Lenny Rachitsky

JANUARY 7, 2025

For more: Lennybot | Podcast | Hire your next product leader | My favorite Maven courses | Swag Subscribe now This post will transform how you build products, come up with new ideas, and operate as a PM. Use code “LENNYSLIST” to get $100 off. Use code “LENNYSLIST” to get $100 off. Sign up here.

Feedback Software 142

Feedback Software Data Visualization ChatGPT Software Review 142

The Product Guy

MARCH 27, 2018

I interviewed for the Product Mentor program to participate as a mentee and receive guidance on how to gain these skills. While each challenge is unique, I believe the main challenge that’s common to anyone in this role is how to lead a team without authority. The quality of the code suffered while features were delayed.

Product Management 290

Product Management Product Manager Technical Review Software Review 290

Userpilot

NOVEMBER 7, 2024

Here’s how: Conduct internal interviews : Talk to your sales team, customer success managers, and product team members. They interact with customers daily and have invaluable insights into their needs, pain points, and how they use your product. Think about the user journey and how you want to guide them through your product.

Demo 103

Demo Analytic Tools Feedback Software Research Software 103

Product Talk

JULY 17, 2024

For example, we might want to increase engagement, but not yet be sure how to measure engagement. Customers retain longer due to integration usage and satisfaction. We are recognizing that shipping software isn’t enough if that software didn’t have the impact we expected. How and when does an outcome change over time?

Product Research 325

Product Research Onboarding KPIs Data Visualization Customer Experience 325

The Product Coalition

JANUARY 27, 2024

Software development with sustainability in mind is a rising trend in digital spaces. Let’s explore how and why this matters. While software is intangible and doesn’t directly consume energy or produce emissions, its environmental implications lie in its development and usage. It comprises of four components: 1.

Analytic Tools 158

Analytic Tools Research Software Reporting Tools Software Developers 158

Product Talk

APRIL 9, 2025

Remember, an API defines a pre-defined language for how code can interact with another service. If that language is not well documented, then engineers wont know how to construct requests or interpret responses. Good API documentation is how engineers onboard using a new API. Why does this happen? Its an afterthought.

Product Research 133

Product Research Software Review User Testing Technical Review 133

Userpilot

OCTOBER 19, 2024

In this article, we explore the concept of customer satisfaction – how to measure it, why it is important for your business, and how you can improve customer satisfaction levels. Customer satisfaction (CSAT) is a measure of how well a company’s product, service, and overall experience meet customer expectations.

Customer Satisfaction 111

Customer Satisfaction Customer Experience User Testing Feedback Software 111

Product Talk

DECEMBER 7, 2022

Learn more about how continuous discovery works in early-stage startups here. ). If you work on software that your internal colleagues use (e.g. call center software used by internal customer representatives or inventory systems used by your colleagues), then your customers are your colleagues who use that software.

User Testing 268

User Testing Reporting Tools Customer Experience User Friction 268

Product Talk

NOVEMBER 6, 2024

In this class, one of the skills Teeba learned was how to identify a product’s revenue model, make an educated guess about its business outcomes, and map product outcomes to these business outcomes. and “How many team members are there, and what product outcome is each one driving?” Generally, it worked really well for me,” says Teeba.

Product Research 193

Product Research Research Software Feedback Software User Testing 193

Product Talk

APRIL 16, 2025

Its written to help non-engineers understand the value of software engineering. Its chock-full of stories about how the author solved business problems by writing code. Even though it had been ten years since I had written a line of code, I decided to dive back in and I started automating my business logic. It wasnt easy.

Feedback Software 163

Feedback Software Product Research Customer Experience User Testing 163

Lenny Rachitsky

FEBRUARY 25, 2025

Step 1: Preparation (3-5 weeks) The preparation step is a foundational effort where a lot of the groundwork and due diligence is done to inform the strategy selection process. Let’s walk through a day-by-day account of how to run the sprint. Then iron out any adjustments as a result of these reviews.

Strategy 123

Strategy Technical Review Product Strategy Product Research 123

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Best customer success software for startups and small companies. Best customer success software shortlist ClientSuccess – starting from $15,000/year. Defining a customer success tool and other FAQs.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Arkenea

APRIL 10, 2025

In a fastmoving digital economy, many organizations leverage outsourced software product development to accelerate innovation, control costs, and tap into global expertise. Table of Contents What Is Outsourced Software Product Development? What Is Outsourced Software Product Development?

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Software Review 52

Product Talk

JUNE 5, 2024

Traditionally, product managers, designers, and software engineers have worked in silos following a waterfall process with multiple hand-offs. When product managers, designers, and software engineers work together from the very beginning, they make better decisions about what to build. Why is it important to work as a product trio?

Product Research 296

Product Research User Testing Research Software Customer Experience 296

Userpilot

APRIL 30, 2025

With Userpilots mobile solution , you can personalize in-app flows, trigger context-aware push notifications, and capture real-time insights: all without writing a single line of code. To show you how, Ill cover seven strategies that smooth out friction, enhance user engagement, and turn one-off app downloads into returning customers.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

The Product Coalition

NOVEMBER 29, 2022

Along this journey I’ve had to learn how to context switch. switching from analytical work or coding to running a meeting). Review your time : review where your time went. b) It can also be that they haven’t planned and reviewed well. What is context switching? Plan to the 15 or 30 minute increment.

Software Review 158

Software Review Technical Review Management Management 158

Intercom, Inc.

NOVEMBER 2, 2021

As a software engineer, no matter how senior you are, you always seek code reviews before deploying new code to production. . You should always be asking for peer review on a people management problem before you take action, whether that’s from your own manager or your HR team. Always ask for advice.

