Userpilot

APRIL 28, 2023

Any product manager should understand the power of a product adoption framework as it can transform their ability to help users get value from their product and achieve their goals. A user has reached ‘adoption’ when they start paying for your services. What is a product adoption framework?

Analytic Tools 81

Analytic Tools Feedback Software Framework Onboarding KPIs 81

Userpilot

JUNE 26, 2023

Choosing the right feature request prioritization framework enables product teams to make informed decisions and deliver the maximum customer value possible, especially when resources are limited. Our guide introduces 15 popular prioritization frameworks along with their pros and cons. Let’s dive in.

Framework 84

Framework Feedback Software Onboarding KPIs User Testing 84

Userpilot

MAY 1, 2024

TL;DR Digital product experience encompasses all customer touchpoints and interactions with a digital product across its lifecycle. It’s also not the same as user experience. Product experience management helps to: Enhance the entire customer journey and deliver personalized experiences.

Customer Experience 82

Customer Experience Feedback Software Analytic Tools Product Research 82

Userpilot

DECEMBER 12, 2023

UX research aims to identify specific user pain points. Common research techniques include user behavior analysis, surveys, and interviews. Having identified the problems, use a framework like RICE or ICE to prioritize those that will make the biggest impact on user experience when solved.

Roadmap 90

Roadmap Customer Experience UX Product Research 90

Userpilot

MAY 1, 2024

A user needs analysis conducted with product analytics data lets you build products that address user pain points and exceed their expectations. In this article, we dig deeper into what user needs analysis is and how you can get started with it. It also enables you to understand user pain points and preferences.

User Testing 72

User Testing Feedback Software Analytic Tools Research Software 72

Userpilot

DECEMBER 13, 2023

TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. Such a strategy helps the team put themselves in the shoes of the users, better understand their needs and pain points , and make the user experience consistently good at all stages of the user journey.

Research Software 84

Research Software Analytic Tools Feedback Software User Testing 84

UX Planet

APRIL 3, 2024

Actionable tip: Use SMART criteria (Specific, Measurable, Achievable, Relevant, Time-bound) to articulate what you want to achieve, whether it’s increasing conversion rates, improving user satisfaction, or identifying friction points in the user flow. SMART framework. Image by bitesizelearning. Storyboard example.

User Testing 88

User Testing Customer Feedback Customer Experience Data Visualization 88

Userpilot

JANUARY 26, 2023

What do you need customer empathy for? TL;DR Customer empathy is putting yourself in your customers’ shoes to better understand their problems and make it a part of your company culture to develop solutions that satisfy them on practical and emotional levels. Customer empathy is not limited to empathy in customer service.

User Testing 89

User Testing Product Research Customer Feedback Customer Experience 89

Userpilot

JANUARY 9, 2024

In the world of SaaS, having a seamless user experience can make or break your company's success. This is why conducting a UX audit is so important – to understand where the user experience is lacking and why. Essentially, you need to have a goal in mind for the user experience audit.

Analytic Tools 91

Analytic Tools Data Visualization Feedback Software Research Software 91

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. NPS surveys track customer loyalty and provide insights into their satisfaction. Let’s dive in!

Feedback Software 82

Feedback Software Analytic Tools Research Software Customer Feedback 82

Userpilot

MARCH 29, 2023

How can it help product and marketing teams make data-driven decisions and improve the user experience at different stages of the customer journey? Utilizing digital analytics enables them to make data-driven product decisions , and identify user friction and pain points. NPS scores or bug reports).

Data Visualization 81

Data Visualization Analytic Tools Embedded Analytics Feedback Software 81

Userpilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? Many SaaS founders agree that customer insights are a key driver of product growth. After all, analyzing customer data can help you identify areas to improve upon and anticipate customer behaviors. Make data-driven decisions.

Data Visualization 93

Data Visualization Customer Experience Analytic Tools Customer Feedback 93

Userpilot

JUNE 30, 2022

The product management jobs-to-be-done framework relies on the idea that the customer is ready to spend money on a product only when it helps them complete a particular job. Tony Ulwick has invented the model to help companies better identify and meet the needs of their customers. What do we mean by ‘jobs’?

