Centercode

JUNE 18, 2019

Whether it comes early in the development lifecycle, right before launch, or between releases, customer feedback is vital to understanding what your target market wants and expects. That’s why carving out a process for collecting, reviewing, responding to, and taking action on feedback is critical. Website down?

Product Research 56

Product Research Feedback Loop User Testing Customer Feedback 56

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. User research is a vital part of the design process. Since Thomas Watson Jr.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Userpilot

SEPTEMBER 21, 2022

Product changes are improvements to your product to serve customers better and stay ahead of the competition. Attract new potential users. Close the feedback loop and build trust with customers. This is also a good chance to reactive inactive users. Segment users and personalize product release notes.

Feedback Software 98

Feedback Software User Testing Product Research Customer Experience 98

Userpilot

JULY 4, 2022

Why should you adopt a customer-led growth strategy in your SaaS? Is it possible to increase user engagement by focusing on a customer-led growth strategy and hit the metrics you are hoping for? Specifically, we’ll consider: Three reasons why the customer-led growth approach is the best go-to-market strategy.

Feedback Software 119

Feedback Software Analytic Tools Customer Feedback Customer Experience 119

The Product Coalition

JANUARY 25, 2024

We’d like to thank Tremis Skeete, Executive Editor of Product Coalition for his valuable contributions in the research, development and writing of this article. Chatbots have become integral to various industries, providing real-time assistance, automating tasks, and improving user experiences.

Artificial Inteligence 148

Artificial Inteligence Reporting Tools Feedback Software Research Software 148

The Product Coalition

JUNE 3, 2021

And thinking better is about finding simple processes that help us work through problems from multiple dimensions and perspectives, allowing us to better choose solutions that fit what matters to us. Dashboards of user behavior summarizing trends. Feedback from internal teams like Sales or Support. The successes will accrue.

Feedback Software 179

Feedback Software Research Software Data Visualization User Testing 179

Gainsight

MARCH 27, 2019

There’s nothing worse than submitting feedback about a product you love and hearing nothing back. Now imagine that your customers are experiencing this disappointment, day-in, day-out. They’re providing you with high-quality feedback and you aren’t responding to them, you aren’t closing the loop. 2: Set Expectations.

User Testing 78

User Testing Customer Feedback Feedback Software Customer Experience 78

The Product Coalition

OCTOBER 22, 2018

Brilliant meeting so many new people and catching up with so many Receptive customers too. It was called: F Customer Feedback Video will be available soon too. F Customer Feedback Hello, I’m Hannah Chaplin the CEO at Receptive. However, customer feedback is actually a huge opportunity for your business.

User Testing 60

User Testing Feedback Software Customer Feedback User Friction 60

Agile Velocity

AUGUST 19, 2020

Applying the STATIK approach leverages the first principle of the Kanban method, “Start with what you do, or know, now”, in order to help avoid over-thinking how existing work, structures, and/or roles “fit” within Scrum. At a high level, STATIK involves six steps: Understand ‘fitness for purpose’ and identify sources of dissatisfaction .

Feedback Software 119

Feedback Software Analytic Tools Systems Review Data Visualization 119

Userpilot

MARCH 23, 2022

If there’s a phrase people in the SaaS industry don’t want to hear, it’s user offboarding. But dealing with customer churn is part and parcel of the SaaS world. Sometimes your user onboarding fails, other times, your product is not a good match for the user. What is customer offboarding?

Feedback Software 98

Feedback Software Customer Experience Research Software Customer Feedback 98

DISQO

MAY 6, 2020

Founded in 1928 with “a dream of providing a quality insurance product at a reasonable price,” Farmers Insurance® serves more than 10 million households with more than 19 million policies in all 50 states. The company’s service, support and sales models all needed to be reinvented to target this new customer. trillion this year.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

DISQO

MAY 6, 2020

Founded in 1928 with “a dream of providing a quality insurance product at a reasonable price,” Farmers Insurance® serves more than 10 million households with more than 19 million policies in all 50 states. The company’s service, support and sales models all needed to be reinvented to target this new customer. trillion this year.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

Agile Velocity

FEBRUARY 11, 2020

When it comes to metrics in Agile , the data itself is not the goal — instead, it’s a means of tracking your journey, testing hypotheses, and providing feedback as you head towards your next goal. . Customer Satisfaction: Customers are satisfied with the experience, benefits, and outcomes when using your product or service.

