The Product Coalition

JUNE 26, 2023

Generative AI is poised to bring about a significant transformation in the enterprise sector. According to a study by McKinsey, the application of generative AI use cases across various industries could generate an astounding $2.6 Many have a well-defined AI strategy and have made considerable progress. trillion to $4.4

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Generative AI Customer Communications Reporting Tools Technical Review 146

Userpilot

MARCH 5, 2025

But how do you track and strengthen these connections? The right platform will equip you with the tools to interact effectively, gather valuable feedback, and build lasting customer relationships. Customers who actively connect with your brand are more likely to stay loyal, spend more, and become advocates. Criterion Does It Deliver?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Userpilot

JULY 10, 2024

Zendesk helps you serve customers through live chat and AI-powered responses to boost customer service effectiveness. Qualtrics XM helps you manage customer feedback at an enterprise level and comes with research features, too. Book a demo now to see how it can boost customer experience. Here’s all you must know.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Intercom, which leverages the latest AI technology to sophisticate your customer service process. LiveAgent for enterprises who need a customized help desk platform that fits their needs.

Embedded Analytics 98

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 98

Userpilot

MAY 22, 2024

This AI-powered digital marketing platform helps attract and engage prospects. An AI-powered complete customer platform. An AI-powered customer success tool that helps identify and remove friction points across the customer’s lifecycle. Prices start at $25/agent/month. Salesforce Marketing Cloud.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Reporting Tools 105

Gainsight

FEBRUARY 27, 2025

For Black History Month, wed like to take the opportunity to shine a spotlight on some of our friends in the Customer Success (CS) space, who are making waves and establishing themselves as powerful leaders and change agents. Be intentional, be bold, and remember that every challenge is a chance to build your strength.

Data Visualization 52

Data Visualization Customer Experience User Testing Technical Review 52

Intercom, Inc.

APRIL 9, 2025

Building a great support team takes time and effort. New team members need to learn about the business, how to interact with your customers, and how to approach resolving and escalating issues. Just like a new team member, Fin, Intercoms AI Agent, can also be trained on how to interact with customers.

Reporting Tools 104

Reporting Tools Customer Experience Data Visualization Technical Review 104

Userpilot

JULY 9, 2024

Salesforce : Best customer experience software for AI-powered personalized marketing automation. Gainsight Customer Success : Best for enterprise-level customer success management. How do you choose the right customer experience management software? Search no further. Do you want to manage customer lifecycle stages effectively?

Analytic Tools 103

Analytic Tools Feedback Software Research Software Reporting Tools 103

Lenny Rachitsky

FEBRUARY 8, 2024

AI lacks built-in context, so guiding it with detailed prompts is crucial. This not only improves immediate results but also helps in developing smarter AI systems over time. GPTs unlock the potential for an “agent future,” where we assign complex tasks to AI tools.

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Reporting Tools Data Visualization Research Software ChatGPT 103

Userpilot

JULY 31, 2023

Zendesk stands out as a top customer service platform for enterprise companies, providing omnichannel communication and customizable automation features. Tidio shines as the best option for customer communication through AI-powered chat widgets long after your agents have gone home. Let’s get right into them, one by one!

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

AUGUST 18, 2024

They help small businesses and enterprises alike perform sophisticated tasks in just a few clicks, making it easier to drive product growth. Intercom is the best AI-powered chatbot software. Sign up for a Userpilot demo and learn how this all-in-one product growth platform can help scale your business processes.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Research Software 104

Userpilot

MAY 1, 2024

MoEngage is the best AI-powered in-app messaging platform. The platform is geared towards mid-size SaaS companies and enterprise businesses. Here are 12 of the best customer engagement platforms in 2024! Userpilot is the best in-app customer engagement solution for web apps. Pendo is the best customer engagement tool for mobile apps.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Reporting Tools 105

Userpilot

JULY 24, 2023

Thanks to the Factbranch integration, customer support agents always have up-to-date customer details in the tickets they're dealing with. TypeGenie is an AI-powered writing assistant that autocompletes repetitive content in customer service responses. If so, you’re in the right place! What are Zendesk integrations?

