UX Planet

FEBRUARY 10, 2024

Systemic Thinking: The Key to an Impactful UX Strategy Systems Thinking is a holistic approach to problem analysis and solving that emphasizes viewing systems as a whole, rather than focusing only on individual parts. Feedback loops: a system’s outputs affect its inputs, creating loops.

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Research Software Feedback Software Product Research User Testing 116

Johanna Rothman

OCTOBER 2, 2023

” It depends on how your lifecycle manages feedback loops and learning, how collaborative the team is, and how much WIP the team has. Each Lifecycle Manages Feedback Loops Differently Brooks wrote the original version of The Mythical Man-Month in 1975, based on the 1960s IBM 360 project. .”

Product Research 94

Product Research Customer Feedback Feedback Loop Feedback Software 94

Userpilot

OCTOBER 11, 2021

Have you tried including SaaS marketing best practices in your SaaS marketing strategy and accelerate product growth ? Effective SaaS marketing strategies can be hard to pull off if you don't know where to start, but I'm here to help. Let's look at some SaaS marketing strategy best practices. #1 Not necessarily.

Feedback Software 118

Feedback Software User Testing Product Research Customer Experience 118

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result. Decide on customer engagement strategies to implement at each touchpoint.

Feedback Software 92

Feedback Software User Testing Customer Experience User Friction 92

Gainsight

OCTOBER 20, 2021

Leading a go-to-market strategy can feel like a hailstorm. You’re getting drilled with feedback and opinions. And all the while, the pressure of launching a successful go-to-market strategy is forming all around. There are three pillars to support your product-led go-to-market strategy and lead your team to success.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

Johanna Rothman

NOVEMBER 9, 2023

Strategy and Product Feedback Loops Many of my middle-management and senior leadership clients want certainty about future work. Use technical excellence so they don't have unfinished code or tests, or worse, cruft. The code and tests are relatively easy to change. I feel as if I can't make a good, final decision.”

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Agile Product Research Feedback Loop Consulting 95

Userpilot

APRIL 18, 2023

But how do you create a customer success strategy that works? In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth. A customer success strategy is beneficial to increase customer retention, boost customer lifetime value, expand WOM , and enhance your product experience.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

UX Planet

MARCH 29, 2024

Image by vwo Feedback loops and exit surveys Create channels for users to easily provide feedback and show that their input is valued and acted upon. to collect user feedback about the experience. Implement targeted push notifications that are timely, relevant, and personalized to draw users back into the app.

User Testing 86

User Testing Product Research Customer Feedback Customer Experience 86

Userpilot

MARCH 19, 2024

Thanks to that, the development team can collect user feedback and test the feature before rolling it out to all users. As stakeholders are often involved in the testing process, it also improves collaboration and alignment between teams. Testing and feedback collection methods and protocols.

Product Research 104

Product Research Onboarding KPIs User Testing Feedback Software 104

The Product Coalition

AUGUST 28, 2023

These are planning, analysis, design, development, testing, implementation, and maintenance. Feedback Loop Establish a feedback loop with stakeholders to ensure that their evolving needs are considered. Unit Testing Write and execute unit tests to ensure the correctness of individual code units.

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Feedback Software Reporting Tools Software Developers Software Development 136

Intercom, Inc.

MAY 13, 2021

We recently sat down with Linda to chat about how customer success matures as you move upmarket and which strategies can help you to better serve your customers going forward. You’re a big part of their tech stack, you’re a big part of their investment strategy, you’re a big part of their spend. What do I love?'”

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

Userpilot

AUGUST 21, 2021

In this article, we shall discuss what feature engagement is for SaaS companies, how to measure it, and the best strategies that help you to improve feature engagement for your SaaS. Always use audience segmentation and test which in-app experience drives more feature engagement. Activated – Users actually test the feature.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Product Research 98

Centercode

MARCH 25, 2021

It’s been decades since product developers first started using beta testing. Early tech companies first discovered back then what is common knowledge nowadays: If you get targeted users to provide product feedback, you can turn that data into insights and action items for Product and Engineering. Let’s Talk Processes.

