Remove Government Remove Positioning Remove Reporting Tools Remove Weak Development Team
article thumbnail

The Who, What and When For CS Operational Success

Gainsight

If you have ever waited in line for a COVID test or vaccine, you understand how successful operational leadership can hinder or accelerate a positive customer experience. In Customer Success, operations leaders also play a pivotal role in driving efficiencies by combining technology and data. for senior leadership.

article thumbnail

Essential Technical Program Manager Skills

The Product HQ

Technical program manager (TPM) roles range from mid to senior-level positions that support organizations with their product goals. They work with leaders and their own teams across organizations. If defining project scopes, reviewing solutions, and generating reports interest you, this is the perfect career.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Authentic Leadership Practices

The Product Coalition

I work in the tech industry & manage a team of around 12 people with a range of product, delivery & engineering skills. As a leader in tech, I have a variety of responsibilities, but I see my main role as building, enabling & motivating teams to deliver great digital products. Personal opportunity.

article thumbnail

Interview: Advice for the Innovator’s Dilemma with Paul Young

bpma ProductHub

In response, he has given them processes to follow and skilled people to carry them out, which leads to market-responsive products and services. Currently at Pragmatic Marketing, Paul helps companies build product teams by teaching their managers and marketers how to become market-driven. They literally broke the scale.

article thumbnail

Data-Informed Retrospectives

The Product Coalition

The second stage refers to gathering data so that the Scrum Team can have data-informed Retrospectives. As I have observed in practice, many Scrum Teams either limit the data gathering part of the Retrospective, thus lacking vital information. The Scrum Team identifies the most helpful changes to improve its effectiveness.

article thumbnail

Insights from the #mtpcon Product Leadership Forum – Part 3

Mind the Product

(All of the issues discussed were under the Chatham House rule , so you won’t see any direct quotes, but everything reported here comes from the most forward-thinking people in the world of product.). The team won’t respect me if I’m not technical”. Julia Harrison – Head of Product at Government Digital Service.

article thumbnail

11 Illuminating Product Operations Interview Questions

ProductPlan

Finding a new team member creates anxiety for many managers and for a good reason. The right hire unlocks new capabilities, allowing the team to achieve even more. The wrong choice, however, can drag down the highest functioning of teams. The perfect product operations candidate might not even know to search for this job title.