Userpilot

MARCH 5, 2025

To help you make the right choice, Ive gone through ten leading customer analytics platforms based on their strengths, features, pricing, and user reviews. Pendo – the best software for product-led insights. Mixpanel – the best cross-platform customer analytics software.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

The Product Coalition

APRIL 24, 2023

It can hold feedback from various sources such as customer support tickets, feature requests, surveys, reviews, and social media. By aggregating all of this feedback in one place, product teams can gain a holistic view of customer needs and pain points. It’s the database where all the customer feedback data gets centralized to.

Feedback Software 144

Feedback Software Analytic Tools User Testing Customer Feedback 144

Userpilot

JUNE 29, 2024

TL;DR Product feedback management involves collecting, organizing, analyzing, and acting on user feedback. You can gather qualitative feedback through in-app surveys , customer interviews, focus groups, and reviews. Userpilot is a powerful in-app feedback management tool.

Feedback Software 100

Feedback Software User Testing Analytic Tools Customer Feedback 100

The Product Coalition

FEBRUARY 24, 2021

Today’s rapidly evolving tech landscape favors short feedback loops and requires roadmap flexibility to pivot and solve customers’ most pressing problems as they arise. As a result, the best product managers thrive on their ability to move quickly, minimizing time to market for feature releases.

Research Software 115

Research Software Feedback Software Technical Review Software Review 115

Userpilot

SEPTEMBER 30, 2024

We chatted with Tom Ulman, the Chief Product Designer at Reading Eggs, a 3P Learning company, about how they used Userpilot to improve the user onboarding experience. Solution: Leveraging Userpilot for no-code onboarding Before they chose Userpilot, 3P Learning considered UserGuiding as their onboarding platform.

Product Research 105

Product Research Analytic Tools Feedback Software User Testing 105

Usersnap

DECEMBER 14, 2021

Why isn’t every SaaS business carrying exit surveys when their users cancel? When used well they will cut your churn, improve user experience, and increase the likelihood that ex-users become customers again in the future. Open-ended questions ask users to give reasons for canceling in their own words.

Feedback Software 96

Feedback Software Customer Experience User Testing Product Research 96

Userpilot

DECEMBER 6, 2023

The term comes from a commercial and was first used in the software context by a Microsoft manager in 1988. Product dogfooding enables organizations to shorten the feedback loop by testing their products for bugs and usability issues before releasing them to the users. Review and adjust your testing protocols.

Feedback Software 98

Feedback Software Analytic Tools Research Software Reporting Tools 98

Userpilot

SEPTEMBER 3, 2022

Customer feedback analysis is the process of understanding user sentiment and their needs to boost customer satisfaction and decrease churn. Feedback analysis helps you understand customers better, remove friction points, improve user experience , and boost loyalty. What is a customer feedback analysis?

Feedback Software 98

Feedback Software Customer Feedback User Testing Data Visualization 98

The Product Coalition

MARCH 3, 2023

While both PLG and traditional methods have their advantages, they offer a siloed view, often resulting in different user experiences depending on the part of the organization involved. A holistic CJ approach focuses on a unified experience, providing additional insights into customer behavior at every step.

Customer Experience 158

Customer Experience Customer Feedback User Testing User Friction 158

Userpilot

OCTOBER 15, 2022

Customer feedback is the process of gathering feedback from customers after they have used your product or service. Customer feedback surveys help you identify points of friction with the user experience and enhance the customer experience. Collect positive and negative feedback from review sites.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Userpilot

SEPTEMBER 12, 2022

Collect active and passive feedback from your app, implement it, and communicate it to close the feedback loop. Optimize the first-time user experience to give a great first impression. Segment your users to offer a personalized product experience. The customer feedback loop explained.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools User Testing 98

Usersnap

AUGUST 26, 2021

There’s a lot of details, but the main takeaways of this article are to learn: how to increase product development ROI by utilizing customer feedback methods of collecting and responding to customer feedback the software for managing and analyzing the voice of customers in context. Most recommended customer feedback software.

