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A custom ChatGPT model that helps accelerate product innovation Watch on YouTube TLDR In this episode, I interview Mike Hyzy, Senior Principal Consultant at Daugherty Business Solutions. He explains how to conduct an AI-powered design sprint that transforms product concepts into clickable prototypes in just hours instead of weeks.
Itll be the ones who know how to separate hype from reality, focusing on pragmatic AIAI that works, delivers value, and integrates seamlessly into business processes. So, lets talk about how to getthere. Think AI-powered chatbots that frustrate customers more than theyhelp.
Customer support teams hear everything. In this episode of How I PM, Pedro Moreno, head of products at Serasa Experian, shares how product managers can create a direct channel to support and use it to drive meaningful improvements.
In this class, one of the skills Teeba learned was how to identify a product’s revenue model, make an educated guess about its business outcomes, and map product outcomes to these business outcomes. I made sure to think about both the end customer experience and the tax expert experience,” says Teeba.
How to apply actionable metrics to different SaaS business stages. Product analytics refers to the process of gathering and analyzing data on howusers interact with a product. It tracks key metrics such as feature usage , user flows, and behavior patterns to explore user preferences and painpoints.
How to Get Started: Audit the Product Backlog: Pinpoint low-effort, high-value opportunities to drive quick results. Address PainPoints Proactively: Regularly ask for feedback to show you value their input and are ready to adjust course. Use it to identify impactful actions that demonstrate your ability to deliver results.
Today we’ll learn how to overcome some of those challenges from a product leader with experience at Target, McDonalds, eBay, and Meta, and now as Founder and CEO of Taelor. Anya’s development of Taelor offers valuable lessons in how to validate and expand upon initial product insights.
In the retail industry, customer feedback is your early warning system, your innovation engine, and your most honest performance review. The best retail companies use feedback to inform product decisions, align teams around the Voice of the Customer, and fix whats not quite working. You can download the free e-guide, here !
The promise of a CRM ( customer relationship management ) led organizations to believe each could digitally transform its businesses through tracking touchpoints throughout the buyer’s journey. It’s no secret, only 13% of salespeople are satisfied with their CRM. Leading integrations that fit directly into your CRM and workflow.
Start by creating onboarding flows that are as unique as your users. Focus your attention on their painpoints , needs, and desires. Use welcome surveys to identify users’ jobs to be done and use cases. Finally, recreate the relevant path for new users. Learn how to use and read paths.
Your customer information lives in Salesforce, while your support tickets are in Zendesk, your product usage data in Mixpanel, and your marketing campaigns in HubSpot. Data fragmentation prevents you from delivering the cohesive, personalized experiences your customers expect. The message feels careless, and the customer loses trust.
You’re gathering customer feedback, hitting your OKRs, and tracking every metric imaginable. Users churn, innovation stalls, and your team feels like theyre running on a never-ending treadmill. Customer feedback drives iteration. Customers needs change faster than you can build. And customers?
An interactive demo is a self-guided walkthrough that uses tooltips, modals, hotspots, and other interactive elements to help users quickly explore your SaaS product. This both shortens the sales process and enhances the customer experience. Look for patterns in customer behavior, common questions, and recurring challenges.
Speaker: Robin Zaragoza, Product Coach and CEO of The Product Refinery
Every product manager has heard, “Keep the customer at the heart of everything you do". But what strategy do managers use to keep the customer and their key problems at the center of the product development process? How do product managers instill this knowledge of the customer across the rest of the organization?
Without effective UX analytics that goes beyond collecting data, you’re losing valuable customers. Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. How to start your UX analysis. But over time, customer needs evolved.
If you’ve missed the other articles in this series, you might want to check them out first: First, we considered how to determine if your organization is ready for change. Then we shared advice on how to select your pilot teams. In the most recent article , we took a closer look at pilot teams—how many is the right number?
The Breaking Point: When Shipping ≠ Progress WellNest Health’s flagship product, BuildNest, was built on good intentions. Customers were disengaged. It’s built around five phases: Context: Understand your business, market, and customer landscape. Investigate: Learn what your customers actually need through research.
Its about building a repeatable system that drives discovery, boosts engagement, and keeps users coming back. In this article, Ill tell you how to: Increase user acquisition with ASO and referral programs. Boost user engagement by improving onboarding with personalization and gamification.
Speaker: John Mecke, Managing Director of DevelopmentCorporate, Jon Gatrell, Principal Partner at Market Driven Business
Executives, Board Members, and Customer economic buyers see the world through numbers and visualizations. Product managers need to be as competent in these domains as they are in understanding customer problems and painpoints. How to leverage these techniques to manage their product business in a market-driven way.
Simplify security • Paragon —Ship every SaaS integration your customers want — Jen Abel is the co-founder of JJELLYFISH, where she and her team have worked with over 300 early-stage founders to learn how to sell, do early customer discovery, and set up a repeatable sales motion on the way to their first $1M ARR.
The key isnt just understanding users but unlocking insights that lead to solutions they cant live without. Product discovery is critical in identifying workflows, painpoints, and user goals that shape successful products. Common Pitfalls Rushing into solutions without exploring user needs derails discovery.
