Userpilot

MARCH 23, 2022

If there’s a phrase people in the SaaS industry don’t want to hear, it’s user offboarding. But dealing with customer churn is part and parcel of the SaaS world. Sometimes your user onboarding fails, other times, your product is not a good match for the user. What is customer offboarding?

Feedback Software 98

Feedback Software Customer Experience Research Software Customer Feedback 98

DISQO

JULY 5, 2018

But the ability to avoid that fate won’t come from open workspaces, a relaxed dress code, and a bring-your-own-device policy. It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. No one wants to be the next Blockbuster.

User Testing 40

User Testing Research Software Product Research Market Research 40

DISQO

JULY 5, 2018

But the ability to avoid that fate won’t come from open workspaces, a relaxed dress code, and a bring-your-own-device policy. It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. No one wants to be the next Blockbuster.

User Testing 40

User Testing Research Software Product Research Market Research 40

Gainsight

MARCH 27, 2019

There’s nothing worse than submitting feedback about a product you love and hearing nothing back. Now imagine that your customers are experiencing this disappointment, day-in, day-out. They’re providing you with high-quality feedback and you aren’t responding to them, you aren’t closing the loop.

User Testing 78

User Testing Customer Feedback Feedback Software Customer Experience 78

The Product Coalition

JUNE 3, 2021

link] Have you ever found yourself sweating bullets staring down a product decision? What about your product intuition? And thinking better is about finding simple processes that help us work through problems from multiple dimensions and perspectives, allowing us to better choose solutions that fit what matters to us.

Feedback Software 170

Feedback Software Data Visualization Research Software User Testing 170

Ask Benny

JANUARY 25, 2020

How to build a roadmap while staying agile and lean, and why so many product teams do agile wrong. The rest of the company (product management, project management, sales, executive team, marketing) might be left behind or only be partly included. Sprints are internal without any release and feedback from customers.

Feedback Software 78

Feedback Software Reporting Tools Research Software Product Research 78

DISQO

JULY 6, 2020

Using Rhino, renters pay a small monthly fee for an insurance policy instead of an expensive upfront security deposit. Many of the necessary pieces for product-market fit were in place when Rhino launched. Rhino then had to cater to that exact customer profile. We’re making sure they don’t have to.”.

User Testing 52

User Testing Product Research Feedback Software Customer Feedback 52

DISQO

JULY 6, 2020

Using Rhino, renters pay a small monthly fee for an insurance policy instead of an expensive upfront security deposit. Many of the necessary pieces for product-market fit were in place when Rhino launched. Rhino then had to cater to that exact customer profile. We’re making sure they don’t have to.”.

User Testing 52

User Testing Product Research Feedback Software Customer Feedback 52

Agile Velocity

FEBRUARY 11, 2020

When it comes to metrics in Agile , the data itself is not the goal — instead, it’s a means of tracking your journey, testing hypotheses, and providing feedback as you head towards your next goal. . Customer Satisfaction: Customers are satisfied with the experience, benefits, and outcomes when using your product or service.

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Agile Data Visualization Product Research Feedback Software 99

Agile Velocity

FEBRUARY 11, 2020

When it comes to metrics in Agile , the data itself is not the goal — instead, it’s a means of tracking your journey, testing hypotheses, and providing feedback as you head towards your next goal. . Customer Satisfaction: Customers are satisfied with the experience, benefits, and outcomes when using your product or service.

Agile 95

Agile Data Visualization Product Research Feedback Software 95

Mind the Product

JANUARY 20, 2017

Jason Fleitz is Director of Web Operations at LivePerson, where they develop products such as LiveEngage- a platform that gives companies the ability to engage with their customers anytime on web sites, mobile and social networks. Establish Understanding of the Product Vision. Get to Know Your Users. Uncover Motivation.

User Testing 70

User Testing Product Research Development Feedback Software 70

DISQO

JULY 23, 2017

Every year, dozens of eager startups emerge to ‘reinvent’ the insurance marketplace, believing that a direct-to-consumer model will eventually displace brokers. To begin, we surveyed brokers about their pain points around quoting and origination. To begin, we surveyed brokers about their pain points around quoting and origination.

Reporting Tools 40

Reporting Tools Feedback Software Product Research User Testing 40

DISQO

JULY 23, 2017

Every year, dozens of eager startups emerge to ‘reinvent’ the insurance marketplace, believing that a direct-to-consumer model will eventually displace brokers. To begin, we surveyed brokers about their pain points around quoting and origination. To begin, we surveyed brokers about their pain points around quoting and origination.

