Product Talk

AUGUST 18, 2021

Good product discovery includes the customer throughout the decision-making process. Good product discovery includes the customer throughout the decision-making process. Good product discovery includes the customer throughout that process. If we are lucky, we might do some customer research at the beginning of the project.

Product Research 295

Product Research Research Software User Testing User Friction 295

ProductPlan

JUNE 1, 2023

But are you solving for actual customer problems? The danger, however, lies in mistaking new functionality for actually adding meaningful value to the customer experience. To reframe things, only about one out of three feature ideas actually come directly from customers… you know, the people who are paying money to use your products.

User Testing 83

User Testing User Friction Development Team Review Reporting Tools 83

Userpilot

MAY 29, 2024

Whether you're an aspiring entrepreneur, a seasoned product manager, a UX designer , or simply curious about the process, this guide will walk you through the essential steps, best practices, and tools you need to create successful products. Lucidchart – best tool for customer journey mapping. User empathy map.

Data Visualization 71

Data Visualization Research Software Feedback Software Analytic Tools 71

Userpilot

JANUARY 20, 2024

How can message mapping support your company’s communication with customers and drive product engagement ? TL;DR A message map is a document outlining what and how the organization should communicate with customers, aimed at helping teams articulate a clear and consistent message about the product. Let’s get to it! Book the demo!

Messaging 71

Messaging User Testing Research Software Analytic Tools 71

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. Software users only continue subscribing if they find your platform useful. TL;DR A customer engagement strategy is a comprehensive plan by SaaS companies to interact with customers and build long-lasting relationships.

Feedback Software 73

Feedback Software User Testing Customer Experience User Friction 73

Userpilot

SEPTEMBER 4, 2023

In today’s PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Customer journey optimization has emerged as a strategic imperative for companies seeking to boost customer satisfaction, retention, and lifetime value. Register here for FREE!

Data Visualization 52

Data Visualization User Testing Analytic Tools Customer Feedback 52

ProductPlan

NOVEMBER 9, 2020

Customer feedback is the lifeblood of customer-centricity. It’s impossible to create and improve products without understanding customers’ experience, especially when customers have unengaged and do not provide feedback. While some customers may be quite vocal, sometimes customers aren’t engaged.

User Testing 98

User Testing Customer Feedback Customer Experience Feedback Software 98

People-First Product Leadership

JANUARY 22, 2024

A 2023 study by Asana found that 88% of product managers feel stressed often or all the time. You may be quicker to dismiss microstress than more macro forms of stress because you think you can just manage it in the moment. The thing is, your brain isn’t managing it, because your normal stress response didn’t fire.

Product Management 52

Product Management Product Manager Customer Experience Product Research 52

Userpilot

NOVEMBER 19, 2022

What is product service management? How is it different from product management ? Product service management is a marketing function whose objective is to keep track of customer and market need fluctuations and inform product development. They also help develop only the products that satisfy real user problems.

Data Visualization 91

Data Visualization User Testing Research Software Feedback Software 91

Mind the Product

APRIL 11, 2019

Last year I started my product management career full time, with a startup called Split Software. Previously I was a growth experimentation manager at Skyscanner, and while there I got to work closely with product managers and designers and generally dipped my toes into the product world whenever I could.

Product Management 120

Product Management Product Manager Customer Experience User Friction 120

Userpilot

MARCH 15, 2024

TL;DR Data-driven analytics describes the process of collecting, analyzing , and interpreting customer data to help organizations make better-informed product and strategic business decisions. By understanding how users behave inside the product and their goals and problems, you can reduce time to value. Data collection comes next.

Data Visualization 78

Data Visualization Analytic Tools Feedback Software User Testing 78

ProductPlan

NOVEMBER 24, 2021

” Product managers understand this concept more so than other professions. Multiply that by hundreds of requests from dozens of customers, stakeholders, and coworkers, and now you feel like the Grinch while they view you as a ruthless gatekeeper. They are adept at understanding how to identify key negotiations moments.

Technical Review 100

Technical Review Product Management Product Manager User Friction 100

ProductPlan

MARCH 18, 2022

For this reason, product teams need to develop a process for idea management. The two biggest challenges for idea management are efficiently and consistently recording and organizing ideas followed by actually making good use of them. Here are four good reasons to take idea management seriously. Ideas are fleeting.

