Userpilot

MARCH 23, 2023

Keep customers updated and follow up when the problem has been resolved to close the customer feedback loop. Examples of quantitative NPS survey questions Here are some great close-ended question examples to ask in your survey to collect quantitative data: How likely are you to recommend (product name) to a friend or colleague?

Product Research 82

Product Research User Testing Feedback Software Customer Feedback 82

Intercom, Inc.

MARCH 26, 2018

For example, If a “Save” button has been moved from the top of a page to the bottom, and now says “Update”, or if your product now auto-saves and the “Save” button was removed, these would be fundamental shifts in how your customer navigates through your product. Create a feedback loop that keeps on giving.

User Testing 190

User Testing Customer Feedback Customer Experience Product Research 190

Userpilot

JUNE 26, 2023

It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty. Implementing customer feedback systems involves gathering feedback via multiple channels, including in-app surveys , interviews, reviews, and social media comments to name a few. New feature release notes.

Feedback Software 80

Feedback Software Analytic Tools Research Software Customer Feedback 80

Mind the Product

APRIL 29, 2019

A persona starts off with a classic formula – name, age, demographic, location – and that formula can work when you have a focused audience with specific needs. But what happens when your product is direct to consumers, and there are an awful lot of them? Create a Feedback Loop. Learn more and book now here.

User Testing 145

User Testing Customer Feedback Product Research Customer Experience 145

Johanna Rothman

FEBRUARY 12, 2019

Your customers can't take your product more often than once or twice a year. Because the product doesn't need to leave the building, the teams don't release internally. The teams miss the feedback loops so critical for an agile approach. The developers and testers and anyone else on the product or feature teams.

User Testing 58

User Testing Product Research Customer Feedback Customer Experience 58

The Product Coalition

SEPTEMBER 7, 2023

In product management, we focus on a problem. And this is where most products break — enterprise and consumer, professional and personal. They break because they don’t fit in the company’s ways of working, the department’s process, the person’s day, the flow of life, you name it. Create feedback loops.

User Testing 100

User Testing Development Product Research Feedback Software 100

Userpilot

DECEMBER 11, 2019

The good news: You can tap into that growth with your product. Hopefully, the product management tools we’re going to cover will help you out! We’ve split the tools into different categories, so feel free to jump ahead to whichever kind of product you need. Feedback management (Canny, Airfocus, ProdPad).

Data Visualization 53

Data Visualization Feedback Software Research Software Analytic Tools 53

The Product Coalition

NOVEMBER 26, 2019

Managers and product managers are often frustrated by the apparent lack of care the development team is showing for the needs of the business. When a long-awaited product or feature finally launches, it often comes well short of the needs. For many organizations the solution is product management.

Onboarding KPIs 78

Onboarding KPIs Product Research Agile User Testing 78

ProductPlan

JULY 24, 2020

Communication is a vital skill for product managers. We spend lots of time thinking about the best way to deliver our product roadmaps , give presentations, run effective meetings, and create stakeholder alignment. And there may be no more valuable type of email than a customer interview email that solicits customer feedback.

Customer Feedback 77

Customer Feedback User Testing Customer Experience Product Research 77

The Product Coalition

FEBRUARY 23, 2019

Product managers seek meaningful metrics that test our assumptions and tell us something actionable about our products. Sometimes metric data overlooks relevant product and business information. Each case results in a well-intended metric that nobody but the product manager can comprehend.

Onboarding KPIs 60

Onboarding KPIs Product Research User Testing Weak Development Team 60

Intercom, Inc.

FEBRUARY 13, 2018

One, salespeople hate when deals stall because their product is missing a vital feature. Two, product people hate building features no one uses. A strong sales and product feedback loop avoids both scenarios. We narrow down the feedback to 3-5 items and attach concrete examples to each one.

Product Research 192

Product Research Feedback Software User Testing Customer Feedback 192

Hutwork

MARCH 9, 2018

Many entrepreneurs and product managers write about the skills they brought to the table and those they learned along the way. And as a product manager finding out how others made a strategy work, whether it was implementing a road-map software or avoiding other’s pitfalls can make or break your product’s success.