Reporting Tools 40

Reporting Tools Feedback Software Product Research User Testing 40

Ask Benny

FEBRUARY 26, 2019

How to build a roadmap while staying agile and lean, and why so many product teams do agile wrong. The rest of the company (product management, project management, sales, executive team, marketing) might be left behind or only be partly included. Sprints are internal without any release and feedback from customers.

Feedback Software 60

Feedback Software Reporting Tools Research Software Product Research 60

Ask Benny

JULY 16, 2018

How to build a roadmap while staying agile and lean, and why so many product teams do agile wrong. The rest of the company (product management, project management, sales, executive team, marketing) might be left behind or only be partly included. While they are both important, what to do has the most impact on product success.

Feedback Software 60

Feedback Software Reporting Tools Research Software Product Research 60

CardBoard

SEPTEMBER 19, 2023

And Scrum’s defined roles, like the Scrum Master and the Product Owner, provide clear structure and responsibility. In the world of software development and product management, Kanban has been a game-changer for getting things done. By limiting WIP, you can reduce multitasking and improve productivity.

Agile 52

Agile Feedback Software User Testing Systems Review 52

The Product Coalition

JULY 17, 2018

How to build a roadmap while staying agile and lean, and why so many product teams do agile wrong. The rest of the company (product management, project management, sales, executive team, marketing) might be left behind or only be partly included. Sprints are internal without any release and feedback from customers.

Feedback Software 60

Feedback Software Reporting Tools Research Software Product Research 60

The Product Coalition

DECEMBER 21, 2018

The Customer is NOT Always Right A transcript of my talk at SaaS North, Ottawa, 2018 Hi everyone, I’m Hannah Chaplin, the CEO at Receptive. In all the years I’ve been involved in producing software and SaaS products, customer feedback is still a really hot topic and one on which you still see lot of conflicting advice?

User Testing 60

User Testing Feedback Software Customer Feedback Customer Experience 60

The Product Coalition

MARCH 23, 2018

Where SaaS companies get prioritization wrong and a new approach to get it right There are many ways to prioritize what makes it onto your SaaS product roadmap and most of them are incredibly time-consuming and only done by your product teams. We also looked at some other research by Mind the Product and by Richard Banfield.

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

Bain Public

MAY 21, 2018

Tomorrow’s Product Managers Will Need Solid Data, Model, and Problem Understanding. When people talk about Product Management of the future, the first theme that comes to mind is artificial intelligence (AI). Product Managers can start implementing AI by adopting a bottom-up approach. The Current Product Management Process.

Data Visualization 40

Data Visualization Artificial Inteligence Feedback Software Research Software 40

Usersnap

FEBRUARY 5, 2024

Attention, Product Managers! Imagine a whole user journey where grasping your users’ needs isn’t a task but an exhilarating step towards innovation. Uncover the secrets of seamless and feature adoption and discovery with us—a thrilling promise that can revolutionise SaaS product adoption.

Product Research 52

Product Research Onboarding KPIs User Testing Feedback Software 52

The Product Coalition

JULY 10, 2020

The idea has been around for several years: design the teams according to the product requirements and give them autonomy to create the best possible solution from both a value proposition and an organizational sustainability perspective. Follow me on Twitter and subscribe to my blog Age of Product ?? Agile Laws?—?Conclusion

Agile 83

Agile Reporting Tools Feedback Software Systems Review 83

Johanna Rothman

JUNE 9, 2020

I see the most product and program success when the various teams create transparency between them, the middle of the continuum. That's the full-product transparency. That's because the managers don't explain: Why this product. Why focus on these customers. Full-product transparency is about the product , not the team.

Management 59

Management Management Product Research Customer Experience 59

Userpilot

JULY 4, 2022

Why should you adopt a customer-led growth strategy in your SaaS? Is it possible to increase user engagement by focusing on a customer-led growth strategy and hit the metrics you are hoping for? Specifically, we’ll consider: Three reasons why the customer-led growth approach is the best go-to-market strategy.

Feedback Software 119

Feedback Software Analytic Tools Customer Feedback Customer Experience 119

Userpilot

SEPTEMBER 21, 2022

Your engineering and product teams team have worked vigorously on making product changes. Now it’s time to tell the world about the new shiny features and product enhancements, but you’re wondering how to handle it the right way. Read on as we explore best practices for communicating product changes to drive adoption and growth.

