Userpilot

JANUARY 22, 2024

A product marketing framework is like a compass that guides you through the complex, fast-paced world of SaaS. The framework is a roadmap for creating a winning product marketing strategy that drives effective resource allocation and provides a flexible foundation for growth. A good growth strategy is also data-driven.

Feedback Software 100

Feedback Software Research Software Analytic Tools Product Research 100

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 92

User Testing Customer Feedback Feedback Software Product Research 92

Userpilot

JUNE 10, 2022

The fact that this type of customer feedback can come from multiple customers through multiple channels at the same time, puts a lot of pressure on the task. To collect feature requests, you should: Add a feedback widget in your resource center or send in-app surveys. In-app real-time feedback from users.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Mixpanel

OCTOBER 10, 2019

At Mixpanel, we’ve developed a system where everybody in a position to talk to a customer can log a product gap. This system helps us capture and categorize product gaps based on the impact and severity of the problem. As a result, we are able to collect more customer feedback and build a better product.

User Testing 102

User Testing Customer Feedback Feedback Software Reporting Tools 102

Alchemer Mobile

JULY 13, 2021

Product experiences should help your team educate and nudge customers through every stage of their relationship with your brand, including onboarding, feature adoption, expansion and growth, product planning, and long-term retention—all while centering on a regular cadence of listening to and acting on customer feedback.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

Sachin Rekhi

OCTOBER 29, 2018

Probably the most frequent question I get from product managers is around how to successfully prioritize a product roadmap. I think when folks come to me with this question they are often looking for a formula they can apply or at least an algorithm they can go through to prioritize their roadmap. Customer obsession.

Roadmap 120

Roadmap Feedback Software Customer Experience User Testing 120

Userpilot

JULY 17, 2023

How to choose the right product team structure for your SaaS? Userpilot is a growth platform with advanced feedback and analytics functionality. A product team structure is how a business organizes the product team to best support software development. Book the demo to see how it can support your product team structure.

Analytic Tools 92

Analytic Tools Feedback Software Research Software Product Research 92

ProductPlan

AUGUST 10, 2023

Where charismatic leaders rally the troops around an ambitious vision with a massive potential payoff. A clear product vision Every business and product needs a vision to guide everything that follows, from strategy to staffing to roadmaps. The product vision defines where the business wants the product to be.

Reporting Tools 98

Reporting Tools Feedback Software Product Research User Testing 98

ProductPlan

NOVEMBER 2, 2022

What is feedback management? Feedback management collects user feedback to identify opportunities to improve a product or service. Why does feedback management matter? Why does feedback management matter? “Customer feedback is the easiest way to gain insights into things that matter to your business.

Customer Feedback 52

Customer Feedback User Testing Feedback Software Data Visualization 52

Userpilot

JULY 30, 2021

A product manager’s responsibilities include evaluating ideas, setting product strategy, building and sharing product roadmaps, prioritizing features and documenting requirements, defining product releases, and analyzing and reporting on progress. This feedback loop needs to be integrated into the product planning and development processes.

Feedback Software 98

Feedback Software Research Software Reporting Tools Product Research 98

The Product Guy

FEBRUARY 13, 2020

Onboarding: A huge number of hirings, from C-Level to PMs and Tech lead Process-oriented, not mission, not goals Purpose lost: make new employees impact the team as soon as possible No feedback-loop with new employees. Low accountability Limited visions of the product by PMs. Sometimes) Metrics in the loop, low customer loop.

Product Research 188

Product Research Onboarding KPIs Reporting Tools Feedback Software 188

Gainsight

JUNE 16, 2022

If you’re crafting a product roadmap, your vision and internal alignment must be crystal clear. . Too often, product leaders start building their roadmap plans only to be bombarded with conflicting feedback in all directions. So, how do you get beyond the distractions to build a roadmap you can defend and align around?

Data Visualization 52

Data Visualization Roadmap Analytic Tools Feedback Software 52

Userpilot

OCTOBER 25, 2022

To define the product vision , product managers need to take their market research results along with the company objectives and use them to outline what they want the product to be like in the future. Collecting and analyzing feedback helps product managers evaluate their products and find ways to improve them.