User Testing 119

User Testing Feedback Software Customer Feedback Product Research 119

Userpilot

SEPTEMBER 10, 2024

TL;DR Digital adoption : Ensure users extract full value from your product features by measuring active users, feature usage, and product stickiness. Customer onboarding : Enhance the onboarding process using personalized experiences, checklists , and in-app guidance. Want to take product management to the next level?

Data Visualization 111

Data Visualization Analytic Tools Feedback Software Product Research 111

UX Planet

SEPTEMBER 8, 2024

Downsides Inconsistency : The lack of a unified system can lead to inconsistent user experiences across products and brands. If the organization offers multiple products under the same brand, the solitary model may result in a fragmented user experience, where different products feel disconnected from one another.

Reporting Tools 106

Reporting Tools Feedback Software Government Systems Review 106

Userpilot

MARCH 31, 2023

Close the feedback loop by letting your customers know what your next step will be. Userpilot is one of the most powerful tools for creating in-app surveys without knowing how to write a single line of code. What is a customer experience survey? You don’t want to risk losing valuable feedback due to bad survey questions.

Product Research 98

Product Research Customer Experience User Testing Customer Feedback 98

Userpilot

AUGUST 27, 2024

TL;DR Gather customer feedback : Actively collecting and acting on customer feedback enhances user experience, builds loyalty, and helps guide product development. So if you’re a product manager, why not book a demo to see how you can personalize onboarding without writing code?

User Testing 104

User Testing Analytic Tools Feedback Software Research Software 104

Userpilot

MARCH 23, 2023

In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. TL;DR Product NPS (Net Promoter Score) surveys are used to collect feedback on customer loyalty and satisfaction. Get insights on how to improve customer experience and increase customer satisfaction.

Product Research 98

Product Research User Testing Feedback Software Customer Feedback 98

Userpilot

AUGUST 20, 2022

Although customer success (CS) leads to a positive experience (which benefits customer love). CS is more about getting the job done, whereas customer love is more about connecting with users on an emotional level. Customer love improves word of mouth, positive reviews, customer retention , customer loyalty, and customer stickiness.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback User Testing 98

Split

APRIL 24, 2024

Managing numerous testing environments poses a significant hurdle in the complex sphere of software development. Test environments are where code becomes a reality. These environments provide a controlled space for testing and refinement before a product is released to end users.

Feedback Software 59

Feedback Software Software Review User Testing Product Research 59

Userpilot

JULY 29, 2021

A customer engagement solution helps you to build personalized interactions with users across each touchpoint in the customer journey based on the user’s needs, jobs to be done, and in-app behavior. The best part, they have built it code-free inside Userpilot: A resource center built in Userpilot for Postfity. #4

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Userpilot

JUNE 10, 2025

moment examples include Canva guiding new users to complete their first design and Grammarly using demo content to showcase how the app helps users fix grammar issues. After users experience their ‘Aha!’ Measure onboarding completion rates and iterate on any step where more than 20% of users drop off.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Experience 52

Gainsight

OCTOBER 5, 2020

Your users interact with your product all day to solve their challenges, achieve their goals, and execute their work. Who could be better suited to give you real insights into the way you’ve built the software and the possible gaps there might be that are making their workdays harder? . Set a review cadence. Lila Meyer.

Product Research 52

Product Research Feedback Loop Customer Feedback Feedback Software 52

Userpilot

APRIL 27, 2023

In this article, we explore the: Most common types of feedback, Top ways to collect actionable feedback, Best practices to follow, And, leading software that’ll get the job done. TL;DR Customer feedback is the data you get from your users about your product and their experience. Let’s get right to it!

Feedback Software 94

Feedback Software User Testing Customer Feedback Analytic Tools 94

Userpilot

AUGUST 23, 2021

Detractors ( NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. Respond to detractor feedback with empathy and personalized support. NPS software tools make this scalable with automatic, personalized messages that trigger based on a user’s NPS response.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

AUGUST 26, 2022

Run A/B experiments to improve your surveys’ conversion rates. Close the feedback loop in the most professional way possible despite negative feedback. Verify the insights from initial user feedback using user experience data. Gathering user feedback should always have a purpose.

