Userpilot
MARCH 26, 2024
Best analytics tools for creating data analysis reports. You can create them manually from templates or use ready-made reports and dashboards from analytics tools. Path analysis is a tool for mapping user actions at a specific funnel stage, for example, to identify the happy path to conversion. Sounds interesting?
Intercom, Inc.
NOVEMBER 30, 2021
But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Juggling outdated, disjointed tools is a recipe for team burnout, customer dissatisfaction, and ultimately, churn. Strategy first, technology second. Customer support is more business-critical than ever.
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Userpilot
MAY 3, 2023
Any savvy product manager should be looking at how they can leverage software usage analytics to make more informed decisions and boost product growth. In this article, we’re going to unpack exactly what usage analytics is, why you should care about it, how to use it in your product, and the best tools for the job.
Intercom, Inc.
NOVEMBER 20, 2018
In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. In this post, I outline how SaaS founders should modify their approach and implement a simple sales methodology to increase their odds of success. Meet your target users and get feedback. What words do they use?
Userpilot
AUGUST 23, 2023
Having a clear idea of how your solution adds value to your customers’ lives is the only way you’ll be able to clearly communicate the core benefits and get your value proposition across. The SaaS value chain is unique in that customers receive value from the product over a long period of time rather than a single interaction.
Userpilot
JULY 22, 2023
Is this the right thing for you SaaS? Prioritize user adoption, set customer success goals, and collect feedback to keep retention rates high. User feedback can tell you what to fix while product usage data can tell you what to upsell. The three-stage growth loop framework. What is a land and expand strategy?
The Product Coalition
JULY 6, 2022
The majority of such apps have undergone iterative and incremental development to enhance and improve their features. It is a methodology that is followed by a majority of software development companies today. It’s an actionable framework to achieve this product-market fit. Use customer feedback to improve the product.
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