Product Research 59

Product Research User Testing Data Visualization Reporting Tools 59

Userpilot

MARCH 24, 2021

Defining your product strategy is the most important aspect of deciding to build something new. What is a product strategy? Discovery and Experimentation as Part of Product Strategy 5.Where Where to start – Product Discovery vs Product Strategy How Userpilot Helps. What is a product strategy?

Product Research 119

Product Research Onboarding KPIs Product Strategy User Testing 119

The Product Coalition

NOVEMBER 14, 2023

Just as a well-drafted blueprint, an experienced contractor, and a solid foundation provide the ingredients required to build a house, a consistent, well-thought-through product lifecycle enables product strategy through execution. First, the concept of strategy through execution. And here I am, coming along with another.

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Feedback Software Roadmap Product Research User Testing 120

Userpilot

SEPTEMBER 11, 2023

Improved customer relationships and customer loyalty by analyzing customer feedback and closing the feedback loops. Improved customer retention strategies to identify and eliminate friction points. Increase customer engagement through optimization with A/B tests. Create welcome surveys with Userpilot.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Customer Feedback 103

Userpilot

AUGUST 26, 2022

In this article, we’ll be explaining the value of user feedback and how to gather user sentiment , with a strategy in place. User feedback is quantitative and qualitative data provided by customers about what they think about a product and how many of them feel the same way. Gathering user feedback should always have a purpose.

Feedback Software 91

Feedback Software Customer Feedback User Testing Analytic Tools 91

Userpilot

MARCH 6, 2024

ABM for SaaS : Implementing Account-Based Marketing strategies to target high-value customers with personalized campaigns, nurture them, and make them more valuable for your business. User Research for Insights : Conduct user research to gather direct insights and adapt products and strategies based on their specific needs and pain points.

Feedback Software 100

Feedback Software Research Software Analytic Tools Product Research 100

Userpilot

JUNE 7, 2022

UX researchers have developed many user experience testing methods over the years, and more techniques are still being researched. Let’s take a look at the top usability testing methods, and let’s see how they all compare, and identify the best use case, advantages, and disadvantages of each.

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Userpilot

OCTOBER 11, 2023

TL;DR The growth experimentation process is a systematic approach to testing new ideas. Think about your hypothesis, the type of testing to conduct, sample size, experiment duration, and which metrics you'll track. Continuous experiments help shorten the feedback loop and drive success. Let's get right into it!

User Testing 104

User Testing Product Research Customer Experience Onboarding KPIs 104

Userpilot

JULY 5, 2022

In-app surveys , usability and prototype testing , or user interviews and focus groups can help you understand your customers’ requirements. Continuous Product Discovery and Opportunity Solutions Trees help you stay true to your business strategy while iterating on the product. Radical innovation aka Blue Ocean Strategy.

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

Agile Velocity

MAY 3, 2024

Business agility encompasses aspects such as product innovation, customer-centricity, cross-functional collaboration, and adaptive strategy execution. Agile Transformation Strategy In today’s fast-paced and ever-evolving business landscape, agility isn’t just a buzzword; it’s necessary for survival.

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Userpilot

AUGUST 24, 2023

A/B test different churn survey types to find the one your users engage with the most. You also need to implement strategies to ensure a high survey response rate and increase your chances of customer retention. Create a few variations of your cancellation survey and test to understand which brings more engagement.

Product Research 98

Product Research Feedback Software User Testing Customer Feedback 98

Agile Velocity

AUGUST 15, 2022

Creating Feedback Loops. The Sprint Review, just like the Retrospective , is an important feedback loop in a Scrum team’s toolbox. A successful storyline focuses on value and strategy, elicits feedback, as well lays the groundwork for “what’s next” might look like this: “Here’s what we did and why.”

Technical Review 111

Technical Review Systems Review Demo Software Review 111

The Product Guy

JUNE 18, 2020

The objective is to receive feedback and prioritize it internally against (1) company objectives (2)customer pains/experience (3) Quarterly Product OKRs and ship out solutions. . A feedback loop is: part of a system in which some portion (or all) of the system’s output is used as input for future operations. It’s cyclical.

Product Research 165

Product Research Feedback Loop Feedback Software User Testing 165

Userpilot

MARCH 2, 2022

To implement your OKR strategy, you should follow 5 steps: set vision, choose OKRs, review OKRs progress, create feedback loops, and make reports. Create feedback loops. Create feedback loops. Establish feedback loops. Key results: Get initial feedback from X potential customers.