Article 82

Article Feedback Software Research Software User Testing 82

Userpilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. According to a study by Airfocus , 21% of product managers believe they don’t have adequate skills, which hampers AI implementation.

Analytic Tools 68

Analytic Tools Feedback Software Data Visualization Reporting Tools 68

ProductPlan

JUNE 10, 2022

Product ops has become more commonplace and established. Namely, what are they doing, and is it making a positive difference? Product leaders are already facing challenges when evaluating the work of product managers. They now have the additional burden of assessing the efficacy of product operations.

Product Research 52

Product Research Data Visualization Customer Feedback Education 52

Mixpanel

JUNE 10, 2020

Staying focused on our “north star” metrics and leveraging lightweight prototyping makes for faster, cleaner feedback loops and clear-headed decision making. Now that you’ve built the cultural foundation and framework for product iteration, it’s time to start experimenting. Experiment with purpose—and guardrails.

User Testing 75

User Testing Product Research Weak Development Team Customer Feedback 75

ProductPlan

JULY 27, 2022

Owning and managing the product stack, owning and managing product analytics, and creating customer feedback loops rounded out the top six responsibilities, all checking in at 42%. Namely, what are they doing, and is it making a positive difference? Product team efficiency.

Product Research 52

Product Research Data Visualization Customer Feedback Feedback Loop 52

Usersnap

JUNE 24, 2022

Responding with the right positive response example will close the feedback loop between you and your customers. The easiest way to personalize your review is by mentioning the customer’s name in your review. A generic positive review expresses satisfaction with your product or service without giving you specific feedback.

User Testing 52

User Testing Feedback Software Customer Feedback Software Review 52

The Product Coalition

MARCH 15, 2020

Two people are going down street, one of them (let’s name her Jane) enters store A and the other (let’s name him Matt) store B.

User Testing 79

User Testing Customer Feedback Customer Experience Product Research 79

DISQO

JANUARY 15, 2020

New York, NY – (January 15) – Alpha (www.alphahq.com), the leading market intelligence platform provider, announced today that it has named Rob Holland as the organization’s Chief Executive Officer. Holland will lead the company’s next stages of revenue, product and territory growth. Media Inquiries. SVP Marketing, Alpha.

Product Research 52

Product Research Research Software Feedback Software User Testing 52

DISQO

JANUARY 15, 2020

New York, NY – (January 15) – Alpha (www.alphahq.com), the leading market intelligence platform provider, announced today that it has named Rob Holland as the organization’s Chief Executive Officer. Holland will lead the company’s next stages of revenue, product and territory growth. Media Inquiries. SVP Marketing, Alpha.

Product Research 52

Product Research Research Software Feedback Software User Testing 52

DISQO

MARCH 9, 2017

Whether managing the hottest new tech-laden gizmo or a decades-old industrial product, I can’t imagine any product manager willingly coming up short on customer feedback. Yet the latest annual survey of some 150 product managers finds that only 3.5

Product Research 40

Product Research User Testing Customer Feedback Customer Experience 40

DISQO

MARCH 9, 2017

Whether managing the hottest new tech-laden gizmo or a decades-old industrial product, I can’t imagine any product manager willingly coming up short on customer feedback. Yet the latest annual survey of some 150 product managers finds that only 3.5

Product Research 40

Product Research User Testing Customer Feedback Customer Experience 40

The Product Coalition

JUNE 3, 2021

But what about in Product? What are common Product Management Maps? Feedback from internal teams like Sales or Support. It’s literally in the damn name! That’s how good maps are built: feedback loops created by explorers. Which apply the most to our daily lives as Product Managers?

Feedback Software 170

Feedback Software Data Visualization Research Software User Testing 170

Usersnap

JANUARY 16, 2020

In conversations with numerous product managers, we’ve learned that the biggest pains of managing customer feedback are categorizing the feedback and getting an overview of all the gathered insights. Why 84% of Product Managers employ Customer Feedback in Development Process.

User Testing 74

User Testing Customer Feedback Feedback Software Customer Experience 74

Userpilot

JANUARY 26, 2023

How does it contribute to product success? How do you embed it into your product management processes? Product managers need empathy skills to better understand user needs , choose the right problems to solve, and find solutions that will work best in their unique circumstances. Are you ready to dive in?

