Userpilot

JANUARY 29, 2024

A good SaaS UX design is critical to a successful SaaS product in today’s constantly evolving and competitive market. A well-crafted UX design increases customer satisfaction, improves user engagement, minimizes friction and churn, and improves customer retention. You can also use social proof to reassure users.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

MARCH 16, 2023

This article serves as a UserGuiding pricing guide and discusses better alternatives that might be worth investing in. However, the Basic package has strict limitations like only 1 user seat and no custom branding. You can fully customize all creations to reflect your company’s branding. UserGuiding’s dashboard.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Reporting Tools 97

Userpilot

APRIL 19, 2024

Ever wondered how likely your customers are to recommend your business? This measurement is more than a statistic—it’s a mirror reflecting your customer’s loyalty and the health of your customer relations. Leveraging customer feedback received via this method paves the way for SaaS companies to strengthen bonds with clients.

Data Visualization 52

Data Visualization Customer Feedback User Testing Feedback Software 52

The Product Manager Coach Blog

JANUARY 9, 2024

Although I strongly believe the role of product managers is indispensable to the success of a company, I also agree with Brian Chesky that product managers should be more strategic and active in what is often thought of as product marketing responsibilities, such as understanding market trends, customer needs, and the competitive landscape.

Analytic Tools 72

Analytic Tools Artificial Inteligence Feedback Software User Testing 72

The Product Coalition

MARCH 3, 2023

Time to prioritize the whole Customer Journey (CJ). Products that delight customers and fuel growth loops are essential. But with the rise of digital channels, customers interact with businesses in multiple ways that drive the overall experience. It’s about Customer-Led Growth. It’s all the above simultaneously.

Customer Experience 134

Customer Experience Customer Feedback User Testing User Friction 134

Userpilot

JANUARY 9, 2024

In the world of SaaS, having a seamless user experience can make or break your company's success. In this article, we provide a step-by-step UX audit guide, a checklist for performing a heuristic evaluation, and various other actionable recommendations. Don't worry, we've got all the answers.

Analytic Tools 102

Analytic Tools Data Visualization Feedback Software Research Software 102

Userpilot

MARCH 6, 2024

Personalized Customer Experiences : Tailoring onboarding sequences based on user data to impact their upgrade decisions. ABM for SaaS : Implementing Account-Based Marketing strategies to target high-value customers with personalized campaigns, nurture them, and make them more valuable for your business. And which ones are misleading?

Feedback Software 99

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Userpilot

AUGUST 10, 2023

Yaakov’s User Onboarding Best Practices for SaaS: Understanding users and their pain points is essential for designing successful onboarding experiences. Yaakov’s User Onboarding Best Practices for SaaS: Understanding users and their pain points is essential for designing successful onboarding experiences.

Onboarding KPIs 87

Onboarding KPIs Customer Experience User Testing User Friction 87

Userpilot

APRIL 17, 2024

Want to understand what customers think and how they behave in your product ? If so, you need to invest in the right customer insight tools. These tools are perfect for providing valuable customer insights to make product improvements and optimize your customer experience. Read on to learn more.

Data Visualization 94

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Userpilot

DECEMBER 7, 2023

Thus, properly harnessing data-driven insights is key to achieving product growth and business success. It will also guide you through uncovering and harnessing these insights in your SaaS business. When businesses collect and analyze data (from customers, marketing, etc.), Data is the backbone of modern marketing.

Data Visualization 102

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freshtrax

SEPTEMBER 7, 2023

These chains offer a wide range of products and services, from a convenient place to buy cheap and healthy ready-to-eat meals to a place to pay your bills, convenience stores play a big part in the daily life of people living in Japan. Open 24/7, konbinis are always ready to cater to customers’ needs, no matter the hour.

User Testing 105

User Testing Customer Experience Branding Travel 105

Userpilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? Maybe something completely else? If you’re looking for a new adoption tool or thinking of switching, there are plenty of great choices out there. Let’s get right into it.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

MARCH 20, 2024

White labeling lets software companies sell rebranded products made by others, saving on design and production costs. Understanding your market is essential for effectively positioning your product and ensuring it meets demand. Software monetization can be complex to deal with.