Feedback Software 76

Feedback Software Research Software Framework User Testing 76

Ronke PM

OCTOBER 5, 2023

Table of Contents What is customer-centricity? Essential customer experiences to consider. Final thoughts Those products that have changed us and made our lives easier, or even enhanced humanity, have that impact and reach because the people who built those products emphasize customer-centricity above all else.

User Testing 52

User Testing User Friction Customer Feedback Customer Experience 52

UX Planet

JANUARY 4, 2024

In this narrative, I’ll delve into the three key aspects that bridge these roles seamlessly: Customer Centricity, Design Thinking for Product Roadmapping, and Internalizing Empathy during Stakeholder Management. When I later transitioned into a Product Manager role, this customer-centric approach became invaluable.

Strategy 92

Strategy User Friction User Testing Research Software 92

Userpilot

MARCH 24, 2024

Looking for user flow examples to inspire your UX design process ? This article shows you 11 examples across different user journey stages. We also cover best practices to help you create logical user flows and develop memorable user experiences. Forgot password user flow. Onboarding flow for new users.

Data Visualization 95

Data Visualization Customer Feedback Analytic Tools User Testing 95

Mind the Product

APRIL 27, 2017

Figure 1: FRAMEWORK OF METHODS TO CAPTURE AND DEFINE PRODUCT FEATURES. Different written and visual methods can be used to detail problems that target user experience as pain points. This, I think, is a better way to begin to understand a user or market need and its associated pain points.

Framework 109

Framework User Testing Research Software Feedback Software 109

Userpilot

APRIL 16, 2024

In SaaS, a product experience strategy provides the building blocks for making customers stay, engage with your app, and eventually become loyal advocates for your product. So what strategies can help you elevate the user experience? Define strategic goals using the SMART framework to align with business needs.

Data Visualization 87

Data Visualization User Testing Customer Experience Analytic Tools 87

The Product Coalition

AUGUST 12, 2023

One pillar of product management is the user experience. The way users perceive and interact with a product influences their overall experience. In design, Gestalt principles guide creating cohesive and intuitive user experiences.” The whole is other than the sum of the parts.” — Kurt Koffka 2.

Product Management 111

Product Management Product Manager User Friction Management 111

Userpilot

MARCH 6, 2024

But what exactly is a product trend analysis, how do you conduct it, and how does it help predict future trends to improve customer satisfaction? TL;DR Product trend analysis involves examining historical and current data to uncover any shifts or patterns of user behavior within your product.

Data Visualization 78

Data Visualization Analytic Tools Feedback Software Research Software 78

Userpilot

APRIL 22, 2024

It’s often done to guide product planning , enhance account expansion , and optimize self-serve customer support channels. Increase user retention. Improve product road mapping : Instead of relying on assumptions about what’s important, feature analysis gives you concrete data on what customers value. framework.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Weak Development Team 86

Userpilot

NOVEMBER 23, 2023

Product management involves analyzing user experience , so a product manager needs to be able to use a range of techniques to do it effectively. Identifying the key touchpoints and mapping out the user journey at all stages of the customer lifecycle is another essential skill. Product manager skills: market research.

Analytic Tools 87

Analytic Tools Research Software Data Visualization Product Research 87

Product Management University

DECEMBER 13, 2022

Your product should be able to make customers measurably better at specific job tasks that are critical to their success, for sure, but does it do so easily and efficiently, and even more importantly, do those customers actually enjoy using it? Read on to learn more about product experience and how to improve it for your customers.

Customer Experience 147

Customer Experience Onboarding KPIs User Testing Customer Feedback 147

ProductPlan

NOVEMBER 9, 2020

Customer feedback is the lifeblood of customer-centricity. It’s impossible to create and improve products without understanding customers’ experience, especially when customers have unengaged and do not provide feedback. While some customers may be quite vocal, sometimes customers aren’t engaged.

User Testing 98

User Testing Customer Feedback Customer Experience Feedback Software 98

Userpilot

SEPTEMBER 12, 2022

Do you know that customer touchpoints can exponentially influence product growth ? They can contribute to every stage of the customer journey and uncover insights into customer relationship management. So let’s dive into details and learn from examples of what customer touchpoints are.

