Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job.

Analytic Tools 78

Analytic Tools Feedback Software Research Software Data Visualization 78

Userpilot

AUGUST 19, 2022

For any SaaS owner or product manager , organizing a successful software rollout can be a stressful, exhilarating experience. In this article, we’re going to unpack the mysteries of what it takes to put together a truly successful software rollout plan. What is rollout in software development? Ready to get started?

Analytic Tools 95

Analytic Tools Feedback Software User Testing Customer Experience 95

Userpilot

SEPTEMBER 21, 2022

Close the feedback loop and build trust with customers. How to announce product change: Use in-app notifications to communicate product changes and get users to engage with the updates immediately. Pair in-app notifications with email marketing. A/B test to find the perfect approach for in-app notifications.

Feedback Software 83

Feedback Software User Testing Product Research Customer Experience 83

Userpilot

MAY 2, 2024

You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. It’s crucial for SaaS businesses because it drives revenue growth, increases customer lifetime value , reduces customer acquisition costs , and fosters positive word-of-mouth marketing.

Onboarding KPIs 94

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 94

Userpilot

MAY 26, 2024

How to leverage them to drive more growth in your SaaS? In this article, we’ll explore what funnels are in marketing and how understanding both the marketing and sales funnel is crucial for driving growth in SaaS. Middle of Funnel (MOFU) : Engagement stage where prospects acknowledge their needs and seek solutions.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job.

Analytic Tools 64

Analytic Tools Feedback Software Research Software Data Visualization 64

Userpilot

DECEMBER 19, 2023

SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth.

Feedback Software 80

Feedback Software Analytic Tools Product Research User Friction 80

Usersnap

SEPTEMBER 20, 2021

Even if you don’t have your customer feedback software yet, you’re still doing everything possible to satisfy your customers. Well, your answers lie in customer feedback (?? However, you need the best customer feedback tools for collecting the information from your customers. Follow-up With Tool Reviews 2.

Feedback Software 52

Feedback Software Research Software Reporting Tools User Testing 52

Userpilot

SEPTEMBER 16, 2022

Listening and acting on feedback to close the feedback loop. Fixing empty states with in-app messaging and pre-made templates, like Userpilot. Offering self-service support so users can access a help center inside your app. Collecting passive feedback with in-app surveys , like Miro.

Feedback Software 91

Feedback Software Customer Experience User Testing Customer Feedback 91

Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth. Provide product training via live webinars.

Feedback Software 91

Feedback Software Analytic Tools Customer Experience User Testing 91

Userpilot

APRIL 8, 2024

Following the right SaaS growth strategies can make a difference in how your business evolves and survives. TL;DR A SaaS growth strategy is a comprehensive plan designed to increase a company's user base, revenue, and market presence. There are 2 main types of growth strategies for every SaaS business: Product-led growth.

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52

Usersnap

SEPTEMBER 9, 2021

Ever found yourself getting loads of feedback, but didn’t have the customer feedback system in place to do something with it all? Not only is it a mess for you, but it can also let your customers down when you don’t do something about their feedback. The customer feedback system learning.

Feedback Software 52

Feedback Software Research Software User Testing Reporting Tools 52

Usersnap

AUGUST 26, 2021

There are two reactions to receiving customer feedback: “yippie!” or “ouch…” And while we can’t guarantee you 100% positive feedback, we do have some proven strategies and tactics to help you join those 84% of digital companies that prioritized working on customer experience and recorded an increase in revenue.

Feedback Software 119

Feedback Software User Testing Customer Feedback Data Visualization 119

Userpilot

DECEMBER 19, 2022

Boost customer satisfaction by providing both a self-service support system and a live chat system for users to get quick answers to queries. Provide continued onboarding using tooltips, slideouts, and modals to offer in-app guidance. Collect customer feedback using targeted in-app microsurveys.

Feedback Software 91

Feedback Software Customer Experience Customer Feedback Product Research 91

Userpilot

AUGUST 11, 2022

Creating a minimum-viable onboarding process with in-app guidance. Educating customers with in-app help and improving customer experience. Collecting customer feedback and closing feedback loops. Personalize in-app experiences based on specific segments and in-app behavior. What is customer success?

