Intercom, Inc.

NOVEMBER 3, 2022

Natasha Ratanshi-Stein is the founder of Surfboard , a software company that offers scheduling tooling for customer support teams. “It’s a critical task within the function, and somebody had to build something simpler, smarter, and fairer” Then, I was tasked with running an RFP process to find software to solve this problem.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Gainsight

OCTOBER 5, 2020

Who could be better suited to give you real insights into the way you’ve built the software and the possible gaps there might be that are making their workdays harder? . From a product development standpoint, customer feedback is vital. for Product teams to truly gain insights from the customer base. Lila Meyer. Did You Know? .

Product Research 52

Product Research Feedback Loop Feedback Software Customer Feedback 52

Johanna Rothman

JUNE 17, 2022

In Part 1 , I said that product roadmaps are not like car roadmaps. But even car roadmaps showed places of interest—options—for the driver and passengers. Too often, I see very predictable roadmaps for managers. Predictability vs. Option Discussion for Roadmaps. More on that later in this post.).

Roadmap 94

Roadmap Product Research Feedback Software Customer Experience 94

Gainsight

JUNE 21, 2022

When it comes to creating product roadmaps, product leaders face a plethora of challenges. . The good news is that there’s a simple fix: with product analytics powering the operation, creating impactful product roadmaps is a breeze. Why is your product roadmap important? Building a product roadmap is one thing.

Data Visualization 52

Data Visualization Analytic Tools Roadmap Onboarding KPIs 52

Revulytics

AUGUST 29, 2017

Determining how changes to legacy versions of your software product will affect your customer base is one of the hardest parts of the job. Let’s take a look at actual examples of how Revulytics customers are leveraging software usage analytics to better inform common software product roadmap decisions.

Analytic Tools 63

Analytic Tools Data Visualization Reporting Tools Feedback Software 63

The Product Coalition

MAY 8, 2023

Let’s talk about how CS teams drive value in logging customer feedback, product roadmapping, and closing the loop. Your Customer Success team is critical to an effective feedback management process. Building a customer feedback management system? Read more: Best Trello alternative for tracking product feedback 3.

Feedback Software 129

Feedback Software User Testing Research Software Customer Feedback 129

The Product Coalition

APRIL 24, 2023

By aggregating all of this feedback in one place, product teams can gain a holistic view of customer needs and pain points. Product managers usually choose a tool or piece of software to act as a repository, but really a repository is anywhere you keep feedback — even if it’s on paper in a drawer. Learn more about Savio here.

Feedback Software 102

Feedback Software Analytic Tools User Testing Customer Feedback 102

Gainsight

MARCH 24, 2022

Before your product starts booming, you need a product roadmap that charts a clear course to growth. Unfortunately, as a product leader or manager, you’re probably being overwhelmed by feedback from every direction. What is a product roadmap? Answer these questions to help you create your product roadmap.

Data Visualization 52

Data Visualization Roadmap Product Research Onboarding KPIs 52

Alchemer Mobile

FEBRUARY 2, 2021

If you’re ready to submit your app to the app stores next week, condense the most important elements of pre-launch into a one-week period and move the other items to your post-launch roadmap. ESTABLISH A FEEDBACK LOOP FOR YOUR APP. IDENTIFY AND INTEGRATE ANY NECESSARY SOFTWARE FOR YOUR APP. PLAN A BETA RELEASE.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Gainsight

JUNE 16, 2022

If you’re crafting a product roadmap, your vision and internal alignment must be crystal clear. . Too often, product leaders start building their roadmap plans only to be bombarded with conflicting feedback in all directions. So, how do you get beyond the distractions to build a roadmap you can defend and align around?

Data Visualization 52

Data Visualization Roadmap Analytic Tools Feedback Software 52

UserVoice

APRIL 4, 2017

To keep it simple, we’ve organized our list along a set of broad objectives that product managers must inevitably negotiate: Analysis, User Research, Roadmapping, Project Management, Design & Development, Behavioral Analytics, and Strategy. Product Roadmap Visualization Tools for Product Managers. Want to learn more?

Research Software 286

Research Software Analytic Tools Feedback Software Data Visualization 286

Agile Velocity

MAY 3, 2024

Implement Feedback Loops : Feedback loops are the lifeblood of Agile Transformation. Establish mechanisms for collecting feedback from teams, stakeholders, and customers regularly. Use this feedback to identify bottlenecks, address issues, and refine processes iteratively.

