Userpilot

JANUARY 16, 2024

Building an effective review funnel that converts is pretty straightforward, but brands can get lost on its value. This article discusses how you can build the perfect review funnel that influences product growth and attracts a consistent stream of positive online reviews on your website or third-party platforms.

Feedback Software 102

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Userpilot

JANUARY 15, 2024

The roadmap to becoming a UI/UX designer is less about following a strict path and more about embracing a mindset of continuous learning. But how do you know where to begin in UX design ? Let’s review the UI/UX roadmap, what UI and UX are, and how you can get into this career path. What is UX design?

Research Software 88

Research Software User Testing Feedback Software UX 88

The Product Coalition

JANUARY 12, 2023

It can take many forms, from automating mundane tasks to completely reimagining how a company operates. In this blog post, we’ll explore the different types of digital transformation you need to know about. It can involve anything from streamlining workflows to increasing automation or integrating new technologies.

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Artificial Inteligence Data Visualization Analytic Tools Research Software 132

The Product Coalition

JANUARY 16, 2022

Always callout non-goals, in addition to the goals for a leadership review you are leading Earlier on in my PM career, while I would call out the explicit goals and feedback I needed from leadership reviews, I never took the time to communicate what we would not discuss. This way it sets boundaries for discussion topics!

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Product Management Product Manager Document Leadership 165

Userpilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. A robust UX strategy is also a valuable differentiator helping you stand out in competitive markets. This is the main focus of the article. Book the demo!

Research Software 91

Research Software Analytic Tools Feedback Software User Testing 91

Userpilot

DECEMBER 12, 2023

Want to learn how to create a robust UX roadmap for your UX team ? We also discuss the benefits of UX roadmaps, present different types, and share top tips for building them. TL;DR UX roadmap is a strategic plan outlining UX initiatives and guiding the UX design process. What is a UX roadmap? Let’s dive in!

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Roadmap Customer Experience UX Product Research 97

Intercom, Inc.

MARCH 16, 2021

Today, customer expectations are at an all-time high. Instead of deflecting conversations, your team can prevent common issues from occurring in the first place. Proactive support can drastically reduce the number of conversations that reach your support team, all while increasing customer satisfaction and retention.

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Data Visualization Onboarding KPIs User Friction Product Research 201

Roman Pichler

FEBRUARY 11, 2020

The former is a platform that standardises how medical images are read, stored, and shared across MRI and CT scanners as well as other Siemens Healthcare products; the latter offers cloud-based services on which other products can be built, for instance, Netflix’ video streaming. Take a portfolio like Microsoft Office, for example.

Feedback Software 252

Feedback Software Software Review Technical Review Customer Experience 252

Intercom, Inc.

NOVEMBER 30, 2021

But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Below, we’ll share everything you need to future-proof your tech stack for the new conversational support era. Customer support is more business-critical than ever.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Alchemer Mobile

DECEMBER 21, 2022

Have you ever been looking for a recipe online but have to scroll all the way through a long, drawn-out story about the author’s family to get to the actual recipe? We won’t do that to you today. We’re going to walk you through three specific ways to effectively and efficiently retarget customers to boost mobile engagement.

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User Testing Customer Feedback Feedback Software Product Research 130

Userpilot

JULY 18, 2023

It takes a fair bit of effort and time to keep up with the constant innovation in the product management software space. Fear not though, as our product management software guide will give you insights into some of the best-in-class applications that will boost your team performance and help you build successful products!

Analytic Tools 94

Analytic Tools Feedback Software Research Software Reporting Tools 94

Alchemer Mobile

JUNE 18, 2019

According to RetailMeNot, approximately 80 percent of customers are more loyal to brands that offer rewards programs and 70 percent are more likely to participate in a loyalty program if they can access it through their mobile device. Brands save money by increasing retention and activating their current customers for repeat purchases.

Feedback Software 199

Feedback Software Analytic Tools Customer Feedback Customer Experience 199

Userpilot

OCTOBER 15, 2023

Trend analysis reports help you make data-driven decisions that boost SaaS performance metrics such as user activation, product stickiness, and retention. But where do you start from, what data points should you track, and how can you leverage these insights?

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97

Intercom, Inc.

