UX Planet

FEBRUARY 10, 2024

Feedback loops: a system’s outputs affect its inputs, creating loops. UX research involves investigating how users interact with products and services to identify pain points in the provided experience. Thinking from multiple perspectives of users and other actors.

Research Software 113

Research Software Feedback Software Product Research User Testing 113

Userpilot

MARCH 6, 2024

Chatbot Implementation : Using chatbots so your website can provide immediate answers to common user questions, reducing bounce rates and improving conversions. Personalized Customer Experiences : Tailoring onboarding sequences based on user data to impact their upgrade decisions.

Feedback Software 105

Feedback Software Research Software Analytic Tools Product Research 105

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. Software users only continue subscribing if they find your platform useful. TL;DR A customer engagement strategy is a comprehensive plan by SaaS companies to interact with customers and build long-lasting relationships.

Feedback Software 97

Feedback Software User Testing Customer Experience User Friction 97

Userpilot

MARCH 29, 2023

How can it help product and marketing teams make data-driven decisions and improve the user experience at different stages of the customer journey? Utilizing digital analytics enables them to make data-driven product decisions , and identify user friction and pain points. NPS scores or bug reports).

Data Visualization 98

Data Visualization Analytic Tools Embedded Analytics Feedback Software 98

Userpilot

JANUARY 26, 2023

What do you need customer empathy for? TL;DR Customer empathy is putting yourself in your customers’ shoes to better understand their problems and make it a part of your company culture to develop solutions that satisfy them on practical and emotional levels. Customer empathy is not limited to empathy in customer service.

User Testing 98

User Testing Product Research Customer Feedback Customer Experience 98

Intercom, Inc.

FEBRUARY 9, 2021

It’s no secret that when it comes to support, customer expectations are higher than ever before – but how are support leaders and teams adapting to these increased demands? Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Understand how customer expectations are changing.

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User Testing Reporting Tools Customer Feedback Customer Experience 222

The Product Coalition

AUGUST 28, 2023

It helps us meet customers’ demands, needs, and expectations. These are planning, analysis, design, development, testing, implementation, and maintenance. Planning Before beginning with the planning — also called the feasibility stage, you should understand your product, target users’ needs, customers’ demands, and of course SDLC.

Feedback Software 135

Feedback Software Reporting Tools Software Developers Software Development 135

Userpilot

MARCH 19, 2024

TL;DR Feature rollout is the process of releasing new functionality in small batches and to small user segments. Thanks to that, the development team can collect user feedback and test the feature before rolling it out to all users. Ready to redesign how you release new features to your users?

Product Research 105

Product Research Onboarding KPIs User Testing Feedback Software 105

Userpilot

JUNE 30, 2022

Conducting UX research and analyzing customer feedback helps you stay relevant to your customers and drive retention. UX survey is one of the most common UX research methods for getting both qualitative and quantitative insights from your users. Segment your user base to trigger surveys for the right audience.

Product Research 98

Product Research User Testing Feedback Software Research Software 98

Userpilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? How can a personalized experience help drive retention? Let’s begin!

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

Userpilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? Crafting an effective product feedback survey requires careful consideration. You want to ask the right questions in the right way to extract meaningful user sentiment insights.

Product Research 98

Product Research Feedback Software User Testing Customer Feedback 98

Userpilot

JUNE 7, 2022

UX researchers have developed many user experience testing methods over the years, and more techniques are still being researched. Let’s take a look at the top usability testing methods, and let’s see how they all compare, and identify the best use case, advantages, and disadvantages of each.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

Userpilot

AUGUST 5, 2023

NPS (Net Promoter Score) passives are customers who have moderate feedback about your product but are not enthusiastic supporters. Unlocking the potential of these indifferent users can be a game-changer for your business. Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty.

Data Visualization 98

Data Visualization Feedback Software Product Research Analytic Tools 98

Userpilot

SEPTEMBER 16, 2022

Looking for customer focus examples to inspire your company toward being customer-centric? This article will not only show you examples but also reveal strategies for being fully customer oriented. A customer-focused culture prioritizes customers over products. to remove friction. to remove friction.