Feedback Software 93

Feedback Software Research Software Analytic Tools User Testing 93

Userpilot

MAY 29, 2023

SaaS companies usually follow a subscription-based business model. Most SaaS businesses have an average monthly customer attrition rate of around 1%. All SaaS companies should keep the churn rate under 5%. Customer feedback from customer satisfaction surveys provides deeper insights. What is customer attrition?

Analytic Tools 64

Analytic Tools Feedback Software Customer Feedback Data Visualization 64

Userpilot

OCTOBER 26, 2023

How can you implement them in the SaaS context? Growth loops leverage product virality, encouraging existing users to promote the product and attract new customers. SaaS companies enhance customer acquisition and retention through personalized onboarding and in-app guidance. What are growth initiatives?

Feedback Software 93

Feedback Software Analytic Tools Research Software Data Visualization 93

Userpilot

JANUARY 17, 2023

Which involves the implementation of your product through in-app onboarding and self-service support. It involves adapting your product to your customer’s ever-changing expectations through in-app surveys and review gathering, making it timeless. Time to live is the time it takes for a customer to implement your solution.

Feedback Software 90

Feedback Software Research Software Onboarding KPIs Customer Experience 90

Userpilot

JULY 22, 2022

SaaS businesses should use both models together. Focus on making an amazing product, collect user feedback , and then implement that feedback into product improvements. Use in-app guidance regularly to educate existing customers , even long after onboarding is done. This is where the SaaS reverse trial comes in.

Feedback Software 88

Feedback Software Analytic Tools User Testing Product Research 88

Userpilot

FEBRUARY 26, 2023

Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. Best practices to have in mind when building your playbook include: Creating a customer-centric approach that encourages and acts on customer feedback and contributions.

Feedback Software 87

Feedback Software Analytic Tools Customer Experience Customer Feedback 87

Userpilot

AUGUST 20, 2023

As you had to react to their inquiry and find solutions quickly. There are eight ways to deliver proactive customer service as a SaaS business: Use in-app guidance to introduce core features to new users during their onboarding. As you had to react to their inquiry and find solutions quickly.

Data Visualization 71

Data Visualization Analytic Tools Feedback Software User Testing 71

Gainsight

MARCH 21, 2024

In a recent webinar, Strategic CX in Action: How Tricentis Leverages AI for Customer Success and Support Alignment , Somya Kapoor, CEO and Co-founder, TheLoops, and Genady Rashkovan, VP of Global Support, Tricentis, discussed the role of AI in transforming Customer Support and Success. One use case is analyzing large quantities of rich data.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Feedback 52

Userpilot

OCTOBER 26, 2023

We also look at examples of companies that have managed to ace product-led growth for complex software solutions. Contextual in-app messages are a great tool to drive feature discovery and adoption. Implement feedback loops and iterate on user feedback to improve product experience.

Analytic Tools 81

Analytic Tools Feedback Software Product Research Data Visualization 81

Userpilot

FEBRUARY 20, 2024

We also share software products you can use to create a foolproof product roadmap and drive product-led growth. Here, the product manager mainly makes decisions based on intuition, customer feedback or (requests), and market trends. Register to watch the webinar. What positions yours as a better solution?

Data Visualization 91

Data Visualization Feedback Software Research Software User Testing 91

Userpilot

JANUARY 9, 2023

What tools can help you personalize the customer experience? Implement proactive customer support paired with customized educational resources to provide personalized solutions to user issues. Regularly collect feedback and act on them, help them discover features contextually, and implement a customer loyalty program.

Feedback Software 87

Feedback Software Analytic Tools Research Software Customer Experience 87

Userpilot

JUNE 9, 2023

Here are the ways you can segment onboarding messages to personalize the customer experience: Segmenting new users helps you send relevant, customized in-app messages. Analyzing feature usage helps you identify features with high/low engagement and provide in-app guidance to improve feature engagement.

