Userpilot

NOVEMBER 1, 2022

Some prefer getting help by turning to a self-serve knowledge base, whereas others want to talk to your team directly. Build a robust self-serve knowledge base that has a mix of helpful content, including videos and written guides. You can even show or hide relevant modules based on your customer’s needs.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

The Product Coalition

MARCH 3, 2023

While getting help can take many ways, from self-serve knowledge base articles to forums, talking to a human on the phone, or even on-site visits, too many companies treat support as a cost center to be minimized. It would be best to have built-in feedback loops to ensure you move as many right players forward as possible.

Customer Experience 126

Customer Experience Customer Feedback User Testing User Friction 126

Userpilot

MAY 22, 2023

Customer feedback data at various touchpoints and later close the feedback loop by analyzing feedback and taking action. Your customer success team should work closely with the product and content teams to include self-training materials, knowledge base , product documentation, etc., Customer feedback loop.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Product Research 96

Userpilot

MAY 13, 2024

Best practices for feedback collection involve triggering the surveys in context, keeping them short, avoiding leading questions, and closing the feedback loop. To collect user feedback by building in-app surveys and keep track of your analytics in the same place, try Userpilot. Close the customer feedback loop.

Customer Feedback 105

Customer Feedback User Testing Feedback Software Product Research 105

Userpilot

MARCH 29, 2023

If you don’t have enough responses from your NPS survey, focus on closing the feedback loop. Close the feedback loop Focus on closing the feedback loop and resolving the problems that customers have raised within their NPS answers. A diagram of a customer feedback loop.

Product Research 94

Product Research Customer Feedback Customer Experience Onboarding KPIs 94

Userpilot

APRIL 8, 2024

Develop a detailed knowledge base covering all aspects of your product. Always act on customer feedback and close the feedback loop. Use analytics and feedback to identify power users. Incorporate accessibility features like localization to accommodate all users. Set up loyalty schemes to reward customers.

Analytic Tools 100

Analytic Tools Feedback Software Data Visualization Strategy 100

Userpilot

APRIL 22, 2024

Building an in-app knowledge base to address common issues and reduce user friction. Triggering upsells strategically based on user engagement and value addition. Avoid customer frustration with self-service knowledge bases A great opportunity to offer a top-notch customer experience is through an in-app resource center.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Intercom, Inc.

JANUARY 20, 2021

Your knowledge base is a living entity, just like your product. The best way to ensure your content remains fresh is to make sure you’ve got open feedback channels across the company. These feedback loops are essential to producing quality educational content. Revisit your content often.

User Testing 232

User Testing Customer Feedback Customer Experience Embedded Analytics 232

Userpilot

MAY 21, 2024

To create an effective knowledge base : Identify common issues that make customers drop off and disengage. This lets you collect feedback that’s relevant to their specific needs, iterate your customer lifecycle management strategy, and close the feedback loop. CSAT survey for customer support.

Data Visualization 105

Data Visualization Customer Experience User Testing Customer Feedback 105

Userpilot

MAY 23, 2023

It’s much more engaging than trawling through a knowledge base. Automatically close the feedback loop to improve customer satisfaction What is this? Gathering feedback is one thing but acting on it and informing your users about the changes you’ve made is another. Closing the customer feedback loop.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Userpilot

JANUARY 15, 2024

This creates a feedback loop that you can use to drive continuous improvement. It includes features like: Multi-channel helpdesk Live chat capabilities Knowledge base builder Support ticketing system Analytics reporting Community forums Sales CRM (Zendesk Sell) Source: Zendesk.

Analytic Tools 101

Analytic Tools Feedback Software Reporting Tools Data Visualization 101

Modus Create

JULY 13, 2021

Create a Knowledge Base. Creating a knowledge base isn’t a one-time project but a mindset. You’ve got all the tools in place — an accessible knowledge base and a visual collaboration platform. Create Feedback Loops. Create a centralized repository of important documents for your team.