Feedback Software 98

Feedback Software User Testing Product Research Customer Experience 98

Gainsight

APRIL 12, 2023

Mistake #3: Not scaling based upon leading indicators We’ve had 3 periods in history where we scaled up way too fast: Early on, when we thought the enterprise opportunity for Gainsight’s Customer Success product was huge after closing *1* enterprise deal! Eventually, you end up with 2000 contract types for 1000 customers.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience Enterprise 52

Intercom, Inc.

JULY 15, 2021

took over the company in 1952 and decided to make his mark through modern design, they’ve become the single largest design organization in the world, with over 1500 designers working in innovative products from machine learning to cloud to file sharing. User research is a vital part of the design process. Playfulness pays off.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Usersnap

JANUARY 18, 2024

Why do the most successful product managers always seem to pay attention to the power of a well-constructed NPS survey ? These leaders understand that a streamlined NPS tool distills vast customer sentiment into actionable data, guiding strategic decisions. Question 10: What do you like most/least about our product/service?

Data Visualization 52

Data Visualization Product Research Customer Feedback User Testing 52

Agile Velocity

AUGUST 19, 2020

Applying the STATIK approach leverages the first principle of the Kanban method, “Start with what you do, or know, now”, in order to help avoid over-thinking how existing work, structures, and/or roles “fit” within Scrum. What are the products or services we provide and to whom? A couple of anti-patterns I see repeatedly include: .

Feedback Software 119

Feedback Software Analytic Tools Systems Review Data Visualization 119

The Product Coalition

MARCH 2, 2020

Often, these organizations were once created to train farm boys into assembly-line workers within a standardized industrial process churning out standardized products in the name of output optimization. Any of the examples will impede the team’s productivity and might endanger the Sprint goal. Nice try #1.) Nice try #2.

Reporting Tools 78

Reporting Tools Data Visualization Product Research Systems Review 78

Business of Software Conference

JUNE 5, 2019

In this talk, Carl talks about how PrecisionLender use AI to offer a valuable service to their customers, and what he sees as the future of AI. And as we’re working through, building our product, we released it January 1st 2010 and since then we’ve added probably 250 banks around the world. He had a headset on.

Feedback Software 40

Feedback Software Research Software Reporting Tools Data Visualization 40

Business of Software Conference

JANUARY 6, 2020

I think, as software companies, the UX game is being upped universally and great user experiences have a direct correlation to the ability to do AI. And then coming across is the slope of enlightenment then the plateau of productivity. If you’re a customer service leader do you know what that means? actually work.

Reporting Tools 40

Reporting Tools Feedback Software Data Visualization Artificial Inteligence 40

The Product Coalition

MAY 11, 2018

Are your product teams acting on the best product feedback data? Can you be sure they aren’t building the last request they heard from your most demanding user or pushy salesperson? Or are your product decisions being fuelled by politics, reaction and gut decision?

Feedback Software 68

Feedback Software Product Research User Testing Customer Feedback 68

Roadmunk

AUGUST 24, 2017

During one of my daily peruses of the tech Twitter-sphere, I came across a tweet I feel should be plastered on the walls of every single product organization ever. Tight and continuous feedback loops with real customers is common in great products. Meet part of Roadmunk’s customer success team.

Product Research 87

Product Research Feedback Loop User Testing Customer Feedback 87

eG Innovations

OCTOBER 23, 2019

Enterprises today are looking for automation in the area of continuous integration, continuous testing, and continuous delivery to facilitate their DevOps adoption. Enterprises today are looking for automation in the area of continuous integration, continuous testing, and continuous delivery to facilitate their DevOps adoption.

Reporting Tools 51

Reporting Tools Research Software Feedback Software Software Review 51

Agile Velocity

JANUARY 13, 2022

Starting with a centralized approach may fit the needs of an organization that has a strong orientation on stability and control. A decentralized approach may fit an organization that favors individuality and flexibility. . A centralized approach may be good for establishing needed structures, policies, and metrics. .

Feedback Software 59

Feedback Software Agile Data Visualization Leadership 59

DISQO

MAY 21, 2020

This article was originally published by William Trump, Consumer Behavior Consultant at Swiss Re , on LinkedIn and has been republished here with permission. This is just one of the many examples I come across, where a company or industry starts to use a term that makes sense to them, but not to their users.

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User Testing Customer Feedback Product Research Customer Experience 52