It is the single most link that helps you empathize with your users and their list of wants and needs, which serves as a basis for your product. Objectives?—?What What are we trying to know?

User Testing 60

User Testing Product Research Customer Feedback Customer Experience 60

Alchemer Mobile

APRIL 14, 2020

Get your cup of coffee ready and watch the full recording from our live panel discussion with product professionals from leading brands like Dropbox, Concur, and Stripe. Here are some of the questions they’ll discuss: What’s the relationship between design, development, engineering, and product and your company?

Technical Review 246

Technical Review Technical Advisors Customer Experience User Testing 246

Product Talk

AUGUST 10, 2016

I’ve been coaching product teams for three years on modern product discovery and this single change has had a bigger impact on how teams work than everything else I do with them combined. It all started a few months ago… The Messy Challenge of Modern Product Discovery. Or you will be left wanting more.

Research Software 241

Research Software Product Research User Testing Customer Experience 241

Userpilot

SEPTEMBER 23, 2021

Onboarding is the process of educating your customers so that they get the most out of your product. The main elements of a good onboarding process are: the sign-up flow , the welcome screen , the onboarding survey , onboarding emails , the activation checklist , and experience flows. Activation of new users.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience User Testing 98

Business of Software Conference

JUNE 29, 2020

Teresa Torres is a Product Coach at ProductTalk.org advocating strong critical thinking practices to ensure there is a strong connection between what teams are learning in their research with the product outcomes that they are making. A lot of product teams are asked to deliver a fixed roadmap with some dates on it.

User Testing 59

User Testing Feedback Software Research Software Product Research 59

Department of Product

AUGUST 11, 2020

The 5 types of Product Differentiation How to fight your natural instinct to copy others The allure of copying competitors The gravitational pull towards copying competitors is real. The product teams who are able to fight this natural instinct to copy others are the ones who will build truly differentiated offerings.

Differentiation 52

Differentiation Feedback Software Product Research User Testing 52

Department of Product

JUNE 27, 2022

How to Structure your Product Org to Optimise for Growth If your company’s success depends on growing effectively, you need to get these things right When a company grows quickly, it undergoes stress. Define your org structure There are many ways to organize product development. Embed a designer and product manager on each team.

Weak Development Team 52

Weak Development Team Onboarding KPIs Embedded Analytics Reporting Tools 52

ProductPlan

JULY 1, 2021

Yet, a productivity boon can end up as yet another system people use inconsistently. That includes employees across the company, as well as strategic partners and even customers. The exercise might uncover potential unintended consequences. Survey the landscape. Anticipating downstream ramifications.

Weak Development Team 59

Weak Development Team Management Management Roadmap 59

Userpilot

MARCH 15, 2024

TL;DR Data-driven analytics describes the process of collecting, analyzing , and interpreting customer data to help organizations make better-informed product and strategic business decisions. By understanding how users behave inside the product and their goals and problems, you can reduce time to value.

Data Visualization 104

Data Visualization Analytic Tools Feedback Software User Testing 104