Product Research 98

Product Research Feedback Software Feedback Loop Customer Experience 98

Userpilot

AUGUST 11, 2022

Collecting customer feedback and closing feedback loops. Collecting customer feedback and closing feedback loops. When it comes to product education , you can guide users with in-app guides, video tutorials , and a knowledge base. Collecting customer feedback and closing the feedback loop.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

OCTOBER 26, 2023

Implement feedback loops and iterate on user feedback to improve product experience. Instead of forcing users to contact customer support or customer success teams, product-led businesses offer users on-demand support through knowledge bases , resource centers, and in-app guidance. Funnel analysis in Userpilot.

Analytic Tools 103

Analytic Tools Feedback Software Product Research Data Visualization 103

Userpilot

JULY 29, 2021

A customer engagement solution helps you to build personalized interactions with users across each touchpoint in the customer journey based on the user’s needs, jobs to be done, and in-app behavior. In-app guidance can include: Moving your knowledge base from your website into your app. Feedback loops.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Userpilot

JANUARY 20, 2024

Documenting the RCA process helps you avoid going around in circles and build a knowledge base that can inform future decision-making and process improvements. To achieve this, train all your team members in basic RCA techniques, establish feedback loops, and schedule regular reviews.

Feedback Software 115

Feedback Software Analytic Tools Research Software User Testing 115

Userpilot

MAY 2, 2024

Quality customer support and training equip users with the knowledge to overcome challenges and leverage the product’s full capabilities. Self-service resources like knowledge bases and chatbots provide 24/7 assistance and reduce the time needed to solve issues. It keeps the product fresh and users engaged.

Onboarding KPIs 111

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 111

Userpilot

FEBRUARY 21, 2022

By helping real users build their knowledge base through engaging with interactive content relevant to them. for user onboarding ), and offering self-service support with a Resource Centre can help your users expand their knowledge base. Interactive user guides improve user onboarding and drive product adoption.

Feedback Software 98

Feedback Software User Testing Customer Experience Onboarding KPIs 98

Userpilot

AUGUST 23, 2022

Offer a mixture of educational resources such as video tutorials , knowledge base articles, and case studies to make the center rich and engaging. Run voice of the customer programs and continuously collect customer feedback with individual interviews, focus groups, in-app surveys, etc.

Customer Experience 97

Customer Experience Feedback Software Customer Feedback User Testing 97

Userpilot

JANUARY 26, 2023

Set event-based triggers to automate the process and send the survey at the most relevant time for the customer. Follow up after the survey and inform customers of any changes to close the feedback loop. Want to set up a real-time customer feedback system? What is real-time customer feedback?

Feedback Software 98

Feedback Software Customer Feedback Customer Experience User Testing 98

Userpilot

AUGUST 23, 2021

NPS software tools make this scalable with automatic, personalized messages that trigger based on a user’s NPS response. Consider offering in-app support such as knowledge bases , to help address customers' struggles. How to turn NPS detractors to promoters using feedback? Also, in-app surveys (eg.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Gainsight

MAY 4, 2023

That reason will always be your content i.e. your articles, documentation, product roadmap updates, knowledge base, and professional discussions. From building engagement groups to a strong product feedback loop, Personio highlights the value of Community in driving a durable business through digital-led strategy.

Feedback Software 52

Feedback Software Customer Experience User Testing Product Research 52

Userpilot

MARCH 27, 2023

Sending an NPS survey after a customer service interaction to rate your support agent’s effectiveness, and the quality of your customer service process, and find common problems you can address in your knowledge base. This shows customers that their opinion is valued and might even prevent churn.

Product Research 98

Product Research Feedback Software Customer Experience Data Visualization 98

Userpilot

JANUARY 14, 2022

Such tools include chatbots, knowledge bases, help centers, and interactive walkthroughs. A survey by Coleman Parkes found that introducing a self-service knowledge base can boost your retention rate by 85%. In addition, you can include a link to your knowledge base inside your help center.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

AUGUST 2, 2023

Remove friction and elevate the customer experience with self-service support A self-service knowledge base reduces the number of customers that become disengaged from the lack of an efficient support system. It’s not enough to build a knowledge base; ensure it has all the information customers need at every stage of their journey.