Product Research 291

Product Research Software Review Feedback Loop Feedback Software 291

The Product Coalition

AUGUST 28, 2023

The Software Development Life Cycle provides a practical framework you can apply to your product and improve your processes. You should be able to define the project scope and goals clearly by outlining the objectives, functionalities, and features of the software. You can learn how to create a PRD by clicking the link.

Feedback Software 148

Feedback Software Reporting Tools Software Developers Software Development 148

Product Talk

MAY 14, 2025

As an early step in thinking about how to automate this manual process, Chi decided to story map the process her team followed. Chi started sitting in on quarterly business reviews with top vendors. They published the REST API even before coding, and she shared this with the vendors she had interviewed to see if they had any concerns.

Product Research 131

Product Research User Testing Technical Review Systems Review 131

Userpilot

MAY 22, 2024

You can access this information through the right customer lifecycle management software. To help you, we’ve listed the 10 best customer lifecycle management platforms in the market, including key features, user reviews, and pricing. The best customer lifecycle software in the market includes: Userpilot. Get a demo.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Reporting Tools 105

The Product Coalition

MAY 15, 2023

Smart contract Decentralized applications (dApps) have been gaining traction in recent years due to their potential to provide a more transparent and secure platform for various industries. A security audit is a comprehensive review of the codebase to identify any potential vulnerabilities.

Software Review 145

Software Review Systems Review User Testing Customer Experience 145

The Product Coalition

MARCH 13, 2023

Marketing leader, Justin Norris shares recommendations for how to produce valuable reporting for stakeholders. By Tremis Skeete , for Product Coalition How do you know when a digital product is “done?” Ensure you know how to produce that metric from your data. Review the mockup with team and stakeholders.

Data Visualization 156

Data Visualization Reporting Tools Systems Review Software Review 156

Lenny Rachitsky

JANUARY 14, 2025

I’ve yet to come across a software leader who isn’t. How to measure product velocity To improve, you first need to know how you’re doing today. But how do you decide what to measure? How to measure your Core 4 baseline today To get faster, it’s important to start with where you’re at today.

Product Research 132

Product Research Research Software Data Visualization Reporting Tools 132

The Product Guy

AUGUST 15, 2019

They will challenge themselves and the team to work in smarter ways, ask more questions, and think about code improvement. This is the reason that a PM must understand how to hear people out, fully understand pain points, and know when to grant, wait, or reject requests. Little did I know that the learning would never really stop.

Product Management 354

Product Management Product Manager Management Management 354

Product Talk

OCTOBER 9, 2019

Last month, I spoke at the Business of Software (BoS) conference in Boston. We need to teach teams how to communicate their progress toward an outcome. We need to teach managers how to give better feedback. At Business of Software, I talked through how teams can use opportunity solution trees to show their work.

Feedback Software 273

Feedback Software Research Software User Testing Customer Experience 273

The Product Guy

MARCH 12, 2025

Companies like Airbnb, Netflix, and Basecamp challenged everything they were told about how to build products. Companies like Canva grew by defying industry conventions around complex, professional-focused design software making powerful design tools accessible to everyday users and businesses. They broke free. Spoiler alertthey wont.

Data Visualization 150

Data Visualization User Testing Customer Experience Technical Review 150

Intercom, Inc.

JANUARY 12, 2021

Although they may seem like strong opinions, many of these tips echo the main tenets of software engineering: work with you’ve got, design solutions as needed, don’t repeat yourself, and keep it simple, stupid! Don’t add to your stack unless you’re certain that your use case will not be satisfied by existing software.

Technical Review 269

Technical Review Research Software Startups Data Visualization 269

Roman Pichler

FEBRUARY 14, 2023

But it doesn’t tell you where to go and how to get there—that’s what the discovery and strategy work does. Note that frequently adapting your product requires that it’s easy to modify the code. If the software is brittle and the code quality is poor, changing the product will take longer and be more expensive.

Product Research 382

Product Research Feedback Software Research Software User Testing 382

The Product Guy

JULY 30, 2020

Maybe you have already experienced large meetings with a lot of people who are considered stakeholders which results in managing complex communications due to the number attendees (20-25+). People working on the project: People who are working hands-on in the project such as a software developer, product manager, QA testers or technicians.

CTO Coach 391

CTO Coach Customer Experience Software Review User Testing 391

Userpilot

JANUARY 20, 2025

Software bugs are a budget killer for your company and a buzzkill for your users. Even with a rigorous software testing process, one pesky bug always slips through. In 2014, a software error on Amazon caused some items to drop to just one penny. How to use session replay tools to streamline the debugging process.

Reporting Tools 52

Reporting Tools Analytic Tools Data Visualization Software Review 52

Intercom, Inc.

AUGUST 11, 2021

Production is the only place where your code, infrastructure, and customers come together to represent objective reality. It’s only in production that you can truly validate the performance and correctness of your code, and learn how your customers use your product. But, as always, with great power comes great responsibility.

Data Visualization 282

Data Visualization Reporting Tools Software Review User Testing 282

UX Planet

MARCH 3, 2025

Website types and how to designthem 1. SaaS (Software as a Service)Websites Purpose: SaaS websites aim to convert visitors into users by showcasing the products value, features, andpricing. Key Design Considerations: Clear Product Messaging: Users should immediately understand what the software does and how it benefitsthem.

Reporting Tools 59

Reporting Tools Magazine Software Review Customer Experience 59

Intercom, Inc.

APRIL 22, 2021

In this episode of Inside Intercom, Brian Scanlan , our own Principal Systems Engineer, sat down with Will to talk about all things s taff engineer – what it is, how to get there, and what happens when you progress beyond a senior engineering role. In reality, I think folks still mostly aren’t sure how to navigate it.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274