Embedded Analytics 97

Embedded Analytics Data Visualization Analytic Tools Feedback Software 97

The Product Coalition

MARCH 25, 2022

Taking into account the expanding usage of technologies in the financial industry, there is no wonder people started wondering how to make a fintech app. At the beginning of this century, the term was used mostly for enterprise solutions, but with time, more customer-focused solutions appeared on the market.

Research Software 156

Research Software Feedback Software Reporting Tools Data Visualization 156

Intercom, Inc.

MAY 22, 2019

Here are five quick takeaways: To be truly customer centric , companies need to break down organizational silos, understand how to collect feedback at the right time in the right place and invest in cultural transformation. When building machine learning , large generic training models aren’t always the best. Short on time?

Feedback Software 199

Feedback Software User Testing Analytic Tools Research Software 199

Userpilot

JUNE 2, 2024

AI-driven customer service platform with centralized inbox and ticketing. AI-driven forecasting and comprehensive pipeline management. How to choose tools for your product-led growth stack You need the right tech stack to plan for business growth through your product. All-in-one tools for product-led growth : Userpilot.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

NOVEMBER 19, 2022

Build an in-app help center to offer self-service support, reduce pressure on the support team, and decrease support costs. Build an in-app help center to offer self-service support, reduce pressure on the support team, and decrease support costs. Create AI-generated micro videos to provide quick help to customers.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 98

Userpilot

SEPTEMBER 21, 2022

How can you use knowledge base tools to guide your customers and remove their frustrations while using your product? But how can you make use of it? A knowledge base typically contains frequently asked questions (FAQs), videos, and how-to articles. Ready to learn how Userpilot helps you better support your users?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

NOVEMBER 29, 2023

But how can you build the right product research tech stack to achieve your product growth goals? A tool designed for creating an ideal user persona to guide product development and build a user journey map. For that reason, we’ll go over 12 of the best tools you should use when conducting product research. Qualtrics.

Research Software 104

Research Software Data Visualization Feedback Software Analytic Tools 104

Userpilot

APRIL 7, 2024

But how do you know you’re picking the right tools? Userpilot – the best user journey tracking tool for web analytics Userpilot is a product growth platform for enterprises possessing user-tracking software for web analytics to increase adoption and reduce churn. What should you look for in a user tracking tool? Data security.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

MAY 8, 2024

This article discusses how in-app messaging works and the tools to grow your product and business. MoEngage – the best AI-powered in-app messaging solution. Book a Userpilot demo today to learn how in-app messaging works and how you can get it right for your business.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Reporting Tools 105

Userpilot

FEBRUARY 22, 2024

To build a customer communication strategy, you’ll need to create user personas , build consistent brand messaging , develop channel-specific strategies, and set up omnichannel communication capabilities. Leverage AI to improve your microcopies. Use in-app messages to improve customer communication. User retention.

Customer Communications 105

Customer Communications Feedback Software Analytic Tools Customer Experience 105

Userpilot

AUGUST 6, 2024

No matter how intuitive and valuable your product is, customers always need a bit of a nudge to experience its benefits and start using it as a go-to solution to their problems. Understanding how customers engage with your product helps tailor their experience, improve satisfaction , and reduce churn, which leads to sustainable growth.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Feedback 105

Userpilot

JUNE 22, 2023

High-touch models are best for high-paying customers such as enterprise clients while tech-touch onboarding can be used for trial users or customer segments that make up a small portion of your MRR. This approach favors automated flows over personalized support from human agents. What is a high-touch engagement model?

Customer Experience 96

Customer Experience Feedback Software Customer Feedback User Testing 96

Userpilot

MARCH 29, 2024

Pendo is best for tracking how mobile users. InMoment is the best AI-based user feedback analytics software. Behavior analytics allows small teams and businesses to quickly adapt to how users behave and adopt their behaviors for effective road mapping, marketing strategies, and retention.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Embedded Analytics 105

Intercom, Inc.