User Testing 87

User Testing Product Research Customer Feedback Customer Experience 87

Amplitude

MAY 6, 2020

To understand Product Intelligence, we first need to explore our personal relationships to the products we use (and stop using). Today, we—the product-using public—have more choices. We are also more connected—tablets, watches, phones, work laptops, TVs, bikes, consoles, and cars to name a few. It’s not a website.

Data Visualization 140

Data Visualization Reporting Tools Analytic Tools User Testing 140

Sachin Rekhi

OCTOBER 25, 2016

While every product team I've worked with leverages customer feedback to inform product decisions in some way, most fall short of designing their customer feedback loop to maximize the benefits to the product team of gathering, recording, and synthesizing feedback. Catalog Your Sources of Feedback.

Product Research 120

Product Research Feedback Loop Feedback Software User Testing 120

Userpilot

JUNE 10, 2022

As a product manager, you’re probably struggling with collecting and managing feature requests for your product. The fact that this type of customer feedback can come from multiple customers through multiple channels at the same time, puts a lot of pressure on the task. Bug fixes requests.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Tyner Blain

SEPTEMBER 27, 2021

One of the smoke signals which indicates agile in name only to me is when the daily stand-up reads as a status report. It is a sign of a team who might be operating with feedback loops measuring how well they follow their process, instead of how well they achieve their purpose. Priya Parker, The Art of the Gathering.

Product Research 88

Product Research Customer Experience Reporting Tools Feedback Loop 88

Gainsight

OCTOBER 14, 2020

Welcome to Day 1 of Pulse for Product, our inaugural event geared towards those in product management roles. However, the skills needed to ‘level up’ for product managers are a bit more elusive as PMs often receive varying feedback from customers, sales, customer success, engineering, etc. KEYNOTE TAKEAWAYS.

Product Research 52

Product Research Feedback Software User Testing Customer Feedback 52

Userpilot

AUGUST 14, 2023

A product satisfaction survey, as the name suggests, is a type of survey that measures your customer’s overall satisfaction with a product or service. Types of product satisfaction surveys Now, the best type of survey will always depend on your goals and the type of data you’re looking for.

Product Research 76

Product Research Data Visualization Analytic Tools Feedback Software 76

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Session recordings are exactly what the name suggests: you record and then analyze how the user interacts with the product. Let’s get right to it!

User Testing 74

User Testing Product Research Customer Experience User Experience 74

The Product Coalition

MAY 23, 2019

Even if you work for a company that is a house-hold name , you probably have heard inner rumblings on how to implement more effective strategies to reach a wider market and attract new users. by placing your name next to other strong companies means that you are able to do business at the same level as the best in the industry.

Software Review 60

Software Review Product Research Analytic Tools Feedback Loop 60

Iteratively Blog

APRIL 7, 2020

For example, you might want to send someone's name and email to Intercom for personalized customer success, while this information isn't needed in tools like Amplitude. You'd need a developer's help : As the name suggests, code-based analytics tools require a developer's time to instrument events. The misses - explicit tracking.

Events 97

Events Data Visualization Analytic Tools Feedback Software 97

Userpilot

OCTOBER 26, 2023

9 growth strategies to implement in your SaaS Growth strategies like market penetration or development are the domain of senior management or business leaders. However, SaaS product managers have also a number of growth tools they can leverage to give the business a boost. There’s more. The best part?

Feedback Software 91

Feedback Software Analytic Tools Research Software Data Visualization 91

Revulytics

AUGUST 29, 2017

When product managers were asked to name their top challenges, the difficulty of adding innovative features because the customer base demands support of older ones is very high on the list. Determining how changes to legacy versions of your software product will affect your customer base is one of the hardest parts of the job.

Analytic Tools 63

Analytic Tools Data Visualization Reporting Tools Feedback Software 63

Usersnap

JULY 27, 2020

Tracking feature requests from customers is a blessing, and also a nightmare for Product Managers. We at Usersnap believe the voice of customers should be the driver of product development. Below you can see how our product managers work with feature requests. So for those who do give you feedback, cherish them!

User Testing 95

User Testing Customer Feedback Feedback Software Embedded Analytics 95