Userpilot

OCTOBER 26, 2023

How can you implement them in the SaaS context? Market Development involves selling existing products to new markets. Growth loops leverage product virality, encouraging existing users to promote the product and attract new customers. To see how Userpilot helps SaaS companies grow, book the demo!

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

UserVoice

JULY 4, 2019

As a product manager, you probably wear a lot of hats. Fortunately, there’s no lack of solutions. There are tons of specialized product management tools available today to solve some of your most frustrating challenges. Let’s look at the best tools for product managers and the problems they solve.

Research Software 100

Research Software Analytic Tools Data Visualization Feedback Software 100

Userpilot

JANUARY 17, 2023

Which involves the implementation of your product through in-app onboarding and self-service support. When the customer starts getting results from your product and getting hyped through gamification. Value realization is when a customer experiences and recognizes the value of your product or service. Realization.

Feedback Software 98

Feedback Software Research Software Onboarding KPIs Customer Experience 98

Userpilot

JANUARY 31, 2022

Product management specializations have trended upwards in recent months. These “specializations” often place focus around a specific set of skills or needs a company has, somewhat creating a division within the product manager role. Are we breaking apart the product manager role a bit too much?

Research Software 98

Research Software Analytic Tools Feedback Software Product Research 98

Userpilot

JUNE 10, 2022

As a product manager, you’re probably struggling with collecting and managing feature requests for your product. The fact that this type of customer feedback can come from multiple customers through multiple channels at the same time, puts a lot of pressure on the task. In-app real-time feedback from users.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

The Product Coalition

MAY 25, 2021

If test kitchens make so much sense in other settings to evaluate and evolve new equipment, tooling, systems, processes, and products why haven’t they been leveraged more with software products? A hindrance that keeps a company from getting a product to market sooner. Yep, creative naming.

Research Software 109

Research Software Feedback Software User Testing Product Research 109

Userpilot

MARCH 23, 2023

In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. TL;DR Product NPS (Net Promoter Score) surveys are used to collect feedback on customer loyalty and satisfaction. A thank you note to acknowledge users and express gratitude for the feedback.

Product Research 98

Product Research User Testing Feedback Software Customer Feedback 98

Userpilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. They allow users to describe something in their own words without any limitations, making them great for collecting qualitative feedback. Leverage open-ended questions to receive qualitative feedback. Follow-up questions.

Product Research 97

Product Research Data Visualization Analytic Tools Feedback Software 97

Alchemer Mobile

JUNE 9, 2020

Coronavirus didn’t break your mobile feedback funnel; it revealed it was broken all along. In this presentation originally delivered at Mobile Growth Summit, Apptentive’s CEO and Co-founder, Robi Ganguly, dives into exactly how companies can use feedback to predict churn and extend customer lifetime value. Transcript.

User Testing 182

User Testing Feedback Software Customer Feedback Data Visualization 182

Userpilot

DECEMBER 11, 2019

2020 is set to be a big year for SaaS. The good news: You can tap into that growth with your product. Hopefully, the product management tools we’re going to cover will help you out! We’ve split the tools into different categories, so feel free to jump ahead to whichever kind of product you need.

Data Visualization 69

Data Visualization Feedback Software Research Software Analytic Tools 69

The Product Coalition

MARCH 3, 2023

PLG is often compared to traditional inbound and outbound methods, which focus on more traditional marketing practices, such as email campaigns, advertising, lead generation, and sales activities, to name a few. The journey starts when your prospect builds an initial awareness about your solution at a very high level.

Customer Experience 126

Customer Experience Customer Feedback User Testing User Friction 126

Mind the Product

AUGUST 19, 2019

What does it mean for us as product managers? We all use AI or machine learning (ML)-driven products almost every day, and the number of these products will be growing exponentially over the next couple of years. What does it mean for us as product managers? Imagine that you’re going to a coffee shop.

Artificial Inteligence 176

Artificial Inteligence Data Visualization Product Research Reporting Tools 176

Usersnap

JANUARY 16, 2020

In conversations with numerous product managers, we’ve learned that the biggest pains of managing customer feedback are categorizing the feedback and getting an overview of all the gathered insights. Why 84% of Product Managers employ Customer Feedback in Development Process. Source: HubSpot.