Analytic Tools 93

Analytic Tools Feedback Software User Testing Customer Experience 93

Userpilot

DECEMBER 13, 2023

The jobs-to-be-done survey is a great process to help you find out what your customers’ desired outcomes are, so you can make tangible improvements to your product that customers will find helpful. TL;DR JTBD surveys identify unmet customer needs and satisfaction, guiding product improvement and increasing customer happiness.

Product Research 103

Product Research Data Visualization User Testing Customer Feedback 103

Userpilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. Because it drives so many critical benchmarks: retention , adoption, conversion rate, customer lifetime value , customer acquisition, increased sales , and more.

Customer Experience 85

Customer Experience Analytic Tools User Testing Customer Feedback 85

AB Tasty

APRIL 25, 2024

Identify what and where are the pain points that need solving. Secondly, dive into your customer data by looking at your conversion points. Draw a parallel to where your customers are dropping off and mix them with your qualitative insights. Prioritization Frameworks: PIE or ICE?

User Testing 52

User Testing Product Research Testing Customer Feedback 52

The Product Coalition

AUGUST 28, 2023

The Software Development Life Cycle provides a practical framework you can apply to your product and improve your processes. It helps us meet customers’ demands, needs, and expectations. Good product and customer satisfaction come through from a great analysis phase. You can create a Customer Journey Roadmap, Flowcharts, etc.

Feedback Software 136

Feedback Software Reporting Tools Software Developers Software Development 136

Userpilot

NOVEMBER 8, 2023

To create behavioral personas in your own app, start with your existing user personas as a foundation to build from. Once you have defined your main customer segments , the next step is to analyze their path to value. Behavioral personas are created by analyzing user data (i.e. Signup questions in Notion.

Data Visualization 86

Data Visualization Analytic Tools Research Software Customer Experience 86

Userpilot

OCTOBER 6, 2023

It attracts people (who’d otherwise be strangers) to become your customers. It helps you visualize the customer journey. TL;DR A B2B marketing funnel is a framework that helps product marketers streamline the customer journey, from their initial awareness of your product until they finally make a purchase.

B2B 97

B2B Analytic Tools Feedback Software Data Visualization 97

Userpilot

MARCH 25, 2024

Analyzing trends in user activity involves various steps, from setting an objective to implementing data-driven informed decisions. To identify a user activity trend: Start by setting a clear goal for tracking user activity and collecting behavioral data. This helps deliver more value to users and drives product adoption.

Data Visualization 90

Data Visualization Customer Feedback User Testing Customer Experience 90

Product Innovation Educators

FEBRUARY 15, 2021

Four steps for product managers to make an awesome First Time User Experience. How much do you think about the user experience of your products? The entire user experience? She’ll take us through the steps and an example so we can understand how to apply the framework. The customer persona.

Customer Experience 70

Customer Experience UX User Friction Product Management 70

Userpilot

AUGUST 13, 2023

Examples of different prioritization frameworks. A product prioritization framework helps you maximize customer value and deliver the best ROI by encouraging methodical examination of data before making decisions. Customer requests aren’t enough to make product decisions. And what to do after prioritizing features.

Data Visualization 87

Data Visualization User Testing Customer Experience Feedback Software 87

Userpilot

JANUARY 29, 2024

TL;DR SaaS UX design is a process of creating a smooth and pleasant user experience for SaaS products. A well-crafted UX design increases customer satisfaction, improves user engagement, minimizes friction and churn, and improves customer retention. Use social proof to reassure users and build trust.

Feedback Software 100

Feedback Software Analytic Tools Research Software Data Visualization 100

Userpilot

FEBRUARY 9, 2023

TL;DR Product optimization is a process of improving aspects of the product, like the UI, in small increments to better satisfy user needs and deliver on business goals. Product discovery helps teams achieve the product-market fit , while product optimization focuses on small changes to the user experience that increase the product value.

Product Research 83

Product Research User Testing Feedback Software Analytic Tools 83

Userpilot

MARCH 6, 2024

TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. Product funnel is a wider concept, focusing on the whole customer journey, while marketing and sales funnels concentrate on its early stages.

Analytic Tools 83

Analytic Tools Data Visualization Research Software Onboarding KPIs 83