Agile 92

Agile Data Visualization Feedback Software Reporting Tools 92

Userpilot

APRIL 22, 2024

Buffer informs the product development process with a public roadmap. Zapier maintains a tight feedback loop to build trust with users. 20 product-led growth examples from top software companies Nothing brings a topic to life more than seeing it in action. Hubspot offers extensive education to drive customer success.

Feedback Software 82

Feedback Software Product Research Customer Experience Strategy 82

ProductPlan

MARCH 27, 2019

When you’re continually shipping code, how do you plan, build, and communicate your roadmap? In this post we’ll outline the basics of continuous delivery, what it means to you as a product manager, and how to adapt your roadmapping process to best work in a continuous delivery environment. Continuous Delivery 101.

User Testing 52

User Testing Product Research Roadmap Customer Experience 52

The Product Coalition

APRIL 3, 2023

And that means you need a system for managing feature requests and customer feedback. How can you handle customer feature requests so that they get on the roadmap and don’t get lost? Keep track of the person’s contact information so you can get in touch with them later to ask any questions or close the feedback loop ( Step 8 ).

Feedback Software 115

Feedback Software Customer Feedback User Testing User Friction 115

Userpilot

OCTOBER 15, 2022

Use an automated email survey to collect feedback from inactive customers. Collect customer thoughts with always-on feedback widgets that blend in with the UI. Use a public roadmap to collect and prioritize feature requests. Collect positive and negative feedback from review sites. Collecting feedback isn’t enough.

Feedback Software 96

Feedback Software User Testing Customer Feedback Research Software 96

Userpilot

SEPTEMBER 21, 2022

Close the feedback loop and build trust with customers. Display your upcoming releases on a public product roadmap. Whether minor or major, product updates mean some aspects of your software will disappear or cease to function as usual. Close the feedback loop and build trust with customers.

Feedback Software 83

Feedback Software User Testing Product Research Customer Experience 83

Agile Velocity

SEPTEMBER 12, 2023

Agile practices, like Scrum and Kanban, initially developed for software development, are now being embraced across all departments and functional areas including marketing, finance, and human resources. Retrospectives, with data-driven feedback loops, are critical at every level.

Agile 79

Agile Feedback Software Product Research Strategy 79

Gainsight

MAY 12, 2022

What’s more, this customer-first approach to your product roadmap also fits perfectly into recurring revenue models. Product analytics helps you rise above this oversaturated world of feedback and chart a clear course to growth. This is where customer feedback loops directly improve the customer experience.

Data Visualization 105

Data Visualization Analytic Tools Customer Experience Embedded Analytics 105

Gainsight

NOVEMBER 21, 2023

By closing the feedback loop, they validated product roadmaps aligned to user priorities. By closing the loop and showing users their feedback drives real change, Autodesk validates product roadmaps align to user priorities. The Results? In the end, Autodesk’s users get the features they want sooner.

Feedback Software 52

Feedback Software Product Research Analytic Tools Customer Feedback 52

Userpilot

JULY 22, 2022

Close the customer feedback loop by being transparent about where user feedback is impacting product changes. Use a customer-facing roadmap to share plans, but avoid the feature fallacy trap. Now it’s time to close the customer feedback loop with in-app communication. New features are not always the answer.

Feedback Software 88

Feedback Software Analytic Tools User Testing Product Research 88

Intercom, Inc.

JUNE 20, 2018

We created our first sales function in 2014 and in the busyness of building out the team, we had little time to reflect on how our experiences on the frontline of sales could add value to our product roadmap. Trial and error: adding sales input to the product roadmap. In 2011 Marc Andreessen declared that software is eating the world.

Feedback Software 199

Feedback Software Product Research User Testing Feedback Loop 199

Intercom, Inc.

OCTOBER 8, 2020

Kristen says: “This really does tend to be something where people have had a pain and they have found a solution to that pain, which is what your software or tool does, and that you are just helping them understand the right way to implement it in their organization. I think people want to buy like that.”.

Software Review 205

Software Review Enterprise Technical Review User Testing 205

Gainsight

OCTOBER 5, 2023

Beta Group: Who can I tap to give me feedback on my Community before launch day? Now that you’re armed with the roadmap for your Community launch strategy, let’s get to building! Feedback Loops One of the many benefits of a Customer Community is the goldmine of user feedback that you can harness for your product roadmap.

Feedback Software 52

Feedback Software Product Research Customer Experience Customer Feedback 52

Intercom, Inc.

