Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth. Offer self-service support via in-app resource centers.

Feedback Software 96

Feedback Software Analytic Tools Customer Experience User Testing 96

Userpilot

JANUARY 22, 2024

A product marketing framework is like a compass that guides you through the complex, fast-paced world of SaaS. For your product marketing strategy, however, you’ll need to align your sales and marketing teams, create a value-based pricing strategy , collect and apply customer feedback , and map out the customer journey.

Feedback Software 98

Feedback Software Research Software Analytic Tools Product Research 98

Userpilot

MARCH 2, 2022

Wondering how you can leverage SaaS OKRs to drive success in your business? So, let’s see how you can implement SaaS OKRs successfully to track progress towards these goals and drive product growth. To grade OKRs, use a scoring system on a scale of 0.0 What are OKRs in SaaS? OKRs example. Why are OKRs important?

Feedback Software 104

Feedback Software Onboarding KPIs Reporting Tools Product Research 104

Userpilot

MARCH 29, 2023

In this article, we also look at different kinds of digital analytics data, how to implement a digital analytics strategy, and the best tools to help you do it! social media engagement or email click-through rate), or feedback data (e.g., The next step involves collecting relevant customer data with appropriate analytics tools.

Data Visualization 89

Data Visualization Analytic Tools Embedded Analytics Feedback Software 89

Userpilot

MAY 22, 2023

A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. You can build a CX strategy by: Starting clear customer experience vision and goals using the likes of SMART framework. Offer self-service support in multiple formats and an in-app resource center.

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Product Research 82

Userpilot

JUNE 10, 2022

The fact that this type of customer feedback can come from multiple customers through multiple channels at the same time, puts a lot of pressure on the task. To collect feature requests, you should: Add a feedback widget in your resource center or send in-app surveys. In-app real-time feedback from users.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Userpilot

JANUARY 29, 2023

Without validating features, it’s easy to create products that aren’t aligned with their vision or are difficult to differentiate. The technique helps you ensure alignment between product vision , mission, goals, and initiatives. Create PMF surveys with Userpilot. Start with the Lean Value Tree for high-level validation.

User Testing 96

User Testing Product Research Framework Feedback Software 96

Alchemer Mobile

JULY 13, 2021

Product experiences should help your team educate and nudge customers through every stage of their relationship with your brand, including onboarding, feature adoption, expansion and growth, product planning, and long-term retention—all while centering on a regular cadence of listening to and acting on customer feedback.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

Userpilot

JUNE 17, 2022

Let’s help you find the differences so you can choose the most relevant one to maximize customer retention and boost your SaaS growth. Setting the team vision and mission is the first thing you should do to motivate your employees. Keep feedback loops to perfect your OKR framework. This is how they differ.

Feedback Software 52

Feedback Software Product Research Customer Feedback Reporting Tools 52

Userpilot

DECEMBER 12, 2023

A successful roadmap should include information on UX vision , strategy, goals, themes, milestones, and a timeline. Common research techniques include user behavior analysis, surveys, and interviews. Next, plot the UX initiatives on the roadmap using a project management or roadmapping tool like Asana or Roadmunk. UX roadmap.

Roadmap 98

Roadmap Customer Experience UX Product Research 98

Userpilot

OCTOBER 13, 2022

To differentiate your product successfully, conduct market research, track product usage , and collect feedback to identify user needs. Also, check how it fits into your product vision. All great products start with a solid product vision. Having a clear vision will allow you to develop a robust strategy to realize it.

Product Research 91

Product Research User Testing Feedback Software Research Software 91

Userpilot

OCTOBER 25, 2022

To define the product vision , product managers need to take their market research results along with the company objectives and use them to outline what they want the product to be like in the future. Collecting and analyzing feedback helps product managers evaluate their products and find ways to improve them.

Product Research 93

Product Research User Testing Customer Feedback Research Software 93

UX Planet

JANUARY 16, 2024

They believe so strongly in their vision that they assume it’s universally appealing. Lack of research skills: Conducting effective research requires specific skills and tools. Online surveys, social media polls, and free or low-cost research tools can provide valuable insights.