Idea Management 97

Idea Management Feedback Software Systems Review User Testing 97

Userpilot

NOVEMBER 5, 2022

Why should you use customer discovery? How can product managers use it to test assumptions and uncover opportunities? These are the key questions that Susan Stavitzki, the Senior Product Manager at CarMax, discussed during her presentation at the Product Drive Summit this year. What is customer discovery?

Product Research 90

Product Research User Testing Customer Feedback Customer Experience 90

Atlassian

MARCH 17, 2022

During the height of Covid, customer-service staffers in the cruise industry were under incredible pressure to reassure and help customers, while also navigating massive changes in their own lives. Royal Caribbean Group turned to Atlassian’s Team Playbook to help create an empathy-centered customer service experience.

Data Visualization 77

Data Visualization User Friction Customer Experience Roadmap 77

Sachin Rekhi

FEBRUARY 16, 2020

Mastering the craft of product management is no easy task. I instead define a product manager as driving the vision, strategy, design, and execution of their product. It's equally important for product managers to think about each of these four dimensions as having a concrete set of deliverables. Vision: Vision Narrative.

Data Visualization 217

Data Visualization Product Research User Testing Reporting Tools 217

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. Incorporate gamification elements for celebrating user milestones to enhance engagement.

User Testing 71

User Testing Product Research Customer Experience User Experience 71

Userpilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job.

Customer Experience 80

Customer Experience Analytic Tools User Testing Customer Feedback 80

Intercom, Inc.

FEBRUARY 16, 2021

It’s a muscle-memory exercise that’s time consuming but pays off. According to IDEO Products Manager David Acyan, this form of experimentation is one of the six essential elements of creativity. Uber customers’ most significant pain point is the wait, and this is where the rationale behind their design comes into play.

User Testing 283

User Testing Feedback Software Research Software Customer Experience 283

The Product Coalition

MARCH 10, 2021

While it can be a useful tool to help break significant work items down into small, manageable chunks, beware of going too far into solutions. c) Think like your user : An empathy exercise can help the whole team clarify their customers’ and users’ pain points.

Research Software 135

Research Software Webinar Product Research User Testing 135

The Product Guy

MAY 7, 2020

As I strive towards becoming a product leader, I wanted to understand the best practises in product management and in the process develop my own product philosophy. . This article explores multiple aspects of product management. the Product Manager role is a rather recent phenomenon. Understanding the Role Definition.

Technical Review 159

Technical Review Research Software Onboarding KPIs Product Management 159

ProductPlan

JUNE 18, 2021

It’s not sales, it’s not product management , and it’s not “traditional” marketing either. In this article, we’ll demystify product marketing for product managers. Watch our webinar on how to build a significant relationship between product management and marketing below. Product marketing can be tricky to define.

Product Marketing 59

Product Marketing Marketing Product Management Product Manager 59

The Product HQ

FEBRUARY 6, 2023

Need help preparing for your next senior product manager interview? Senior product managers are executive-level professionals who fulfill an important role in large companies developing products and bringing them to market. Your experience either as a product manager or a professional working in the field of product management.

User Testing 52

User Testing Research Software Feedback Software Data Visualization 52

The Product Coalition

JUNE 10, 2019

How to Create User Personas & Customer Journey Mapping Prev?—? Chapter 3: User Research?—?Learning Learning about users & their needs Next ?—? Chapter 5: How to Create Unique Value Proposition [Back to Product Management 101 ] The user is central to all your efforts. Chp 4 / 17?—?How

User Testing 60

User Testing Customer Experience Customer Feedback User Friction 60

Lenny Rachitsky

FEBRUARY 20, 2024

It’s become clear to me that everyone should be playing with GPTs (custom versions of ChatGTP) right now. He shared a few examples of how people at top-tier tech companies are using custom GPTs to help their non-eng teams be more productive, while also taking a load off their eng teams. But you’re wrong. What are GPTs?