User Testing 98

User Testing Customer Feedback Customer Experience Feedback Software 98

Userpilot

MARCH 26, 2023

Conversion funnel analysis tracks a customer’s journey from the initial point of contact to the final conversion point. TL;DR A conversion funnel is a journey that users take from initial awareness to converting into paying customers. You’ve come to the right place! What is a conversion funnel?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Experience 98

The Product Coalition

FEBRUARY 3, 2022

This article is inspired by the book The Lean Product Playbook: How to Innovate with Minimum Viable Products and Rapid Customer Feedback by Dan Olsen and aims to describe two essential concepts described in the book, namely the Product-Market Fit Pyramid and the Lean Product Process that aims to help us achieve that fit.

User Testing 139

User Testing Product Research Product Marketing Customer Experience 139

Userpilot

SEPTEMBER 29, 2022

Product value is how well your app helps customers achieve their goals compared to competitors. It highlights the benefits of the product and its advantages for the prospective customer. Higher value translates into more customers, higher retention, and stronger brand loyalty. Check if you’re targeting the right customers.

User Testing 105

User Testing Product Research Feedback Software Analytic Tools 105

Userpilot

MAY 16, 2022

In this article, we’re going to break down what product-led onboarding is and how product teams can implement it effectively to drive customer success. Ready to transform new users into lifelong customers? Don’t let your quest to turn users into lifelong customers fall at the first hurdle!

User Testing 98

User Testing Customer Feedback Customer Experience Feedback Software 98

Intercom, Inc.

NOVEMBER 24, 2020

Chris Jewitt is a Customer Success Manager at Klaus , the conversation review tool designed to help modern support teams measure and maintain the quality and consistency of their customer conversations. Reframing customer support. Setting customers up for success.

Feedback Software 118

Feedback Software Customer Experience User Testing Technical Review 118

Userpilot

JULY 17, 2023

The responsibilities of product teams include facilitating product discovery , launches and releases , customer onboarding , feature adoption, and account expansion. Another way to structure teams is by customer journey stage , where a different team is responsible for one stage, like adoption.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Product Research 98

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Userpilot

JULY 24, 2023

A typical launch plan includes everything from the ideation phase to the conceptualization and testing of your ideas. An effective product launch checklist includes the following: Define your target audience and build out your user personas. It may also include a soft launch designed to seek early feedback from pilot users.

Product launches 98

Product launches User Testing Product Research ChatGPT 98

Userpilot

SEPTEMBER 11, 2023

A successful product launch strategy creates a substantial buzz around a product and attracts the right kind of customers. The goal is to validate the idea by testing it in the real world with minimal risk. It enables you to collect user feedback and make improvements before a full launch. What are their motivations?

Product launches 105

Product launches Product Research Data Visualization Research Software 105

Gainsight

OCTOBER 28, 2021

Customer acquisition costs: To be successful, you’ll want to reduce acquisition costs and drive faster adoption. The quicker your users experience value, the lower your acquisition costs will become and the fuller your company’s “bucket” will be. Ask yourself, “How can we support our user’s objective from day one?”.

User Testing 52

User Testing Product Marketing Analytic Tools Feedback Software 52

Usersnap

SEPTEMBER 22, 2022

We know it is hard just collecting customer feedback , but then making decisions out of it becomes even tougher. Recently, we asked our own customers what their struggles were, and getting significantly more customer feedback was the 2nd biggest pain point that Usersnap helps them solve.

Feedback Software 52

Feedback Software Research Software User Testing Product Research 52

DISQO

JULY 6, 2020

Rhino then had to cater to that exact customer profile. Alpha’s rapid consumer feedback platform was instrumental in helping Rhino identify, define, and reach this target audience. Rhino’s partnership with Alpha proved impactful from the very first test. The ‘repeat renter’ became the foundation for all subsequent tests.