Branding 95

Branding User Testing Product Research Data Visualization 95

The Product Coalition

MARCH 6, 2019

If you’re a mobile app product manager there’s a whole additional layer of complexity to add to that cake. Your software needs to be updated frequently and to the satisfaction levels of the app store gatekeepers. Simply follow the below steps and tick them off in turn to deliver the best mobile app product you can.

Analytic Tools 60

Analytic Tools Feedback Software Research Software Data Visualization 60

Agile Velocity

MAY 14, 2020

They are key inputs for your business and technology discussions around WHAT to work on. They are measurable outcomes – goal posts – that provide feedback on HOW your initiatives are doing. It’s more than “Training, Titles, Ceremonies, and Tools.”. From organizational silos to legacy technology. The big WHY.

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98

Userpilot

JULY 9, 2023

Use surveys , interviews, and focus groups to gather qualitative data about their needs, pain points , and preferences. Regularly collecting and analyzing customer feedback is essential for monitoring usability and identifying areas for improvement. A/B tests allow you to identify the best versions of your UI and in-app content.

User Testing 83

User Testing Product Research Customer Experience User Experience 83

Gainsight

AUGUST 22, 2021

Product-led growth (PLG) strategies are making waves in the SaaS industry—and that’s good news for SaaS product leaders and managers. In SaaS, PLG models are becoming increasingly important. With this feedback lighting the way, you’ll see a clear route to better user experiences and a more valuable product.

Feedback Software 52

Feedback Software Research Software Product Research User Testing 52

Mind the Product

JANUARY 7, 2019

Like product development, creating a talk is a highly iterative process that depends on feedback loops and metrics. Tools/frameworks/models, and. Tools, Frameworks, and Models. One of my favorite models is the “ GLE e model” which helps to craft a product vision. 2) The solution. Share Your Story.

Product Research 122

Product Research Data Visualization Feedback Software User Testing 122

Gainsight

JUNE 16, 2022

If you’re crafting a product roadmap, your vision and internal alignment must be crystal clear. . Too often, product leaders start building their roadmap plans only to be bombarded with conflicting feedback in all directions. Product roadmaps are tools that product leaders and managers use to guide product plans and chart progress.

Data Visualization 52

Data Visualization Roadmap Analytic Tools Feedback Software 52

The Product Coalition

MARCH 23, 2018

Where SaaS companies get prioritization wrong and a new approach to get it right There are many ways to prioritize what makes it onto your SaaS product roadmap and most of them are incredibly time-consuming and only done by your product teams. Everything you choose to improve or build in your SaaS product should support the business.

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

The Product Coalition

MARCH 29, 2018

Our solution uniquely solves the problem. The fewer competitors offering solutions, the better. It’s easy to quantify the ROI of our solution. Companies buy solutions they believe will drive incremental revenue, reduce costs, improve customer satisfaction, or improve employee productivity. Doing it all yourself?

Development Team Review 113

Development Team Review Weak Development Team Feedback Software Product Research 113

Mind the Product

MARCH 7, 2018

In many companies, improving engagement is a reactive process: as a product manager you wake up to a barrage of support requests after launching a new feature, or your in-app analytics reveal that new users are skipping over key functionality and never reaching their “aha!” Give Your Product a Voice. Use Data to Refine Your Message.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Product Research 93

Userpilot

OCTOBER 15, 2022

Customer feedback collection is the lifeblood of any successful SaaS company. Let’s explore some customer feedback collection methods and best practices for scaling up your efforts. Let’s explore some customer feedback collection methods and best practices for scaling up your efforts.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Userpilot

APRIL 7, 2024

SaaS product management is about understanding user pain points, crafting features that solve real problems, and constantly improving the user experience. The approach to managing SaaS products is entirely different from traditional on-premise software. Build in-app flows to help users discover features. User empathy.

Feedback Software 40

Feedback Software Research Software Analytic Tools Data Visualization 40

Userpilot

APRIL 27, 2023

Customer feedback is like a window into your customers’ minds. In this article, we explore the: Most common types of feedback, Top ways to collect actionable feedback, Best practices to follow, And, leading software that’ll get the job done. Emails surveys allow you to reach inactive or churned users.

