Userpilot

MAY 26, 2021

Love it or hate it, one thing is clear: product onboarding is an important driver of activation and retention in SaaS businesses. Allow us to walk you through the product onboarding best practices that we’ve learned through working with hundreds of SaaS businesses. Userpilot is a phenomenally versatile onboarding tool.

Research Software 52

Research Software Feedback Software Onboarding KPIs Product Research 52

Userpilot

FEBRUARY 13, 2020

Product experience is fast becoming one of the most important things to consider when it comes to growing your SaaS company. We’ll also share real-world examples from leading SaaS products along the way, so you can learn from the best. User experience is one of the hottest buzzwords in the SaaS community. Product-Led Growth.

Feedback Software 104

Feedback Software Analytic Tools Research Software Customer Experience 104

The Product Coalition

AUGUST 8, 2022

Too many potential investors, Gutenberg’s plan to build on technology more than a thousand years old lacked imagination. We are building a platform that will change the world.” Fust’s secured his investment with the tools and equipment for printing. The idea you should take away is vision coupled with incrementalism works.

Technical Review 142

Technical Review Development Team Review User Testing Research Software 142

UX Studio: Product Management

JUNE 22, 2021

The most important tool empowering leaders can use is context. Context: the most important tool to empower your team. The most important tool leaders can use to empower their team members is context. . A lot of honest, but friendly and supporting feedback. In my previous story, you can read how I screwed it up.

Data Visualization 130

Data Visualization User Testing Analytic Tools Weak Development Team 130

UX Studio: Product Management

JANUARY 11, 2021

Five challenges and solutions. To find technically feasible design solutions, extra efforts are required from developers and other team members. ? The lack of a mutual vision and an organized workflow will result in wasted time, money, extra work, becoming demotivated and frustrated, and overall endangering project success.

Weak Development Team 94

Weak Development Team Feedback Software Reporting Tools Research Software 94

Mind the Product

MARCH 7, 2018

In many companies, improving engagement is a reactive process: as a product manager you wake up to a barrage of support requests after launching a new feature, or your in-app analytics reveal that new users are skipping over key functionality and never reaching their “aha!” Give Your Product a Voice. Use Data to Refine Your Message.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Product Research 93

Mind the Product

MARCH 12, 2019

We are technology people! Use the Right Tools. Polling tools especially can be huge time savers, from figuring out when to have a last-minute retrospective, to settling once and for all whether or not hot dogs are sandwiches (spoiler alert: they aren’t ). Video conference tools – Zoom, Google Hangouts, GoToMeeting, etc.

Feedback Software 136

Feedback Software Workshop Technical Review Roadmap 136

People-First Product Leadership

SEPTEMBER 17, 2023

Sign up for internal training that covers company-wide policies and systems. What are some tricky points to keep in mind when exploring point solutions? Or, does your company use identity and access management software, such as Okta. Suggested approach for meet & greets: Take good notes! What is working well?

Research Software 52

Research Software Data Visualization Analytic Tools Feedback Software 52

Userpilot

APRIL 30, 2024

Growth marketing is essential for SaaS businesses to build lasting customer relationships , adapt quickly to market shifts, and drive consistent revenue. Checklists are a powerful onboarding tool. Use in-app messages to announce new features and drive upsells and cross-sells. It integrates real-time feedback to adapt strategies.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Intercom, Inc.

APRIL 22, 2019

His new venture focuses on creating a central knowledge network for scaling businesses so that employees aren’t wasting hours by chasing down important resources and company history scattered across a host of apps like Google Docs, SharePoint sites, Evernote and more. Faking the human interaction with AI can hurt you.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

PMLesson's Ace the PM Interview

JULY 13, 2020

What’s the quickest way to collate user feedback? Whether you’re analyzing your own website or app, or you choose your current employer’s product, try: Collecting user feedback. Analyze the apps you use frequently, and try out some competitors. Walk Away With: Knowledge, unless you pay for certification.