Messaging 69

Messaging Feedback Software Product Research Customer Feedback 69

Userpilot

SEPTEMBER 20, 2022

We’ll also consider some famous SaaS word-of-mouth marketing examples. Stimulate discussions about your product on social media platforms using experience marketing or targeted social media marketing. You can also intentionally create hashtags that give your audience a cohesive system of discussing your brand, event, or campaign.

Feedback Software 79

Feedback Software Branding Customer Experience User Testing 79

Userpilot

JANUARY 26, 2023

Implement an in-app knowledge base with self-help resources. Send payment reminders both through email and in-app to prevent involuntary churn. Collect feedback and act on it to make customers feel heard. Those that choose these scores are happy with your tool but not sure they want to recommend it.

Analytic Tools 95

Analytic Tools Feedback Software Onboarding KPIs Customer Experience 95

Userpilot

NOVEMBER 30, 2022

Another option is gathering feedback directly: launch UX , NPS, or other surveys at relevant stages in the journey to gather direct insight from your customers. You’ll need a tool to help you translate all this into reality. Key benefits of delivering personalized customer experiences in SaaS.

Data Visualization 92

Data Visualization Customer Experience Feedback Software Analytic Tools 92

Userpilot

OCTOBER 21, 2022

Using in-app patterns like tooltips and modals to guide users and help them achieve their goals. Acting on feedback and communicating to make customers feel heard. Showing testimonials and reviews on your platforms so customers can see you’re trustworthy. Offer in-app guidance when the user is stuck.

Feedback Software 95

Feedback Software User Testing Customer Experience Customer Feedback 95

Userpilot

JULY 18, 2022

Are you satisfied with the customer loyalty and retention rates of your SaaS? Today we explore what customer loyalty and retention mean for SaaS, how retention differs from loyalty, and tactics to help you boost both. Repeated engagement in SaaS translates into customer stickiness and retention. Some of them never would.

Feedback Software 81

Feedback Software Analytic Tools Research Software User Testing 81

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Customer intimacy is based on building an intimate relationship with the customers, so only you can offer a solution for their unique needs. Measure how your customers behave inside your app to improve the customer experience.

User Testing 95

User Testing Feedback Software Research Software Analytic Tools 95

Userpilot

OCTOBER 19, 2021

Said every product manager and product marketing manager currently working in SaaS ever ??????! The super-short answer is: Find the best customer retention software that helps you build user engagement and combat churn ; and. In SaaS, customer retention is the sum of all activities a business undertakes to keep its users.

Feedback Software 85

Feedback Software Analytic Tools User Testing Customer Experience 85

Userpilot

JULY 11, 2022

In the competitive world of SaaS products, keeping hold of your customers is critically important: in this article, we’re going to explore five of the most consequential types of automation flows for customer retention. In-app automation flows are highly versatile. 1 – Automate the in-app onboarding flow.

Feedback Software 90

Feedback Software Customer Experience User Testing Customer Feedback 90

Userpilot

JUNE 19, 2023

Let’s explore 12 strategies to boost user engagement on your app and increase conversions, retention, loyalty, and ultimately, product growth. To measure user engagement in SaaS, you want to go beyond the sale and look for retention signals such as product usage , MAUs, feature discovery, and customer stickiness.

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User Testing Product Research Feedback Software Customer Experience 86

Userpilot

MARCH 25, 2024

Use checklists to guide users toward key actions within your app. Help existing customers master advanced features with webinars. Collect customer feedback to improve your customer retention strategy. Userpilot helps you analyze product usage and create contextual in-app experiences to reduce the attrition rate.

User Testing 82

User Testing Customer Experience Data Visualization Customer Feedback 82

Userpilot

MAY 27, 2024

For example, you’ll need a robust tool to handle data privacy concerns and collect data efficiently. Plus, it requires constant analysis and feedback collection to remain relevant. Find the right tool to make customer loyalty segmentation easier. Customer feedback. Book a Userpilot demo today and see how it can help!

Data Visualization 68

Data Visualization Product Research User Testing Customer Experience 68