Feedback Software 75

Feedback Software User Testing Customer Feedback Analytic Tools 75

Mind the Product

OCTOBER 8, 2018

His product journey started with the discovery that his wife (and, by extension, many women in rural India) couldn’t afford commercially available sanitary products, and was having to resort to dangerously unhygienic homemade solutions. User Feedback is Essential. Product Management Takeaway. Product Management Takeaway.

Product Research 142

Product Research User Testing Marketing Weak Development Team 142

Gainsight

MARCH 24, 2022

Unfortunately, as a product leader or manager, you’re probably being overwhelmed by feedback from every direction. That can muddy your vision and make it feel like it’s impossible to craft a clear plan for your team. These tools are critical because they sharpen your strategy and keep your team pushing forward in the same direction.

Data Visualization 52

Data Visualization Roadmap Product Research Onboarding KPIs 52

Agile Velocity

MAY 20, 2020

I appreciate the concept of the “business operating system” and balancing the agile enterprise. This is, of course, all very subjective, but it may be a valuable tool to help tune decisions and prioritize areas of need. . Rather than predict the unpredictable, agile leaders build rapid feedback loops.”.

Agile 80

Agile Feedback Software Data Visualization Research Software 80

Userpilot

FEBRUARY 23, 2022

Do you have a feedback management system in place? Gathering feedback is one of the most important aspects of managing a product. To truly understand how to build the best version of your product, you must tap into your customers’ feedback , frustrations, and insights. But what do you do once you get the feedback?

Feedback Software 87

Feedback Software Research Software User Testing Reporting Tools 87

Userpilot

MAY 17, 2022

Closing the customer feedback loop is an important practice for SaaS companies as it’s often the thin line between churn and customer retention. Do you collect feedback and user sentiment regularly and act on insights? Customer feedback is the opinion that customers have after using your product or service.

Product Research 91

Product Research Feedback Loop Feedback Software User Testing 91

Alchemer Mobile

FEBRUARY 2, 2021

Unfortunately, “If you build it, they will come” does not hold true when it comes to the mobile app launch. This famous line from Field of Dreams is all too representative of how many app publishers face the ‘inessentiality’ of mobile marketing. They focus all of their time and resources on building a great app. It’s marketing.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

JULY 4, 2022

Why should you adopt a customer-led growth strategy in your SaaS? In this article, we’ll be discussing the customer-led growth strategy, why it is so effective, and how you can implement it in SaaS companies. Five steps to implementing the customer-led strategy in SaaS companies. Let’s begin! What is customer-led growth?

Feedback Software 118

Feedback Software Analytic Tools Customer Feedback Customer Experience 118

Userpilot

NOVEMBER 24, 2022

A customer request management system consists of tools and processes that allow the relevant teams to deal with requests efficiently. Similar requests and customer feedback may highlight problems that need urgent attention from the product team. What is a customer request management system?

Feedback Software 91

Feedback Software User Testing Product Research Customer Experience 91

Mind the Product

DECEMBER 7, 2016

My epiphany has made me realise I can use Product tools and techniques to develop the team and simultaneously demonstrate these tools and techniques to them. Vision – the who and what. We co-created our vision using Roman Pichler’s canvas. Our team vision is: Create exceptional digital experiences, effectively.

Product Research 70

Product Research User Testing Development Product Management 70

Userpilot

FEBRUARY 20, 2024

We also share software products you can use to create a foolproof product roadmap and drive product-led growth. A product roadmap is a general term for a plan that highlights the direction, vision , priorities, and progress of a product’s development over time. What is a data product roadmap? How do you build one?

Data Visualization 98

Data Visualization Feedback Software Research Software User Testing 98

DISQO

JULY 11, 2019

Last month, Facebook confirmed its rumored ambition to create a financial system based off a new cryptocurrency called Libra. What this means for consumers and users of the social media platform is that its value should not change much compared to other forms of currency, like the U.S. What is Libra?

Reporting Tools 40

Reporting Tools Product Research User Testing Data Visualization 40

DISQO

JULY 11, 2019

Last month, Facebook confirmed its rumored ambition to create a financial system based off a new cryptocurrency called Libra. What this means for consumers and users of the social media platform is that its value should not change much compared to other forms of currency, like the U.S. What is Libra?

Reporting Tools 40

Reporting Tools Product Research User Testing Data Visualization 40