Certifications 52

Certifications User Testing Data Visualization Feedback Software 52

Userpilot

NOVEMBER 24, 2022

A customer request management system consists of tools and processes that allow the relevant teams to deal with requests efficiently. Similar requests and customer feedback may highlight problems that need urgent attention from the product team. At the same time, product decisions shouldn’t be based solely on customer requests.

Feedback Software 87

Feedback Software User Testing Product Research Customer Experience 87

PMLesson's Ace the PM Interview

MARCH 9, 2022

You are constantly considering potential and real problems, testing out solutions and evaluating those solutions for effectiveness. Offer to pitch in with projects that may cross over and will allow you to expand your knowledge base.  This feedback could come from a product director or software lead.

UX 52

UX User Testing Product Research Product Management 52

Userpilot

DECEMBER 17, 2020

User feedback is the single most valuable resource you have available when you’re trying to grow a SaaS. But implementing feedback indiscriminately can do you more harm than good. Too much user feedback can present problems: What if the feedback is pulling you in all directions? How to Collect User Feedback.

Feedback Software 98

Feedback Software Customer Feedback User Testing Analytic Tools 98

Business of Software Conference

JANUARY 6, 2020

He also an active blogger, and frequent speaker at industry events about startups, SaaS, and cloud computing. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Video, Slides, & Transcript below. Upcoming Events. BoS Europe 2020 BoS USA 2020. Unsubscribe anytime.

Reporting Tools 40

Reporting Tools Feedback Software Data Visualization Artificial Inteligence 40

Intercom, Inc.

DECEMBER 9, 2022

In a recent episode, our Director of Machine Learning, Fergal Reid , shed some light on the latest breakthroughs in neural network technology. Our technology interfaces are gradually becoming more conversational, and we’re just starting to see the quality of natural language understanding get good enough to unlock them.

ChatGPT 279

ChatGPT Artificial Inteligence Technical Review Feedback Software 279

Userpilot

OCTOBER 21, 2022

Provide contextual guidance through UI feedback. A great example is incorporating feedback error messages on your signup forms to reduce friction. Add an in-app resource center to provide instant answers to common questions users ask. Provide contextual in-app guidance to help users when they get stuck.

Feedback Software 68

Feedback Software Onboarding KPIs UX User Testing 68

Userpilot

NOVEMBER 3, 2022

For SaaS companies, providing exceptional customer service can be a key differentiator from their competitors who offer similar products and prices. Identifying recurring issues through qualitative feedback and dealing with them can also benefit your FCR. Create a knowledge base for easily fixable issues.

Feedback Software 86

Feedback Software Research Software Reporting Tools User Testing 86

Userpilot

OCTOBER 8, 2022

Instead, you need a comprehensive customer onboarding framework to give you a sense of structure… and set you and your SaaS up for success. A customer onboarding framework is a structured way of thinking about the set of actions, activities, and tools that go into helping a customer experience value. Action-packed, right?

Analytic Tools 88

Analytic Tools Onboarding KPIs Feedback Software Framework 88

Userpilot

MARCH 7, 2022

Provide FAQs and a knowledge base to help customers find solutions to their problems. Customer onboarding uses welcome emails, product setup guides , feature callouts , knowledge base articles, walkthroughs , and other elements to help customers get familiar with the product. What is customer onboarding?

Onboarding KPIs 91

Onboarding KPIs Customer Experience Customer Feedback User Testing 91

Userpilot

MARCH 29, 2021

Intercom is a multi-faceted tool with a lot of features and use cases ranging from user onboarding (product tours), chatbots (engagement), and customer support. If it’s among the three use cases listed above, you will find a very detailed and informative roundup of the best intercom alternatives for these problems + the pricing of each tool.

Data Visualization 64

Data Visualization Reporting Tools Analytic Tools Research Software 64

Userpilot

AUGUST 31, 2022

Read along to learn more about killer features and strategies to build them for your SaaS. There’s more to SaaS success than killer features. For SaaS startups, begin by studying the landscape and identifying must-have features for your industry. Collect user feedback on already existing features. Be fun to use.

Feedback Software 14

Feedback Software Customer Feedback User Testing Customer Experience 14