In this article, you will learn: What session replays are and how they work. How they’re different from heatmaps. How to analyze them. Session recordings are digital recordings of user interactions with a website or app. Next, target specific user segments. How to leverage Userpilot for user recordings?
Surveys, combined with open text analysis, however, hold immense potential for uncovering deeper customer insights from customer feedback. In this post we explore how to effectively incorporate open text analysis into your CX survey strategy to unlock those deeper customer insights. How have customer preferences shifted?
Speaker: Terhi Hanninen, Senior Product Manager, Zalando, and Dr. Franziska Roth, Senior User Researcher, Zalando
It's important to know your users - what are their preferences, painpoints, ultimate goals? With user research and usage data, you can get a great idea of how your users act. The tricky part is, very few users reliably act the same way every time they use your product.
Here is a format of a story that I suggest touse: The problem Clearly articulate the painpoints or challenges that usersface. For example, when we discuss how hard its for users to learn how to use the product, we use the special term learning curve. So its better to say, reduces customer drop-off by15%.
So, for valuable insights, you need to track events that uncover user engagement, intent, and friction. Here’s a breakdown of such key in-app behaviors worth tracking, how to capture them, and what they tell you: What to track? How to track it? Build custom events you want to track in Userpilot.
We covered how to manage messy opportunity solution trees , the most common challenges teams face when getting started with the discovery habits, what Im working on next, and so much more. What I saw was they were talking to customers periodically. What are they doing when they engage with customers?
In this post, we’ll break down the types of questions you’ll face and how to answer them with confidence. How to approach: Speed vs. control : Third-party tools are faster to implement but may limit customization Cost : Consider upfront vs. long-term costs (licensing, maintenance) Scalability : Will the solution scale with your user base?
Speaker: Bruce McCarthy, Co-Author of Product Roadmaps Relaunched and Founder of Product Culture
Many times, when companies are building their product roadmaps, they are not properly accounting for customer validation. As a result, companies end up falling into a “Build, Ship, Build, Ship” culture that doesn’t consciously solve their customer’spainpoints. How to gain alignment on your roadmap.
In an article published by Barclays customers are looking for ways to spend more wisely to offset growing living costs. contactless payment has made it convenient for many people to lose track of how much money they have spent or have in their accounts. Human wants are insatiable.
Delta is the next generation of beta testing, leveraging Centercode technology to automate time consuming tasks while increasing user engagement and test results. This article explains what persona development is, how it works, and how to approach it in a structured, actionable way. Schedule a demo to talk with an expert.
Not knowing their advantages and relationships, places you at a severe disadvantage with a crucial lack of visibility and end-user satisfaction. What product analytics is and why it matters How to implement product analytics tools effectively What is embedded analytics?
How to Do It: Regular Updates: Set up a Notion page or a stakeholder newsletter to keep everyone informed about progress, challenges, and next steps. For more tips on setting boundaries, read How to Say No as a Product Manager. How to Do It: Host Goal-Setting Workshops: Collaborate with stakeholders to define shared objectives.
Customer support lives at the coalface of usability pain and broken promises. Why Stakeholders Push Back And How To Respond Meaningful, directed questioning, or even pushback, is not sabotage. How to respond: Bring finance in early. How does this roadmap support the revenue plan?
Take action quickly when issues arise: Use session replays to automatically route high-friction sessions to product teams for rapid investigation and resolution. This reduces support costs, improves customer satisfaction, and accelerates the iteration cycle.
Instrumentation & RecruitmentSetting the Stage for Effective User Interviews Part 2 (of 5) of the UX Research Playbook series Previously in Part 1 of The UX Research Playbook series, we explored how to set UX research up for success by crafting well-defined research goals within a structured framework.
What happens when you build a product or service around what you think potential customers want, only for them to buy something else? For starters, it shows you dont know your customers well enough. But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty. The short answer: yes.
To sustain growth, products must outpace the competition by understanding customer segments deeply, moving swiftly in response to needs, and strategically innovating. You will also be able to identify closely related customer markets that you can expand into. This means investments in: Understanding customers better than anyone else.
Scaling a product isnt just about selling moreits about refining product-market fit, unlocking the right growth levers, and making sure your go-to-market strategy actually aligns with what your customers need. Rachel shares how shes helped SaaS products scale from $1M to $10M in a year. Why Listen to This Episode?
Product discovery provides insights and evidence to make informed decisions at every stage of the Product Development Lifecycle (PDLC), ensuring the final product aligns with user needs. If youre a product manager looking to reduce uncertainty, validate ideas, and build user-centric solutions , this guide is for you.
If you really want to build a product your users love, removing userfriction entirely is not the answer. If frictionpoints were universally bad, no product would have security checks, confirmation dialogs, or multi-step workflows. Such critical steps prevent users from making irreversible decisions.
To help you build smarter (not just faster), we sat down with Matt LeMay – author of Agile for Everybody product discovery evangelist, and creator of the One Page / One Hour method – to learn how to keep discovery grounded in real business impact. Customer Feedback Customer feedback is a crucial part of discovery.
Release notes aren’t just a list of changestheyre a key touchpoint in the customer journey, reinforcing why users chose your product by consistently delivering value, building trust, and showing that youre invested in their success. Every update is a chance to show youre listening to your users needs. Lets get started!
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