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2018 on Inside Intercom

Intercom, Inc.

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Lessons learned from scaling a team. It has been a year of extraordinary growth at Intercom.

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The 13 Proven Customer Retention Strategies For SaaS Companies [A Guide]

Userpilot

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. But how the marketing team decides to tell your story will determine who it connects with. Take a look at how these companies position themselves: Product Onboarding Tool. Eden Bidani.

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11 Books To Read As A Product Manager

Bain Public

As the technology industry continues to grow, so much product managers so they don't fall behind. How do you guarantee that your team is creating value for your customers in a way that creates value for your business? The Five Dysfunctions of a Team by Patrick Lencioni This book is all about the fascinating and complex world of teams.

Books 52
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17 Must-Read Product Management Books

Hutwork

Each product iteration is different, technology is ever evolving, and work environments change as well. The best books available can help you learn more about product management, collaboration, habits, remote teams, different methodologies, and more. Management books normally discuss processes and people and skip over technology.

Books 67
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Activation, retention and more: growth lessons from the industry’s best

Intercom, Inc.

This week we released The Growth Handbook , a collection of tested frameworks and invaluable lessons to help steer your company’s trajectory up and to the right. Even some of the other tools like Slack and Asana give great signals on whom I’m collaborating with. My email inbox is completely obvious.

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Activation, retention and more: growth lessons from the industry’s best

Intercom, Inc.

This week we released The Growth Handbook , a collection of tested frameworks and invaluable lessons to help steer your company’s trajectory up and to the right. Even some of the other tools like Slack and Asana give great signals on whom I’m collaborating with. My email inbox is completely obvious.

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People & Company’s Bailey Richardson on how to find your people

Intercom, Inc.

Here are five quick takeaways: When evaluating clients, the biggest thing Bailey and her team look for is whether the organization is willing to give up control. People were just connecting with each other in such a benevolent way through this platform. And I got to work with the international growth team for Facebook.