MARCH 28, 2022

How do you set your business up for consistent, continuous growth? Here’s what you need to know. Here’s what you need to know. Rapid digital transformation is changing how businesses and consumers interact for good. It’s the million dollar question that businesses face every day.

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Reporting Tools Data Visualization Customer Communications Research Software 228

Alchemer Mobile

JUNE 4, 2019

If you’ve landed on this article, you most likely already understand the immense value of capturing in-app customer feedback. The real challenge comes when you’re deciding how you actually want to execute on this concept and actually begin gathering mobile feedback in your own app. Where do you start?

Feedback Software 240

Feedback Software Analytic Tools Data Visualization User Testing 240

Roman Pichler

DECEMBER 3, 2019

How changeable your strategy is, depends on your product’s life cycle stage. But as the strategy will change, I recommend that you review and adjust it at least once per quarter—as a rule of thumb. Make sure that you block the necessary time for product strategy reviews in your calendar.

Technical Review 208

Technical Review Product Strategy Strategy Workshop 208

Alchemer Mobile

AUGUST 5, 2020

If you’re one of these brands, I have a question for you: What are you doing to meet your customers where they’re at and collect their feedback? If we’ve learned anything from our customers during this crazy time, it’s that customers want to give feedback right now. You can download the full report here.

User Testing 246

User Testing Finance Customer Feedback Feedback Software 246

Product Management University

FEBRUARY 14, 2023

Organizations focused on measurable customer success understand that an MVP does one thing exceptionally well: provides positive customer outcomes that can be quantified. Plus, it will enable you to create a more helpful and robust product down the road with customer outcomes always in the crosshairs.

Customer Experience 130

Customer Experience User Testing Customer Feedback Feedback Software 130

Roman Pichler

NOVEMBER 6, 2018

But sustainable pace is equally important for you, the person in charge of the product. You have a demanding job with a range of diverse responsibilities. As all these duties compete for your time and attention, it is all too easy to do too much, work too hard, and exhaust yourself—which is neither good for you, nor for your product.

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Product Management Product Manager Management Management 235

The Product Cafe

FEBRUARY 4, 2024

Hello, all you product-loving folks! It guides you to craft products and use cases that encourage frequent use and make your offering an integral part of users' routines, building customer loyalty. ” In order for your product to become a habit, the product should be frequently used within a week’s time or less.

Feedback Software 59

Feedback Software Data Visualization Customer Experience User Testing 59

Userpilot

SEPTEMBER 11, 2023

Wondering how to leverage customer analytics benefits to drive customer satisfaction? Customer analytics helps you seamlessly understand customers, predict their needs, and curate your offerings to their wants. Ideas from feature request surveys for developing product roadmap. What is customer analytics?

Data Visualization 99

Data Visualization Analytic Tools Feedback Software Customer Feedback 99

Intercom, Inc.

APRIL 20, 2021

It can seem like an impossible balancing act – but customer support operations can help. Increased customer happiness (companies that leverage automation are 4x more likely to see CSAT improvements ) and potential savings of hundreds of thousands of dollars. That kind of robust analysis takes time. The results?

Data Visualization 156

Data Visualization User Friction Customer Experience User Testing 156

Userpilot

JULY 20, 2022

Are you wondering what Quality Function Deployment (QFD) is? Would you like to know when product managers should use it and how? If so, you are in the right place! It also outlines its stages, looks at the House of Quality, and how to make sure the Voice of your Customers is heard. Are you ready?

User Testing 98

User Testing Feedback Software Customer Feedback Customer Experience 98

Intercom, Inc.

NOVEMBER 3, 2022

Maybe you’ve just extended support hours and it’s becoming harder to plan shifts for different time zones; maybe you’re spending hours figuring out schedules for the week ahead; maybe the inflow prediction was a bit off and now your team is under or overstaffed. That’s what matters: how painful is it for customers? Liam: Yeah, I know.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Userpilot

JANUARY 22, 2024

A product marketing framework is like a compass that guides you through the complex, fast-paced world of SaaS. However, selecting a framework or creating one from scratch can be very confusing. Choosing the right framework requires a bit of effort from you. With this clarity comes improved effectiveness.

