Userpilot

JULY 16, 2024

While your SaaS company’s success depends on several elements, the most crucial ingredient will always be your product experience. Providing a great product experience helps SaaS companies reduce churn and improve product management metrics like customer satisfaction and customer lifetime value.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Product Research 105

Userpilot

SEPTEMBER 10, 2024

Are you frustrated with how your users are underutilizing your product, complaining about it, and not realizing the value that it has to offer? It’s probably because you’re lacking in some of the product management fundamentals. Let’s explore the key fundamentals of product management that every product leader should master.

Data Visualization 111

Data Visualization Analytic Tools Feedback Software Product Research 111

The Product Coalition

MARCH 3, 2023

Focusing on product-led or go-to-market-led growth is no longer enough. In recent years, PLG, or Product-Led Growth, has become a significant buzz in the tech world, and rightfully so. Products that delight customers and fuel growth loops are essential. It isn’t about Product-Led, OR Sales-Led, OR Marketing-Led Growth.

Customer Experience 158

Customer Experience Customer Feedback User Testing User Friction 158

Userpilot

AUGUST 30, 2023

There are 10 tactics for automating customer service: Trigger a welcome screen to onboard new users right away and collect feedback. Automate in-app tooltips to encourage feature discovery. Set interactive walkthroughs automatically to help users adopt features and engage with the app. What is automated customer service?

Customer Experience 104

Customer Experience Feedback Software User Testing Analytic Tools 104

Userpilot

JANUARY 14, 2022

Are you using user engagement analytics to measure the success of your SaaS product? User engagement is how users interact with your product, website, or app. Tracking it tells you what product features are popular, how much time users spend in your website or app, where they click, and the overall level of user interaction.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

AUGUST 20, 2023

Following the proactive approach enhances the customer experience, increases product engagement , improves customer retention , and leads to more customer satisfaction and loyalty. There are eight ways to deliver proactive customer service as a SaaS business: Use in-app guidance to introduce core features to new users during their onboarding.

Data Visualization 95

Data Visualization Analytic Tools User Testing Feedback Software 95

Userpilot

MAY 13, 2024

TL;DR Customer feedback forms gather user insights and sentiments that allow you to improve your product/service. Collecting customer feedback helps to build user-centric products, measure satisfaction, identify areas for improvement, and boost user retention. Track overall satisfaction with your product or service.

Customer Feedback 105

Customer Feedback User Testing Feedback Software Product Research 105

Userpilot

OCTOBER 11, 2021

Have you tried including SaaS marketing best practices in your SaaS marketing strategy and accelerate product growth ? SaaS marketing is the marketing process applied to generate demand and drive adoption and retention for SaaS products and apps. Sounds simple, right? Not necessarily. What is SaaS marketing?

Feedback Software 119

Feedback Software User Testing Product Research Customer Experience 119

Userpilot

JANUARY 17, 2023

If you want to build a loyal customer base and nurture product growth , your focus should be spent on making users realize the value of your product as soon as possible—which might be trickier than you think. Value realization is when a customer experiences and recognizes the value of your product or service. Realization.

Feedback Software 98

Feedback Software Research Software Onboarding KPIs Customer Experience 98

Userpilot

SEPTEMBER 15, 2021

Are you concerned about end-user engagement in your SaaS product? They trigger product-led growth and help SaaS businesses achieve new milestones. Let's see what customer engagement for SaaS is and how you can increase product usage for increased revenue and better customer retention for your platform.

Feedback Software 98

Feedback Software User Testing Customer Feedback Customer Experience 98

Userpilot

FEBRUARY 21, 2022

All product managers want to delight and engage their customers. An interactive user guide is a set of functionality helping customers understand how to use your product. Interactive user guides improve user onboarding and drive product adoption. Let’s look at two of the most common: 1 – Product tours.

Feedback Software 98

Feedback Software User Testing Customer Experience Onboarding KPIs 98

Userpilot

JULY 29, 2021

It can be quite confusing if you don’t know what tactics will improve customer engagement in your product. P ersonalized customer engagement leads to a domino effect on product metrics like: User sentiment (Net Promoter Score NPS ). As they progress, they interact with your product and brand across different digital channels.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Userpilot

MAY 22, 2023

A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. Customer feedback data at various touchpoints and later close the feedback loop by analyzing feedback and taking action. Analyze customer behavior and eliminate friction from the customer journey.

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Product Research 96

Userpilot

JUNE 25, 2024

If you aren’t collecting product onboarding feedback, you are missing out on a lot of valuable insights that can help you perfect your onboarding. As a SaaS company, it’s important to remember onboarding isn't a one-time set-and-forget thing but a process that needs ongoing improvement.

Onboarding KPIs 59

Onboarding KPIs Customer Feedback User Testing Feedback Software 59

Userpilot

AUGUST 2, 2023

Choose metrics to track the success of the engagement strategy. 12 Customer engagement strategies for driving retention: Personalize the onboarding process for new users to boost engagement. Engage users right from the start of their journey with onboarding checklists. Improve feature engagement with interactive walkthroughs.

Feedback Software 97

Feedback Software User Testing Customer Experience User Friction 97

Userpilot

MARCH 29, 2023

If you don’t have enough responses from your NPS survey, focus on closing the feedback loop. A clear and problem-free buyer journey or onboarding experience. It shows how likely customers are to recommend your products/store to their peers on a scale from 0 (very unlikely) to 10 (very likely). How to calculate NPS.