User Testing 74

User Testing Customer Feedback Feedback Software Customer Experience 74

Usersnap

JULY 27, 2020

Tracking feature requests from customers is a blessing, and also a nightmare for Product Managers. We at Usersnap believe the voice of customers should be the driver of product development. If you want your customers to give you feedback and suggestions, then you should probably start by asking for it. I’m only kidding.

User Testing 95

User Testing Customer Feedback Feedback Software Embedded Analytics 95

The Product Coalition

JUNE 3, 2021

And thinking better is about finding simple processes that help us work through problems from multiple dimensions and perspectives, allowing us to better choose solutions that fit what matters to us. But what about in Product? What are common Product Management Maps? Feedback from internal teams like Sales or Support.

Feedback Software 170

Feedback Software Data Visualization Research Software User Testing 170

Usersnap

JUNE 24, 2022

It’s vital customer feedback you need to validate that what your business is doing is on the right track! There’s been some anecdotal evidence to suggest that 4 out of 5 consumers will not purchase a product if they see an influx of negative reviews. Good reviews are a great tool for improving your business, such as the below.

User Testing 52

User Testing Feedback Software Customer Feedback Software Review 52

Userpilot

JANUARY 26, 2023

How does it contribute to product success? How do you embed it into your product management processes? TL;DR Customer empathy is putting yourself in your customers’ shoes to better understand their problems and make it a part of your company culture to develop solutions that satisfy them on practical and emotional levels.

User Testing 98

User Testing Product Research Customer Feedback Customer Experience 98

Hutwork

MARCH 9, 2018

Many entrepreneurs and product managers write about the skills they brought to the table and those they learned along the way. And as a product manager finding out how others made a strategy work, whether it was implementing a road-map software or avoiding other’s pitfalls can make or break your product’s success.

Article 82

Article Feedback Software Research Software User Testing 82

The Product Manager Coach Blog

JANUARY 23, 2024

You’ve just landed a new product manager role, and the mix of excitement and nerves is palpable. Starting a new product manager job is not just about a change in your job title; it’s a defining moment in your professional journey. He needed to establish trust to lead and drive his product effectively.

Product Research 52

Product Research Product Management Product Manager Feedback Loop 52

The Product Coalition

SEPTEMBER 7, 2023

When I returned to it later, I started with good old mental gymnastics rather than turning to Google, Bing, CHATGPT, or some other magical AI tool. In product management, we focus on a problem. At that moment, he took out his phone and opened the Uber app, a service he frequently used in San Francisco.

User Testing 101

User Testing Development Product Research Feedback Software 101

Revulytics

AUGUST 29, 2017

When product managers were asked to name their top challenges, the difficulty of adding innovative features because the customer base demands support of older ones is very high on the list. Determining how changes to legacy versions of your software product will affect your customer base is one of the hardest parts of the job.

Analytic Tools 63

Analytic Tools Data Visualization Reporting Tools Feedback Software 63

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Monitoring user journey analytics will help you identify friction points and optimize the journeys to boost product effectiveness and efficiency.

User Testing 97

User Testing Product Research Customer Experience User Experience 97

Intercom, Inc.

MARCH 26, 2018

It gives your customers the information they need to break down their learning barriers and hopefully become expert users of your product. This makes it a critical retention tool. Our product teams sometimes ship more than 100 changes per day. Create a feedback loop that keeps on giving. Write as they build.

User Testing 190

User Testing Customer Feedback Customer Experience Product Research 190

ProductPlan

JULY 24, 2020

Communication is a vital skill for product managers. We spend lots of time thinking about the best way to deliver our product roadmaps , give presentations, run effective meetings, and create stakeholder alignment. But in reality, the communication tool we use far more often is email. Tell them what you want.

Customer Feedback 77

Customer Feedback User Testing Customer Experience Product Research 77

The Product Coalition

NOVEMBER 26, 2019

Managers and product managers are often frustrated by the apparent lack of care the development team is showing for the needs of the business. When a long-awaited product or feature finally launches, it often comes well short of the needs. For many organizations the solution is product management.

Onboarding KPIs 78

Onboarding KPIs Product Research Agile User Testing 78

Intercom, Inc.