Analytic Tools 59

Analytic Tools Feedback Software Data Visualization Strategy 59

Alchemer Mobile

AUGUST 6, 2020

12 Product Management Myths | Due to its murkiness, there are a few common myths that plague product management across industries and company size. This guide dispels 12 pervasive myths of product management, instead offering data to support truths and guidance around how to better understand the profession. Getting Started.

Feedback Software 179

Feedback Software User Testing Data Visualization Product Research 179

Userpilot

OCTOBER 27, 2023

We look at how you can combine the two seemingly incompatible worlds and examine examples of companies that have managed to achieve this. Unlike sales-led businesses, a product-led growth company relies on product virality to drive customer acquisition and frictionless experiences that enable users to realize the product value.

Feedback Software 103

Feedback Software Embedded Analytics Analytic Tools Enterprise 103

Gainsight

MAY 13, 2021

If one thing is abundantly clear, Customer Success has grown tremendously, both as a function and an industry, in recent years. Gartner’s research study is not only proclaiming that customer success here to stay, but the industry development it foresees is exponential, including the technology that improves processes and practices.

Reporting Tools 52

Reporting Tools Research Software User Testing Customer Experience 52

Userpilot

MARCH 17, 2024

The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards. Userpilot is the best tool for predesigned and custom dashboard visualization. Book a demo to learn more.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Dashboard 95

Userpilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. In this article, we will explore: How to leverage AI tools for customer success and retention. How can customer success managers address the challenges and concerns around AI when it comes to providing a better user experience?

Data Visualization 98

Data Visualization Analytic Tools Research Software Customer Experience 98

Userpilot

APRIL 11, 2023

Understanding the average customer retention rate for your industry is critical to determining the health of your business. It tells you whether your customer retention rate is too low or just good enough. If customers are the lifeblood of any business, then customer retention is the glue that holds it all together.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

FEBRUARY 4, 2023

To stay ahead of the competition and drive customer retention , feature adoption, etc, you need to systematically build strategic initiatives and complete them. TL;DR Strategic initiatives are a company’s purposeful, long-term activities to achieve larger goals and objectives. What are strategic initiatives?

Feedback Software 97

Feedback Software Analytic Tools Research Software Product Research 97

Userpilot

OCTOBER 17, 2023

Customer insights provide intelligence and analysis about customer experience, activities, and preferences. Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. Purchase data to find conversion drivers that influence users to purchase a plan or upgrade.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Research Software 94

Gainsight

OCTOBER 11, 2022

A well-oiled customer success (CS) machine that drives Net Revenue Retention (NRR). . SaaS organizations must align their teams around customer outcomes, and scale their CS team’s efforts with the utmost efficiency. To do this, CS leaders should operationalize CSM motions through a robust customer success management platform. .

Research Software 52

Research Software Reporting Tools Data Visualization User Testing 52

Userpilot

JANUARY 19, 2023

Do you want to measure your product’s success using quantitative metrics? You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention. What are quantitative metrics? How do they differ?

Onboarding KPIs 98

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 98

Userpilot

NOVEMBER 15, 2021

Appcues is a good alternative to UserGuiding but the Essential plan only lets you build one onboarding flow and gives you less than five audience segments. Product Fruits may be cheap but the UI is too clunky to use effectively and it doesn't have enough flexibility to support SaaS companies as they grow. Let's get started!

Analytic Tools 96

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 96

Userpilot

SEPTEMBER 11, 2023

Whether you’re launching a new product or releasing a new feature/version of your product, this article will guide you through the different launch phases and help you create an effective product launch strategy. The pre-launch phase establishes the groundwork for a successful launch. What is a product launch?

Product launches 105

Product launches Product Research Data Visualization Research Software 105

Userpilot

AUGUST 23, 2022

In today’s B2B technology world, the terms “customer success” and “customer support” are often used interchangeably. In this battle of customer success vs customer support, there are stark differences but there is also a common thread that binds them together.

