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Tools of the Trade: Using Pendo to Manage Customer Requests

Product Talk

Just because an idea isn’t something you’re going to pursue today doesn’t mean it won’t be worth pursuing at some point in the future. Tweet This So how exactly do you manage all these ideas? For today’s Tools of the Trade , we caught up with Leann Schneider , Product Manager at Plum. Leann, welcome. Leann: Yes.

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Everyone Thinks They’re Managing by Outcomes. Here’s How to Actually Do it.

Product Talk

Last month, I spoke at the Business of Software (BoS) conference in Boston. I’ll add the video of the talk to this post once it becomes available. A big thank you to Rich Mironov who referred me to BoS organizer Mark Littlewood, and to Jeff Merrell , my co-instructor at Northwestern , who helped me develop many of these ideas.

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10 Interactive Software Walkthroughs With Examples

Userpilot

Frustrated trying to design interactive software walkthroughs that drive activation? We handpicked a few of the best SaaS walkthrough examples and explained what made them great. TL;DR A software walkthrough is the process of guiding users through the main features and processes of a software product.

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AI Product Management 101: How to Leverage Artificial Intelligence Successfully?

Userpilot

In particular, we focus on specific ways to implement AI at different stages of the product management process. TL;DR AI product management focuses on managing AI initiatives and incorporating AI-based solutions into digital products to better understand user needs and enhance customer experience.

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Top Product Management Tools for Your Stack (2025)

Userpilot

Product managers juggle a lot: customer feedback and customer surveys, behavior analysis, roadmapping, prototyping, documentation, and project management. This article highlights the best product management tools to help you master your tasks and deliver maximum value to stakeholders. It’s a demanding role!

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Where Do PMs Gather Their Product Ideas?

ProductPlan

Product teams long for similar moments of inspiration, but the motivational poster vision of breakthrough ideas misses the raw materials and effort that lead up to these moments. Product managers must start with a broad perspective of what’s possible and then narrow things down. Sales and account management. Outside in.

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Bottoms Up With OKRs | Whitney O’Banner, Medium | BoS USA 2019

Business of Software Conference

In this BoSTalk, Whitney O’Banner (Engineering Manager, Medium) delves into which aspects of Google’s video should be embraced, which should be updated in line with the times, and which should be left in the ’90s. Video, Slides, Sketch Notes, and Transcript below. Let’s make a video. Sketch Note.