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A framework for productlaunch success Watch on YouTube TLDR In this episode of Product Mastery Now, I interview James Whitman, author of LAUNCH Code and founder of Growth Guidepost. James shares insights from his research studying companies that consistently launch successful products.
How product managers are transforming innovation with AI tools Watch on YouTube TLDR In this deep dive into AI’s impact on product innovation and management, former PayPal Senior Director of Innovation Mike Todasco shares insights on how AI tools are revolutionizing product development.
Why market research is product managers’ secret ingredient for successful products Watch on YouTube TLDR Market research is a key part of product development and management. Introduction In the world of product management and innovation, market research is like a compass.
Every great solution starts with finding the real problemand often, its not what it first seems. Whether youre grappling with a delayed productlaunch or a strained relationship, the path forward begins by uncovering the deeper truths beneath the surface. By asking, What systemic issues are contributing to this problem?
A customerfeedback repository is the place you keep all your feedback data. What is a customerfeedback repository? A feedback repository is a central location where product teams can collect and organize customerfeedback. What is the purpose of feedback repositories?
However, they suggest that we can simply ask our customers about their willingness to pay. Assessing a customer’s willingness to pay is a critical discovery activity that directly ties to our viability assumptions. But asking customers what they might do in the future leads to unreliable feedback. They fit well.
We’ll explore how you can test and research ideas for your product, service, or business model. Idea validation is a process where a specific product, service, or business idea is tested in various ways to determine its viability. Market research Every product design cycle should start with a robust research phase.
According to the American Customer Satisfaction Index , with an ACSI score of 78.0, overall customer satisfaction in America was the highest it has ever been in Q1 2024. However, while some companies have managed to improve their customer satisfaction levels and benefit from it, many have not. What is customer satisfaction?
A guide to successful productlaunches – for product managers Watch on YouTube TLDR The LAUNCH framework, created by James Whitman, offers a complete approach to successful productlaunches. The LAUNCH Framework Launching a new product successfully is a big challenge for many companies.
Even with best practices in place, product managers often face controversial and uncomfortable challenges when managing stakeholders. From handling feature requests that lack customer validation to managing unrealistic expectations, we’ll discuss practical strategies to maintain alignment and avoid common pitfalls.
AI-driven usertesting, video insights, plus seamless app distribution and expert resourcesâ discover Centercode 10x. Platform Scalable, Automated, Real-World UserTesting Centercode is the leading platform to manage impactful in-the-wild usertests.
AI-driven usertesting, video insights, plus seamless app distribution and expert resourcesâ discover Centercode 10x. Platform Scalable, Automated, Real-World UserTesting Centercode is the leading platform to manage impactful in-the-wild usertests.
Lessons from launching a #2 Product of the Year on Product Hunt – for product managers. Today we are talking about getting attention for your productlaunch. 7:48] How do you think about the strategy for getting attention for a new productlaunch? Product Hunt is not one-size-fits-all.
Summary of some concepts discussed for product managers. [1:38] Just like after a productlaunch, I conducted a lessons-learned meeting with the Summit team to discuss: What worked (best practices). Customerresearch. Product leadership. We need to test it better across many platforms. [22:27]
Product adoption is a key piece of any successful customer acquisition strategy or onboarding program. Understanding how, when, and why (or why not) customers become power users or high-value customers can drive ROI, inform future product roadmap decisions, and lower customer acquisition costs (CAC).
Want to know whether your product is delivering value to customers? The best solution is to ask them directly. Customerfeedback is the key to developing a customer-centric business. In this article, we’ll discuss 7 ways you can collect customerfeedback to understand user sentiment.
AI-driven usertesting, video insights, plus seamless app distribution and expert resourcesâ discover Centercode 10x. Platform Scalable, Automated, Real-World UserTesting Centercode is the leading platform to manage impactful in-the-wild usertests.
I joined Setapp as a product manager in January last year, at the same time as the company was launching its main product. Setapp provides Mac users with a way to use and discover new apps, and developers with a new way to reach customers and generate extra revenue. Problems with Customer Development.
Surely all software companies are familiar with beta testing, but how well do you actually do it? We talked to Colin Ulin, senior software engineer at Pocket Prep, about their low-effort high-outcome beta testing strategy and design-thinking development process. A feedback-driven example of beta testing.
With the right productresearchtools, you can dissect vast pools of data, gather actionable insights, and create products that align directly with your user’s needs. But how can you build the right productresearch tech stack to achieve your product growth goals? Qualtrics. UXPressia.
For the past eight years, I’ve been working with C-Suite leaders at companies big and small to set up their Product Management organizations. Some of these are Fortune 10 software-enabled companies going through digital transformations. At all of them, I start understanding the current state of Product Management.
Looking for the voice of the customer questions to understand your users, analyze the market, and unlock growth opportunities? In this article, we will cover the voice of the customer methodology. We’ve handpicked the right survey questions under different research categories to make everything easy.