User Testing 52

User Testing Product Research Feedback Software Customer Feedback 52

DISQO

JULY 6, 2020

Rhino then had to cater to that exact customer profile. Alpha’s rapid consumer feedback platform was instrumental in helping Rhino identify, define, and reach this target audience. Rhino’s partnership with Alpha proved impactful from the very first test. The ‘repeat renter’ became the foundation for all subsequent tests.

User Testing 52

User Testing Product Research Feedback Software Customer Feedback 52

Userpilot

JULY 31, 2023

Looking to improve the user experience for your app? From making small UX design changes like adding progress bars to your forms to implementing a data-driven personalization strategy, there are many things you can do to enhance the experience better. Create an inclusive user experience design process.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

Userpilot

MAY 20, 2024

To design an effective SaaS customer experience, you need to remove the barriers that prevent users from realizing the value of your product. But how exactly can you build a seamless user experience that increases product engagement and growth? A/B tests different in-app flows to optimize the customer experience.

Customer Experience 104

Customer Experience Analytic Tools Feedback Software User Testing 104

Userpilot

MAY 7, 2024

Collecting the voice of the customer (VoC) in product management can lead to sustained growth. You can have the best digital marketing and pricing strategies, but you won’t be able to retain your customers if you don’t listen to their feedback. Plan user interviews and focus groups. Close the feedback loop.

Product Research 102

Product Research Data Visualization User Testing Customer Feedback 102

Mind the Product

AUGUST 19, 2019

From my experience, the problems that ML can help to solve usually fall into one of these buckets below: Could we make the user experience more tailored and personalised? Could we make the user experience safer? Integrity classifiers allow to flag harmful or malicious user-generated content.

Artificial Inteligence 183

Artificial Inteligence Data Visualization Product Research Reporting Tools 183

Userpilot

MAY 17, 2022

Closing the customer feedback loop is an important practice for SaaS companies as it’s often the thin line between churn and customer retention. Do you collect feedback and user sentiment regularly and act on insights? Even if you don’t make changes, still acknowledge that you received the feedback.

Product Research 98

Product Research Feedback Loop Feedback Software User Testing 98

Userpilot

MARCH 31, 2023

Are you using customer experience surveys to gather actionable insights? By asking the right questions, you can collect valuable customer insight that can help you improve your product, and assess your overall user sentiment. The four main types of customer satisfaction surveys are NPS, CES, CSAT surveys, and PMF surveys.

Product Research 98

Product Research Customer Experience User Testing Customer Feedback 98

Userpilot

APRIL 30, 2024

TL;DR Value-based growth is a strategy that prioritizes delivering value to customers. The approach makes your company more customer-centric , improves customer satisfaction and retention , and gives you a competitive edge. A robust customer success strategy enables customers to get the most out of the product.

Feedback Software 105

Feedback Software Analytic Tools Product Research Data Visualization 105

Amir Rozenberg

MAY 18, 2017

They enable innovation, new user experiences and new business models in many verticals, from retail, FinServ, social, media, etc. Amir: What is the problem statement of “yesterday” in the space of video quality that you are already solving, and who was doing video quality testing? Do you see a change in that sense?

User Testing 48

User Testing Feedback Software Product Research Customer Experience 48

DISQO

JULY 23, 2017

The Institute of International Finance recently observed that “customers, particularly Millennials, now expect on-demand, high-touch, and rapidly services focused on user experience.”. To begin, we surveyed brokers about their pain points around quoting and origination. appeared first on Feedback Loop.

Reporting Tools 40

Reporting Tools Feedback Software Product Research User Testing 40

DISQO

JULY 23, 2017

The Institute of International Finance recently observed that “customers, particularly Millennials, now expect on-demand, high-touch, and rapidly services focused on user experience.”. To begin, we surveyed brokers about their pain points around quoting and origination. appeared first on Feedback Loop.

Reporting Tools 40

Reporting Tools Feedback Software Product Research User Testing 40