Product Research 94

Product Research Customer Feedback Customer Experience Onboarding KPIs 94

Userpilot

APRIL 21, 2024

Improve support team morale – Fewer tickets means more time for your support team to be productive. Drive customer satisfaction – When customers get help quicker, their satisfaction with your product goes up. Communicate product news with in-app messages so customers don’t inquire about them via tickets.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Feedback 105

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. TL;DR User adoption is the journey in which a customer becomes a regular user of your product and makes it part of their life. Why is user adoption important?

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Userpilot

JULY 18, 2022

If you aren’t and want to boost these metrics, this article is for you! The first step is segmenting users based on their jobs to be done and personalizing in-app experiences to deliver the promised value to each user segment. Trigger onboarding checklists and drive users to their activation points.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

SEPTEMBER 2, 2021

Whether you're trying to drive product expansion in your current market or want your business to conquer uncharted territory, a solid growth strategy is exactly what you need. Let's start with defining what a growth strategy actually is and how to measure the metrics it impacts. How is SaaS growth measured?

Feedback Software 98

Feedback Software Research Software User Testing Onboarding KPIs 98

Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. A customer success strategy is beneficial to increase customer retention, boost customer lifetime value, expand WOM , and enhance your product experience.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

JANUARY 15, 2024

Userpilot, Zendesk, and LiveAgent are the three best tools to consider when trying to improve the customer experience for those using your fintech products or services. This creates a feedback loop that you can use to drive continuous improvement. Want to improve your fintech customer experience?

Analytic Tools 101

Analytic Tools Feedback Software Reporting Tools Data Visualization 101

Userpilot

JANUARY 26, 2023

Are you a SaaS product manager wondering how to analyze NPS responses effectively and draw actionable insights that will help you grow your business? TLDR; The NPS score measures customer loyalty – it asks how likely they are to recommend the product to their friends or network. Then keep reading! Let’s get started.

Data Visualization 98

Data Visualization Customer Feedback Feedback Software Analytic Tools 98

Userpilot

JULY 11, 2022

It doesn’t matter how great your product is, if your customer support is bad, your customers will leave! Customer service is the support given to customers both before and after they buy and use the product or services you offer. Ask for feedback and understand what needs to be improved. Increase revenue.

Reporting Tools 98

Reporting Tools Feedback Software Customer Experience User Testing 98

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. TL;DR User adoption is the journey in which a customer becomes a regular user of your product and makes it part of their life. Why is user adoption important?

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91

Userpilot

MAY 20, 2024

To design an effective SaaS customer experience, you need to remove the barriers that prevent users from realizing the value of your product. But how exactly can you build a seamless user experience that increases product engagement and growth? Optimize the customer’s happy paths with in-app guidance based on user behavior.

Customer Experience 105

Customer Experience Analytic Tools Feedback Software User Testing 105

Userpilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. Personalize the onboarding process according to users’ JTBD. Help customers gain full value from your product. Userpilot’s many features help you implement robust personalization strategies.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

Userpilot

AUGUST 23, 2021

Even if you’ve got a pretty good handle on user sentiment with your product, harnessing it to transform negativity into positivity can be challenging. Detractors ( NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. So let’s jump right in! Also, in-app surveys (eg.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? When it comes to early-stage customer retention strategies, you have several ideas to try out: Personalizing the onboarding experience to shorten time to value. Collecting feedback and closing the loop to build trust.

Product Research 97

Product Research Onboarding KPIs Customer Experience Data Visualization 97

Userpilot

MAY 21, 2024

Activation : When new users become active users through onboarding processes or live demos. Adoption : The phase where customers start using your product regularly. Expansion and Advocacy : When customers purchase additional products through upsells , and share their positive experiences.

Data Visualization 105

Data Visualization Customer Experience User Testing Customer Feedback 105

Userpilot

MARCH 25, 2024

Various factors could cause customer churn, including bad product-customer fit , poor user onboarding experience , poor customer service , and weak customer relationships. Some effective strategies for reducing customer churn include: Personalize the onboarding for new customers to shorten the time to value.

User Testing 104

User Testing Customer Experience Customer Feedback Data Visualization 104

Userpilot

AUGUST 18, 2022

Customer advocacy is analyzed by looking at net promoter scores , a metric that measures on a scale of 1-10 how likely someone is to refer you to a friend. Get new advocates onboard with positive incentives, such as physical rewards or VIP experiences. Segment users based on their jobs to be done to give engagement a boost.

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98

Userpilot

JUNE 10, 2024

Following UX best practices is essential to make the product experience more intuitive and efficient. But which strategies are worth following to improve product engagement ? TL;DR UX design —short for User Experience Design—focuses on creating products that offer meaningful and relevant experiences to users. Accessibility.

Customer Experience 102

Customer Experience User Testing User Experience Customer Feedback 102

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Customer intimacy is based on building an intimate relationship with the customers, so only you can offer a solution for their unique needs. Customer intimacy isn’t a metric you can measure. Provide convenient self-service support.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

AUGUST 23, 2022

Often it means: Establishing and maintaining relationships with your customers; Helping your customers achieve their goals; Assisting in the successful implementation of your products or services. It’s mostly about providing technical customer assistance by helping them resolve any issues they have with your products or services.

Customer Experience 97

Customer Experience Customer Feedback Feedback Software User Testing 97

Userpilot

DECEMBER 13, 2022

The net promoter score is a metric used to track customer experience and satisfaction. The net promoter score question that’s asked in surveys is: “How likely are you to recommend this product to a friend or colleague?” The product NPS formula is % of Promoters – % of Detractors = Net Promoter Score.

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98