Agile 104

Agile Data Visualization Product Research Feedback Software 104

Agile Velocity

FEBRUARY 11, 2020

When it comes to metrics in Agile , the data itself is not the goal — instead, it’s a means of tracking your journey, testing hypotheses, and providing feedback as you head towards your next goal. . Customer Satisfaction: Customers are satisfied with the experience, benefits, and outcomes when using your product or service.

Agile 101

Agile Data Visualization Product Research Feedback Software 101

Mind the Product

JANUARY 20, 2017

Jason Fleitz is Director of Web Operations at LivePerson, where they develop products such as LiveEngage- a platform that gives companies the ability to engage with their customers anytime on web sites, mobile and social networks. Get to Know Your Users. Building Relationships, Trust, and Transparency. Where Do We Go From Here?

User Testing 70

User Testing Product Research Development Feedback Software 70

Ask Benny

JANUARY 25, 2020

Sprints are internal without any release and feedback from customers. It means you must involve your engineering team in the discovery process in order to innovate prototype and evaluate what may bring better value to the product and to your customers. We need it to commit to our stakeholders and to our customers.

Feedback Software 78

Feedback Software Reporting Tools Research Software Product Research 78

The Product Coalition

DECEMBER 21, 2018

The Customer is NOT Always Right A transcript of my talk at SaaS North, Ottawa, 2018 Hi everyone, I’m Hannah Chaplin, the CEO at Receptive. In all the years I’ve been involved in producing software and SaaS products, customer feedback is still a really hot topic and one on which you still see lot of conflicting advice?

User Testing 60

User Testing Feedback Software Customer Feedback Customer Experience 60

The Product Coalition

JULY 10, 2020

Free paper on Conway from HBS: Exploring the Duality between Product and Organizational Architectures: A Test of the “Mirroring” Hypothesis.) Goodhart’s Law Back in 1975, the British economist Charles Goodhart first published the idea that would carry his name, when he wrote about monetary policy. Agile Laws?—?Conclusion

Agile 121

Agile Reporting Tools Feedback Software Systems Review 121

DISQO

JULY 6, 2020

Using Rhino, renters pay a small monthly fee for an insurance policy instead of an expensive upfront security deposit. Many of the necessary pieces for product-market fit were in place when Rhino launched. Rhino then had to cater to that exact customer profile. The ‘repeat renter’ became the foundation for all subsequent tests.

User Testing 52

User Testing Product Research Feedback Software Customer Feedback 52

DISQO

JULY 6, 2020

Using Rhino, renters pay a small monthly fee for an insurance policy instead of an expensive upfront security deposit. Many of the necessary pieces for product-market fit were in place when Rhino launched. Rhino then had to cater to that exact customer profile. The ‘repeat renter’ became the foundation for all subsequent tests.

User Testing 52

User Testing Product Research Feedback Software Customer Feedback 52

DISQO

JULY 5, 2018

But the ability to avoid that fate won’t come from open workspaces, a relaxed dress code, and a bring-your-own-device policy. It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. Aetna dramatically increased usability and user engagement.

User Testing 40

User Testing Research Software Product Research Market Research 40

DISQO

JULY 5, 2018

But the ability to avoid that fate won’t come from open workspaces, a relaxed dress code, and a bring-your-own-device policy. It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. Aetna dramatically increased usability and user engagement.

User Testing 40

User Testing Research Software Product Research Market Research 40

Johanna Rothman

JUNE 9, 2020

Why focus on these customers. We need to understand the context for the product, the customers, and our colleagues across the organization. We need to understand our organizational constraints—the policies, procedures, and everything else that creates our culture. The managers don't explain the purpose.

Management 81

Management Management Customer Experience Product Research 81

Ask Benny

JULY 16, 2018

It means you must involve your engineering team in the discovery process in order to innovate prototype and evaluate what may bring better value to the product and to your customers. A research by Standish Group claims over 64% of developed features are never or rarely used. The statistics are very sad.

Feedback Software 60

Feedback Software Reporting Tools Research Software Product Research 60

DISQO

APRIL 22, 2020

Over the past month, many health insurance providers have announced plans to waive up-front costs for COVID-19 screening and testing, improve access to care, and push for special healthcare enrollment periods. Want more information on Alpha’s COVID-19 research ? appeared first on Feedback Loop.