APRIL 15, 2021

For Francis Brero , co-founder and CRO of MadKudu – a marketing operations platform that helps companies identify, qualify, and engage with their leads based on how likely they are to convert – this actually opens up a whole lot more possibilities.As Adjust expectations around AI. Everything else is still very much up to us.

Data Visualization 118

Data Visualization Analytic Tools Research Software Feedback Software 118

Userpilot

APRIL 10, 2024

Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. In this article, we will explore all you need to know about knowledge bases and how you can create a knowledge management system that works. Book a demo to get started!

Feedback Software 103

Feedback Software Analytic Tools Research Software Data Visualization 103

Userpilot

DECEMBER 6, 2021

Is your customer success platform up to scratch for 2022? SaaS is evolving and users today expect more value, more quickly, with less effort than ever before. If your customer engagement levels are not where they need to be, maybe it’s time to look at the customer success software you’re using again? What to look for in a customer success platform.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

AUGUST 30, 2023

Attention Insight offers AI-driven heat maps and focuses on pre-launch analytics. Book a Userpilot demo to see how you can leverage feature heat maps for user engagement analytics and identify improvement opportunities. Want to improve the product experience at every stage of the customer journey?

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Feedback Software 105

Userpilot

OCTOBER 31, 2023

Calls might be better if you’re dealing primarily with enterprise clients or a large team, your product is super complex, and you’re aiming for initial growth. User onboarding is the process of helping new users learn how to use your product or service and achieve their desired goals. But it’s not your only option.

Feedback Software 105

Feedback Software Customer Experience User Testing Customer Feedback 105

Userpilot

JANUARY 22, 2024

In SaaS, the low-touch and hybrid models are more popular, while enterprise software – very high-touch, so consider your industry when choosing the model. Want to see how Userpilot can help you execute your customer success model? These are the main questions we discuss in this article. Let’s get right into it! Book the demo!

Analytic Tools 103

Analytic Tools Feedback Software User Testing Customer Feedback 103

Userpilot

AUGUST 1, 2024

Product Analytics Tools : Instruments that track and analyze how users interact with a product to inform improvements and optimize user engagement. Book a demo with Userpilot, and we will show you how to use our all-in-one platform to drive product growth. Ready to execute your PLG strategy?

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

JUNE 10, 2024

The article shares 17 tried-and-tested customer onboarding tactics that will help you build delightful user experiences and drive product growth. TL;DR Customer onboarding is the process of training new users on how to use your product’s features and capabilities actively. Ready to dive in? Book the demo!

Onboarding KPIs 105

Onboarding KPIs User Testing Data Visualization Analytic Tools 105

Userpilot

FEBRUARY 13, 2024

While the self-service approach doesn’t replace human support agents, it’s a good way to provide quick, proactive support , supplementing the efforts of the service team. Important features to look out for in a self-support tool. Seven of the best software tools to choose from, along with their features and pricing. Book a demo now to try it.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Embedded Analytics 52

Usersnap

JUNE 11, 2019

As a QA tester or manager, how you scale up your skills to match today’s innovative challenges is the key to improving testing productivity and advancing your career prospects. . Testing is changing, how are you adapting? In the past, the core goal of testing is to find bugs and fix them. Are your QA testers up to speed?

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Analytic Tools Feedback Software Reporting Tools Data Visualization 85

Userpilot

OCTOBER 20, 2023

If you want to see how Userpilot can help you implement your PLG strategy and realize some of the benefits, book the demo! This article explores 12 different benefits that PLG can offer to SaaS companies. Dive in to find out! PLG companies can spend less on customer acquisition also because of product virality inherent in some SaaS products.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Experience 98

eG Innovations

MAY 8, 2020

How did APM fit into what eG Innovations was already delivering? How did you achieve Java code-level monitoring without changing application code? What differentiates eG Enterprise APM? What does the future hold for eG Enterprise APM? What does the future hold for eG Enterprise APM? Tell us about yourself.

Data Visualization 59

Data Visualization Reporting Tools Analytic Tools Software Review 59