Feedback Software 97

Feedback Software User Testing Customer Experience User Friction 97

Userpilot

JULY 21, 2022

Userpilot is a code-free solution that allows you to create in-app guidance and in-app knowledge bases to provide self-support and enhance the customer experience. Automated workflows such as knowledge bases or chatbots enable customers to access resources without waiting for human-to-human interaction.

Feedback Software 98

Feedback Software Reporting Tools Customer Experience Data Visualization 98

Intercom, Inc.

NOVEMBER 24, 2020

The team is also leveraging these messages to implement a feedback loop, regularly sending out NPS surveys to capture customer sentiment and ensure that customer feedback is frequently collected and communicated back into the company. Fostering a culture of being quick to respond.

Feedback Software 118

Feedback Software Customer Experience User Testing Technical Review 118

Userpilot

APRIL 18, 2023

Gather customer feedback to improve your product and ultimately close the feedback loop. To solve this, add an in-app help center to give users access to the knowledge base , tutorials, videos , and support tickets right from the product UI. You see, you shouldn’t receive feedback for the sake of it.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

OCTOBER 16, 2022

Collect active and passive feedback , act on it, and close the feedback loop. For the best user experience, combine all the self-help resources in an easily accessible knowledge base. That’s why collecting feedback is useless if you don’t close the feedback loop.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

FEBRUARY 21, 2023

Offer self-service support with an in-app knowledge base. Invite your user base to a webinar where they can learn to use complex features. For this, embed an in-app knowledge base where users can search for any resource they need, such as articles, video guides, FAQs, and support—without ever leaving your app.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

Userpilot

FEBRUARY 21, 2023

Offer self-service support with an in-app knowledge base. Invite your user base to a webinar where they can learn to use complex features. For this, embed an in-app knowledge base where users can search for any resource they need, such as articles, video guides, FAQs, and support—without ever leaving your app.

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91

Gainsight

MARCH 9, 2022

Instead, they use digital-first tools and strategies: One-to-many approach: Assisting customers via email, in-app notifications and guides, webinars, videos, and knowledge base content. In fact, the two strategies should complement one another in a feedback loop. Next, you want to focus on engagement metrics. .

Onboarding KPIs 105

Onboarding KPIs Customer Experience Customer Feedback Feedback Software 105

Userpilot

AUGUST 5, 2023

Then you should analyze feedback patterns to identify if there are any common sentiments or themes from the customers. You should close the feedback loop by acknowledging customer feedback and taking appropriate actions to address their concerns or suggestions. Analyze NPS responses in Userpilot.

Data Visualization 98

Data Visualization Feedback Software Product Research Analytic Tools 98

Userpilot

JULY 18, 2022

Your resource center should include multiple resources such as video tutorials , webinar recordings , knowledge base articles, etc. Your resource center should include multiple resources such as video tutorials , webinar recordings , knowledge base articles, etc. On-demand resource center created with Userpilot.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

OCTOBER 11, 2021

Customer retention best practices: launch new features in-app , gather feedback and close the feedback loop, build churn surveys and offer alternatives to canceling, implement self-service support, and build a community. 2 – Gather feedback and close the feedback loop.

Feedback Software 119

Feedback Software User Testing Product Research Customer Experience 119

Userpilot

JUNE 14, 2022

Having an in-app knowledge base with various resources such as video content and support documentation is a step forward toward bridging the SaaS consumption gap. On the other hand, transactional surveys are used to generate feedback after specific interactions with your tool. What is the SaaS consumption gap?

Analytic Tools 52

Analytic Tools Feedback Software Product Research Weak Development Team 52

Userpilot

JANUARY 17, 2023

Provide in-app support with a knowledge base. To make sure your customers feel heard and realize the value of your brand, you must close the feedback loop by acting on it. Include diverse content formats such as articles, video tutorials , and webinars that caters to everyone’s learning style. Value realization.

Feedback Software 98

Feedback Software Research Software Onboarding KPIs Customer Experience 98