User Testing 52

User Testing Feedback Software Healthcare Research Software 52

DISQO

APRIL 22, 2020

Over the past month, many health insurance providers have announced plans to waive up-front costs for COVID-19 screening and testing, improve access to care, and push for special healthcare enrollment periods. Want more information on Alpha’s COVID-19 research ? appeared first on Feedback Loop.

User Testing 52

User Testing Feedback Software Healthcare Research Software 52

Ask Benny

FEBRUARY 26, 2019

Sprints are internal without any release and feedback from customers. It means you must involve your engineering team in the discovery process in order to innovate prototype and evaluate what may bring better value to the product and to your customers. We need it to commit to our stakeholders and to our customers.

Feedback Software 60

Feedback Software Reporting Tools Research Software Product Research 60

The Product Coalition

JULY 17, 2018

Sprints are internal without any release and feedback from customers. It means you must involve your engineering team in the discovery process in order to innovate prototype and evaluate what may bring better value to the product and to your customers. We need it to commit to our stakeholders and to our customers.

Feedback Software 60

Feedback Software Reporting Tools Research Software Product Research 60

The Product Coalition

MARCH 23, 2018

Where SaaS companies get prioritization wrong and a new approach to get it right There are many ways to prioritize what makes it onto your SaaS product roadmap and most of them are incredibly time-consuming and only done by your product teams. We also looked at some other research by Mind the Product and by Richard Banfield.

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

The Product Coalition

MAY 11, 2018

Are your product teams acting on the best product feedback data? Can you be sure they aren’t building the last request they heard from your most demanding user or pushy salesperson? Product feedback?—?your It comes through your support channels, Customer Success, Sales and from your internal teams who feel frustrated.

Feedback Software 68

Feedback Software Product Research User Testing Customer Feedback 68

DISQO

AUGUST 4, 2020

Our recent research into the movement indicates that public opinion on Black Lives Matter has shifted and support has grown. Using Alpha’s rapid consumer feedback platform, we surveyed more than 440 U.S. Companies should work to identify the employees that will actively engage in diversity, inclusion, and equity policies.

Education 52

Education User Testing Feedback Software Feedback Loop 52

DISQO

AUGUST 4, 2020

Our recent research into the movement indicates that public opinion on Black Lives Matter has shifted and support has grown. Using Alpha’s rapid consumer feedback platform, we surveyed more than 440 U.S. Companies should work to identify the employees that will actively engage in diversity, inclusion, and equity policies.

Education 52

Education User Testing Feedback Software Feedback Loop 52

DISQO

JULY 23, 2017

Every year, dozens of eager startups emerge to ‘reinvent’ the insurance marketplace, believing that a direct-to-consumer model will eventually displace brokers. Overall, brokers primarily complained about the inefficient and time-consuming process to input client information. And for good reason. The wants and needs of the market.

Reporting Tools 40

Reporting Tools Feedback Software Product Research User Testing 40

DISQO

JULY 23, 2017

Every year, dozens of eager startups emerge to ‘reinvent’ the insurance marketplace, believing that a direct-to-consumer model will eventually displace brokers. Overall, brokers primarily complained about the inefficient and time-consuming process to input client information. And for good reason. The wants and needs of the market.

Reporting Tools 40

Reporting Tools Feedback Software Product Research User Testing 40

Usersnap

FEBRUARY 5, 2024

Imagine a whole user journey where grasping your users’ needs isn’t a task but an exhilarating step towards innovation. This rush can hinder the essential process of feature discovery, potentially leading to products that fail to satisfy user needs truly. Following user understanding, move on to ideation.

Product Research 52

Product Research Onboarding KPIs User Testing Feedback Software 52

The Product Coalition

MARCH 2, 2020

Where the organization needs to morph into a kind of ‘team of teams’ structure with a shared understanding of purpose and direction as well as the need to create value for the customers at heart, the reality of a legacy organization attempting to become agile is often very different. No customers : External stakeholders?—?also

Reporting Tools 87

Reporting Tools Data Visualization Product Research Weak Development Team 87

Agile Velocity

AUGUST 30, 2023

So how long does it take for us to complete a user story or a feature or an epic. You can do feedback on a regular basis, one-on-ones, team retros and larger surveys. Those are the things that help us figure out process changes and policy changes. You will notice you have too much WIP, which is a vicious feedback cycle.

Data Visualization 93

Data Visualization Reporting Tools Feedback Software Agile 93