FEBRUARY 13, 2018

A strong sales and product feedback loop avoids both scenarios. As your sales team scales and plays a larger role in representing the voice of your customers, an open line of communication aligns your product strategy with your addressable market. We have all relevant product owners attend. Running the meeting.

Product Research 192

Product Research Feedback Software User Testing Customer Feedback 192

Amplitude

MAY 6, 2020

Product Intelligence software helps teams use their customer data to build great product experiences. Product Intelligence is a response to these shifts—changes in how we interact with products, and how companies are competing to retain, delight, and engage customers. What is Product Intelligence?

Data Visualization 140

Data Visualization Reporting Tools Analytic Tools User Testing 140

Iteratively Blog

APRIL 7, 2020

Breaking it down, what they want to know is essentially the difference between using tools that autotrack analytics versus having their engineers programmatically add tracking code, and which one is better for their company. Tools like Heap automatically capture interactions like clicks, page views, form submissions, etc.

Events 97

Events Data Visualization Analytic Tools Feedback Software 97

DISQO

JANUARY 15, 2020

Brings Proven Track Record Leading High-Growth Enterprise SaaS Companies. New York, NY – (January 15) – Alpha (www.alphahq.com), the leading market intelligence platform provider, announced today that it has named Rob Holland as the organization’s Chief Executive Officer. Most recently, Holland was COO of Bluecore Inc.,

Product Research 52

Product Research Research Software Feedback Software User Testing 52

DISQO

JANUARY 15, 2020

Brings Proven Track Record Leading High-Growth Enterprise SaaS Companies. New York, NY – (January 15) – Alpha (www.alphahq.com), the leading market intelligence platform provider, announced today that it has named Rob Holland as the organization’s Chief Executive Officer. Most recently, Holland was COO of Bluecore Inc.,

Product Research 52

Product Research Research Software Feedback Software User Testing 52

Gainsight

OCTOBER 14, 2020

Welcome to Day 1 of Pulse for Product, our inaugural event geared towards those in product management roles. Gamers know all too well the shortcuts to ‘level up,’ allowing their character to have more abilities, advance boards, and access new tools to win. Yes, you read that right. KEYNOTE TAKEAWAYS.

Product Research 52

Product Research Feedback Software User Testing Customer Feedback 52

The Product Coalition

MARCH 15, 2020

Two people are going down street, one of them (let’s name her Jane) enters store A and the other (let’s name him Matt) store B. Takeaway It’s really easy to associate personalization with the eCommerce world but in fact this is relevant for every business, product, marketing campaign or even in-person interaction.

User Testing 79

User Testing Customer Feedback Customer Experience Product Research 79

The Product Coalition

APRIL 24, 2023

A customer feedback repository is the place you keep all your feedback data. What is a customer feedback repository? A feedback repository is a central location where product teams can collect and organize customer feedback. What is the purpose of feedback repositories?

Feedback Software 102

Feedback Software Analytic Tools User Testing Customer Feedback 102

Mixpanel

JUNE 10, 2020

Along with fostering a company culture that’s widely adopted and understood, smart product experimentation is about prioritizing drivers before solutions, taking a measured approach, and experimenting with purpose. Ours are: Drivers before solutions HBML, or hypothesize-build-measure-learn (more on this in the next section).

User Testing 75

User Testing Product Research Weak Development Team Customer Feedback 75

DISQO

MAY 6, 2020

So CEO Jeff Dailey convened a group of superstars from within Farmers to operate independently, to develop products and services tailored for modern consumers, and to do so without disrupting the core Farmers system, processes, products or distribution model. Creating a Product Tailored for Today’s Consumer.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

DISQO

MAY 6, 2020

So CEO Jeff Dailey convened a group of superstars from within Farmers to operate independently, to develop products and services tailored for modern consumers, and to do so without disrupting the core Farmers system, processes, products or distribution model. Creating a Product Tailored for Today’s Consumer.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

Johanna Rothman

FEBRUARY 12, 2019

Your customers can't take your product more often than once or twice a year. Because the product doesn't need to leave the building, the teams don't release internally. The teams miss the feedback loops so critical for an agile approach. The developers and testers and anyone else on the product or feature teams.

User Testing 58

User Testing Product Research Customer Feedback Customer Experience 58