Userpilot

APRIL 16, 2024

How they are linked to customer journey analysis and customer journey mapping. How to extract and use them to optimize the customer journey. We also look at the best analytics tools for analyzing customer journeys. In the next step, use analytics and feedback tools to collect customer data.

Data Visualization 103

Data Visualization Customer Feedback Analytic Tools Feedback Software 103

Userpilot

APRIL 22, 2024

Product feature analysis is a powerful tool in the SaaS product manager’s arsenal. This analysis isn’t exclusive to SaaS; the principle applies when analyzing physical attributes for hardware products. How to effectively analyze product features: Define your objective. Encourage users to share feedback.

Data Visualization 101

Data Visualization Analytic Tools Feedback Software Weak Development Team 101

Userpilot

JANUARY 29, 2024

A good SaaS UX design is critical to a successful SaaS product in today’s constantly evolving and competitive market. In this article, we will examine what an effective SaaS UX design is, why it’s important, and the best practices to produce a well-crafted design that works. What is SaaS UX design?

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

JULY 4, 2023

Read on to discover how to cross the chasm and scale your technology company. Build an MVP to let a small user base test out your product and provide feedback to perfect key features , messaging , and positioning. Use popular platforms like Product Hunt to launch your product to get new users. Book a demo now.

Feedback Software 94

Feedback Software Analytic Tools Research Software User Testing 94

Userpilot

DECEMBER 3, 2021

Want to know how you can use the HEART framework to improve user experience? Google’s HEART framework has been designed to enhance product experience at every stage of the user journey. The HEART framework uses the right combination of user-centered metrics to deliver an enhanced user experience.

Research Software 98

Research Software Analytic Tools Feedback Software Product Research 98

Userpilot

AUGUST 16, 2022

What if you knew that not all goal-setting frameworks are beneficial to your team? There are a plethora of goal-setting frameworks out there. But choosing a framework is easier said than done. Let’s dive into this article to find the perfect goal-setting framework to grow your product. Tiered goals framework.

Feedback Software 98

Feedback Software Research Software Framework User Testing 98

The Product Coalition

AUGUST 28, 2023

The Software Development Life Cycle provides a practical framework you can apply to your product and improve your processes. You should be able to define the project scope and goals clearly by outlining the objectives, functionalities, and features of the software. You can learn how to create a PRD by clicking the link.

Feedback Software 138

Feedback Software Reporting Tools Software Developers Software Development 138

Userpilot

APRIL 29, 2024

Wondering how to segment customers to increase their engagement with your SaaS product? How to create segments. Measure the performance of your strategies by analyzing user behavior and collecting feedback. Behavioral segmentation : Focuses on customer actions such as purchase decisions, product usage , and feedback.

Customer Experience 74

Customer Experience User Testing Customer Feedback Analytic Tools 74

Userpilot

APRIL 28, 2023

Any product manager should understand the power of a product adoption framework as it can transform their ability to help users get value from their product and achieve their goals. We’re going to unpack what adoption is, why it matters, how to measure it, the strategies you can use to improve it and share the right tool for the job.

Analytic Tools 94

Analytic Tools Feedback Software Framework Onboarding KPIs 94

The Product Coalition

DECEMBER 28, 2020

Having worked on a number of large technology programmes involving the selection and management of strategic suppliers, I wanted to share my perspectives from the ‘buy side’ on how to build effective partnerships. Manage conflict in an empathetic, solution oriented way that preserves the long term relationship.

Feedback Software 177

Feedback Software Technical Review Technology Systems Review 177

Userpilot

MARCH 6, 2024

Data visualization : Trends and patterns are easier to discern when viewed, with the help of the right visualization tool. Ready to start conducting product trend analysis for your SaaS? Book a demo now to see how Userpilot can help you better understand customer behavior. How to perform product trend analysis?

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Research Software 93

Userpilot

OCTOBER 30, 2022

Curious about customer experience improvement and how to get started for your brand? In this article, you’ll discover: Why the customer experience is key to customer retention and driving business growth, especially for SaaS companies. Leverage technology. Make feedback collection a regular practice. Look no further.