Product Research 95

Product Research User Testing Customer Feedback Research Software 95

The Product Coalition

OCTOBER 22, 2018

It was called: F Customer Feedback Video will be available soon too. F Customer Feedback Hello, I’m Hannah Chaplin the CEO at Receptive. However, customer feedback is actually a huge opportunity for your business. You might not know it but a ton of customer feedback is probably trapped in your organization?—?spread

User Testing 60

User Testing Feedback Software Customer Feedback User Friction 60

Gainsight

MARCH 24, 2022

Before your product starts booming, you need a product roadmap that charts a clear course to growth. Unfortunately, as a product leader or manager, you’re probably being overwhelmed by feedback from every direction. That can muddy your vision and make it feel like it’s impossible to craft a clear plan for your team.

Data Visualization 52

Data Visualization Roadmap Product Research Onboarding KPIs 52

Intercom, Inc.

JUNE 20, 2018

We created our first sales function in 2014 and in the busyness of building out the team, we had little time to reflect on how our experiences on the frontline of sales could add value to our product roadmap. We were laser-focused on helping everyone buy Intercom and nailing the fundamentals of SaaS sales.

Feedback Software 199

Feedback Software Product Research User Testing Feedback Loop 199

ProductPlan

AUGUST 10, 2023

Where charismatic leaders rally the troops around an ambitious vision with a massive potential payoff. A clear product vision Every business and product needs a vision to guide everything that follows, from strategy to staffing to roadmaps. The product vision defines where the business wants the product to be.

Reporting Tools 52

Reporting Tools Feedback Software Product Research User Testing 52

The Product Coalition

MARCH 6, 2019

If you’re a mobile app product manager there’s a whole additional layer of complexity to add to that cake. Your software needs to be updated frequently and to the satisfaction levels of the app store gatekeepers. They also said they wished they had a clearer product roadmap strategy. What are you trying to achieve?

Analytic Tools 60

Analytic Tools Feedback Software Research Software Data Visualization 60

Mixpanel

OCTOBER 10, 2019

At Mixpanel, we’ve developed a system where everybody in a position to talk to a customer can log a product gap. This system helps us capture and categorize product gaps based on the impact and severity of the problem. As a result, we are able to collect more customer feedback and build a better product.

User Testing 40

User Testing Customer Feedback Feedback Software Reporting Tools 40

ProductPlan

NOVEMBER 23, 2021

A deep understanding of the programming languages, APIs, databases, software, and information architecture used to build and run a product isn’t essential to the job in most cases. Second, it shortens the feedback loop. They must also build good relationships with the developers, who bring the product vision to life.

Analytic Tools 98

Analytic Tools User Testing Product Research Feedback Software 98

Agile Velocity

MAY 14, 2020

They are key inputs for your business and technology discussions around WHAT to work on. They are measurable outcomes – goal posts – that provide feedback on HOW your initiatives are doing. It’s more than “Training, Titles, Ceremonies, and Tools.”. From organizational silos to legacy technology. The big WHY.

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98

Intercom, Inc.

NOVEMBER 7, 2019

If people aren’t looking for your solution, you have to educate them about the problem your product solves. As Head of Sales for Spendesk, Nico was initially inspired by the vision of founder Rodolphe Ardant who had spotted a gap for ‘spend management’ in the B2B market based on personal banking trends. Nico: Exactly.

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Feedback Software Marketing User Testing Finance 162

Userpilot

MARCH 24, 2021

It helps your entire team rally around a vision and a set of outcomes, making sure everyone is aligned in reaching those product growth goals. How do you set a product vision? How do you create a roadmap? Strategy is made up of three elements: your vision, objectives and roadmap. How do you set a product vision?

Product Research 119

Product Research Onboarding KPIs Product Strategy User Testing 119

Gainsight

AUGUST 22, 2021

Product-led growth (PLG) strategies are making waves in the SaaS industry—and that’s good news for SaaS product leaders and managers. In SaaS, PLG models are becoming increasingly important. With this feedback lighting the way, you’ll see a clear route to better user experiences and a more valuable product.

Feedback Software 52

Feedback Software Research Software Product Research User Testing 52

Intercom, Inc.

OCTOBER 8, 2020

Kristen says: “This really does tend to be something where people have had a pain and they have found a solution to that pain, which is what your software or tool does, and that you are just helping them understand the right way to implement it in their organization. I think people want to buy like that.”.