Feedback Software 98

Feedback Software Research Software Analytic Tools Product Research 98

Userpilot

NOVEMBER 8, 2022

You’re probably familiar with the concept of a minimum viable product: but minimum viable features are an equally powerful idea. So how does a minimal viable feature differ from the concept of ‘minimum viable products? So how does a minimal viable feature differ from the concept of ‘minimum viable products?

Feedback Software 93

Feedback Software User Testing Analytic Tools Data Visualization 93

Mind the Product

MARCH 12, 2020

How does it help modern product management organizations to scale effectively? It defines, communicates, supports, and improves important operations which can be standardized, such as communication, planning processes, team gatherings, and training. How it’s become a critical function for scaling effective product teams.

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Product Research User Testing Weak Development Team Customer Experience 188

Userpilot

AUGUST 30, 2023

But how do you do that? What strategies can you implement to drive acquisition and retention faster? How do you ensure your team doesn’t lose momentum along the way? It’s 2023, and customers have options. This makes it more important than ever to create products people actually want to use.

Customer Experience 103

Customer Experience User Testing Customer Feedback Research Software 103

People-First Product Leadership

DECEMBER 20, 2023

Part 3 brings together the Product specific Vision, Roadmap and Goals. Product Vision puts a company’s Vision and Mission into action The Product Vision ensures the Roadmap reflects the priorities which matter the most to the company’s customers and to the company. What have you achieved over the last year?

Vision 52

Vision Roadmap Onboarding KPIs Customer Experience 52

Usersnap

NOVEMBER 10, 2023

In his book “Start with Why” , Simon Sinek boldly claims that the ‘Why’ behind your actions matters more than the ‘What’ This principle isn’t limited to leadership or personal motivation; it extends to every facet of the business, including product roadmaps. So how to create and present roadmaps effectively?

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Presentation Roadmap Data Visualization Feedback Software 52

Userpilot

NOVEMBER 3, 2022

Read on and see the amazing ways a knowledge base can help you drive customer satisfaction and retention. A knowledge base is a self-serve repository of information about a product, service, or specific topics, created to guide users effectively. 12 benefits of a knowledge base that will interest you: Gives 24/7 availability.

Analytic Tools 96

Analytic Tools Feedback Software Customer Communications Data Visualization 96

Intercom, Inc.

APRIL 30, 2020

In times like these, we could all use friends, supporters, collaborators. Since unveiling the Intercom App Store in 2018, we’ve worked with many of you to launch over 240 apps on the Intercom platform. These apps reach over 30,000 Intercom customers who installed apps more than 100,000 times last year alone.

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Feedback Software Webinar Customer Experience User Testing 223

The Product Coalition

MARCH 18, 2021

Are you an enterprise business leader or a start-up leader planning to offer your software product as a SaaS platform? If you are then you need to know how to build a SaaS application, and that’s exactly what we will cover in this article. Therefore, users save time and money. billion in 2020 to $307.3

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Feedback Software Research Software Reporting Tools User Testing 131

The Product Coalition

AUGUST 6, 2023

We asked product leaders how they lead daily standup activities. Based on experience, these are usually the topics discussed at standups: What work and/or research did you do yesterday? What work and/or research will you do today? Are you about to run out of work? How do product managers lead standups?

Reporting Tools 138

Reporting Tools Research Software Product Research User Testing 138

ProductPlan

FEBRUARY 3, 2022

Product operations, or prod ops, is an emerging discipline designed to help product teams operate as effectively as possible. But there are only so many hours in a workday, which means that PMs don’t have much extra time to create and enforce best practices and processes with the cross-functional team, the product team, or customers.

Product Research 103

Product Research User Testing Data Visualization Customer Experience 103

Alchemer Mobile

MARCH 11, 2021

The idea of opening that can of worms and making it easier for people to give feedback feels counterproductive at first. But what more advanced product experts understand is that when collected from the right people at the right time and in the right place, mobile customer feedback is invaluable (whether it’s negative, positive, or neutral).

Feedback Software 173

Feedback Software User Testing Customer Feedback Customer Experience 173

Userpilot

AUGUST 30, 2023

Wondering how to improve satisfaction by reducing your time to resolution for customer issues? Time to resolution is a critical customer service metric that can make or break your customer support’s reputation. You can calculate resolution time by averaging support ticket resolution’s start and end times.

Customer Experience 92

Customer Experience Onboarding KPIs User Testing Customer Feedback 92