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How We Create Design Systems and Why They Are Valuable

UX Studio: Product Management

To achieve this, they have to produce a design system where they can maintain different appearances and consistency in functionality and behavior. At UX studio, we are aware of the importance of design systems. Why to Build a Design System Having a design system helps to ensure consistency. What is a Design System?

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Why 36% is the magic number: Finding the right amount of text in mobile apps

Intercom, Inc.

Lots of social stuff, banking, travel, local services, fitness, cooking, more than a few games, even apps made by governments. Text introduces us to each app, starting with its name, and text guides us to how apps work and what value they provide, from instructions and inputs to settings and disclaimers.

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Why Usability Means Credibility in Cybersecurity

The Product Coalition

Based on A True Story: A Website Usability Test with A Forensics and Cybersecurity Specialist The following article, while it’s based on true events?—?the the names, characters, businesses, places, events, and identifying details have been changed to protect the reputations and privacy of all parties involved.

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CX expert Bill Price on creating frictionless customer experiences

Intercom, Inc.

Delayed orders, faulty services, missing information, you name it – every time a customer reaches out, it tells you something about the friction they’ve experienced. Customer service teams are all too often drowning in angry, repetitive tickets, and yet, we don’t seem to focus enough resources on tackling the reasons behind it.

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Gamification meets the altruistic world of donation platforms

UX Planet

The presence of charitable organizations that house donation platforms can also help those in need apart from government efforts (Zhang et al., Based on the IDN Research Institute Report (2019), 7 well-known donation sites in Indonesia include Dompet Dhuafa, Ayo Peduli, Kitabisa, Gandeng Tangan, Wujudkan, Aksi Cepat Tanggap, and Peduli.

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Form specialist Caroline Jarrett on designing surveys that work

Intercom, Inc.

Caroline Jarrett became interested in forms around 30 years ago while delivering optical character recognition systems to the UK Inland Revenue, which included processing tax forms. Be selective on the sample and make it clear why that person’s exact feedback is important that week.

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How to fix Your Product Goals for Better Human Outcomes

Mind the Product

Their names were John Darley and Daniel Batson, and they created the Good Samaritan study to ask a seemingly simple question: why do people do good things for others? The method was to test two groups. The participants were then asked to move to another building to complete the test. What can we learn from this?