Customer Experience 91

Customer Experience Feedback Software Customer Feedback User Testing 91

Userpilot

APRIL 28, 2023

A knowledge base is a central hub of resources that helps your customers solve problems and learn more about your product. It saves time and resources and improves customer satisfaction by providing self-service support to customers. Product documentation helps your customers understand how your product works.

Analytic Tools 84

Analytic Tools Feedback Software Research Software Data Visualization 84

Userpilot

APRIL 25, 2022

The product leader is the first person to get involved in product development and focus on strategy, product-market fit , and customer experience. The product leader and product manager both work towards the same goal: developing successful products. Let’s dive in! They use the same tools, methodologies, and skills.

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Leadership Analytic Tools Research Software User Testing 98

The Product Coalition

JANUARY 11, 2023

Leveraging the benefits of combining these two approaches, companies can maximize their insights and make data-driven decisions that are grounded in real-world understanding. If we are uncertain about the potential success of our product in the market, market research can help us understand consumer preferences and behavior.

User Testing 135

User Testing Product Research Data Visualization Customer Feedback 135

Gainsight

JULY 26, 2022

Customer success is fuel to create that efficiency, and can be the key driver of your modern growth engine. Product experience is a primary driver of customer experience. More and more companies are getting up to speed on product-led growth (PLG). But, it doesn’t just happen. Your product.

Feedback Software 59

Feedback Software Onboarding KPIs Customer Experience Customer Communications 59

Intercom, Inc.

DECEMBER 16, 2019

ABM’s mixed reputation reflects the challenges that companies have faced implementing an account-based approach. Since then, the success of ABM has grown dramatically – 97% now say it has a higher ROI than other marketing tactics. Just two years ago, only 29% of marketers reported ABM to be an effective strategy.

Reporting Tools 189

Reporting Tools Research Software Marketing Customer Experience 189

Gainsight

SEPTEMBER 19, 2022

For Customer Success (CS) teams, creating and managing alignment is essential at all stages of your CS evolution. At the onset, you need to create organization-wide alignment around what customer success will mean and the impact it should make on your business. . What is a customer success handbook?

Crowdsource 52

Crowdsource Customer Experience Systems Review Software Review 52

Userpilot

OCTOBER 5, 2023

Reducing the CAC payback period can help SaaS companies boost their financial performance and drive growth. TL;DR The CAC payback period measures the time it takes for a company to recover the money invested in new customer acquisition. Let’s get right to it! Book the demo to see how! What is CAC payback?

Feedback Software 104

Feedback Software Onboarding KPIs Analytic Tools Customer Experience 104

Userpilot

JUNE 3, 2022

As the market gets more competitive, SaaS companies are increasingly relying on product-led marketing strategies to gain traction. Product marketing is the process of bringing a product to the market, promoting it, and selling it to customers. Trying to find the best product marketing resources for 2022? You’re in luck.

Research Software 97

Research Software Analytic Tools Feedback Software Data Visualization 97

Userpilot

AUGUST 30, 2023

It’s 2023, and customers have options. Join us to learn from top experts and companies. Product Drive is Userpilot’s FREE online event where experts from top companies come to share growth and marketing insights. This makes it more important than ever to create products people actually want to use.

Customer Experience 105

Customer Experience User Testing Customer Feedback Research Software 105

Userpilot

AUGUST 18, 2022

Product tours are a common feature in the onboarding program of many SaaS companies. Product tours are a common feature in the onboarding program of many SaaS companies. Key tactic #1: Use welcome screens to segment customers from the very beginning and guide them down the right onboarding process for them.

Customer Experience 97

Customer Experience User Testing Data Visualization Construction 97

UX Studio: Product Management

OCTOBER 2, 2023

In the ever-evolving digital landscape, design has become an essential cornerstone of success. They play an essential role in creating fascinating websites that engage users and appealing branding that leaves a lasting impression. While also placing a strong emphasis on UX research to guide our design decisions.

Research Software 65

Research Software Data Visualization User Testing Technical Review 65