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UX Strategy: What is it and How to Create One

UX Planet

UX professionals often focus on mastering practical skills such as UI design, user research, and usability testing. Image by NNGroup UX strategy blueprint The UX Strategy Blueprint created by Jim Kalbach is a simple tool to help you define a UX strategy. What are their strong/weak sides? Who are our users?

UX 87
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The Perfect World and the Real World of Product Research

The Product Coalition

Twenty five mini-research ideas for finding something meaningful to work on. In the perfect world, product managers have all the time, resources, and skills to do impeccable, in-depth market and user research. The real world has limited resources, unrealistic deadlines, and new teams that have not been able to do research at all.

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2018 on Inside Intercom

Intercom, Inc.

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Lessons learned from scaling a team. It has been a year of extraordinary growth at Intercom.

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The 13 Proven Customer Retention Strategies For SaaS Companies [A Guide]

Userpilot

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. But how the marketing team decides to tell your story will determine who it connects with. Take a look at how these companies position themselves: Product Onboarding Tool. Eden Bidani.

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446: Winning at new products – with Bob Cooper, PhD

Product Innovation Educators

He is frequently helping organizations succeed while also holding the role of Professor Emeritus at McMaster University and Distinguished Research Fellow at Penn State University. Some companies will retreat and cut their spending by cutting bolder long-term innovations, and we saw in the recession around 2010 that was a bad strategy.

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11 Books To Read As A Product Manager

Bain Public

As the technology industry continues to grow, so much product managers so they don't fall behind. How do you guarantee that your team is creating value for your customers in a way that creates value for your business? The Five Dysfunctions of a Team by Patrick Lencioni This book is all about the fascinating and complex world of teams.

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Friday Tracks and Takeaways When Lightning Strikes

Gainsight

The results are increased engagement, increased productivity, and better solutions. Team Up with Sales to Drive Revenue with Kristen Hayer, Founder & CEO at The Success League. But both teams should be working together to drive more revenue than attacking the customer base separately.