Feedback Software 93

Feedback Software Research Software Customer Experience User Testing 93

Userpilot

APRIL 21, 2024

Wondering how to build a conversion path for your SaaS product or e-commerce site? Our guide explains how to create effective conversion paths. Userpilot is a product growth platform. It helps create in-app experiences to optimize user conversions. ’ To create my goals, I use the SMART framework.

Research Software 98

Research Software Feedback Software User Testing Reporting Tools 98

Product Talk

NOVEMBER 22, 2023

Opportunity solution trees are a simple way of visually representing the paths you might take to reach a desired outcome. The root of the tree is your desired outcome—the business need that reflects how your team can create business value. Below the opportunity space is the solution space. Next is the opportunity space.

Research Software 242

Research Software Feedback Software Product Research User Testing 242

Userpilot

APRIL 16, 2024

In SaaS, a product experience strategy provides the building blocks for making customers stay, engage with your app, and eventually become loyal advocates for your product. That said, we’ll review how to build a strong product strategy that delights users and unlocks product growth. And where do you start?

Data Visualization 101

Data Visualization User Testing Customer Experience Analytic Tools 101

Userpilot

JULY 8, 2021

Invented in 2007 by Dave McClure, pirate metrics is a framework that is still used by businesses to measure and optimize customer interaction across their lifecycle. But how does the pirate metrics framework work for SaaS and how can it help drive growth? Dave McClure's Pirate Metrics framework.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Framework 98

Userpilot

MARCH 24, 2024

TL;DR A user flow is a visual representation of the steps a user takes to achieve a specific goal within a website or app. Discover user paths to app actions. 11 User flow examples to inspire you to create your app flows: Basic user flow chart for logging in. Collect user feedback to improve your user flows.

Data Visualization 104

Data Visualization Customer Feedback Analytic Tools User Testing 104

Userpilot

FEBRUARY 29, 2024

User behavior analytics helps you understand how users engage with your SaaS. In this article, we answer the question: how does user behavior analytics work? Tools for insightful user behavior analytics. TL;DR User behavior analytics focuses on understanding how users interact with websites and apps.

Data Visualization 100

Data Visualization Analytic Tools Feedback Software User Testing 100

Userpilot

JUNE 30, 2022

The product management jobs-to-be-done framework relies on the idea that the customer is ready to spend money on a product only when it helps them complete a particular job. According to the framework, customers don’t buy products but only hire them when they need them. What is the origin of the jobs-to-be-done framework?

Feedback Software 91

Feedback Software Research Software Framework User Testing 91

Userpilot

MARCH 28, 2024

It also explores different kinds of user data analysis, shows you how to conduct it, and introduces a few product analytics tools with the necessary functionality. Its aim is to help teams understand user behavior and offer actionable insights on how to improve the user experience. The data can also come from user feedback.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

The Product Coalition

NOVEMBER 1, 2020

Part 3 of series on experimentation This Article will cover: How to create an experimentation idea backlog? How to prioritize the ideas for maximum business value? The right data and experimentation tools. The right data and experimentation tools. The right data and experimentation tools.

Research Software 174

Research Software Feedback Software Systems Review Product Research 174

Userpilot

JULY 5, 2022

Breakthrough, disruptive or radical innovation are all more dramatic and often involve challenging the existing business model or introducing completely new technology. Incremental innovation gives you time to listen to user feedback. Disruptive innovation is what many SaaS startups aspire to.

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

Userpilot

MARCH 19, 2024

As today’s user increasingly desires swift solutions when using digital products, user experience optimization can spell the difference between the success and failure of a product. It also discusses techniques that can help you improve your app or website experience. Refine your product copy with AI. Book a demo today !

Customer Experience 103

Customer Experience User Testing Research Software Feedback Software 103

Userpilot

FEBRUARY 24, 2023

If you’re wondering how to create a feedback loop in your product, you’re in the right place! In this article, we look at the process of creating feedback loops step-by-step and share some best practices for product managers to get the best out of user feedback. Want to see how? Book the demo.

Product Research 98

Product Research Feedback Loop Feedback Software User Testing 98

Userpilot

MAY 3, 2023

Any savvy product manager should be looking at how they can leverage software usage analytics to make more informed decisions and boost product growth. In this article, we’re going to unpack exactly what usage analytics is, why you should care about it, how to use it in your product, and the best tools for the job.