Feedback Software 97

Feedback Software User Testing Customer Feedback Analytic Tools 97

Userpilot

AUGUST 22, 2022

Having a customer feedback strategy enables you to continuously collect and analyze user responses and develop an action plan for improving your product and driving engagement. Always segment users when collecting feedback so you ask relevant questions to specific users and collect accurate data. Let me explain.

Feedback Software 98

Feedback Software User Testing Customer Feedback Customer Experience 98

Userpilot

MAY 27, 2024

Let’s see how you can measure customer perception: Collect customer feedback : Segment users and trigger contextual surveys like CES , CSAT , and NPS. Monitor online mentions : Regularly check reviews, social media, and forums for customer opinions. But how do you get customer reviews ? G2 review example.

Feedback Software 105

Feedback Software Analytic Tools User Testing Customer Feedback 105

Userpilot

NOVEMBER 10, 2022

Follow up on customer pain points by notifying them of any product improvements you’ve made and closing the feedback loop. Customer pain points are the issues that a customer faces in their experience with a company they’ve purchased from. The user is left without product guidance. Diagram of a value gap.

User Friction 98

User Friction Customer Experience User Testing Customer Feedback 98

Userpilot

OCTOBER 1, 2022

Send post-dunning emails to remind customers that their account is past due. SaaS businesses typically run on a subscription service model – customers purchase a subscription to a plan that grants them access to the software. Customers are billed a recurring payment on a monthly or annual basis to continue using the software.

Feedback Software 98

Feedback Software User Testing Product Research Customer Feedback 98

Userpilot

JUNE 26, 2023

Implementing customer feedback systems involves gathering feedback via multiple channels, including in-app surveys , interviews, reviews, and social media comments to name a few. Before you act on user feedback and requests, prioritize them with an appropriate framework. Second, it helps you segment your users.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

MAY 20, 2024

To design an effective SaaS customer experience, you need to remove the barriers that prevent users from realizing the value of your product. But how exactly can you build a seamless user experience that increases product engagement and growth? A/B tests different in-app flows to optimize the customer experience.

Customer Experience 105

Customer Experience Analytic Tools Feedback Software User Testing 105

UserVoice

JULY 4, 2019

Many product managers rely on Excel and Google Sheets due to their wide availability and ease of use. Usability testing tools such as UserTesting can help when studying user-experience and customer interactions with your product. This is one of the first go-to’s for product managers who need to invest in more software.

Research Software 100

Research Software Analytic Tools Data Visualization Feedback Software 100

The Product Coalition

JUNE 3, 2021

We can and should update maps based on our own experiences in the territory. That’s how good maps are built: feedback loops created by explorers. His last performance review was all about this roadmap. In all-out streaming wars, the Red N believes that having the best user experience is key to their victory.

Feedback Software 179

Feedback Software Research Software Data Visualization User Testing 179

Userpilot

MAY 30, 2024

Collect customer feedback via multiple channels (surveys, user interviews, social media reviews, and so on). Analyze user sentiment on a granular level. Try Userpilot and Take Your User Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is customer sentiment?

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

Userpilot

MAY 21, 2024

Let’s explore customer lifecycle management (CLM), its phases, and the best practices you can apply in SaaS without coding! Leverage customer data for proactive service : Analyze customer data to anticipate and address potential issues before they impact the user experience. Writing a review. How to implement it?

Data Visualization 105

Data Visualization Customer Experience User Testing Customer Feedback 105

Userpilot

DECEMBER 19, 2022

Next, segment users according to their characteristics. Group users with similar demographics and jobs to be done ( JTBD ) together. Then, curate a personalized user experience for each segment. JTBD User segmentation. The checklist, thus, tells the user what to do to get the most out of a product and how to do it.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Product Research 98

Userpilot

OCTOBER 21, 2022

Showing testimonials and reviews on your platforms so customers can see you’re trustworthy. So why not try a Userpilot demo and see how you can build customer trust without coding? Which is a gentle way to announce minor pricing updates without disrupting the user experience: Announcement banner example on Storychief’s website.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98