Feedback Software 105

Feedback Software Onboarding KPIs Reporting Tools Product Research 105

UserVoice

APRIL 4, 2017

To keep it simple, we’ve organized our list along a set of broad objectives that product managers must inevitably negotiate: Analysis, User Research, Roadmapping, Project Management, Design & Development, Behavioral Analytics, and Strategy. With UserVoice, manually managing your feedback loop is a thing of the past.

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Analytic Tools Research Software Feedback Software Data Visualization 286

Userpilot

FEBRUARY 28, 2023

Cancellation feedback tells you why your customers leave or downgrade their plans. Collecting customer feedback only makes sense if you act on the insights and close the feedback loop. If you want to see how you can collect different types of customer feedback with Userpilot, book the demo! What is active feedback?

User Testing 94

User Testing Customer Feedback Feedback Software Product Research 94

Userpilot

OCTOBER 26, 2023

TL;DR Growth initiatives are strategies aimed at expanding a company’s customer base, market share, revenue, or profitability. Diversification is a strategy involving entry into unrelated markets or industries, often through new lines of business or partnerships. The Ansoff Matrix of Growth Strategies.

Feedback Software 104

Feedback Software Analytic Tools Research Software Data Visualization 104

Split

MARCH 20, 2024

This spans planning, development, testing, approval, deployment, release, and post-implementation support. Why Release Management Matters A robust release management strategy is critical for optimizing a software delivery workflow. An excellent release management strategy proactively nurtures these relationships and feedback loops.

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Mixpanel

JULY 22, 2020

Let’s start by thinking about where goals fit into the big picture: a goal tells you if you’re successfully executing your strategy. And strategy is just a plan to achieve your company’s mission. Quick feedback loop: The results of your changes can be seen quickly. All together, it looks something like this: Mission ?

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User Testing Product Research Framework Data Visualization 52

Userpilot

MAY 30, 2023

Another strategy you can use is pre-notifying respondents about your survey length. Your customers will appreciate you going the extra mile and will be more likely to provide thoughtful and detailed feedback. And they’ll be more willing to provide feedback next time. So how do you close the feedback loop?

User Testing 98

User Testing Product Research Customer Feedback Feedback Software 98

Userpilot

AUGUST 5, 2023

In this article, we’ll explore effective strategies to convert NPS passives into enthusiastic promoters who’ll advocate your product or service. You can convert NPS passives into promoters with the following strategies: Ask open-ended follow-up questions with NPS surveys to understand the reasons for customer dissatisfaction.

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Data Visualization Feedback Software Product Research Analytic Tools 97

The Product Coalition

MARCH 6, 2019

They also said they wished they had a clearer product roadmap strategy. In addition, product managers said that direct customer feedback and insights were the best sources of their new ideas. We’ve taken all these findings onboard and put together this comprehensive product strategy checklist for you to follow.

Analytic Tools 60

Analytic Tools Feedback Software Research Software Data Visualization 60

Modus Create

MAY 12, 2022

So, the team kickstarted the project to develop a mobile application from scratch — from product strategy and CX to end-to-end development and release, all in six weeks. Why the Ishihara Test? We felt that the century-old test could use a 21st-century makeover — a mobile app. Product Strategy and Design. Set a Goal.

Feedback Software 98

Feedback Software Research Software User Testing Product Research 98

Userpilot

JANUARY 22, 2024

The framework is a roadmap for creating a winning product marketing strategy that drives effective resource allocation and provides a flexible foundation for growth. A good product marketing framework has three main components: a go-to-market strategy , a product marketing strategy, and a growth strategy.

Feedback Software 103

Feedback Software Research Software Analytic Tools Product Research 103

Gainsight

AUGUST 4, 2022

The features they use daily, the feedback they provide in surveys and directly to your Customer Success team, and the features they abandon should all be the highest priority for your team during roadmapping sessions. Identify potential user frictions and strategies to overcome them. It’s impossible to make everyone happy.

Customer Experience 64

Customer Experience Product Research User Testing Customer Feedback 64