AUGUST 6, 2020

It was part of the early phase where India became a software powerhouse, helping the world all around accelerate their technology roadmaps. . I continued that journey with more software programming languages like Pearl and Java and so on. I also worked at a couple of companies where I was a software developer.

Feedback Software 143

Feedback Software Reporting Tools Product Research Customer Feedback 143

Gainsight

AUGUST 4, 2022

Build a data-driven roadmap based on customers’ behavior. Determining your product roadmap requires balancing the needs of several, often conflicting, stakeholders. In the case of Instagram, we can assume the overwhelming popularity of TikTok influenced their roadmap decisions. It’s impossible to make everyone happy.

Customer Experience 64

Customer Experience Product Research User Testing Customer Feedback 64

Gainsight

AUGUST 30, 2019

Phase One Findings: The Customer Feedback Black Hole. The Core Feedback Loop. Product ships out, customers respond with ideas and suggestions, and CS collects feedback and passes it back to Product. If this loop is working well, this should be a virtuous and impactful relationship.

Feedback Software 40

Feedback Software User Testing Customer Feedback Product Research 40

Userpilot

SEPTEMBER 3, 2022

Use a brand monitoring tool to analyze feedback via brand mentions across all relevant touchpoints and channels. Close the feedback loop by solving customer issues and improving user experiences. Userpilot, Usersnap, and Qualaroo are the 3 best customer feedback analysis tools. What is a customer feedback analysis?

Feedback Software 92

Feedback Software Customer Feedback User Testing Data Visualization 92

ProductPlan

AUGUST 10, 2023

A clear product vision Every business and product needs a vision to guide everything that follows, from strategy to staffing to roadmaps. Keeping track of them all, ensuring they’re given proper consideration, and closing the feedback loop with the folks who make suggestions is essential and falls on the product team to manage.

Reporting Tools 94

Reporting Tools Feedback Software Product Research User Testing 94

Split

MARCH 20, 2024

A streamlined release management process is imperative for mitigating deployment risks and accelerating software delivery. Understanding precisely how to improve release management is key for more efficient software development. Effective release management is pivotal for agile software development.

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

The Product Coalition

MAY 8, 2018

Handover is a crucial process in the software lifecycle, and it may turn out to be costly and harsh unless you take the appropriate precautionary steps to make it smooth and downtime-free. The following article answer the question how to transfer software development works to another programming team. feel free to read Micha?’s

Feedback Software 60

Feedback Software Research Software Software Review User Testing 60

UserVoice

JULY 4, 2019

What follows is our take on the best tools for the following product management tasks: Data Analysis, User Research, Roadmapping, Project Management, Design & Development, Behavioral Analytics, and Strategy. Product Roadmap Visualization Tools for Product Managers. Data Analysis and Visualization Tools for Product Management.

Research Software 100

Research Software Analytic Tools Data Visualization Feedback Software 100

Userpilot

JULY 30, 2021

A product manager’s responsibilities include evaluating ideas, setting product strategy, building and sharing product roadmaps, prioritizing features and documenting requirements, defining product releases, and analyzing and reporting on progress. This feedback loop needs to be integrated into the product planning and development processes.

Feedback Software 98

Feedback Software Research Software Reporting Tools Product Research 98

Userpilot

JULY 4, 2022

Close the feedback loop through personalized announcements after product changes. Avoid doing exactly what customers say or designing your roadmap according to the “collective” feedback. Step 5: Close the customer feedback loop. Postfity’s customer feedback loop.

Feedback Software 115

Feedback Software Analytic Tools Customer Feedback Customer Experience 115

Userpilot

JULY 29, 2021

The best customer engagement solutions include custom onboarding experiences , gamification , in-app guides , contextual communication, and feedback loops. Userpilot , a customer engagement software tool puts all the elements above at your fingertips without writing any code or calling on your engineering team to implement them.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Product Warrior

DECEMBER 7, 2022

People creating solutions need to see how they create a direct impact Making software is not like manufacturing thousands of widgets which all look the same, even when the technology is very well understood. A narrow strategy which dictates the solution by providing little room to manoeuvre does not work. The full series is listed below.

Weak Development Team 52

Weak Development Team Product Strategy Strategy Feedback Software 52

Mind the Product

OCTOBER 29, 2018

At every level of our careers, we are faced with unsolicited, opinionated and sometimes outlandish product feedback from our internal teams. It’s all-too easy to discard this feedback as we focus on the initiatives already in play, the resources available, supporting data and the all-important roadmap and strategy.

Feedback Software 97

Feedback Software User Testing Customer Feedback Product Research 97