Software Review 205

Software Review Enterprise Technical Review User Testing 205

The Product Guy

JUNE 20, 2019

When I joined Wetu in 2014, I was the 7th employee, we had just over 100 companies using our software, we were exclusively available in Africa, and the product was already 5 years old. Since then we have grown to over 100 employees, we have more than 800 companies using our software, and we have expanded globally. Start at the Top.

Product Research 151

Product Research Feedback Software User Testing Technical Review 151

The Basics of Product Management

JUNE 21, 2020

These two questions form the basis of any good product roadmap. Learn how to create the best product roadmap. Learning how to build a product roadmap is a key requirement to break into product management. The ability to prepare a great roadmap is one of the must have skills for any Product Manager. Roadmap Guidelines.

Definition 59

Definition Roadmap Product Research User Testing 59

The Product Coalition

MARCH 23, 2018

Where SaaS companies get prioritization wrong and a new approach to get it right There are many ways to prioritize what makes it onto your SaaS product roadmap and most of them are incredibly time-consuming and only done by your product teams. Getting buy in to the company vision and the ‘why’ driving that vision are essential.

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

Sachin Rekhi

JUNE 25, 2017

I then break down the resources into the way I think about what a product manager does, which is drive the vision, strategy, design, and execution of their product. One of the key responsibilities of a product manager is to define, articulate, and evangelize the vision for their product.

Product Research 167

Product Research User Testing Analytic Tools Product Management 167

The Product Coalition

MAY 13, 2020

They keep the Product Manager supplied with the tools and information they need to get their job done. They strengthen customer feedback loops, and scaling product knowledge within the company. Vision and Strategy: PMs own the product vision, defining the north star that keeps teams aligned and focused on a common goal.

Product Research 148

Product Research Data Visualization User Testing Research Software 148

Bain Public

JULY 12, 2021

By knowing your training dataset cold, you set the vision and direction of the product. Don’t expect it to behave like a traditional software project. Here are some of the costs to take into consideration: Engineering costs: This includes new infrastructures, tools, processes and GPU costs.

Artificial Inteligence 52

Artificial Inteligence Data Visualization Feedback Software Product Research 52

The Product Coalition

DECEMBER 21, 2018

The Customer is NOT Always Right A transcript of my talk at SaaS North, Ottawa, 2018 Hi everyone, I’m Hannah Chaplin, the CEO at Receptive. It’s fantastic to be here, and thank you to Michelle and the team at SaaS North for the invitation. Customer feedback really became important for me in my first SaaS business.

User Testing 60

User Testing Feedback Software Customer Feedback Customer Experience 60

Mind the Product

JANUARY 7, 2019

Like product development, creating a talk is a highly iterative process that depends on feedback loops and metrics. Tools/frameworks/models, and. How many of you think product roadmaps are helpful? Tools, Frameworks, and Models. One of my favorite models is the “ GLE e model” which helps to craft a product vision.

Product Research 123

Product Research Data Visualization Feedback Software User Testing 123

Userpilot

APRIL 7, 2024

SaaS product management is about understanding user pain points, crafting features that solve real problems, and constantly improving the user experience. The approach to managing SaaS products is entirely different from traditional on-premise software. Develop the product roadmap. Develop the product roadmap.

Feedback Software 40

Feedback Software Research Software Analytic Tools Data Visualization 40

Agile Velocity

FEBRUARY 12, 2020

Teams that are unable to articulate the organization’s customer-focused vision and how their work ties into the greater whole (organizational strategy, vision, roadmaps, etc.) This lack of consistency in understanding and practice impacts team effectiveness and is further amplified when operating at scale in large solutions.

Agile 68

Agile Feedback Software Product Research User Testing 68

Mind the Product

OCTOBER 8, 2018

His product journey started with the discovery that his wife (and, by extension, many women in rural India) couldn’t afford commercially available sanitary products, and was having to resort to dangerously unhygienic homemade solutions. User Feedback is Essential. Product Management Takeaway. Product Management Takeaway.

Product Research 144

Product Research User Testing Marketing Weak Development Team 144

The Product Coalition

MARCH 29, 2018

Our solution uniquely solves the problem. The fewer competitors offering solutions, the better. It’s easy to quantify the ROI of our solution. Companies buy solutions they believe will drive incremental revenue, reduce costs, improve customer satisfaction, or improve employee productivity. Doing it all yourself?

Development Team Review 113

Development Team Review Weak Development Team Feedback Software Product Research 113