Data Visualization 133

Data Visualization ChatGPT Reporting Tools User Testing 133

Userpilot

NOVEMBER 14, 2022

How do you apply your product management skills and knowledge to build a robust product plan? Product planning focuses on the customer and business outcomes that the product should achieve. Determine the problem you are going to solve for your target customers. Helps build products that answer user’s needs.

Product Research 90

Product Research User Testing Research Software Onboarding KPIs 90

The Product Guy

MAY 21, 2018

The big vision was clearly overwhelming – we wanted to change how customers interact on the site; we wanted to build the brand new structure to support a new type of customers, to build the internal admin functions to facilitate internal efficiency; and we wanted to holistically rethink everything to link all the above components.

User Friction 104

User Friction Customer Experience Vision Technical Review 104

Product Talk

MARCH 3, 2021

Customer journey maps, story mapping, impact mapping—there are lots of ways to externalize your thinking. Principle 1: Encourage Teams to Discover Opportunities through Continuous Customer Touch Points. Discovering opportunities through continuous customer touch points is one of the guiding principles of continuous discovery.

Product Research 163

Product Research User Testing User Friction Research Software 163

Product Talk

AUGUST 8, 2018

In the product world, that means our customers and our end-users. We need to understand their needs, pain points, desires, wants, goals, and motivations. Imagine a single person who represents your target user or customer. Ignore everyone who doesn’t match your ideal user or customer.

Product Research 248

Product Research Feedback Software User Testing Research Software 248

Split

MAY 15, 2024

This includes activities like announcing the new features, communicating with users, and rolling out the updates. The release phase is more user-centric, as it involves managing expectations, gathering feedback, and ensuring a smooth transition for the end users.

Feedback Software 52

Feedback Software Reporting Tools User Testing Customer Experience 52

Product Talk

NOVEMBER 15, 2023

Interviewing customers , building opportunity solution trees , running assumption tests —these are all activities that take your attention away from delivery. Yet even the busiest people can manage to make time for discovery. One of the things I like to look at is how can we push delivery management to the engineering team itself?

Product Research 228

Product Research Customer Experience Data Visualization User Testing 228

ProductPlan

JANUARY 27, 2022

To get the most bang for your budgeted bucks, we can look at some of the trends revealed in our latest State of Product Management Report. Based on this survey of thousands of product management professionals, some common themes emerge. Product management is no exception. 2022 Budgets Include Hiring.

Data Visualization 89

Data Visualization User Testing Product Research Reporting Tools 89

Userpilot

JANUARY 26, 2023

Why is it important for product managers ? TL;DR Inclusive product design involves building products that are easy to adapt and allow users with different needs to complete their tasks. Universal design aims to create one solution that would work for the largest user group possible without any adjustments. Why does it matter?

Product Research 89

Product Research Feedback Software Research Software User Testing 89

The Product Guy

MAY 3, 2018

Moving from product concepts to execution requires the steady guidance of a product manager to listen and understand the needs and wants of the organization, the teams involved, and the users for whom the product is being built. Imagine building software that supports sales teams manage their client relationships.

User Testing 111

User Testing Customer Experience Customer Feedback Product Management 111

Product Talk

FEBRUARY 12, 2020

Ask 100 product managers how they ended up in their roles and you’re unlikely to hear the same career trajectory repeated twice. Ask 100 product managers how they ended up in their roles and you’re unlikely to hear the same career trajectory repeated twice. Meet Lisa Orr, Senior Product Manager at Airship. Tweet This.

Product Research 175

Product Research Data Visualization User Testing Research Software 175

Alchemer Mobile

APRIL 14, 2020

How do you manage executive expectations, customer expectations, and technical resources? How do you promote gender diversity in the product management field? I run the Customer Success team at Apptentive, and I’m gonna be here today just as a moderator for this panel. I’m a product manager at Stripe.

Technical Review 246

Technical Review Technical Advisors Customer Experience User Testing 246

Userpilot

OCTOBER 16, 2022

But a minimum delightful product might be new to you and exactly what you need to focus on as a product manager. But rather than focusing on optimizing for speed, the set of features is optimized for customer delight. Then, use an MDP to understand whether you’ve got the potential to delight and engage your customers.

User Testing 92

User Testing Feedback Software Research Software Customer Experience 92