There’s a vast gap between a great idea and bringing that idea into reality: and there’s no better example than a productlaunch plan. If you get your productlaunch plan wrong, all the hard work and effort of building your product might be for nothing. Post-launch is a crucial phase too.
Recently, there’s been a great deal of discussion around the topic of ‘customer centricity’. A customer-centric approach focuses on providing a positive customer experience to drive profit and gain competitive advantage. There is one key tool used by successful customer-centric businesses that most product managers disregard.
How comprehensive is your SaaS company’s approach to customer communication? According to research conducted by PWC, one in three consumers would walk away from a brand they love after just one bad customer service experience. Setting and tracking customer service communication metrics.
Whether you’re introducing a new product, releasing an upgrade, or announcing advanced features, outlining a productlaunch strategy can help align your efforts in the right direction. That’s where productlaunch analytics step into the picture. Book a demo to see it in action.
Customers are dissatisfied with your current product and churn at a high rate. And software developers and testers want to know that their time spent writing and testing code is purposeful. As product managers, these issues come to you ad-hoc. My research and discussions highlighted a common theme: metrics are key.
What does a successful SaaSproductlaunch look like? What are the pre-launch and post-launch steps (hint: user onboarding is a part of this)? A successful SaaSproductlaunch campaign consists of three stages: the pre-launch stage, the launch stage, and the post-launch stage.
What are the best practices for new product announcements? What tools and channels can a product manager use to effectively announce new products or features? Let’s dive into how, when, and where to announce your new products or features to increase their adoption and your customer base.
In this article, we’re going to break down what beta testing is, what makes a good beta tester, how to find and recruit them, and the difference they can make for you and your software. Beta testing is a term that describes a specific type of test activity: testing with actual users prior to launch.
Getting your app up and running is only half the battle. How do you know what your customers need and want? You will learn: Why it is critical to be customer-centric and not problem-oriented. Keeping your product sticky and why continuous improvements are important. What comes next is equally as important. Transcript.
For any SaaS owner or product manager , organizing a successful software rollout can be a stressful, exhilarating experience. In this article, we’re going to unpack the mysteries of what it takes to put together a truly successful software rollout plan. What is rollout in software development?
What do you need to successfully navigate the different productlaunch phases? What will it take to turn your product into a bonafide growth engine ? TL;DR A productlaunch is a three-step plan (pre-launch, launch, and post-launch) to successfully bring a new product to market.
The role will lead a team of PMs and be responsible for increasing the daily active usage of the browser through improving user engagement, retention, and activation. Image] Who would be the best fit for this job? A product leader ready to take on a challenge to grow a long-standing underdog product.
Concept testing is an integral part of designing UX that not only satisfies user needs but delights them. This article introduces various concept tests, shows you how to conduct them, and discusses ways to collect userfeedback to gain actionable insights. Consider using AI for qualitative feedback analysis.
Today, businesses are having more conversations with customers than ever before, thanks to the rise of business messengers. And it’s certainly easier than ever for a customer to start a conversation and get support. So businesses should know more about their customers than ever before, right?
A good SaaS UX design is critical to a successful SaaSproduct in today’s constantly evolving and competitive market. An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. You can also use social proof to reassure users.
Our engineering principle “shape the solution” allows us to deliver better customer value and maintain a team of highly engaged, aligned and motivated individuals. Shaping the solution means that we never blindly execute on requirements defined by others. Here, Levent discusses our engineering principle “Shape the solution”.
Productlaunch metrics can be easily overlooked while you become busy with product development, marketing efforts, and launch timeline. A Harvard Business School study found that a staggering 95 % of around 30,000 newly launchedproducts fail. What is a productlaunch in SaaS?
It’s common knowledge that loyalty programs work wonders to keep customers coming back time and time again. Mobile loyalty programs work because they: Retain and engage customers better: Gamification through points and achievements keeps people coming back to the app time and time again. So, why is this? Create a business case.
What does the productlaunch manager do? Does your organization really need such a role if you already have a product manager ? The productlaunch manager coordinates the work of cross-functional teams and supports the product manager during productlaunches. What is a productlaunch manager?
Shipping product fast and often means more opportunities for Sales to delight customers and engage with prospects. But your sales team needs a lot more than an email on launch day to maximize the opportunities that productlaunches present. The work of Sales Enablement begins as soon as the product roadmap is set.
Many businesses find mobile apps an essential component of their marketing and retention strategy. In an era where smartphones have become an extension of our lives, businesses that harness the potential of mobile apps are not only staying relevant but also gaining a competitive edge. Does your business not have a mobile application?
We also look at the levels of seniority among product managers as well as the skills they need to lead successful teams and build products that delight customers. TL;DR A product manager oversees the entire softwareproduct development cycle, from discovery to launch and beyond.
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