Analytic Tools 81

Analytic Tools Data Visualization Feedback Software User Testing 81

Intercom, Inc.

NOVEMBER 30, 2021

But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Juggling outdated, disjointed tools is a recipe for team burnout, customer dissatisfaction, and ultimately, churn. Strategy first, technology second. Customer support is more business-critical than ever.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Userpilot

AUGUST 31, 2022

Brands that know how to create raving fans will always take the lion’s share of customers. Just think back to the last time you saw someone (or a group) passionately telling friends about a helpful tool. Just think back to the last time you saw someone (or a group) passionately telling friends about a helpful tool.

Feedback Software 95

Feedback Software User Testing Customer Experience Onboarding KPIs 95

The Product Coalition

JANUARY 28, 2024

I’m not talking about the Spotify model for product management, I’m talking about the app itself. What I would like to do, is to answer a few simple questions like what are you doing what mood are you in today, and for the app to take it from there, ideally giving me exactly what I like until I decide to stop listening.

Framework 107

Framework Feedback Software User Testing Customer Experience 107

Userpilot

MARCH 29, 2023

In this article, we also look at different kinds of digital analytics data, how to implement a digital analytics strategy, and the best tools to help you do it! social media engagement or email click-through rate), or feedback data (e.g., The next step involves collecting relevant customer data with appropriate analytics tools.

Data Visualization 95

Data Visualization Analytic Tools Embedded Analytics Feedback Software 95

Userpilot

DECEMBER 13, 2023

TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. This involves researching and understanding user needs and pain points to create a framework for a product’s design and functionality and aligning it with business objectives.

Research Software 99

Research Software Analytic Tools Feedback Software User Testing 99

Userpilot

JUNE 26, 2023

Choosing the right feature request prioritization framework enables product teams to make informed decisions and deliver the maximum customer value possible, especially when resources are limited. Our guide introduces 15 popular prioritization frameworks along with their pros and cons. What is a feature prioritization framework?

Framework 96

Framework Feedback Software Onboarding KPIs User Testing 96

Userpilot

FEBRUARY 28, 2023

Any product manager should know how to quickly put together a comprehensive customer feedback form: they’re a secret weapon for unlocking deep user insights and gathering quality feedback. TL;DR A customer feedback form is a way to gather customer feedback in a structured way. Let’s dive in!

User Testing 98

User Testing Customer Feedback Feedback Software Customer Experience 98

The Product Coalition

MARCH 8, 2024

They involve integrating digital technologies and processes into every aspect of your business, from operations to customer interactions. It’s not just about adopting the latest gadgets, but about using technology to drive meaningful change and achieve specific business goals. What is the importance of digital transformation?

Enterprise 125

Enterprise Research Software Feedback Software Strategy 125

Userpilot

MARCH 2, 2022

Wondering how you can leverage SaaS OKRs to drive success in your business? So, let’s see how you can implement SaaS OKRs successfully to track progress towards these goals and drive product growth. To grade OKRs, use a scoring system on a scale of 0.0 What are OKRs in SaaS? OKRs example.

Feedback Software 105

Feedback Software Onboarding KPIs Reporting Tools Product Research 105

The Product Coalition

APRIL 11, 2022

According to Gartner , 85% of machine learning solutions fail because they use raw data. In this article, we will tell you what MLOps is and why businesses need to implement machine learning solutions. In this article, we will tell you what MLOps is and why businesses need to implement machine learning solutions.

Artificial Inteligence 156

Artificial Inteligence Reporting Tools Analytic Tools Feedback Software 156

Userpilot

OCTOBER 11, 2022

In that process, they’ll explore your tool, use it to solve their needs and continue doing so—which is what the CS team helps customers do. And how is it an extension of your marketing team? It’s commonly used in game mechanics, social media, and SaaS products in general. Increase product stickiness.

Feedback Software 93

Feedback Software Analytic Tools User Testing Customer Experience 93

The Product Coalition

NOVEMBER 14, 2023

I love how you call product frameworks sh*t, but your stuff is always amazing!”. Okay, I am over-dramatizing a bit, but that’s how it plays back in my memory. Yes, all we want to do is build, not follow frameworks, but I assure you, this is worth your time. software vs. hardware), industries, and companies.

Feedback Software 122

Feedback Software Roadmap Product Research User Testing 122